---
title: 'Staff Software Engineer – Customer Experience Intelligence (CXI) at Databricks'
canonical: 'https://feeny.ai/job/staff-software-engineer-customer-experience-intelligence-cxi-databricks-x5j2bjspv9c7'
type: 'job'
last_seen: '2026-09-05'
---

# Staff Software Engineer – Customer Experience Intelligence (CXI) at Databricks

- **Company:** Databricks
- **Location:** Mountain View, CA / San Francisco, CA
- **Compensation:** $190k–$261k
- **Posted:** 2026-02-25
- **Last confirmed live:** 2026-09-05
- **Apply:** https://databricks.com/company/careers/open-positions/job?gh_jid=8416959002

## Job description

P-1652

At Databricks, we’re passionate about enabling data teams to solve the world’s toughest problems — from advancing the future of transportation to accelerating medical breakthroughs. We do this by building and operating the world’s best data and AI infrastructure platform so our customers can turn deep data insights into business impact.

Founded by engineers and driven by customer obsession, Databricks takes pride in tackling hard technical challenges — from designing next-generation UI/UX for working with data, to scaling our services and infrastructure across millions of virtual machines. And we’re only getting started.

As the Staff Technical Lead (TL) for Customer Experience Intelligence, you will architect and deliver Databricks' AI-native vertical workflow platform. CXI is building intelligent systems that orchestrate AI agents, humans, and enterprise tools into end-to-end operational workflows. Support is our first production domain and the platform is designed to expand across multiple domains such as IT, Security, Legal, Marketing, and other knowledge-worker workflows, with a roadmap toward broader productization.

The Impact You Will Have:

- Architect the Agentic Ecosystem: Contribute to the technical vision, core infrastructure, and backend architecture for Databricks’ next-generation Enterprise Agentic Framework.
- Scale across multiple domains: Build a vertical modular, multi-tenant agent platform initially optimized for Customer Support, but natively designed to expand into other domains such as IT, Security, Compliance, Marketing, HR, Legal and all ticket based workflows across the company.
- Engineered Reliability: Drive rapid, iterative backend development while upholding strict quality, safety, throughput, and reliability standards for agentic-based systems.
- Orchestrate Complex Workflows: Design state-machine and agentic workflows that seamlessly evolve from human-in-the-loop validation to fully automated execution.
- Enterprise-Grade Observability: Implement robust backend tracing, logging, transparency, and safe execution including instant rollback mechanisms for critical AI-driven business decisions.
- Cross-Functional Leadership: Act as a technical liaison between CXI, Product, Platform Engineering, and business stakeholders across various organizations to unblock dependencies and align roadmaps.
- Raise the Bar: Set a high engineering bar for backend code quality, system performance, and architectural maintainability in line with Databricks standards.
- Mentor and Cultivate: Mentor engineers and subject matter experts (SMEs) across Software, Support, and internal operations teams.

What we look for:

- BS or higher degree in Computer Science or a related field.
- Technical leadership experience in large projects similar to those described, including automation tooling, distributed systems, and API’s
- Extensive full stack development experience
- Proven success designing and deploying production-grade automation in complex technical environments
- Hands-on experience with ML-assisted systems, decision support, or agentic automation
- Deep familiarity with distributed data platforms, developer tooling, and large-scale infrastructure systems
- Strong understanding of multi-cloud environments (AWS, Azure, GCP) alongside enterprise compliance, data privacy, and security constraints.

Pay Range Transparency

Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles.  Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page [here](https://www.databricks.com/sites/default/files/2024-08/us-pay-zone-mapping.pdf).

Local Pay Range $190,000—$261,250 USD

## About Databricks

Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on [LinkedIn](https://www.linkedin.com/company/databricks), [X](https://x.com/databricks), [YouTube](https://www.youtube.com/@Databricks), and [Instagram](https://www.instagram.com/databricksinc/?hl=en).

## Benefits

At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click [here](https://docs.google.com/document/d/154un3e8Xav4BceOSlcYFZRGEuQI54xMxVydRwQn54eQ/edit?usp=sharing).

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

## About Databricks

## Company Overview
- **One-liner**: Databricks provides a unified data and AI platform built on an open lakehouse architecture, enabling organizations to manage data, analytics, and AI at scale.
- **Entity Type**: Private (late-stage, last reported valuation ~$43B in 2021, but current valuation not publicly disclosed)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2013
- **Founders**: Original creators of Apache Spark™, Delta Lake, MLflow, and Unity Catalog (co-founders include Ali Ghodsi, Matei Zaharia, Ion Stoica, Patrick Wendell, Reynold Xin, among others)

## Core Business
- Primary industry: Data & AI Platform / Enterprise Software
- Target customers: B2B – Enterprise, SMB, and government organizations; over 20,000 customers worldwide, including 70% of the Fortune 500
- Mission: “Simplify and democratize data and AI, helping data and AI teams solve the world’s toughest problems.” [databricks.com](https://www.databricks.com/company/about-us)

## Products & Services
- **Databricks Data Intelligence Platform**: Unified platform for data engineering, data warehousing, data science, machine learning, and AI. It integrates open-source technologies like Apache Spark, Delta Lake, MLflow, and Unity Catalog.
- **Lakebase**: Serverless Postgres database integrated with the lakehouse, built for the AI era.
- **Genie**: AI-powered natural language assistant for data insights and querying.
- **Agent Bricks**: Tools for building AI agents that continuously improve quality and accuracy on an organization’s data.
- **Additional offerings**: Data warehousing, business intelligence, governance, data engineering, and AI/ML services.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company; last reported valuation of $43B in 2021 from a Series I round, but no recent official disclosure)
- **Key Metric**: Over 10,000 employees; 20,000+ customers; 70% of Fortune 500; 1,200+ global partners [databricks.com](https://www.databricks.com/)
- **Notable Investors/Partners**: Not explicitly listed in search results, but known investors include Andreessen Horowitz, Tiger Global, Microsoft, and others. Partners include major cloud providers (AWS, Azure, GCP) and consulting firms.
- **Growth Signals**: Headcount of 10,000+ employees; offices in 30+ locations across 20+ countries; 5x Leader in Gartner® Magic Quadrant™ Reports; LinkedIn job postings growing 26.7% year-over-year (783 active positions) [linkedin.com](https://www.linkedin.com/company/databricks)

## Competitive Advantages
- **Open lakehouse architecture**: Combines data lake and data warehouse capabilities with open-source standards, avoiding vendor lock-in.
- **Founding team behind Apache Spark, Delta Lake, MLflow**: Deep technical credibility and active open-source community.
- **Unified platform**: Single solution for data engineering, analytics, and AI, reducing complexity for enterprises.
- **Strong data governance**: Unity Catalog provides centralized access control and lineage.
- **AI-native**: Built-in AI capabilities (Genie, Agent Bricks) that leverage an organization’s own data.

## Strategic Focus
- Expanding AI capabilities with natural language interfaces and autonomous agents.
- Deepening integrations with cloud providers and open-source ecosystems.
- Scaling enterprise sales and global footprint (30+ offices, focus on EMEA and APAC).
- Cultivating a developer and data science community through university programs and open-source contributions.

## Why Work Here
- **Culture**: Described as “innovators, builders and truthseekers” with a focus on solving hard technical problems. Emphasizes inclusion, diversity, and equity, including closing the pay gap and removing unconscious bias from recruitment. [databricks.com](https://www.databricks.com/company/careers)
- **Work Environment**: Hybrid/flexible work model; benefits and perks include health, well-being, and flexible ways of working. Offices in major cities globally.
- **Engineering Culture**: Strong emphasis on open-source, AI, and data infrastructure. Opportunities for interns and new grads to contribute to core platform. Hackathons, board game nights, and social events.
- **Growth**: Fast-growing company (10,000+ employees, 20,000+ customers) with ambitious scaling plans, offering career advancement in engineering, sales, product, and more.

## Sources
1. [Databricks About Us](https://www.databricks.com/company/about-us)
2. [Databricks Careers](https://www.databricks.com/company/careers)
3. [Databricks Homepage](https://www.databricks.com/)
4. [Databricks LinkedIn](https://www.linkedin.com/company/databricks)

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