--- title: 'Staff Software Engineer at Titan' canonical: 'https://feeny.ai/job/staff-software-engineer-titan-new-york-mtn2hk7dx9vb' type: 'job' last_seen: '2026-09-06' --- # Staff Software Engineer at Titan - **Company:** Titan - **Location:** New York, NY / San Francisco, CA - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-02-16 - **Last confirmed live:** 2026-09-06 - **Apply:** https://jobs.ashbyhq.com/titan-msp/34f32af6-dacd-483c-9cd3-d0209f7d2908/application **Skills:** Python, Node.js, Go, AWS, GCP, Azure, Web Services, AI/ML-driven systems, Real-time data processing, LLMs, AI-powered automation, Observability tools > Titan is seeking a Staff Software Engineer to design and build scalable backend systems and APIs for its AI-powered IT service platform. The role involves integrating AI models into customer-facing applications, driving technical architecture decisions, and collaborating with cross-functional teams to deliver high-i... ## Job description ## STAFF SOFTWARE ENGINEER About Titan: Titan is an AI holding company transforming IT services with its Augmented AI platform. We acquire and partner with the best Managed Service Providers (MSPs) and embed AI at the core of their operations, empowering technicians to work faster, smarter, and more strategically. Our augmented AI platform enables MSPs to scale like technology companies while delivering faster resolutions, better uptime, and more proactive, personalized support for their customers. In under a year, we’ve raised over $70M from General Catalyst, acquired market-leading MSPs like RFA, and deployed agents seeing real-world impact to productivity. Our team bring together AI product expertise from Scale AI, Google, MIT, and Stanford with private equity experience from H.I.G. Capital and seasoned MSP executives who have led some of the industry’s top providers. Joining Titan means helping to redefine how work is done in IT Services and building a $100B company. About The Role: As a Staff Software Engineer at Titan, you’ll play a pivotal role in shaping the future of AI-powered IT service delivery. You’ll work across the stack to build intuitive, high-impact products that blend human expertise with autonomous AI agents, transforming how managed service providers (MSPs) operate. This is an opportunity to join an early-stage team, have meaningful product ownership, and help define the engineering culture as we scale. What You Will Do: - Design, build, and maintain scalable backend systems that power AI-driven automation. - Develop APIs and services that integrate AI models into customer-facing applications. - Collaborate with AI and frontend engineers to integrate our AI-powered platform into customer-facing tools. - Drive technical decisions around system architecture, scalability, and best practices as we scale. - Ship fast and iterate, balancing speed with quality in a fast-paced, startup environment. Who You Are: - 4+ years of software engineering experience, with expertise in building and scaling web services. - Strong proficiency in Python, Node.js, or Go, with experience in cloud-based architectures (AWS, GCP, or Azure). - Familiarity with AI/ML-driven systems or real-time data processing is a plus. - User-focused builder - you care deeply about the customer experience and sweat the details. - Startup mindset - comfortable with ambiguity, eager to take ownership, and ship quickly. - Bonus: Experience integrating LLMs, AI-powered automation, or observability tools is a plus, but not required. ## About Titan ## Company Overview - **One-liner**: Titan is an AI holding company that acquires IT service firms and supercharges them with a vertically integrated augmented AI platform to redefine IT service delivery. - **Entity Type**: Private (Series A) - **Headquarters**: New York, New York, United States - **Founded**: 2024 - **Founders**: Saurin Patel (CEO) and David Heffernan (CTO) – [CRN](https://www.crn.com/news/channel-news/2025/titan-scores-74m-funding-to-build-ai-platform-and-acquire-msps-to-use-it) ## Core Business - **Primary industry**: IT services – Managed Service Providers (MSPs) augmented by AI - **Target customers**: B2B – primarily mid-to-large enterprises in financial services, private equity, hedge funds, wealth management (via acquired MSP RFA) - **Mission or purpose statement**: To transform IT service quality by combining AI augmentation with human expertise, enabling MSPs to scale with the efficiency of a tech company rather than a traditional services business – [CRN](https://www.crn.com/news/channel-news/2025/titan-scores-74m-funding-to-build-ai-platform-and-acquire-msps-to-use-it) ## Products & Services - **Augmented AI Platform**: An AI-native platform that automates service desk tasks (ticket triage, license assignments, permissions, escalation), provides predictive failure analysis, and empowers technicians with AI agents to handle complex issues faster. Built to work across multiple MSP stacks and integrate with various systems. - **Acquisition & Growth Platform**: Strategic capital and operational support for acquired MSPs—including AI deployment, new prospect sourcing, funnel optimization, pricing tuning, and retention improvement. - **AI-Native Service Desk**: A managed service offering delivered through Titan’s own service desk engineers, powered by the platform, serving clients of acquired MSPs. ## Market Standing - **Valuation / Market Cap**: Not publicly available (private company) - **Key Metric**: Total Funding – $74M (Series A, September 2025) - **Notable Investors / Partners**: Lead investor **General Catalyst**; Strategic advisors **Jason Magee** (former CEO of ConnectWise, now CEO of Cynet) and **Bob Guilbert** (former COO of Eze Castle Integration) – [CRN](https://www.crn.com/news/channel-news/2025/titan-scores-74m-funding-to-build-ai-platform-and-acquire-msps-to-use-it) - **Growth Signals**: Headcount grew **+312.5% YoY** (to 17 employees, per LinkedIn); launched public with $74M funding and first acquisition of **RFA** (a 35-year-old MSP serving 400+ financial services clients, processing ~100,000 IT tickets per year) – [CRN](https://www.crn.com/news/channel-news/2025/titan-scores-74m-funding-to-build-ai-platform-and-acquire-msps-to-use-it), [LinkedIn](https://www.linkedin.com/company/titanmsp) ## Competitive Advantages - **Vertically integrated “full-stack” AI + services**: Unlike traditional platform MSPs that are PE roll-ups, Titan builds the AI platform first, then acquires MSPs to deploy it, owning the entire customer experience. - **Top-tier AI engineering DNA**: Co-founders include ex-Scale AI and ex-Two Sigma talent, building custom AI agents optimized for IT operations. - **Flexible AI architecture**: The large-language-model-based agent platform adapts to existing MSP toolchains without requiring full stack standardization. - **MSP industry expertise via advisors**: Veteran leaders from ConnectWise and Eze Castle Integration provide deep channel knowledge. ## Strategic Focus - Continue acquiring complementary MSPs (especially those with vertical specialization or scale) to grow a single, AI-powered services organization. - Expand the AI platform’s capabilities beyond service desk into proactive monitoring, security operations, and automated remediation. - Maintain a “high-touch” engineering culture that combines research-grade AI with real-world IT operations. ## Why Work Here - **Culture & engineering philosophy**: “Build on the frontier of AI augmented services” – Titan operates like a startup in engineering caliber, focusing on solving hard problems in IT automation (LLM agents, predictive analytics). Small team with direct impact. - **Work environment**: In-office workspace headquartered at 44 W 18th St, New York, NY. Emphasis on collaborative, on-site work. - **Talent pool**: Employees come from top tech firms (Scale AI, Two Sigma, Hightouch, Beyond Identity) and consulting backgrounds (Deloitte). - **Growth opportunity**: Rapidly scaling (+312% YoY headcount); roles include Forward Deployed Engineer, Software Engineer, Agent Product Manager, and Head of Marketing/Growth. - **Notable perks**: Not detailed publicly, but the company offers equity in a well-funded ($74M) AI startup from a top-tier VC. ## Sources 1. [CRN – Titan Scores $74M Funding](https://www.crn.com/news/channel-news/2025/titan-scores-74m-funding-to-build-ai-platform-and-acquire-msps-to-use-it) 2. [LinkedIn – Titan Company Profile](https://www.linkedin.com/company/titanmsp) 3. [Titan Official Website](https://titanmsp.ai/) 4. [Titan Careers Page (Built In)](https://builtin.com/company/titan-titanmspai) 5. [Titan Careers (Ashby)](https://jobs.ashbyhq.com/titan-msp) ## Other roles at Titan - [Senior Network Engineer](https://feeny.ai/job/senior-network-engineer-titan-philippines-frqvbm3e0far) — Philippines - [Solutions Architect](https://feeny.ai/job/solutions-architect-titan-new-york-f744az1p3gjw) — New York, NY / San Francisco, CA - [Agent Product Manger](https://feeny.ai/job/agent-product-manger-titan-new-york-vzmy8qmte3ek) — New York, NY / San Francisco, CA - [Foward Deployed Engineer - Enterprise](https://feeny.ai/job/foward-deployed-engineer-enterprise-titan-san-francisco-hry5nakkse4m) — San Francisco, CA - [Staff Product Engineer](https://feeny.ai/job/staff-product-engineer-titan-new-york-qkw1hwqz5e6r) — New York, NY / San Francisco, CA - [Senior Product Engineer](https://feeny.ai/job/senior-product-engineer-titan-new-york-ejvdfwgv4qe8) — New York, NY / San Francisco, CA - [Senior Platform Engineer](https://feeny.ai/job/senior-platform-engineer-titan-new-york-ea5v1v3bdvcy) — New York, NY / San Francisco, CA - [Head of Growth](https://feeny.ai/job/head-of-growth-titan-new-york-0rbkqcrrfapc) — New York, NY / San Francisco, CA - [Sourcing Analyst](https://feeny.ai/job/sourcing-analyst-titan-new-york-cwxc2gqrnfe1) — New York, NY / San Francisco, CA - [Vice President - M&A](https://feeny.ai/job/vice-president-m-a-titan-new-york-y6nq1zfc1zws) — New York, NY / San Francisco, CA