---
title: 'Staff Site Reliability Engineer at ID.me'
canonical: 'https://feeny.ai/job/staff-site-reliability-engineer-id-me-mountain-view-california-hfaqkq82e102'
type: 'job'
last_seen: '2026-09-09'
---

# Staff Site Reliability Engineer at ID.me

- **Company:** ID.me
- **Location:** Mountain View California, United States
- **Compensation:** $218k–$260k
- **Posted:** 2026-05-05
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/idme/jobs/7720965003

## Job description

Company Overview

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.

ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings.

At ID.me, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process. However, during the interview process, we want to understand your individual skills and experiences. Therefore, we have guidelines on how AI can be appropriately used during your application and interviews which can be found [here](https://insider.id.me/candidate-ai-use-in-interviewing/).

## Role Overview

The Staff Site Reliability Engineer, Infrastructure role is building a high-scale infrastructure team responsible for owning environments with thousands of nodes. Candidates must have experience operating at this scale and leading infrastructure through significant transformation—especially moving from monoliths to scalable microservices and platform/API architectures.

Our current team is shifting from reactive support to proactive engineering. Our product demands reliability and we need someone who understands what that truly means. You’ll help unify a complex infrastructure stack, build systems that guide application teams toward best practices, and drive cross-functional efforts across product, app, and integration teams.

If you've led large-scale growth, know how to turn infrastructure chaos into scalable systems, and can show others what "good" looks like—we want to talk.

The position will work from our Mountain View, CA office five days per week.

## Responsibilities

- Execute on the transformation from monolith to scalable microservices (API/Platform focus).
- Drive initiatives to continually improve reliability, with a deep understanding of the implications of each “9.”
- Architect systems and write code that enables application teams to adopt best practices by default—not by instruction.
- Integrate and unify diverse infrastructure components into a cohesive, scalable platform within a massive tech stack.
- Design observability, reliability, and CI/CD frameworks to support growth and operational excellence at scale.
- Collaborate cross-functionally with product, application, and integration teams to align infrastructure direction with business goals.
- Provide technical leadership to shift the team from reactive support to a proactive, strategic function.
- Mentor and guide a team of 6 engineers while shaping the direction of infrastructure engineering.

## Minimum Qualifications

- Bachelor's degree in Computer Science or related field of study.
- At least 10 years of hands-on coding experience in building internal platforms/tools to support developer experience and operational best practices.
- At least 5 years of experience in cloud platforms—GCP preferred, AWS acceptable; cloud engineering background required.

## Preferred Qualifications

- Proven experience scaling infrastructure in environments with many thousands of nodes.
- Track record of leading architectural shifts from monolithic systems to microservices in large-scale environments.
- Deep knowledge of reliability engineering and high-availability systems; able to articulate the impact of increasing the number of 9s.
- Strong understanding of first-party infrastructure integration and unifying disparate systems.
- Familiarity with observability, CI/CD tooling, and infrastructure automation.
- Experience at large-scale tech companies (Google, Meta, Amazon, etc.) or equivalent environments highly preferred.
- Strong cross-functional collaboration skills and the ability to drive infrastructure alignment across engineering orgs.

The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role.

ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.

Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors.

Mountain View, CA Pay Range $217,565—$260,000 USD

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

Please review our Privacy Policy, including our CCPA policy, at[id.me/privacy](https://insider.id.me/privacy/). If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

ID.me participates in E-Verify.

## About ID.me

## Company Overview
- **One-liner**: ID.me provides a next-generation digital identity wallet that simplifies how individuals securely prove their identity online across government, healthcare, and commercial sectors.
- **Entity Type**: Private
- **Headquarters**: McLean, Virginia, USA (with offices in Mountain View, California, USA and Tampa, Florida, USA)
- **Founded**: 2010
- **Founders**: Blake Hall (CEO, co-founder, and decorated U.S. Army Ranger)

## Core Business
- **Primary industry/industries**: Digital Identity, Cybersecurity, Identity Verification, Government Technology, Healthcare Technology
- **Target customers**: B2B, B2G (Business-to-Government), Enterprise (21 federal agencies, 50 state government agencies, 70+ healthcare organizations, 600+ consumer brands)
- **Mission or purpose statement**: “To make the world a more trusted place by delivering the highest level of security with the least amount of friction at the lowest possible cost.” The company is also committed to “No Identity Left Behind” to enable all people to have a secure digital identity.

## Products & Services
- **ID.me Digital Identity Wallet**: A single sign-on and identity verification platform allowing users to verify their identity once and seamlessly sign-in across websites without re-verifying. Over 156 million users are on the network.
- **Group Affiliation Verification**: Enables organizations to verify community affiliations (military, students, teachers, nurses, first responders, government employees) for discounts and benefits.
- **Identity Proofing (IAL2/AAL2)**: A NIST 800-63-3 IAL2 / AAL2 conformant credential service provider, approved by the Kantara Initiative. The only provider offering video chat and in-person verification to increase access and equity.
- **Workforce Identity**: Identity solutions for workforce management, including employee credentialing and access.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Annual revenue estimated at $90.0M (LinkedIn estimate); served over 156 million users
- **Notable Investors/Partners**: Partners include 21 federal agencies, 50 state government agencies, and 70+ healthcare organizations. Prior funding rounds include 8 rounds from investors (specific lead investors not listed in search results).
- **Growth Signals**: 615 total employees (Built In estimate); 51 active job postings across engineering, fraud, security, sales, marketing, and product; expanding into AI agent evaluations and data platform roles; strong presence in both public sector and commercial retail.

## Competitive Advantages
- **NIST Certification**: Only identity provider approved as a NIST 800-63-3 IAL2/AAL2 credential service provider by the Kantara Initiative, meeting federal standards for consumer authentication.
- **Multi-Channel Verification**: Offers online, call center, and in-person verification (including video chat), increasing access and equity for users who lack traditional digital footprints.
- **Network Effects**: Over 156 million users and broad acceptance across government, healthcare, and retail creates a powerful network moat—users can verify once and use everywhere.
- **Special Forces Culture**: CEO Blake Hall, a former Army Ranger, has built a culture modeled on elite military units, emphasizing “Trustworthy Teammates” and “Elite Performance.”

## Strategic Focus
- **Current priorities and direction for growth**: Expanding the digital identity network into more sectors (financial services, healthcare); investing heavily in AI (AI agent evaluations, AI enablement); building out data platform and authentication infrastructure; scaling the workforce identity product line; and maintaining federal compliance and security standards.

## Why Work Here
- **Culture highlights**: The company explicitly describes its culture as “not a set of beliefs, but what you do,” modeled on Special Forces principles of trust and elite performance. Emphasis on “Trustworthy Teammates” and solving the most difficult missions where others have failed.
- **Remote/hybrid/office policy**: Employees work from physical offices (onsite). Typical time on-site is full-time, with offices in McLean, VA, Mountain View, CA, and Tampa, FL.
- **Notable perks**: Company-sponsored medical, dental, and vision plans for employee and family; paid parental leave; generous paid time off; 401(k) with employer matching; company-sponsored life insurance; employee equity incentive plan; multiple lounge areas and game room; numerous mental health resources.
- **Engineering culture**: Uses modern tech stack including Ruby, React, Docker, Kubernetes, Terraform; roles span authentication platform, data platform, identity proofing, SRE, and AI agent evaluations. Strong emphasis on merit and high performance.

## Sources
1. [id.me - About](https://www.id.me/about)
2. [id.me - Careers](https://www.id.me/careers)
3. [Greenhouse - ID.me Jobs](http://job-boards.greenhouse.io/idme)
4. [LinkedIn - ID.me](https://www.linkedin.com/company/id.me)
5. [Built In - ID.me](https://builtin.com/company/idme)

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