---
title: 'Staff Software Engineer at Casap'
canonical: 'https://feeny.ai/job/staff-software-engineer-casap-new-york-2qxkpw1d5r96'
type: 'job'
last_seen: '2026-10-30'
---

# Staff Software Engineer at Casap

- **Company:** Casap
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-26
- **Last confirmed live:** 2026-10-30
- **Apply:** https://jobs.gem.com/casap/am9icG9zdDozjjwo5bVoHm6eRr6E-bsP

## Job description

Casap Technologies, Inc. has a job opening for a Staff Software Engineer. Lead the development of scalable backend systems supporting Casap's AI-powered financial automation and dispute management platform. Design and implement microservices, reusable libraries, and configurable system components. Develop and integrate backend services with credit card networks, banking systems, and merchant platforms. Lead end-to-end product feature development, defining system architecture, technology solutions, and implementation strategies. Improve engineering infrastructure, CI/CD pipelines, system performance, security, and reliability. *In-person required*

Requirements: Employer will accept a master's degree in computer science or a related field, and 5 years of experience in the job offered or a software development-related occupation.

Any amount of experience in the additional requirements below will be acceptable unless a specific amount is noted. Prior academic background or work experience to include the following skills:

1. Backend software development and scalable system architecture;
2. Designing and implementing microservices and distributed backend systems;
3. Developing reusable software frameworks, libraries, and configurable system components;
4. Integrating backend services with external APIs, financial networks, banking systems, and merchant platforms;
5. End-to-end software development, including system architecture, technology selection, and feature implementation;
6. CI/CD pipelines, software deployment, and engineering infrastructure;
7. Backend system optimization, including performance, security, reliability, and scalability; and
8. Designing software systems for high-volume transaction processing and complex financial workflows.

Salary: $222,000 to $230,000 per year. Job Location: San Francisco, CA. In-person required. Email resume to Attn: James (Job Code #SSE) at recruiting@casaphq.com.

## About Casap

## Company Overview
- **One-liner**: Casap builds AI agents that automate dispute resolution and fraud management for banks, credit unions, and fintechs.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Francisco, California, United States (with offices in New York City and Paris)
- **Founded**: 2023
- **Founders**: Shanthi Shanmugam (CEO) and Saisi Peter

## Core Business
- **Primary industry**: Financial Technology (Fintech) / AI-Powered Dispute & Fraud Automation
- **Target customers**: B2B — Banks, credit unions, and fintechs
- **Mission statement**: "Reduce first-party fraud, automate disputes, protect the bottom line, and build consumer trust that lasts."

## Products & Services
- **Casap Copilot & Collaboration Platform**: An AI-powered platform that fully automates disputes end-to-end. It uses agentic AI to handle claims processing, reduce first-party fraud losses, and ensure compliance with regulations like Reg E, Reg Z, and card-network rules. The platform is designed to automate up to 30% of dispute cases, cutting resolution times from months to days.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Total Funding**: $33.6M (across 4 rounds)
- **Funding History**:
    - Pre-Seed (Feb 2024): $100K — led by Curql
    - Pre-Seed (Oct 2024): $1.5M — led by Primary Venture Partners
    - Seed (Oct 2024): $7.0M — led by Lightspeed Venture Partners
    - Series A (Sep 2025): $25M — led by Emergence Capital (with participation from SoFi and others)
- **Notable Investors**: Emergence Capital, Lightspeed Venture Partners, Primary Venture Partners, SoFi, Curql
- **Key Metric**: Headcount of 37 employees (+325% YoY), distributed across 6 countries (US, Brazil, Canada, Kenya, Bangladesh, Algeria)
- **Growth Signals**:
    - Joined the Alkami Technology partner ecosystem (July 2026) as an Elements partner, enabling integration with Alkami's digital banking platform.
    - Named an Inc. Female Founder 500 honoree (Shanthi Shanmugam).
    - CEO's background at Robinhood; co-founder's experience at Chime (saved $10M in first year using AI for disputes).

## Competitive Advantages
- **Deep domain expertise**: Founders bring firsthand experience from Robinhood and Chime, giving them unique insight into the operational pain points of dispute and fraud management at scale.
- **Proven ROI**: Co-founder Saisi Peter's work at Chime demonstrated that AI applied to disputes saved $10M in the first year and that unresolved disputes were the #2 reason for customer churn.
- **Agentic AI approach**: Purpose-built AI agents designed specifically for financial institutions, handling high-cost, high-risk functions that are still largely manual.
- **Regulatory compliance baked in**: Platform automatically meets Reg E, Reg Z, and card-network obligations, reducing risk for clients.

## Strategic Focus
- **Scaling the partner ecosystem**: The Alkami integration is a key channel strategy to reach more banks and credit unions.
- **Deepening AI capabilities**: Continuing to build out agentic AI to handle more complex dispute and fraud scenarios autonomously.
- **Expanding customer base**: Targeting both traditional financial institutions and digital-first fintechs.

## Why Work Here
- **Purpose-driven mission**: The work directly impacts real people — faster dispute resolutions, fewer fraud losses, and consumers who feel heard. The company emphasizes that "what you build here matters."
- **Collaborative culture**: "Every voice matters here" — the company values diverse backgrounds and perspectives.
- **High bar, fast pace**: The culture is described as "move fast, build right" — a balance of speed and quality for those who want to build something meaningful.
- **Remote-friendly with hubs**: Offices in San Francisco (HQ) and New York City, with a distributed workforce across 6 countries.
- **Notable perks**: Not explicitly listed, but the engineering culture is a priority — a Founding Engineer/Head of Engineering role exists, and the technical team makes up a significant portion of headcount.
- **Active hiring**: Currently posting for 4 roles (Senior/Staff Backend Engineer, Head of Customer Success, Technical Program Manager, Customer Success Manager).

## Sources
1. [casaphq.com](https://www.casaphq.com/about)
2. [linkedin.com](https://linkedin.com/company/casaphq)
3. [cbinsights.com](https://www.cbinsights.com/company/casap)
4. [theorg.com](https://theorg.com/org/casap)
5. [casaphq.com/careers](https://www.casaphq.com/careers/now-hiring)

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