---
title: 'Staff Site Reliability Engineer at Paymentology'
canonical: 'https://feeny.ai/job/staff-site-reliability-engineer-paymentology-mexico-7r1pw5qs8q5y'
type: 'job'
last_seen: '2026-11-08'
---

# Staff Site Reliability Engineer at Paymentology

- **Company:** Paymentology
- **Location:** Mexico
- **Employment:** full-time
- **Posted:** 2026-11-04
- **Last confirmed live:** 2026-11-08
- **Apply:** https://jobs.ashbyhq.com/paymentology/99235a89-db06-456d-84f9-015c42272d0a

## Job description

Unstoppable starts with people. The future of payments is being built today, and at Paymentology, we are looking for people who want to help shape it. We power card issuing for leading banks, fintechs and digital brands across the globe, and as we continue to grow, we are looking for curious, ambitious people who thrive on solving complex challenges, embrace innovation and want to make a tangible impact at global scale. Our Engineering culture values autonomy, excellence, ownership, and curiosity. We encourage engineers to lead solutions end-to-end, mentor others, and continuously improve how we build and operate software. If you’re excited by solving complex global payments challenges and enjoy working with smart, kind, mission-driven people, this is the place for you.

## What you get to do

We’re looking for a Staff Site Reliability Engineer based in the LATAM region to build and operate the software, automation, and infrastructure that keep our global payments services reliable, scalable, observable, and resilient. You’ll own complex reliability improvements in your domain, guide product teams, and turn production experience into lasting engineering improvements.

- Design, build, and operate reliable software, cloud infrastructure, and reusable automation.
- Own reliability improvements end-to-end, from investigation and design through delivery and follow-up.
- Identify recurring operational problems and deliver durable solutions that improve reliability, scalability, and performance.
- Contribute to design and code reviews, raising reliability, security, and operability risks early.
- Improve metrics, logs, traces, alerts, deployment safeguards, and recovery automation.
- Partner with product engineering teams to improve service health and adopt safe self-service capabilities.
- Participate in the 24/7 on-call rotation for business-critical services and lead technical response in your area.
- Lead or contribute to incident reviews and complete follow-up actions that reduce recurrence and impact.
- Share knowledge, improve runbooks, and mentor engineers in reliability practices.
- Automate client onboarding, deployments, and disaster recovery execution

Requirements: Experience

- 3+ years of experience in Site Reliability Engineering or a closely related role.
- Strong understanding of cloud networking, distributed systems, and service architecture.
- Experience writing tested, maintainable production code in Python, Go, Java, Kotlin, Scala, or a comparable language.
- Hands-on experience with AWS, Docker, GitHub Actions, Terraform, and Kubernetes, ECS, or EKS.
- Experience with observability, CI/CD, production automation, and infrastructure as code.
- Understanding of cloud security and identity management, including AWS IAM and Active Directory.
- Experience applying SLIs, SLOs, and SLAs to assess service health and guide engineering priorities.
- Ability to troubleshoot complex systems and turn operational problems into maintainable software or automation.
- A degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
- Most importantly, a desire to learn, grow, and collaborate with a thoughtful engineering team.

## What you can look forward to

- Remote role with a distributed team across multiple time zones but you will be covering LATAM primarily.
- Work closely with engineering teams on services that support global payments.
- Meaningful ownership of reliability improvements from discovery through production.
- Support for your ongoing career growth and development.
- A diverse, collaborative, mission-driven engineering culture.

At Paymentology, we believe that making a difference starts with the people behind the work. You will be part of a diverse, global team of Paymentologists who are united by a shared mission to advance the world through payments. This is an opportunity to contribute to meaningful work, collaborate across markets and functions, and help shape the future of a business with global reach and real impact. We are an equal opportunity employer committed to fostering a diverse and inclusive workplace where everyone can thrive. We welcome applications from people of all backgrounds and do not discriminate on any unlawful ground, including race, colour, ethnicity, sex, gender, pregnancy, marital status, family responsibility, age, disability, sexual orientation, religion, belief, language or HIV status. Paymentology will never request any form of payment from applicants at any stage of our recruitment process, including for applications, interviews, training or job placements. If anyone asks you for money while claiming to act on behalf of Paymentology, please treat this as fraudulent and do not make any payment. All legitimate Paymentology vacancies are advertised via our official [careers](https://www.paymentology.com/about-us/careers) page , and our recruitment emails are sent only from official Paymentology domains.

## About Paymentology

## Company Overview
- **One-liner**: Paymentology is a global card issuing and processing platform that enables fintechs, digital banks, and financial institutions to launch, run, and scale card programs across 60+ countries from a single cloud-native platform.
- **Entity Type**: Private (venture-backed)
- **Headquarters**: London, United Kingdom (with major hubs in South Africa and the UAE)
- **Founded**: 2014 (Paymentology UK); merged with Tutuka (founded ~1998) in 2021
- **Founders**: Information not publicly available (merged entity from two legacy companies)

## Core Business
- **Primary Industry**: Payments infrastructure / Financial Technology (Fintech)
- **Target Customers**: B2B — Fintechs, digital banks, financial institutions, and enterprises (issuing and processing side)
- **Mission/Purpose**: To build the platform modern payments need — making payments infrastructure work always, everywhere, for everyone. Business growth and social impact go hand in hand through their "Changing Lives" initiatives.

## Products & Services
- **Cloud-Native Card Issuing & Processing Platform**: A modular, API-first platform that allows clients to issue and process credit, debit, prepaid, and virtual cards across any market. Supports multi-currency, real-time data feeds, and instant card issuance.
- **Mastercard & Visa Principal Member**: Enables clients to launch card programs without needing individual sponsorship in each market.
- **Multi-Rail Processing**: Supports cross-border and real-time payments, including crypto/stablecoin players, remittances, and travel payments.
- **Program Management**: End-to-end support from launching a first card program to scaling or pivoting into new markets without replatforming.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Over 1 billion transactions processed annually across 65+ countries; 500+ employees
- **Notable Investors/Partners**: Clients include fintechs, banks, and digital banks across 5 continents. Partnership ecosystem includes Mastercard, Visa, as well as crypto/stablecoin players.
- **Growth Signals**:
  - Formed in 2021 through the merger of Paymentology UK (cloud-native pioneer) and Tutuka (25+ years processing in LATAM, SEA, and Middle East) — creating a global footprint with deep local expertise.
  - 500+ employees across 65 countries, speaking 40+ languages, spanning 14 time zones.
  - Offices/hubs in London, South Africa (Durban/Johannesburg), and UAE (Dubai), plus staff on the ground in 60+ countries.
  - Processes payments across 5 continents with income generated in just one year across all continents.
  - 400+ clients globally.

## Competitive Advantages
- **Global Infrastructure**: Principal membership with Mastercard and Visa, enabling instant market entry across 60+ countries without local sponsorship.
- **Cloud-Native + Legacy Depth**: Combines modern cloud-native technology with 25+ years of real-world processing experience (via Tutuka heritage).
- **Single Platform, Multi-Market**: Clients can launch, scale, pivot, or enter new markets without rebuilding — a massive moat against legacy processors.
- **Local Expertise**: Employees on the ground in 60+ countries, not just remote support, providing deep regulatory and market knowledge.
- **Multi-Currency & Multi-Rail**: Supports everything from traditional card rails to crypto, stablecoins, and real-time cross-border payments.
- **Social Impact**: "Changing Lives" initiative makes technology accessible for financial education in developing markets — differentiating from purely profit-driven competitors.

## Strategic Focus
- Continuing to expand geographic reach, with a specific focus on enabling fintechs, digital banks, and crypto/stablecoin players to issue and process payments globally.
- Deepening multi-rail capabilities to handle "this century and the next" — from traditional cards to digital assets, real-time, and cross-border payments.
- Scaling the platform to process billions more transactions while maintaining 24/7 customer support and local presence.
- Growing the team (currently 500+) to match the exploding demand for global payment infrastructure.

## Why Work Here
- **Global & Remote-First**: 500+ employees in 65 countries, speaking 40+ languages. The company provides flexibility, tools, and trust to do best work from anywhere.
- **Engineering & Problem-Solving Culture**: The company seeks "puzzle solvers" — people who think deeply, take ownership, stay curious, and care about what they build. The culture emphasizes "we raise the standard" and "we build for what's next."
- **Growth & Learning**: "We grow together" — the best ideas move when people share them. The company invests in learning and upward mobility.
- **Humanity First**: "We lead with humanity" — respect, empathy, and integrity are core values. The company actively warns candidates about job scams and protects applicants.
- **Tangible Impact**: Work that directly enables financial inclusion and payment access across developing markets (e.g., Nairobi, Mexico City, Dubai).
- **Interviews**: Structured process — application review, shortlist, video interviews, a project challenge (to see how candidates think), final interview, then offer. No rushed offers or shady practices.
- **Background Checks**: Enhanced financial-sector background checks are standard, with full support from the team.
- **Perks**: Remote-first, flexible work, tangible benefits, and room to "grow, scale, pivot, and build" — echoing their own platform philosophy.

## Sources
1. [Paymentology About Us](https://www.paymentology.com/en/about-us)
2. [Paymentology Website (Home)](https://www.paymentology.com/en/)
3. [Paymentology Careers Page](https://www.paymentology.com/en/about-us/careers)
4. [Paymentology Team Page](https://www.paymentology.com/en/team)
5. [Paymentology Jobs Portal](https://jobs.paymentology.com/)

## Other roles at Paymentology

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- [Implementations Project Manager](https://feeny.ai/job/implementations-project-manager-paymentology-bulgaria-6tzzg2350h6x) — Bulgaria
- [Financial Accountant](https://feeny.ai/job/financial-accountant-paymentology-united-kingdom-svcemwkjaq0q) — United Kingdom
- [People Business Partner](https://feeny.ai/job/people-business-partner-paymentology-south-africa-wcc5tbjpmj9w) — South Africa
- [Financial Accountant](https://feeny.ai/job/financial-accountant-paymentology-south-africa-e8rczgpy25wy) — South Africa
- [Technical Account Manager](https://feeny.ai/job/technical-account-manager-paymentology-poland-xazkaey13hk0) — Poland
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