---
title: 'Staff Site Reliability Engineer at SoundHound AI'
canonical: 'https://feeny.ai/job/staff-site-reliability-engineer-soundhound-ai-toronto-ncwdyjy7b2ny'
type: 'job'
last_seen: '2026-09-14'
---

# Staff Site Reliability Engineer at SoundHound AI

- **Company:** SoundHound AI
- **Location:** Toronto, Canada
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-07
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.gem.com/soundhound/am9icG9zdDpiizRjZP3Ae8V0PqFpAA0t

## Job description

The Opportunity We’re looking for a Staff Software Engineer (SRE) to join our Retail and Restaurants AI team. You will be responsible for the reliability, scalability, and performance of our infrastructure, with a deep focus on Google Cloud Platform (GCP). You will architect and maintain high-availability systems, automate operational tasks, and ensure our services can handle the demands of millions of voice AI interactions.

## What You'll Do

- Design, build, and maintain highly available and scalable infrastructure on Google Cloud Platform.
- Architect and automate CI/CD pipelines to ensure rapid, reliable deployments.
- Implement robust monitoring, alerting, and observability strategies to proactively identify and resolve system issues.
- Partner with engineering teams to optimize performance, cost, and reliability of backend services.
- Drive incident response, post-mortem analysis, and long-term remediation efforts.
- Identify and eliminate sources of toil, promoting operational maturity and self-service capabilities.
- Collaborate with cross-functional teams to ensure alignment on infrastructure roadmaps and security standards.
- Lead department wide compliance (PCI, SOC) initiatives.

## What You'll Bring

- 12+ years of software engineering experience, with significant experience in Site Reliability Engineering or DevOps roles.
- Expert-level experience with Google Cloud Platform (GCP) services (e.g., GKE, Compute Engine, Cloud Run, Pub/Sub).
- Proficient in Infrastructure as Code (IaC) tools like Terraform or Pulumi.
- Deep experience with Kubernetes, container orchestration, and service mesh architectures.
- Strong background in monitoring and observability tools (e.g., Datadog, Prometheus, Grafana, Cloud Monitoring).
- Experience designing and managing high-throughput, distributed systems.
- Strong problem-solving skills and a growth mindset—comfortable with ambiguity and making high-stakes technical trade-offs.
- Excellent communication skills and a demonstrated ability to mentor engineers.

## Preferred Qualifications

- Experience working in a high-velocity, customer-focused environment.
- Familiarity with functional programming paradigms (e.g., Clojure/ClojureScript).
- Prior experience in the restaurant technology, hospitality, or AI-driven SaaS space.
- Experience implementing security and compliance best practices in the cloud.

Workplace & Compensation This role is available throughout Canada.

Compensation includes salary, equity, comprehensive healthcare, paid time off, and other benefits. Our recruiting team will provide a specific salary range based on location and years of experience.

## #LI-MQ1 #LI-REMOTE

## About SoundHound AI

## Company Overview
- **One-liner**: SoundHound AI builds voice-native conversational AI agents and platforms that automate operations, service, and commerce across industries like restaurants, automotive, finance, healthcare, and retail.
- **Entity Type**: Public (Nasdaq: SOUN)
- **Headquarters**: Santa Clara, California, United States (with presence in France, Japan, China, and 27 countries total)
- **Founded**: 2005 (as Melodis; rebranded to SoundHound Inc. in 2010 and SoundHound AI in 2022)
- **Founders**: Majid Emami (co-founder) and Keyvan Mohajer (co-founder)

## Core Business
- **Primary industries**: Voice AI, Conversational AI Agents, Generative AI, Enterprise Software, Restaurant Technology, Automotive Tech, Healthcare AI
- **Target customers**: B2B / Enterprise — restaurants (drive-thru and ordering), automotive OEMs and partners, financial services, healthcare providers, retail, IT service desks, and HR organizations
- **Mission or purpose**: "Voice-enable the world with conversational intelligence" — creating AI agents "that run operations, service, and commerce for brands in the real world" and exceed human capabilities

## Products & Services
- **OASYS Platform**: A voice-native conversational AI platform for building and deploying reliable AI agents across operations, service, and commerce
- **Smart Ordering**: AI agents that take and process orders, automate drive-thrus, offer add-ons, and support restaurant staff
- **Dynamic Drive-Thru**: AI-powered drive-thru ordering automation for quick-service restaurants
- **Smart Answering**: AI-driven call handling and appointment-management agents for businesses
- **Amelia Platform**: Enterprise AI agent platform (acquired in 2024) that powers AI agents for large enterprise brands across verticals
- **SoundHound Chat AI**: Voice assistant combining SoundHound's conversational AI with leading generative AI platforms for the next generation of voice assistants
- **Autonomics**: Operations platform that automates IT service desk tasks and HR processes (password resets, troubleshooting, account management, etc.)
- **Industry-specific agents**: HIPAA-compliant healthcare agents integrated with Epic; secure banking agents for accounts, loans, fraud reporting; automotive in-car assistants; telecom outage alerting; retail shopping and returns agents

## Market Standing
- **Valuation/Market Cap**: Not disclosed in the sources reviewed; as a publicly traded company, current market value fluctuates daily — check latest SOUN quotes ([Wikipedia](https://en.wikipedia.org/wiki/SoundHound_AI), [LinkedIn](https://www.linkedin.com/company/soundhoundai))
- **Key Metric**: Annual revenue of **$168.9M**; **$721M** in total funding raised across 12 rounds (pre/post IPO); **603 employees** (+30.7% YoY, +182 headcount)
- **Notable Investors/Partners**: Mercedes-Benz, Motorola, PSA Auto, Deutsche Telekom, Harman, VIZIO, Snap Inc., Mastercard, and Epic (healthcare EHR integration) ([SoundHound About](https://www.soundhound.com/about))
- **Growth Signals**:
  - Automates **10 billion+ conversations annually** and holds **400+ patents**
  - Named a **Leader in the 2026 Gartner Magic Quadrant™ for Conversational AI Platforms**
  - Acquired **Synq3 Restaurant Solutions** (2024), creating an AI market leader with **10,000+ live restaurant locations**
  - Acquired **Amelia** (2024), expanding enterprise conversational AI scale and reach
  - Workforce distributed across 27 countries including US, India, Canada, Germany, and France

## Competitive Advantages
- **Proprietary technology**: Speech-to-Meaning® and Deep Meaning Understanding® enable speed and accuracy that the company says surpasses Big Tech voice AI
- **Patented IP moat**: 400+ patents and 20+ years of specialist voice AI R&D
- **Independent platform**: Unlike competitors tied to one big-tech stack, SoundHound offers a neutral voice-native AI platform (OASYS) with the company's own Agentic+ framework
- **Industry depth**: Deep vertical playbooks in restaurants (10,000+ live locations), automotive, healthcare (Epic/HIPAA), and finance
- **Scale and track record**: Billions of annual interactions give unique data and reliability signals across real-world deployments

## Strategic Focus
- **Scale AI agents on OASYS**: Driving the new voice-native conversational AI platform as the core engine for agent deployment
- **Vertical expansion**: Deepening healthcare (Epic-integrated, HIPAA-compliant agents), finance, retail, telecom, IT service desk, and HR offerings
- **Acquisition-led growth**: Leveraging Synq3 (restaurants) and Amelia (enterprise) to expand into new verticals and large enterprise brands
- **Generative AI integration**: Continuing to blend SoundHound Chat AI with leading generative AI models to create next-gen assistants
- **Globalization**: Expanding across automotive OEM partnerships in Japan/China and multilingual deployments (25+ languages)

## Why Work Here
- **Culture**: The company emphasizes a collaborative, diverse environment with "openness, curiosity, collaboration, innovation, and humility" — hiring across backgrounds, cultures, ethnicities, genders, and philosophies ([SoundHound Careers](https://www.soundhound.com/careers/))
- **Mission-driven work**: Teammates contribute to pioneering AI agent technology and "voice-enabling the world" with 10B+ interactions annually
- **Perks**: Competitive salary and benefits designed to support "a healthy work-life balance"
- **Global footprint**: Offices in Santa Clara (HQ) with collaboration across the globe; open roles include Partner Engineer (Voice AI), Technical Program Manager (Automotive), and AI Agent engineering positions in the US, Japan, and China
- **Growth environment**: Joining a high-growth public company with +30.7% headcount growth YoY, recent major acquisitions, and a leadership position in a fast-moving AI category

## Sources
1. [SoundHound.com](https://www.soundhound.com/)
2. [SoundHound Careers](https://www.soundhound.com/careers/)
3. [SoundHound About](https://www.soundhound.com/about)
4. [LinkedIn — SoundHound AI](https://www.linkedin.com/company/soundhoundai)
5. [Wikipedia — SoundHound AI](https://en.wikipedia.org/wiki/SoundHound_AI)

## Other roles at SoundHound AI

- [Sales Director](https://feeny.ai/job/sales-director-soundhound-ai-united-states-kq9ktqmv8tgw) — United States
- [Cognitive Technical Lead](https://feeny.ai/job/cognitive-technical-lead-soundhound-ai-bengaluru-spsmt2n6t666) — Bengaluru, India
- [Partner Engineer - Audio and ECNR (Automotive)](https://feeny.ai/job/partner-engineer-audio-and-ecnr-automotive-soundhound-ai-beijing-454yj5j5jr2p) — Beijing, China
- [Technical Program Manager, Voice AI for Automotive](https://feeny.ai/job/technical-program-manager-voice-ai-for-automotive-soundhound-ai-beijing-hm80hbd0ffbn) — Beijing, China
- [Software Engineer - Language Technologies Engineering - China](https://feeny.ai/job/software-engineer-language-technologies-engineering-china-soundhound-ai-beijing-sepyj8qv41yf) — Beijing, China
- [Partner Engineer, Integration - China](https://feeny.ai/job/partner-engineer-integration-china-soundhound-ai-beijing-c2vhevqgx58m) — Beijing, China
- [Cognitive Implementation Engineer II, Enterprise](https://feeny.ai/job/cognitive-implementation-engineer-ii-enterprise-soundhound-ai-bengaluru-qfaskq5anwb1) — Bengaluru, India
- [Technical Program Manager, (Automotive+) [Japan]](https://feeny.ai/job/technical-program-manager-automotive-japan-soundhound-ai-tokyo-w37azpjbp4aq) — Tokyo, Japan
- [Senior Software Engineer (Java), Enterprise](https://feeny.ai/job/senior-software-engineer-java-enterprise-soundhound-ai-bengaluru-v9we7jgnnbw0) — Bengaluru, India
- [Staff Site Reliability Engineer](https://feeny.ai/job/staff-site-reliability-engineer-earnin-mountain-view-cp73v9xhej04) — Mountain View, CA