---
title: 'Staff Solutions Architect, Business Systems at Tonal'
canonical: 'https://feeny.ai/job/staff-solutions-architect-business-systems-tonal-san-francisco-2yjf72azzfvk'
type: 'job'
last_seen: '2026-10-16'
---

# Staff Solutions Architect, Business Systems at Tonal

- **Company:** Tonal
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-06
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.ashbyhq.com/tonal/9abd9eaf-732f-4046-97ec-0c878c888e98

## Job description

## Overview

The Staff Solutions Architect owns end-to-end solutioning for initiatives across Tonal's Business Systems ecosystem - NetSuite, Salesforce, our iPaaS/integration layer, and the connected applications that run our commerce, finance, fulfillment, and service processes.

You are accountable for the full development lifecycle of the initiatives you lead, from understanding the business problem, designing the future process and the system solution, leading the technical design, defining and executing the test approach, and seeing the change through to delivery and adoption.

Tonal's business model spans connected hardware and recurring membership revenue delivered across multiple go-to-market channels. Accordingly, the solutions you design will touch the full commercial and operational value chain - lead-to-quote, order management, fulfillment and forward logistics, customer support, and reverse logistics - as well as the financial processes those flows ultimately feed. Breadth of perspective across that ecosystem is as important to success in this role as depth of expertise in any individual module.

## What You Will Do

1. Requirements & Process Design

- Partner with stakeholders across Sales, Care, Operations, and Finance to define systems strategy, gather and document business requirements, converting ambiguous requests into clear initiatives statements and scoped solutions.
- Analyze current-state processes and pain points; design future-state processes that improve outcomes rather than automating existing inefficiencies.
- Facilitate design workshops and drive alignment across functions with competing priorities.

1. Solution & Technical Design

- Own system solution design across NetSuite, Salesforce, and integrated applications, making explicit build/configure/buy and native/custom trade-offs.
- Assist our technical leads in authoring and review of technical design documents, data models, and integration patterns; help set direction for developers and external implementation partners.
- Work with technical leads to design integrations with the team's iPaaS platform and custom solutions, defining data schemas, error handling, reprocessing, and reconciliation approaches.
- Contribute to enterprise architecture decisions and influence the Business Systems roadmap.

1. Testing & Delivery

- Develop test strategy and test cases (functional, integration, regression, UAT) tied back to documented requirements.
- Execute and coordinate testing, including stakeholder UAT, and drive defects to resolution.
- Own the solution through cutover, hypercare, and handoff to support - delivery means adopted and working, not deployed.
- Troubleshoot process, application, and functional issues and manage them to root cause.

1. Practices & Enablement

- Establish and uphold solution design standards, documentation expectations, and SDLC discipline within the team.
- Apply sound system governance practice - change management, environment and release management, access controls, segregation of duties, and audit trails.
- Develop and deliver end-user training and enablement for the systems and processes you deliver.
- Mentor analysts, developers, and administrators on solution design, process knowledge, and technical craft.

## Who You Are

- 8+ years designing and deploying NetSuite solutions in enterprise environments, including hands-on configuration and extension
- Direct experience with Salesforce Sales and Services Clouds as part of a connected ecosystem - data model, objects, workflows, and how they integrate with ERP systems.
- Hands-on experience with iPaaS platforms (MuleSoft, Boomi, Celigo, Workato, or similar), including integration design patterns, error handling, and monitoring.
- Strong functional knowledge of financial and accounting processes - order-to-cash, procure-to-pay, record-to-report.
- Working knowledge of commercial and operational processes beyond finance: lead-to-quote, order management, fulfillment and forward logistics, customer support, and returns/reverse logistics in omnichannel environments.
- Demonstrated ability to convert ambiguous requirements into delivered solutions in complex, integrated environments.
- Ability to move in a single day from detailed technical configuration discussions with engineers to future-state strategy conversations with senior business stakeholders.
- Proven ability to build cross-functional relationships that make large-scale process and system changes stick.
- Comfortable challenging the status quo - with the knowledge to explain why - and leading by example in improving ways of working.
- Experience with agile delivery methodologies and common SDLC frameworks.
- Ability to thrive in a fast-moving environment where context switching, scoping, and committed delivery happen in parallel.
- Growth mindset and genuine interest in learning new systems and domains.

## Nice to Have

- Best-practice knowledge of IT General Controls - change management, access controls, segregation of duties - and how to design systems that hold up to audit.
- Experience onboarding new SaaS applications into an ERP ecosystem, including vendor evaluation, selection, and implementation oversight.
- Familiarity with WMS, 3PL, and carrier integrations.

At Tonal, we believe that the unique and varied lived experiences of our teammates contribute to our overall strength. We don’t just appreciate differences, we celebrate them, and we always seek people that represent a wide variety of backgrounds. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. If your experience aligns with what we’re looking for (even if you don’t check every single box), send us your application. We would love to hear from you!

Tonal is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration, and equality of opportunity. Should you have any accommodation requests, please reach out to us via our confidential email, accessibility@tonal.com. All requests will be addressed and responded to in accordance with Tonal’s Accessibility Policy and local legislation.

## About Tonal

## Company Overview
- **One-liner**: Tonal develops a smart home gym system that uses digital resistance, electromagnets, and AI to provide personalized strength training.
- **Entity Type**: Private (Venture Capital-backed; Series F completed in 2023; latest debt round in March 2026)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2015
- **Founders**: Aly Orady (Founder & Advisor; former CEO and CTO)

## Core Business
- **Primary industry**: Smart fitness equipment / Recreational goods (connected home gym hardware & subscription software)
- **Target customers**: B2C – individuals and households seeking home strength training
- **Mission / purpose statement**: “Help everyone find their inner strength” and “make strength training accessible to all”

## Products & Services
- **Tonal Smart Home Gym**: A wall-mounted unit with digital weight resistance (up to 200+ lbs), touchscreen display, sensors, and AI-powered coaching. Replaces free weights, barbells, and cable machines.
- **Tonal Membership**: $59.95/month (12-month commitment) – includes personalized workout programs, automatic weight adjustment, advanced lifting modes (e.g., Drop Sets), form feedback, progress tracking, and unlimited user profiles per household.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed. Post-money valuation from earlier rounds is unknown; the latest round (Debt – $20M in March 2026) carries no valuation.
- **Key Metric (Private)**: Total funding raised ≈ **$678M** as of March 2026 (includes Series A through Series F and debt).
- **Notable Investors**: L Catterton (operating partner Todd Bartee joined as CEO), Sapphire Ventures, Team Builder Ventures, NextEquity Partners, Skip Capital, Big Loud Capital, and over 55 total investors.
- **Growth Signals**: 
  - New CEO Todd Bartee (Feb 2026) brings scaling expertise from L Catterton portfolio companies.
  - New CFO Hayden Tollas (Sept 2025) from Gap Inc. / Old Navy.
  - Debt financing of $20M in March 2026 indicates continued capital to support operations or growth.
  - Headcount of ~393 employees (as of mid-2026).
  - Active patent filings (e.g., drop set mode, form feedback, reserve estimates).

## Competitive Advantages
- **Digital resistance technology**: Uses electromagnets and real-time algorithms to adjust weight in 1‑lb increments, eliminating physical plates and racks.
- **AI‑driven personalization**: Automatically learns user strength and recommends adjustments; advanced modes (e.g., drop sets) that would require manual intervention in traditional gyms.
- **Compact, all-in-one design**: Fits in a home environment while delivering a full strength-training gym experience.
- **Proprietary IP**: Dozens of active patents covering digital exercise devices, form feedback, and resistance control.

## Strategic Focus
- **Scaling the consumer brand**: New CEO Todd Bartee aims to drive profitable growth and expand market reach, leveraging his DTC and consumer goods experience.
- **Product & content innovation**: Continued investment in software features (form feedback, new lifting modes) and content (workout programs, coaching).
- **Financial discipline**: Bringing in a CFO with retail/omni-channel background suggests focus on unit economics, profitability, and possible retail expansion.

## Why Work Here
- **Mission-driven culture**: “Tight-knit group of builders, thinkers, coaches, creators” dedicated to transforming fitness.
- **Work environment**: Hybrid/office presence in San Francisco HQ, New York Studio, and Toronto office. Bi-weekly catered team lunches, stocked kitchens, and a Tonal loaner program for employees.
- **Benefits**: Competitive salary, top-tier health care, commuter benefits, parental leave, mental health support, retirement savings, flexible time off, and Tonal discounts for employees and their families.
- **Inclusive atmosphere**: Emphasis on diversity and belonging; “welcome talented people with unique perspectives.”
- **Engineering & product focus**: Opportunities across hardware, software, data, and content teams; exposure to cutting-edge AI/ML and IoT.

## Sources
1. [tonal.com](https://tonal.com/pages/about) – Company overview, leadership, mission
2. [tonal.com](https://tonal.com/pages/careers) – Culture, perks, benefits
3. [pitchbook.com](https://pitchbook.com/profiles/company/125615-62) – Funding history, headcount, investor list
4. [tonal.com](https://tonal.com/) – Product details, membership pricing
5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/tonal) – Current job openings

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