--- title: 'Staff Site Reliability Engineer (x/f/m) at Doctolib' canonical: 'https://feeny.ai/job/staff-site-reliability-engineer-x-f-m-doctolib-berlin-w2xcs63zpf2v' type: 'job' last_seen: '2026-11-06' --- # Staff Site Reliability Engineer (x/f/m) at Doctolib - **Company:** [Doctolib](https://feeny.ai/companies/doctolib) - **Location:** Berlin, Germany - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-10-23 - **Last confirmed live:** 2026-11-06 - **Apply:** https://jobs.ashbyhq.com/doctolib/743e420d-8a51-4ad4-8826-a125648cb487 ## Job description ## Your Impact We are looking for a Staff Site Reliability Engineer to join our SRE team dedicated to platform reliability within Platform Engineering. Your mission will be to act as a technical leader driving Doctolib's reliability and scalability at a European scale, ensuring our platform remains reliable, debuggable, and resilient across infrastructure, observability, and cross-cutting reliability initiatives. You will play a pivotal role in a team driving reliability standards across 170+ applications, contributing directly to supporting 520,000 health professionals and 90 million patients in their daily healthcare journey. This role sits at the intersection of infrastructure, developer experience, and product engineering. You'll act as a technical leader and strategic partner to SREs, software engineers, and product teams, guiding decisions, mentoring engineers, and driving cross-cutting initiatives that elevate our operational maturity. ## What you'll do Your responsibilities include but are not limited to: - Lead large-scale cross-cutting reliability initiatives across the platform, spanning infrastructure automation, observability, and incident management - Identify and drive improvements to incident detection, response, and postmortem analysis capabilities - Define and evolve SLOs, error budgets, and alerting standards across multiple product teams - Take part in the on-call rotation, and actively contribute to improving our on-call experience by refining alerting, reducing noise, and ensuring actionable telemetry - Serve as a mentor and technical coach to senior engineers, helping elevate the craft of reliability engineering across the company - Influence strategic decisions by providing technical guidance to leadership and representing reliability engineering in architectural reviews and platform discussions - Partner with software engineering teams to embed reliability practices early in the development lifecycle ## Who you are Before you read on: if you don't have the exact profile described below, but you feel this job description matches your skill set, we still encourage you to apply. You'll be a great fit if you: - Have extensive experience (8+ years) in SRE, platform engineering, or infrastructure roles within a large-scale, multi-team production environment - Have proven experience with cloud platforms such as AWS, GCP, or Azure - Have strong experience with containerization and orchestration technologies, Kubernetes is a must, its deployment and scaling strategies ecosystem - Have implemented and operated SLIs, SLOs, and error budgets in production - Have experience managing on-call rotations and leading incident response in high-stakes environments - Have a strong systems engineering background with fluency in at least one backend programming language (e.g., Go, Python, Ruby) - Have a proven ability to lead through influence: setting technical direction, driving consensus, and mentoring engineers across teams - Are comfortable balancing long-term architecture work with fast, iterative improvements - Have clear, concise communication skills, both written and verbal, with the ability to drive alignment in ambiguous environments - Partner with feature teams to accelerate their production readiness, providing hands-on guidance on reliability best practices, launch reviews, and operational standards before go-live - Are fluent in English It would be fantastic if you: - Have deep expertise in observability tooling and architecture (logging, tracing, metrics) - Have experience designing and operating high-scale telemetry pipelines and working with developers to improve instrumentation quality - Appreciate working in regulated environments, healthcare, fintech, or similar; at Doctolib, data privacy and compliance are part of every engineering decision - Care about reliability enablement, golden paths, runbooks, shared libraries Life at Doctolib Tech - Our solutions are built on a single fully cloud-native platform that supports web and mobile app interfaces, multiple languages, and is adapted to country and healthcare specialty requirements. - Our stack is composed of Rails, TypeScript, Java, Python, Kotlin, Swift, and React Native. - We leverage AI ethically across our products to empower patients and health professionals. Discover our AI vision[here](https://careers.doctolib.com/ai-careers/). Want to learn more about our tech culture and environment? Visit the[Doctolib Tech site](https://careers.doctolib.com/tech-doctolib/). ## What we offer - A Deutschlandticket (Germany-wide public transport pass) fully paid for by Doctolib - 28 vacation days + 1 additional day for each full calendar year of employment (up to a maximum of 30 days) - Work from abroad for up to 10 days per year thanks to our flexibility days policy - Company health insurance with great supplementary benefits through our partner Allianz - Company pension scheme (bAV) through Allianz with an employer subsidy of 40% (15% within the probationary period) - The Doctolib Parent Care program, which includes one month additional parental leave and much more - Enrollment in Doctolib's long-term employee value sharing plan called DoctoGrowth - Free mental health and coaching services through our partner Moka.care - Subsidized sports membership through our partner Urban Sports Club - A flexible workplace policy offering both hybrid and office-based mode - Alongside healthy snacks and our regular breakfast buffet, we provide a subsidized meal benefit - For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support - Relocation support in case of international mobility - Access to the best AI tools for coding, development and dedicated training Our interview process - Recruiter Interview - System Design Interview - Technical SRE Interview - Behavioral Interview - At least one reference check We want your experience to be clear, respectful, and transparent. Learn more about our hiring process on our[candidate experience page](https://careers.doctolib.com/tech-doctolib/getting-hired/). Job details - Permanent position - Tech stack: Kubernetes, Terraform, AWS / GCP, Prometheus, OpenTelemetry, Datadog, ArgoCD - Full-time - Berlin, Germany - Hybrid work setup (up to 2 remote days per week) - Start date: as soon as possible We welcome everyone At Doctolib, we are committed to improving access to healthcare for everyone. This translates into our recruitment process. We evaluate candidates based solely on qualifications and motivation, without any form of discrimination. The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, or disability. To ensure equal opportunities, we invite you to exclude personal information (e.g., pictures, age) from your applications. If you require any accommodation, please let us know for support during the hiring process. Join us in building the healthcare we all dream of! ## Your data privacy All information provided is processed by Doctolib for application management. For data processing details, click here:[Germany](https://doctolib.legal/B2C-Privacy-Policy-Career-DE) |[France](https://doctolib.legal/B2C-Privacy-Policy-Career-FR) |[Italy](https://doctolib.legal/B2C-Privacy-Policy-Career-IT) |[Netherlands](https://doctolib.legal/B2C-Privacy-Policy-Career-COM). Please contact hr.dataprivacy(at)doctolib.com for inquiries or to exercise your rights. ## About Doctolib ## Company Overview - **One-liner**: Doctolib builds digital healthcare solutions for health professionals and patients, including appointment booking, telemedicine, EHR, and AI-powered clinical assistants. - **Entity Type**: Private (Series E; $816M total funding) - **Headquarters**: Levallois‑Perret, France - **Founded**: 2013 - **Founders**: Not publicly listed (the company was founded by a team including Stanislas Niox‑Chateau, but the profile attributes it to a founding group; official sources do not emphasise individual founder names – likely Roman Schué, Stanislas Niox‑Chateau, and others) ## Core Business - **Primary industry**: Healthcare Technology / Healthtech - **Target customers**: B2B (healthcare professionals, hospitals, clinics) and B2C (patients); primary markets in France, Germany, Italy, and the Netherlands - **Mission/purpose**: “Build together the healthcare we all dream of” – a purpose‑driven company (société à mission) with seven social objectives including improving care teams’ quality of life, facilitating access to care, and developing prevention. ## Products & Services - **Appointment Booking & Calendar Management**: 24/7 online booking, waitlist, reminders, delays, and calendar optimisation. Used by 420,000+ health professionals and 90M+ patients. - **Clinical & Financial Suite (EHR)**: Electronic health records, document management, secure messaging, prescribing, billing engine, and insurance processing. Includes “Doctolib Médecin” for GPs and “Doctolib Kiné” for physiotherapists. - **AI Assistants**: - *AI Consultation Assistant*: Real‑time structured transcription and documentation (supported 5M consultations). - *AI Phone Assistant*: Handles booking and patient messaging 24/7. - *AI Health Assistant* (in Health Companion): Answers health questions, provides coaching, and guides care journeys. - **Health Companion**: Patient app for prevention campaigns, early detection, personalised guidance, video consultations, and care‑journey tracking. - **Practice Efficiency & Patient Acquisition**: Tools for patient base management, recalls/notifications, practice analytics, CRM integrations, and marketing visibility. - **Cooperative Care (Siilo)**: Secure messaging, case management, and referral platform enabling care coordination across professionals (merger with Siilo in 2023). - **Financial Solutions**: Simplifies complex billing and insurance workflows for healthcare professionals. - **Tailor‑made Service & Advisory**: Custom support and advisory for healthcare institutions. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company; total funding $816M) - **Key Metric**: Annual Revenue ~€257.6M (most recent available). Total funding $816M (Series E of $170.3M led by General Atlantic in March 2019, with prior rounds from Accel, Eurazeo, Bpifrance, etc.) - **Notable Investors/Partners**: General Atlantic, Accel, Eurazeo, Bpifrance, and others. Partners include public hospitals (AP‑HP) and the French government (vaccination campaign support). - **Growth Signals**: - 90M+ patients and 420,000+ health professionals across Europe. - 2,900+ employees (up from 2,618 reported earlier). - Tech & Product team of 900+ engineers. - 15M online appointments booked per month in France alone, half outside office hours. - B Corp certification (goal achieved by 2024). - Expansion into Italy (2021) and Netherlands (via Siilo merger 2023). - AI adoption: AI Consultation Assistant supporting 5M consultations. ## Competitive Advantages - **Deep Healthcare Specialisation**: Over a decade of domain expertise; solutions meet highest clinical standards (ISO 27001, HDS certified). - **Localised Approach**: Products adapted to each country’s regulations, languages, and specialties while maintaining a unified platform. - **Ecosystem Lock‑in**: Integrated suite covering scheduling, EHR, billing, telemedicine, AI, and care coordination – creating a one‑stop shop for professionals. - **Scale & Network Effects**: Large patient base (80–90M) drives adoption by professionals, which in turn attracts more patients. - **AI‑First Innovation**: Research lab partnered with top tech and clinical institutions; deploying AI for documentation, decision support, and patient engagement. - **Purpose & Trust**: Certified B Corp and French “société à mission” with annual independent audits, reinforcing trust with users and regulators. ## Strategic Focus - **AI‐Powered Efficiency**: Scaling AI assistants to reduce administrative burden (targeting 4.5 hours saved per week per GP). - **International Expansion**: Deepening footprint in Germany, Italy, and the Netherlands while maintaining leadership in France. - **Real‑World Impact**: Focus on prevention, early detection, and continuous care (Health Companion). - **Platform Consolidation**: Integrating care cooperation (Siilo) and financial solutions to create a seamless end‑to‑end experience. - **Talent & Culture**: Growing tech team, investing in AI research, and reinforcing mission‑driven culture to attract top engineering and product talent. ## Why Work Here - **Purpose & Mission**: B Corp certified, purpose‑driven company with a clear social impact (improving healthcare access and quality of life for care teams). - **Tech Scale & Challenge**: Build platform used by millions, work with 900+ tech peers on cloud‑native (AWS), mobile, AI, and security at scale. - **Learning & Development**: Doctolib Academy for onboarding; continuous training in AI tools, soft skills, and leadership; transparent internal mobility. - **Benefits**: - Health insurance 100% paid for you and children. - 25 vacation days + up to 14 RTT days/year. - Parent Care Program: one additional month of leave beyond legal parental leave. - Free mental health coaching via Moka.care. - Gym (on‑site in Paris) with group classes. - Flexible workplace: hybrid or office‑based; work from EU/UK up to 10 days/year. - Subsidised sports/creative class membership. - Lunch vouchers (Swile card). - Solidarity Days (2 days/year for health charities). - **Work Environment**: Transparent internal mobility, support for new managers, diversity & inclusion initiatives, and a strong emphasis on collaboration with healthcare professionals. - **Locations**: Paris, Nantes, Berlin, Milan, Amsterdam, and other EU cities. ## Sources 1. [careers.doctolib.com](https://careers.doctolib.com/) – Careers page with benefits, culture, and product descriptions. 2. [linkedin.com/company/doctolib](https://www.linkedin.com/company/doctolib) – Company details, financials, workforce, and reviews. 3. [careers.doctolib.com/tech-doctolib/](https://careers.doctolib.com/tech-doctolib/) – Tech team overview, AI and product details. 4. [media.doctolib.com](https://media.doctolib.com/image/upload/mkg/file/impact_report_en_digital.pdf) – 2024 Impact Report with detailed mission, impact metrics, and business model. ## Other roles at Doctolib - [Key Account Manager Senior / Lead - Laboratoires (x/f/m)](https://feeny.ai/job/key-account-manager-senior-lead-laboratoires-x-f-m-doctolib-paris-rdb3n5wj06ws) — Paris, France - [Account Executive - Berlin (x/f/m)](https://feeny.ai/job/account-executive-berlin-x-f-m-doctolib-berlin-tvxqrx08t1g5) — Berlin, Germany - [B2B Sales Manager (x/f/m) im Außendienst / Bergisches Land](https://feeny.ai/job/b2b-sales-manager-x-f-m-im-au-endienst-bergisches-land-doctolib-wuppertal-qy9b1d396rk9) — Wuppertal, Germany - [Account Executive (x/f/m) im Außendienst / Bergisches Land](https://feeny.ai/job/account-executive-x-f-m-im-au-endienst-bergisches-land-doctolib-wuppertal-18nbesx525nv) — Wuppertal, Germany - [Account Executive - Köln (x/f/m)](https://feeny.ai/job/account-executive-koln-x-f-m-doctolib-koln-7v003ka60brm) — Köln, Germany - [B2B Sales Manager (x/f/m) im Außendienst / Köln & Bonn](https://feeny.ai/job/b2b-sales-manager-x-f-m-im-au-endienst-koln-bonn-doctolib-koln-1gq8g9z2yp46) — Köln, Germany - [Account Executive (x/f/m) im Außendienst / Köln & Bonn](https://feeny.ai/job/account-executive-x-f-m-im-au-endienst-koln-bonn-doctolib-koln-1xwf39abazmr) — Köln, Germany - [Account Manager (x/f/m) - categorie protette](https://feeny.ai/job/account-manager-x-f-m-categorie-protette-doctolib-milan-7t71sj2hb51z) — Milan, Italy - [Social Media & Creative Intern (x/f/m)](https://feeny.ai/job/social-media-creative-intern-x-f-m-doctolib-milan-nzd7h1ac9wpt) — Milan, Italy - [Senior Machine Learning Engineer - Applied AI & LLMs (x/f/m)](https://feeny.ai/job/senior-machine-learning-engineer-applied-ai-llms-x-f-m-doctolib-paris-xre70g5pma6f) — Paris, France