--- title: 'Staff Software Engineer at Flip' canonical: 'https://feeny.ai/job/staff-software-engineer-flip-new-york-nebmvym81vmj' type: 'job' last_seen: '2026-09-09' --- # Staff Software Engineer at Flip - **Company:** Flip - **Location:** New York, NY - **Compensation:** $200k–$400k - **Posted:** 2026-02-25 - **Last confirmed live:** 2026-09-09 - **Apply:** https://job-boards.greenhouse.io/flip/jobs/5129881008 ## Job description TITLE: Staff Software Engineer ## REPORTING TO: CTO LOCATION: Marina del Rey, CA – OR – Williamsburg, NY (onsite M - F) Who Is Flip? Flip builds AI voice agents that handle millions of real customer conversations for some of the biggest brands, healthcare providers, and transportation companies in the world. When you call a company and the AI actually solves your problem — tracks the order, processes the return, refills the prescription — that’s us. We’re a low-ego team. We don’t need the limelight or the stardom — we care about solving really hard problems, fast. And here’s the part worth stopping on: outside the frontier labs, almost nobody is running AI in production at this scale. We are — millions and millions of live phone calls, handled by an engineering team a fraction of the size you’d expect. Very few teams our size serve this volume, and the reason is simple: we hold a very high bar for development. ## How we think From day one, we’ve operated on first principles, and the first principle is the customer. If you have strong conviction that something delivers real business value for your customer, it shouldn’t die in red tape or committee. You ship it — fast and often — because the customer is what actually matters. That’s why there’s a direct line from your keyboard to production here. We didn’t remove the committee to move fast for its own sake; we removed it because conviction plus customer obsession doesn’t need a permission slip. Agentic development has changed the way we work — we’re not shy about that. What it hasn’t changed is the necessity of experience, especially at the production level. You can ship faster than ever now; that doesn’t negate experience. Speed without judgment is how you break things millions of people depend on. That’s why this posting asks for senior and staff engineers: we’re hiring builders whose experience makes the new speed safe. Our view is simple: let builders build. We care a lot less about stack experience or corporate pedigree than most companies — and a lot more about whether you’ve looked past the noise and want to build product you’re genuinely proud of. Tools change monthly now. The instinct to build doesn’t. We keep the team lean on purpose — a high bar, real support, real resources — because that’s where builders truly express themselves. The most common thing we hear from engineers after joining Flip is some version of “I could never have done this at my last company”. Deep industry expertise matched with ruthless execution creates wonderful work. That’s the whole formula. ## What you’ll build We’re serving an orchestrated system of agents answering millions of contacts daily and now also expanding into other modalities like chat. Pulling that off requires elite engineering paired with incredible DevOps — voice is unforgiving: it’s real-time, there are no retries or page refreshes, and the customer is literally on the line. The work breaks into three lanes: - Vertical engineering — building the agents themselves: complex multi-step customer workflows and deep integrations into the contact center and the industries we serve — order systems, healthcare workflows, logistics. This is where “mostly works” isn’t shippable. - Platform engineering — the orchestration layer every agent runs on: routing, state, tool use, and the primitives that let vertical teams ship fast without reinventing the engine. - Inference & DevOps — we host our own models; low-latency serving at production scale is a core competency here, not a vendor line item. Plus the telephony, observability, and deployment infrastructure that keeps millions of live calls healthy. And the range here is real. Our engineers do everything from sitting face-to-face with customers to going deep on complex backend systems — you really get to pick where you fit. We don’t slot you into one of these on day one. There’s probably a place for you — we’ll find it together, and it’ll probably change as we grow. ## What we look for We intentionally wrote this as one role for senior and staff engineers, because we believe builders love to build — and how they build varies. Some want the flexibility of working alone and joining forces when it counts; some do their best work in a small pod. We don’t prescribe it. What we do hold as a core principle: we are always raising the bar on each other. As we grow, our best builders often end up with two or three engineers building behind them — if that’s a direction you want, it’s here. And if you’d rather stay a pure builder, that raises the bar too. - - Real production experience. You’ve built and owned systems where failure had consequences. We don’t count years — we look at what you’ve shipped and what you learned shipping it. - Judgment that survives contact with production. Agentic development is how we work — but what we’re actually hiring is your experience: knowing what to ship, what to slow down on, and what never to ship at all. - Low ego, high execution. You own outcomes, not tickets. You’d rather ship the thing than present the plan for the thing. - Customer obsession. You want to be close to the problem — sometimes literally in the room — and you measure yourself by what the customer got. More About Us - We're international, spanning the US, UK, and Canada. - We’ve raised +$30M to date including our recent $20M Series A - backed by Ridge, Next Coast, ScOp, Bullpen Capital, Data Point and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive and Simon Data. - Our tech stack includes Python, MongoDB, AWS, Twilio, Datadog, Snowflake, and Omni. - Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year. - In the office 5 days/week, we collaborate in real time on the desk. Final compensation may vary based on location, experience, and qualifications. This role is also eligible for equity, in accordance with company policy, and subject to board approval. Compensation Range: $200,000—$400,000 USD Our customers span the globe, and so do our offices. Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We want our company to be as diverse and inclusive as our customers. ## About Flip ## Company Overview - **One-liner**: Flip provides an AI-native employee experience platform that unites internal communications, HR self-service, AI workflows, and identity management for frontline and deskless workers. - **Entity Type**: Private (VC-backed; total disclosed funding of at least $58M) - **Headquarters**: Stuttgart & Berlin, Germany - **Founded**: 2018 - **Founders**: Benedikt Brand and Giacomo (Giaco) – last name not publicly disclosed ## Core Business - **Primary industry**: Frontline workforce technology / Human Resources (HR) SaaS - **Target customers**: B2B – enterprises with large deskless workforces (e.g., retail, logistics, manufacturing, hospitality) - **Mission**: “To change the world of work for frontline workers” – connecting every employee from first shift onward, regardless of email or device [getflip.com](https://www.getflip.com/). ## Products & Services - **Flip Employee App**: A single mobile app that combines internal news, chat, knowledge base, HR self-service (payslips, time-off, onboarding), and identity management – all without requiring a corporate email or laptop. - **Flip Flows**: No-code, AI-powered workflows that automate processes like incident reports, shift confirmations, and approvals, running 24/7. - **Flip Fusion**: A generative AI tool that lets managers describe an app in plain language and have it built instantly for deployment to the entire frontline workforce (with authentication and role-awareness built in). - **Frontline Identity**: Secure, biometrically-enabled single sign-on for deskless workers, supporting shared devices, badge taps, and easy integration with existing HR systems. ## Market Standing - **Valuation**: Not publicly disclosed. - **Key Metric**: Total funding – $30M Series A (2023) plus $28M Series A extension (2025) = at least $58M raised [getflip.com/about-us](https://www.getflip.com/about-us/). - **Notable Investors/Partners**: Announced strategic investors as part of Series A extension; partners include brands like Bosch, EDEKA, and MAHLE. - **Growth Signals**: 1M+ users, over 1,000 customer brands; 95% app usage rate among clients; 164 total employees as of latest data (Built In profile) with continuous hiring in engineering, solutions, and HR; acquisition of The Bot Platform (2024) to enhance workflow capabilities. ## Competitive Advantages - **AI-native from day one**: Flip Fusion enables custom app creation in minutes without developers – a strong differentiator for large, non-technical frontline teams. - **Deskless-first design**: Built for shared devices, biometric login, and no corporate email – directly addressing the reality of 2.7 billion frontline workers globally. - **All-in-one platform**: Combines communications, HR self-service, identity management, and workflow automation – replacing multiple point solutions. - **High adoption**: 95% usage rate indicates strong user engagement and stickiness. ## Strategic Focus - **AI-first expansion**: Recent $28M funding is explicitly earmarked to “deliver AI to the frontline” – deepening Fusion’s capabilities and automating more processes. - **Product-led growth**: No-code tools and self-service features reduce the need for lengthy implementations, accelerating customer acquisition. - **Market penetration**: Targeting enterprise retail, logistics, and manufacturing segments in Europe and beyond, with a remote-friendly hiring model that allows scaling across time zones. - **Acquisition integration**: Fully absorbed The Bot Platform, adding workflow expertise to the existing Flip Flows offering. ## Why Work Here - **Culture**: “Flipsters are passionate about what they do” – the company emphasizes trust, transparency, and autonomy. Flat hierarchies and founder accessibility (candidates meet co-founders during hiring) foster a close-knit, mission-driven environment. - **Remote/Hybrid**: Fully remote-friendly within Europe; teams in Stuttgart, Berlin, and remote locations. Employees choose where they work each day, with modern “New Work” offices in Stuttgart and Berlin that include quiet zones, brainstorming corners, and bookable spaces. Occasional in-person events at headquarters. - **Perks**: 30 days holiday, trust-based hours (no core working times), company pension subsidy, JobRad bicycle leasing, high-end equipment (Windows or MacBook, monitor, headset, webcam, docking station), corporate benefits portal with discounts, and workation options (subject to legal approval). - **Engineering Culture**: Developers work in product teams (Backend, Frontend/Web, Mobile, Site Reliability). Interview includes small prep tasks and pair programming on-site. They value self-organisation and transparency. - **Diversity**: Hiring across all departments; multiple languages encouraged; the platform itself serves a global, multilingual workforce. ## Sources 1. [getflip.com – Product overview](https://www.getflip.com/) 2. [getflip.com/about-us – Milestones, funding, team](https://www.getflip.com/about-us/) 3. [getflip.com/careers – Perks, culture, open positions](https://www.getflip.com/careers/) 4. [getflip.com/careers/jobs – Job listings with FAQ on remote, equipment, holiday](https://www.getflip.com/careers/jobs/) 5. [builtin.com/company/flip-0 – Company stats, headcount, year founded](https://builtin.com/company/flip-0) ## Other roles at Flip - [Event Marketing Manager](https://feeny.ai/job/event-marketing-manager-flip-new-york-et8j53twct4d) — New York, NY - [Implementation Manager, Healthcare](https://feeny.ai/job/implementation-manager-healthcare-flip-brooklyn-v59m7n2n4daz) — Brooklyn, NY - [Implementation Manager, Healthcare](https://feeny.ai/job/implementation-manager-healthcare-flip-marina-del-rey-a4psn3x0fzzn) — Marina Del Rey, CA - [Content & Social Manager](https://feeny.ai/job/content-social-manager-flip-new-york-2vbhqv52zaat) — New York, NY - [Head of Security & AI Governance](https://feeny.ai/job/head-of-security-ai-governance-flip-los-angeles-7sk822cn4gsg) — Los Angeles, CA - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-flip-los-angeles-h0vy9yzs8054) — Los Angeles, CA - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-flip-new-york-wnf3hvjrwwp3) — New York, NY - [Staff Software Engineer](https://feeny.ai/job/staff-software-engineer-flip-los-angeles-yy7pcd6nrhkp) — Los Angeles, CA - [Product Manager](https://feeny.ai/job/product-manager-flip-los-angeles-tn52mg9gxxgf) — Los Angeles, CA - [Product Manager](https://feeny.ai/job/product-manager-flip-new-york-9ds9f7mf1pkb) — New York, NY