---
title: 'Staff Software Engineer at RapidAI'
canonical: 'https://feeny.ai/job/staff-software-engineer-rapidai-bengaluru-v2f8mhc2mb25'
type: 'job'
last_seen: '2026-09-07'
---

# Staff Software Engineer at RapidAI

- **Company:** RapidAI
- **Location:** Bengaluru, India
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-01-16
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/rapidai/79fd591e-ecb0-4377-b4b1-5046a93b9bb2

## Job description

RapidAI is the trusted leader in deep clinical AI, helping hospitals deliver faster, more informed care through intelligent imaging and integrated workflows. The Rapid Enterprise™ Platform supports disease states across the care spectrum, but it’s our clinical depth that drives the most meaningful impact — improving decision-making, patient outcomes, and health-system performance. Used by more than 2,500 hospitals in over 100 countries and backed by 700+ clinical studies, including research that helped expand national stroke-treatment guidelines, RapidAI is the most clinically validated AI platform in healthcare.

What you will do:

- Advanced Technical Solutions & Analysis:
- Serve as a subject matter expert on RapidAI products, collaborating closely with engineering and product teams to understand technical architecture.
- Apply your development background to diagnose, troubleshoot, and resolve complex technical issues escalated by the Support & Services team, often involving code analysis and log interpretation.
- Provide advanced technical support for critical customer issues, effectively communicating technical concepts related to AWS, Kubernetes, VMware, IP networking, and Firewalls.
- Develop and implement scripts (Python, Bash) for automation, data analysis, and proactive issue identification.
- Support & Services Team Liaison:
- Act as the primary technical liaison with the Support & Services team, facilitating clear communication between them, engineering, and customer stakeholders for complex technical escalations.
- Provide technical guidance and training to the Support & Services team, empowering them to resolve a broader range of issues.
- Participate in technical discussions and reviews for escalated customer issues, guiding the Support & Services team through complex resolutions.
- Documentation & Improvement:
- Generate and maintain comprehensive technical documentation for internal use, including troubleshooting guides and deep-dives from complex issue resolution.
- Utilize Salesforce (SFDC) to track escalated technical cases and contribute to internal knowledge bases.
- Contribute to the continuous improvement of technical support processes and product capabilities by providing feedback to engineering.

What you will bring:

- Education: Bachelor’s degree in Computer Science, IT, Engineering, or a related technical field, or equivalent experience/certifications.
- -7+ years of overall technical experience, with significant time in customer-facing technical support and resolving complex issues.
- -3-5 years of direct development experience or deep technical troubleshooting requiring code-level understanding.
- Proven experience with AWS, Kubernetes, and VMware.
- Hands-on experience with Python and Bash scripting for advanced troubleshooting and automation.
- Experience collaborating with cross-functional engineering and product teams.
- Solid understanding of networking concepts, IP addressing, and firewall configurations.
- Technical Skills: Strong working knowledge of AWS, Kubernetes, VMware, Python, Bash, and Salesforce (SFDC). Deep understanding of networking principles. Familiarity with CI/CD, version control (Git), and software development methodologies is a plus.
- Communication & Problem-Solving: Excellent verbal and written communication skills to convey complex technical concepts to diverse audiences. Exceptional analytical problem-solving skills for intricate technical issues. Proven ability to work collaboratively with engineering and Support & Services teams.
- Other: Ability to thrive in a fast-paced environment. Strong organizational skills, attention to detail, and ability to work independently and as part of a team.

RapidAI is committed to creating an inclusive and diverse workplace. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any type in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

## About RapidAI

## Company Overview
- **One-liner**: RapidAI delivers a deep clinical AI platform for medical imaging and care coordination, helping hospitals make faster, more informed decisions across stroke, cardiovascular, and trauma care.
- **Entity Type**: Private (Series C, $75M raised in 2023)
- **Headquarters**: San Mateo, California, United States
- **Founded**: 2012
- **Founders**: Not publicly disclosed on the company website or LinkedIn (the company was founded by a team including Dr. Greg Zaharchuk and others, but no single named founder is prominently listed on the official site)

## Core Business
- **Primary industry**: Healthcare AI / Medical Imaging / Clinical Decision Support
- **Target customers**: B2B – hospitals, health systems, radiology departments, stroke centers, and vascular service lines across 100+ countries
- **Mission or purpose**: "We innovate with purpose—delivering AI-powered medical imaging and care coordination solutions that transform decision-making and improve patient outcomes." (source: [rapidai.com](https://www.rapidai.com/about-us))

## Products & Services
- **Rapid Enterprise™ Platform**: An enterprise-grade AI platform that enables cross-disciplinary deployment of deep clinical AI for triage, quantification, and visualization across multiple disease states.
- **Rapid mobile app**: Real-time collaboration and alerts for urgent cases, keeping clinicians connected from ER to OR.
- **Navigator Pro™**: Imaging prioritization and AI decision support for radiology workflows.
- **Rapid Insights**: Custom performance analytics platform for hospital service line monitoring.
- **Lumina 3D™ by RapidAI**: Launched in 2025, a 3D imaging solution for enhanced visualization.
- **Third-party integration**: Interoperability framework connecting the healthcare ecosystem.

## Market Standing
- **Valuation / Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual Revenue $15M (latest available, per LinkedIn) / Total Funding $100.45M (Series C of $75M in July 2023 plus earlier rounds)
- **Notable Investors / Partners**: The Series C had one investor; earlier rounds included a convertible note and Series B ($25M, Sept 2020). Large health systems and 2,500+ hospitals are customers. Clinical partnerships evidenced by 700+ clinical studies.
- **Growth Signals**: Expanded from stroke to cardiovascular, endovascular, aneurysm & trauma in 2022; launched Edge Cloud platform and non-contrast CT imaging in 2023; launched Enterprise Platform and Navigator Pro in 2024; Lumina 3D in 2025. Headcount 203 employees distributed across 15 countries; notable talent from GE HealthCare, Medtronic, Stryker.

## Competitive Advantages
- **Clinical validation**: 700+ clinical studies, including landmark trials (DAWN, DEFUSE 3) that expanded stroke treatment guidelines from 6 to 24 hours. 30 FDA-cleared modules.
- **Scale**: Used by 2,500+ hospitals in 100+ countries; most clinically validated AI platform in healthcare.
- **Deep clinical AI**: Goes beyond anomaly detection to include quantification, visualization, and triage across multiple disease states (stroke, aneurysm, trauma, cardiovascular).
- **Enterprise integration**: The Rapid Enterprise Platform allows hospitals to deploy AI across service lines with a unified interoperability framework.

## Strategic Focus
- **Current priorities**: Expanding the platform beyond stroke into cardiovascular, vascular, and trauma; building out the Edge Cloud infrastructure for faster local processing; deepening analytics with Rapid Insights; and integrating with third-party systems to become the central AI hub for hospital radiology and service lines.
- **Global expansion**: Already present in 100+ countries, with offices in the US, India, Canada, Brazil, UK, and more.

## Why Work Here
- **Culture**: Rooted in clinical validation and innovation; "We do AI beyond the algorithm" – a mission-driven environment focused on life-saving impact.
- **Work flexibility**: Remote and hybrid options available (per careers page).
- **Compensation & benefits**: "Attractive market rate salaries and incentive pay"; 100% employee & 75% dependent coverage for medical, dental, vision; 401k, life insurance, short/long-term disability, FSA & HSA; discretionary paid time off.
- **Growth opportunities**: 203 employees with a technical-heavy team (26% technical roles); active job postings for senior roles like Lead Software Engineer (Bangalore) and Strategic Accounts Regional VP.
- **Notable**: Highly collaborative environment with cross-functional teams; strong ties to top medtech companies (GE HealthCare, Medtronic, Stryker) providing a network of expertise.

## Sources
1. [rapidai.com](https://www.rapidai.com/) – Product overview, platform, and impact metrics
2. [rapidai.com](https://www.rapidai.com/about-us) – Company history, milestones, and mission
3. [rapidai.com](https://www.rapidai.com/careers) – Benefits, culture, and work flexibility
4. [jobs.lever.co](https://jobs.lever.co/rapidai) – Open positions and locations
5. [linkedin.com](https://www.linkedin.com/company/rapid-ai) – Financials, headcount, funding, and employee breakdown

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