--- title: 'Staff Product Support Specialist (R6459) at Shield AI' canonical: 'https://feeny.ai/job/staff-product-support-specialist-r6459-shield-ai-seattle-4gyrdjjeemne' type: 'job' last_seen: '2026-10-24' --- # Staff Product Support Specialist (R6459) at Shield AI - **Company:** Shield AI - **Location:** Seattle, WA - **Compensation:** $126k–$190k - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-10-24 - **Last confirmed live:** 2026-10-24 - **Apply:** https://jobs.lever.co/shieldai/4715636a-5e0a-497d-b436-9b9d6dbce097 ## Job description Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube. Shield AI is seeking a Staff Product Support Specialist to support the design, development, integration, and fielding of a next generation autonomous aircraft system. This role will own assigned logistics planning, supply support, supportability analysis, and lifecycle support products across development, flight test, production, and operational sustainment. The ideal candidate has solid experience supporting military or defense aviation programs and understands how logistics products, supportability analysis, maintenance planning, and supply chain execution contribute to mission availability and operational readiness. This position requires hands on experience with Maintenance Task Analysis, Logistics Control Numbers, Reliability and Maintainability artifacts, and Supply Support execution. This individual will work independently on defined product support areas and partner closely with senior logistics leaders, engineering, and program teams. ## What You'll Do - Execute logistics and sustainment planning activities for assigned UAS subsystems and support areas across design, production, deployment, and field support phases. - Develop and maintain integrated logistics support products, including maintenance concept inputs, support equipment requirements, provisioning data, spares recommendations, and sustainment documentation. - Perform Maintenance Task Analysis to define preventive and corrective maintenance tasks, task frequencies, required tools, support equipment, skill levels, labor hours, and maintenance levels. - Build and maintain Logistics Control Number structures for assigned systems to support provisioning, maintenance planning, technical documentation, configuration tracking, and sustainment data management. - Support Reliability and Maintainability activities, including Level of Repair Analysis inputs, FMECA data review, maintainability assessments, corrective action tracking, and operational availability analysis. - Execute supply support activities, including spares analysis, provisioning, parts forecasting, inventory planning, reorder recommendations, repair pipeline tracking, and identification of obsolescence and sustainment risks. - Coordinate with engineering, manufacturing, supply chain, field operations, suppliers, and repair vendors to resolve support issues and ensure timely availability of parts, support equipment, and logistics resources. - Provide logistics inputs to proposals, basis of estimates, and cost estimates. Ensure assigned work complies with applicable defense standards, contract requirements, export control requirements, and company processes. ## What You'll Bring Required Qualifications - Bachelor's degree in logistics, engineering, supply chain, aviation maintenance, business, or a related field. Equivalent military or defense logistics experience may be considered in lieu of a degree. - 6 or more years of experience supporting UAS, fighter, or other military aircraft logistics and sustainment. - Hands on experience performing Maintenance Task Analysis and developing maintenance planning data. - Working knowledge of Logistics Control Number structures and their use in provisioning, maintenance planning, and supportability analysis. - Experience applying Reliability and Maintainability principles, including failure modes, maintainability drivers, availability metrics, field performance data, and Level of Repair Analysis inputs. - Hands on supply support experience, including spares planning, provisioning, inventory management, parts forecasting, and repairable tracking. - Ability to interpret engineering drawings, bills of material, configuration data, maintenance data, and technical documentation. - Strong analytical, communication, and organizational skills, with the ability to work independently and collaborate across engineering, program management, supply chain, manufacturing, quality, and field service teams in a fast paced environment. ## Preferred Qualifications - Experience with integrated product support elements, including supply support, support equipment, maintenance planning, technical data, manpower and personnel, and facilities. - Experience with provisioning, sparing, or supportability tools such as PowerLOG J, SLICwave, COMPASS, CASA, OPUS10, EAGLE, or similar systems. - Familiarity with MIL STD 1388 legacy logistics concepts, GEIA STD 0007, SAE TA STD 0017, MIL HDBK 502A, or related product support standards. - Experience developing logistics ## #LI-JM1 Full-time regular employee offer package: Pay within range listed + Bonus + Benefits + Equity Temporary employee offer package: Pay within range listed above + temporary benefits package (applicable after 60 days of employment) Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information. ### Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. ## About Shield AI ## Company Overview - **One-liner**: Shield AI builds AI pilots and autonomous systems for military aircraft to protect service members and civilians. - **Entity Type**: Private (Series G, venture-backed) - **Headquarters**: San Diego, California, United States - **Founded**: 2015 - **Founders**: Brandon Tseng, Ryan Tseng, Andrew Reiter ## Core Business - Primary industry/industries: Defense technology, artificial intelligence, autonomous systems, aerospace - Target customers: U.S. Department of Defense, allied nations’ military forces (B2G / Government) - Mission or purpose statement: “Protect service members and civilians with intelligent systems.” ## Products & Services - **Hivemind**: A combat‑tested, modular autonomy stack for aircraft – self‑driving technology for drones, jets, and helicopters. Includes path‑planning, mapping, state‑estimation, computer vision, and reinforcement learning. Type: Software (AI/autonomy). - **V‑BAT**: A vertical take‑off and landing (VTOL) unmanned aerial system (UAS) designed for persistent ISR and strike missions. Type: Hardware (drone). - **X‑BAT**: An advanced unmanned aircraft system with extended endurance and payload capacity, built for multi‑domain operations. Type: Hardware (drone). - **Hivemind Vision Systems**: Computer‑vision and sensor‑fusion capabilities integrated into Hivemind for GPS‑denied environments. Type: Software + sensors. - **Hivemind Enterprise**: A deployable version of Hivemind for third‑party platforms and commercial applications. Type: Software. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company). Total funding raised: $3.6B (as of Series G in March 2026). - **Key Metric**: Annual Revenue ~$21.7M (estimated, private) | Total Funding $3.6B (including $2B Series G led by JP Morgan Chase and Advent International, March 2026). - **Notable Investors/Partners**: JP Morgan Chase, Advent International, Blackstone, Riot Ventures, SnowPoint Ventures, Disruptive (55+ investors total). Strategic partners include U.S. DoD and allied defense forces. - **Growth Signals**: Headcount grew 68.3% YoY to 1,283 employees; 338 active job postings (+57.2% YoY); operates in 5 countries (U.S., Australia, UAE, Norway, Ukraine); recent acquisitions of Sentient Vision Systems (2024), Heron Systems, MARTIN UAV. ## Competitive Advantages - **Combat‑proven autonomy**: Hivemind has been tested in live military operations, providing a first‑mover advantage in contested, GPS‑denied environments. - **Full‑stack integration**: Combines software (AI pilot), hardware (V‑BAT, X‑BAT), and sensor systems, creating a tightly integrated product ecosystem. - **Cross‑functional engineering culture**: Engineers work across AI, robotics, aerospace, and defense – not siloed – enabling rapid iteration and field deployment. - **Top talent pipeline**: Employees drawn from Lockheed Martin, Northrop Grumman, Raytheon, Amazon, Anduril, and other leading defense/tech firms. ## Strategic Focus - **Scale AI pilots across all domains**: Extend Hivemind from aircraft to ships, satellites, and ground vehicles (“every military asset”). - **International expansion**: Growing presence in Australia, Europe, and Middle East via mission autonomy centers and partnerships. - **Deepen autonomy stack**: Continued investment in reinforcement learning, simulation, and computer vision to maintain leadership in contested‑environment autonomy. ## Why Work Here - **Mission‑driven work**: Directly contribute to protecting service members and civilians with cutting‑edge AI and robotics. - **Cross‑functional teams**: Engineers collaborate across disciplines (AI, hardware, software, systems) on real‑world defense challenges. - **Benefits**: Excellent medical coverage, mental health EAP, paid parental leave, pet insurance, flexible work hours, gym discounts (SD) / on‑site gym (DC), free parking, competitive compensation, 401k with match, stock benefits. - **Work policy**: Flexible work hours; some offices (e.g., San Diego HQ, Arlington, DC) have on‑site facilities. Remote/hybrid options available depending on role. - **Growth trajectory**: Rapidly scaling (68% headcount growth) with hundreds of open roles across engineering, operations, and program management. ## Sources 1. [shield.ai/about](https://shield.ai/about/) 2. [shield.ai/careers](https://shield.ai/careers/) 3. [LinkedIn – Shield AI](https://www.linkedin.com/company/shield-ai) 4. [CBInsights – Shield AI](https://www.cbinsights.com/company/shield-ai) 5. 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