---
title: 'Staff Software Engineer - SRE at Alarm.com'
canonical: 'https://feeny.ai/job/staff-software-engineer-sre-alarm-com-krakow-lesser-poland-voivodeship-a5024jb2ayc9'
type: 'job'
last_seen: '2026-10-18'
---

# Staff Software Engineer - SRE at Alarm.com

- **Company:** Alarm.com
- **Location:** Kraków Lesser Poland Voivodeship, Poland
- **Posted:** 2026-07-23
- **Last confirmed live:** 2026-10-18
- **Apply:** https://job-boards.greenhouse.io/alarmcom/jobs/8638329002

## Job description

EBS Sp. z o.o. is a dynamically growing Polish technology company with over 35 years of experience, specializing in the development of smart security solutions. We are part of the American corporation Alarm.com (Nasdaq: ALRM), a leading global provider of intelligent security solutions.

Alarm.com values working together and collaborating in person. We are building a new team in Krakow. Our employees work fully from the office with the possibility to work remotely occasionally.

Alarm.com is seeking a versatile Staff Software Engineer (SRE) to join our Video team. Our platform powers live streaming, recorded video, and real-time object detection and identification notifications for millions of IoT cameras worldwide. In this role, you will help keep the platform reliable at scale, advance observability, reduce incident response time, and build for long-term growth.

You will join a collaborative team that cares deeply about reliability, customer experience, and engineering quality. This is a hands-on role for someone who enjoys solving complex distributed systems problems, improving how teams detect and respond to issues, and building operational patterns that scale. You will work across software, infrastructure, and data flows, partnering with product and engineering teams to turn reliability goals into practical outcomes.

## DAY-TO-DAY RESPONSIBILITIES

- Own reliability for core production systems, including deployments, on-call operations, and incident response.
- Drive capacity planning across cloud and physical infrastructure.
- Define and improve reliability goals and operational outcomes (for example availability and MTTR).
- Lead observability improvements across metrics, logs, traces, alert quality, and runbook maturity.
- Build automation and tooling that improve reliability and engineering velocity.
- Partner with engineering, product, and business stakeholders to align reliability priorities with roadmap goals.
- Shape database and data-processing reliability, including performance and operational safety.
- Apply sound engineering judgment to balance delivery speed with long-term resilience.
- Other duties as assigned

## WHAT YOU NEED

- Bachelor’s degree in Computer Science, Computer Engineering, a related field, or equivalent practical experience.
- 10+ years of professional software engineering experience, including production operations and on-call ownership.
- Proven track record of improving measurable reliability outcomes in distributed systems.
- Deep expertise in observability and production support practices.
- Strong networking fundamentals for distributed systems, including TCP/IP, DNS, TLS, HTTP, and L4/L7 behavior.
- Strong experience with distributed systems technologies such as Kubernetes, Kafka, and Redis.
- Experience with cloud infrastructure and operations at scale; Azure experience is a plus.
- Strong software engineering fundamentals in object-oriented design and software development lifecycle practices; C# and .NET experience is a plus.
- Strong analytical, communication, and decision-making skills under production pressure.
- Experience leading high-severity incident response and driving durable post-incident improvements is a plus.
- Strong database and data-processing experience, including performance tuning, schema evolution, and rollback-safe deployment practices, is a plus.
- Deep experience with advanced traffic management and troubleshooting in production (for example Envoy, ingress controllers, service mesh, global load balancing, and cross-region routing) is a plus.
- Experience with video streaming systems, WebRTC, IoT device ecosystems, OpenVPN, and MQTT is a plus.

WHAT'S IN IT FOR YOU?

- Collaborate with outstanding people: We have a strong focus on teamwork, and we work to create a collaborative and welcoming environment that enables our teams to excel.
- Make an immediate impact: You can expect to be given real responsibility for bringing new technologies to the marketplace. You will be empowered to perform as soon as you join the team!
- Be Empowered: We don't want to micro-manage you. We want you to own stuff and bring your experience to make those products the best in class.
- Long-term employment based on a permanent employment contract (CoE).
- Attractive benefits package: including medical care, life insurance, sports package, annual budget for professional development ($2,000).

## COMPANY INFO

[Alarm.com](http://www.alarm.com) is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we're innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more. We're seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them.

EBS Sp. z o.o. is a dynamically growing Polish technology company, combining decades of innovation with deep expertise in smart security solutions. We are part of the American corporation [Alarm.com](http://www.alarm.com), a leading global provider of intelligent security solutions for homes and businesses.

For more information, please visit [www.alarm.com](http://www.alarm.com) or [ebssmart.com](http://www.ebssmart.com)

[Alarm.com](http://www.alarm.com) is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to, or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations, such as managing our recruitment system and ensuring compliance with labor laws and regulations, even after we have made our employment decision. We will retain this data for a maximum of 3 years after the end of the recruitment process. The data administrator is EBS Sp. z o.o.

## About Alarm.com

## Company Overview
- **One-liner**: Alarm.com is the leading cloud-based platform for intelligently connected properties, providing IoT solutions for security, video analytics, energy management, and automation to residential and commercial markets.
- **Entity Type**: Public (NASDAQ: ALRM)
- **Headquarters**: Tysons, Virginia, USA
- **Founded**: 2000 (spun out of MicroStrategy)
- **Founders**: Not publicly disclosed as a single founder; the company was spun out of MicroStrategy (now Strategy Inc.)

## Core Business
- **Primary industry/industries**: IoT, Smart Home & Business Security, Video Analytics, Energy Management, Access Control
- **Target customers**: B2B (service provider partners who resell to residential, multi-family, small business, enterprise commercial, and energy utility markets)
- **Mission or purpose statement**: To make properties safer, smarter, and more efficient through an intelligent, cloud-based platform.

## Products & Services
- **Alarm.com Platform (SaaS)**: The core cloud-based platform enabling remote control, home automation, alarm monitoring, and intelligent analytics. Processes over 365 billion data points from 170+ million connected devices annually.
- **Interactive Security**: Cloud-based security monitoring with mobile app control.
- **Video Monitoring & Analytics**: Smart cameras, video recorders, and AI-powered video analytics (including active shooter detection).
- **Energy Management**: Smart thermostats, grid management solutions for electric utilities, and energy efficiency tools.
- **Access Control**: Cloud-managed door locks and entry systems for commercial and multi-family properties.
- **Water Management**: Leak detection and water shut-off solutions.
- **Personal Safety & Emergency Response**: Data-rich emergency response solutions and personal safety devices.
- **Vehicle & Fleet Management**: Connected vehicle solutions.
- **Hardware**: Connected devices sold to service providers, including video cameras, video recorders, gunshot detection sensors, gateway modules, and smart thermostats.

## Market Standing
- **Valuation/Market Cap**: $3.3 billion (as of mid-2026) [linkedin.com](https://www.linkedin.com/company/alarm-com)
- **Annual Revenue**: $1.0112 billion (FY 2025) [sec.gov](https://www.sec.gov/Archives/edgar/data/1459200/000110465926047877/tm266507d2_ars.pdf)
- **Key Metric**: SaaS and license revenue of $689.4 million in 2025 (10.1% CAGR from 2023-2025) [sec.gov](https://www.sec.gov/Archives/edgar/data/1459200/000110465926047877/tm266507d2_ars.pdf)
- **Notable Investors/Partners**: TCV (Technology Crossover Ventures) led Series B; ABS Capital Partners led Series A; service provider partners include thousands of independent security dealers globally.
- **Growth Signals**: Trusted by over 6 million people; operates in 30 countries; net income grew to $132.6 million in 2025; acquired CHeKT in February 2025; headcount of 2,058 full-time employees as of Dec 2025 [sec.gov](https://www.sec.gov/Archives/edgar/data/1459200/000110465926047877/tm266507d2_ars.pdf); active job postings: 78+ [job-boards.greenhouse.io](https://job-boards.greenhouse.io/alarmcom)

## Competitive Advantages
- **Scale & Data Moat**: Processes 365+ billion data points from 170+ million connected devices, creating a massive, defensible data advantage.
- **Service Provider Network**: A global network of thousands of trusted, independent service provider partners who sell, install, and support the platform—creating high switching costs and a strong distribution channel.
- **Long Customer Relationships**: Service contracts typically span 3-5 years with residential and commercial property owners, providing recurring, predictable revenue.
- **Multi-Industry Reach**: Addresses residential, multi-family, small business, enterprise commercial, and energy utility markets from a single platform.
- **Proven Financial Model**: Consistent SaaS revenue growth (10.1% CAGR), strong net income, and positive adjusted EBITDA ($206M in 2025).

## Strategic Focus
- **Platform Expansion**: Continuing to add new solution categories (active shooter detection, water management, grid management) to deepen the value for existing subscribers.
- **International Growth**: Expanding operations across 30+ countries, with recent acquisitions and office openings in Europe, Asia, and Latin America.
- **AI & Analytics**: Investing heavily in video analytics, AI-driven insights, and data-rich emergency response to differentiate offerings.
- **Enterprise & Commercial**: Growing the enterprise commercial and multi-family segments beyond the core residential base.

## Why Work Here
- **Culture**: Collaborative, informal work environment focused on innovation at the intersection of cloud computing, IoT, mobile access, and big data [alarm.com](https://alarm.com/careers/).
- **Work Policy**: In-office model; employees work from physical offices. Multiple locations across the US (Tysons, VA; San Diego, CA; Boston, MA; Austin, TX; Centennial, CO; Bloomington, MN; Liberty Lake, WA) and globally (Poland, Canada, Taiwan, Colombia, Spain, Netherlands, Latvia, Brazil, Australia) [builtin.com](https://builtin.com/company/alarmcom).
- **Compensation & Benefits**: 100% paid medical insurance for employees; 401(k) with employer match; paid time off starting at 4 weeks; employee stock purchase plan; performance bonuses; tuition assistance; internal training academy [alarm.com](https://alarm.com/careers/).
- **Wellness & Perks**: $200/month for employees who waive health insurance; health savings account; gym discounts; sponsored fitness classes; lifestyle spending account ($300/year for wellness); free meditation app; virtual healthcare; family care benefits (back-up care, dependent care search) [sec.gov](https://www.sec.gov/Archives/edgar/data/1459200/000110465926047877/tm266507d2_ars.pdf).
- **Engineering Culture**: Heavy emphasis on R&D (1,150 of 2,058 employees in R&D); opportunities to work on mission-critical IoT systems used by millions daily; internal development tracks and career growth programs [sec.gov](https://www.sec.gov/Archives/edgar/data/1459200/000110465926047877/tm266507d2_ars.pdf).
- **Diversity & Inclusion**: Employee community groups including "Belonging" and "Women in Tech"; commitment to equal opportunity and inclusive hiring [sec.gov](https://www.sec.gov/Archives/edgar/data/1459200/000110465926047877/tm266507d2_ars.pdf).
- **Employer Rating**: 3.6/5.0 on LinkedIn (526 reviews), with work-life balance rated 3.8 and culture rated 3.6 [linkedin.com](https://www.linkedin.com/company/alarm-com).

## Sources
1. [Alarm.com Careers Page](https://alarm.com/careers/)
2. [LinkedIn Company Profile](https://www.linkedin.com/company/alarm-com)
3. [Built In Company Profile](https://builtin.com/company/alarmcom)
4. [Alarm.com 2025 Annual Report (SEC)](https://www.sec.gov/Archives/edgar/data/1459200/000110465926047877/tm266507d2_ars.pdf)
5. [Alarm.com Jobs on Greenhouse](http://job-boards.greenhouse.io/alarmcom)

## Other roles at Alarm.com

- [HR Generalist (fixed-term)](https://feeny.ai/job/hr-generalist-fixed-term-alarm-com-warszawa-masovian-voivodeship-r9bnpn16cmd7) — Warszawa Masovian Voivodeship, Poland
- [Junior Software Engineer](https://feeny.ai/job/junior-software-engineer-alarm-com-krakow-lesser-poland-voivodeship-qwz720m74437) — Kraków Lesser Poland Voivodeship, Poland
- [Software Engineering Manager](https://feeny.ai/job/software-engineering-manager-alarm-com-redwood-city-k9xndc867tch) — Redwood City, CA
- [Sr Digital Marketer](https://feeny.ai/job/sr-digital-marketer-alarm-com-tysons-f5kma25vjpft) — Tysons, VA
- [Senior Partner Growth Manager](https://feeny.ai/job/senior-partner-growth-manager-alarm-com-florida-w37ep8041wq4) — Florida, United States
- [Quality Engineer](https://feeny.ai/job/quality-engineer-alarm-com-tysons-p6ac77jj9jhf) — Tysons, VA
- [Quality Engineer I](https://feeny.ai/job/quality-engineer-i-alarm-com-tysons-dft7p8ahadsm) — Tysons, VA
- [Technical Support Representative](https://feeny.ai/job/technical-support-representative-alarm-com-liberty-lake-n2dm3dhjzjy7) — Liberty Lake, WA
- [Software Engineer II](https://feeny.ai/job/software-engineer-ii-alarm-com-krakow-lesser-poland-voivodeship-c8bffht230r2) — Kraków Lesser Poland Voivodeship, Poland
- [Lead Compensation Analyst](https://feeny.ai/job/lead-compensation-analyst-alarm-com-tysons-094gpb7te7nr) — Tysons, VA