---
title: 'Staff Solutions Architect at TwelveLabs'
canonical: 'https://feeny.ai/job/staff-solutions-architect-twelvelabs-united-kingdom-1w2sg4krhfzj'
type: 'job'
last_seen: '2026-10-15'
---

# Staff Solutions Architect at TwelveLabs

- **Company:** TwelveLabs
- **Location:** United Kingdom
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-15
- **Apply:** https://jobs.ashbyhq.com/twelve-labs/5942806c-c3b8-48c7-b18f-7cc548cf177e

## Job description

## Who we are

Video is 90% of the world's data. Most of it is invisible to machines. TwelveLabs builds the intelligence layer to change that. Our multimodal AI models understand video the way humans do — across sight, sound, and motion — and power production-scale AI workloads across media, entertainment, sports, security, and government.

We have raised more than $210 million from NEA, Radical Ventures, Amazon, NVIDIA, Snowflake, Databricks, Index Ventures, NAVER Ventures, Korea Investment Partners, Quadrille Capital, Red Bull Ventures, and AI pioneers including Fei-Fei Li, Silvio Savarese, and Alexandr Wang.

We are a global company, headquartered in San Francisco with offices in Seoul, New York, and London, and employees around the world. We believe the differences in our cultural, educational, and life experiences make our products stronger. Building technology that understands the world in all its complexity requires people who see it from every angle. We are looking for individuals who are driven by hard problems and want their work to matter. Come build it with us!

## About the Role

We're hiring a Solutions Architect to help our strategic customers unlock the full potential of video AI. Acting as the dedicated technical resource for key accounts, you'll drive solution design, implementation guidance, and the co-development of innovative applications that showcase the capabilities of our multimodal foundation models. You'll provide expert technical guidance while collaborating with Sales, Product, Partnerships and Engineering teams. This is a highly self-directed and creative role where you'll need to thrive in an unstructured, rapidly expanding and evolving environment. Candidates must be able to travel up to 10% of the time annually to attend conferences, off-site meetings, and other business-related events as required by the role. This role may require participation in on-site interviews and/or completion of in-person onboarding processes.

In this role, you will Deliver an exceptional customer experience by providing technical expertise, scoping use cases, and supporting the implementation of video AI applications with technical stakeholders at startups and enterprises. Own technical relationships with strategic customers, ensuring successful integrations, resolving complex technical challenges, and driving adoption across their organizations. Guide customers on best practices for leveraging TwelveLabs APIs to create secure, scalable, and differentiated video understanding experiences. Serve as the first line of defense for design, security, compliance, and architecture questions, escalating complex requirements to internal experts as needed. Create and maintain documentation, implementation guides, and FAQs for common customer requirements and technical challenges. Gather customer feedback and represent the voice of developers and enterprises to internal teams, helping shape product roadmaps and future capabilities.

You may be a good fit if you have Have 5+ years of experience in a technical, customer-facing role such as Solutions Architect, Technical Account Manager, or Implementation Engineer. Have experience working with hyperscalers (AWS preferred, with hands-on experience supporting customers building on Amazon Bedrock; Azure, GCP, or other cloud providers also welcome). Demonstrate a strong understanding of and experience working with LLMs, multimodal AI, REST APIs, Python, JavaScript, and modern application development, with a deep understanding of video workflows and video workloads. Have experience driving customer implementations from kickoff through production launch, with a track record of building trusted technical relationships. Are an exceptional communicator who can translate complex technical concepts to business stakeholders and debug integration issues with engineering teams. Operate with high horsepower, manage multiple projects simultaneously, and thrive in a fast-changing environment with evolving priorities. Bring a collaborative, humble attitude with an eagerness to help customers and internal teams succeed. Even if there are a few checkboxes that aren't ticked through your prior experience, we still encourage you to apply! If you are a 0-to-1 achiever, a ferocious learner, and a kind and fun team player who motivates others, you will find a home at TwelveLabs. We welcome applicants from all walks of life and are committed to equal-opportunity employment. We cherish and celebrate diversity not just because it is the right thing to do, but because it makes our company much stronger.

## Benefits and Perks

- Pension (in line with company auto-enrollment obligations)
- Private medical insurance
- PTO - 25 days with 8 holidays (You may carry forward up to [five] days’ accrued but untaken holiday from one holiday year to the following holiday year, but such carried over holiday must be taken by [31 March] of that following holiday year or it will be lost.)
- Sick Days - 5
- We are reviewing our UK benefits offering. We intend to introduce further benefits, such as income protection and life insurance, at some point in the future, as we grow and expand in the UK.

If someone contacted you about this role and you’d like to verify they’re a member of our team, please email careers@twelvelabs.io

## About TwelveLabs

## Company Overview
- **One-liner**: TwelveLabs provides a powerful video intelligence platform that enables enterprises to search, analyze, and generate insights from video content using multimodal, video-native AI models.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2021
- **Founders**: Not publicly available

## Core Business
- **Primary Industry**: Software Development / Artificial Intelligence
- **Target Customers**: B2B; Enterprise (Media & Sports, Advertising, Government/Public Sector, Security, Creative Industries)
- **Mission Statement**: To pioneer the first multimodal, video-native AI that sees and understands like humans do, unlocking the full potential of video for the world.

## Products & Services
- **Marengo**: A multimodal embedding model that turns video into searchable data (spatiotemporal embeddings) supporting 47 languages with 78.5% composite accuracy.
- **Pegasus**: A video language model that reasons continuously over the full temporal arc of video (up to two hours), enabling entity tracking, causation, and narrative understanding.
- **Video Search & Discovery API**: Allows natural language search across entire video libraries to locate specific actions, scenes, dialogue, and emotions.
- **Video Understanding Platform**: Infrastructure for ingesting, indexing, and analyzing video at massive scale (up to 60x real-time speed, 10k+ hours per day) via a single API pipeline.

## Market Standing
- **Valuation**: Not publicly available
- **Total Funding**: $110.1M USD (as of late 2025)
- **Annual Revenue**: Approximately $4.5M USD (as of latest estimates)
- **Notable Investors**: New Enterprise Associates (NEA), NVentures (Nvidia), Index Ventures, Naver Ventures
- **Notable Advisors**: Fei-Fei Li (Professor, Stanford University), Silvio Savarese (Professor, Stanford University), Jeffrey Katzenberg (Former CEO, Dreamworks Animation), Alex Wang (CEO, Scale AI), Lukas Biewald (CEO, Weights & Biases)
- **Growth Signals**: Headcount grew 102.1% year-over-year to 149 employees; operates across 6 countries (US, South Korea, Canada, India, UK, Philippines); achieved AWS AI Competency; announced integration with Snowflake AI Data Cloud.

## Competitive Advantages
- **Video-Native Architecture**: Models are designed from the ground up for video (unlike general-purpose LLMs), offering superior temporal reasoning and cross-modal understanding (video, image, audio).
- **SOTA Accuracy**: Marengo achieves 78.5% composite accuracy in video understanding benchmarks.
- **Scale and Speed**: Indexes video at 60x real-time speed, enabling processing of 10,000+ hours of video per day.
- **Security and Compliance**: SOC 2 Type II certified with encrypted data handling and flexible deployment options.
- **Strong Talent Pool**: Team includes alumni from Meta AI, Nvidia, Cruise, Scale AI, and Cohere, with advisors from top academic and industry institutions.

## Strategic Focus
- **Product Development**: Advancing foundation models (Marengo, Pegasus 1.5) for deeper video understanding and reasoning.
- **Go-to-Market**: Expanding enterprise adoption across key verticals: government/public sector (surveillance, compliance), media (content archives, highlights), advertising (contextual brand safety), and creative industries.
- **Infrastructure & Integration**: Building out MCP (Model Context Protocol) integrations and partnerships with cloud data platforms like Snowflake.
- **Global Expansion**: Scaling operations in APAC (Seoul office) and Europe (London office) to capture growing demand.

## Why Work Here
- **Culture & Mission**: Described as a place where employees solve “AI’s toughest challenges” in video understanding, building systems that “see, hear, and understand like humans.” Emphasis on curiosity, vision, and deep expertise.
- **Team & Environment**: Collaborative environment with a mix of research scientists and engineers. Team began with 12 members from diverse backgrounds in language, video, ML, and perception.
- **Work Policy**: Hybrid/office-based with physical locations in San Francisco, New York, Seoul, London, and Pangyo (South Korea).
- **Growth & Impact**: Rapidly scaling company (102% headcount growth) with heavy investment in R&D (26% of employees in technical roles, 8% in research). Opportunity to shape foundational video AI technology.
- **Notable Perks**: Work alongside leading AI researchers and engineers; opportunity to publish research and participate in the broader AI community.

## Sources
1. [twelvelabs.io (Company Website)](https://www.twelvelabs.io/)
2. [twelvelabs.io (About Us)](https://www.twelvelabs.io/about-us)
3. [twelvelabs.io (Careers)](https://www.twelvelabs.io/careers)
4. [linkedin.com (Company Profile)](https://www.linkedin.com/company/twelvelabs)
5. [jobs.ashbyhq.com (Job Listings)](https://jobs.ashbyhq.com/twelve-labs)

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