--- title: 'Staff Strategic Operations Program Manager - GTM at Mercury' canonical: 'https://feeny.ai/job/staff-strategic-operations-program-manager-gtm-mercury-san-francisco-ca-new-2jx97jp2kms6' type: 'job' last_seen: '2026-11-08' --- # Staff Strategic Operations Program Manager - GTM at Mercury - **Company:** Mercury - **Location:** San Francisco CA New York NY Portland OR OR Within Canada OR, United States - **Compensation:** $180k–$250k - **Work type:** remote - **Posted:** 2026-11-05 - **Last confirmed live:** 2026-11-08 - **Apply:** https://job-boards.greenhouse.io/mercury/jobs/6238497004 ## Job description Until November 18, 1883, American railroads ran on dozens of local times. Noon in Chicago was 12:31 in Pittsburgh, and every railroad kept its own clock, so schedules collided and connections failed. That day the railroads agreed on four time zones, and clocks across the country stopped and restarted on a shared standard. Nothing about the trains changed. What changed was that everyone could finally plan against the same clock. That is the job of the Staff Strategic Operations Program Manager for Go-to-Market (“GTM”) at Mercury. Mercury builds the financial stack for ambitious businesses: banking*, cards, payments, credit, and the financial workflows that run on top of them. Our go-to-market organization spans Revenue, Marketing, Growth Product, and GTM Data, more than 200 people who acquire customers and help them use more of Mercury. To do that, the four teams are building a shared GTM Engine: one view of the customer, every touchpoint logged, attribution everyone trusts, and Campaigns that share targeting and rules across channels. This role owns the whole program end to end. You would be that person, sitting on Mercury’s Strategic Operations team and embedded with GTM leadership. *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. What you’ll do: Own the program - Build and run the integrated plan for the GTM Engine across Growth Product, Growth Marketing, Revenue, and GTM Data: milestones, dependencies, critical path, and the handoffs between teams that no single team owns. - Keep a living RAID log and decision log with clear owners. When a data signal slips and a campaign depends on it, you know first and arrive with options. Drive decisions - Drive decisions through ambiguity: clarify ownership, force tradeoffs into the open, and use productive conflict to get to the right answer - Prepare GTM Review so leaders spend their time deciding rather than reconstructing status. Build the operating system - Design the planning cycles, reviews, and launch-readiness checks that let four teams work the same customer at the same time. - Make the engine legible: dashboards, written updates, and a single source of truth that a marketer, a sales leader, and a data scientist can all read. - Build automation and agentic flows to run programs with efficiency and high quality What we’re looking for: - 7+ years running cross-functional programs, ideally in B2B SaaS or fintech. - GTM systems fluency. You have worked inside a CRM, lifecycle, CDP, or attribution stack (Salesforce, Customer.io, Segment, or equivalents) closely enough to know what is hard about getting a new signal into a rep’s or a marketer’s workflow. - Structured thinking. You take disparate inputs (four leaders, three functions, dozens of docs) and turn them into one picture of what is happening and what needs deciding. - Strong structured communication - Bias to action. You pick up the unowned next step, you do not let ambiguity sit, and you go talk to whoever has the answer. - Low ego. This is a behind-the-scenes role. - AI fluency. You have already automated some of your own work and can show the before and after. Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. ## #LI-DNI Total Rewards The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $199,900—$249,900 USD US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $179,900—$224,900 USD Canadian employees (any location): $189,000—$236,200 CAD ## About Mercury ## Company Overview - **One-liner**: Mercury provides banking and financial workflow solutions for startups and ambitious companies. - **Entity Type**: Private (venture-backed) - **Headquarters**: San Francisco, California, USA (offices also in New York, NY and Portland, OR) - **Founded**: Not publicly available - **Founders**: Not publicly available ## Core Business - **Primary industry/industries**: Fintech, Business Banking, Financial Operations - **Target customers**: B2B – primarily startups and growing companies - **Mission or purpose statement**: “Transformative banking for ambitious entrepreneurs” – making banking better and simplifying financial operations so businesses can focus on growth. ## Products & Services - **Mercury Banking**: A powerful business bank account (checking, savings, debit and credit cards) that serves as the nucleus of financial operations. (Service) - **Bill Pay & Spend Management**: Tools to pay bills, send invoices, monitor spending, and understand cash flow – all from one platform. (SaaS/Service) - **Financial Operations Platform**: Integrates payments, invoices, bill pay, cash flow monitoring, and spend management into a single dashboard. (SaaS) ## Market Standing - **Valuation/Market Cap**: Not publicly available - **Key Metric**: Over 200,000 startups use Mercury; employees count exceeded 1,000 (950+ as of one source, 919 U.S.-based employees reported by Great Place to Work). - **Notable Investors/Partners**: Backed by top-tier venture capitalists (specific names not disclosed in available sources). Banking services provided through Choice Financial Group, Column N.A., and Evolve Bank & Trust (Members FDIC). - **Growth Signals**: - Within days of Silicon Valley Bank’s failure (March 2023), Mercury picked up more than $2 billion in deposits and retained 92% of those customers six months later. - Recognized on Fortune’s Best Medium Workplaces 2023 (ranked 16th), Forbes Fintech 50, and Fast Company’s Most Innovative. - 96% of employees say Mercury is a great place to work (Great Place to Work certified). ## Competitive Advantages - **All-in-One Financial Hub**: Combines banking, payments, bill pay, and spend management in one platform, reducing the need for multiple tools. - **Startup-First Design**: Built specifically for high-growth companies, with features that scale from early stage to established enterprise. - **High Customer Retention**: Proven stickiness after the SVB crisis demonstrates strong trust and product-market fit. - **Top-Tier Backing and Recognition**: Endorsed by leading investors and media, reinforcing credibility. ## Strategic Focus - **Product Expansion**: Continuing to build out financial workflows (bill pay, spend management) to become the single source of truth for business finance. - **AI Integration**: Hiring for roles like Senior Machine Learning Operations Engineer, AI Engineering, and Model Risk Manager – indicating a push to embed AI/ML into products and internal processes. - **Remote-First Talent**: Embracing a remote-first culture with physical offices in SF, NY, Portland, and hiring across the US and Canada. ## Why Work Here - **Culture & Values**: Emphasizes “build relentlessly,” “think actively,” “be super helpful,” and “act with humility.” Employees report a strong sense of purpose and collaboration. - **Remote & Hybrid Flexibility**: Remote-first with optional in-office hubs. Open roles are listed as “Any office or remote” in the US and Canada. - **Benefits Package**: - Health, dental, vision insurance - 12+ weeks paid parental leave - $600 custom work-from-home equipment setup - Annual $1,000 learning & development budget - Paid 6-week sabbatical after 5 years - Weekly $100 food budget - Monthly $100 wellness budget - Monthly $50 cellphone reimbursement - Unlimited vacation (with mandatory minimum) - 401(k) matching up to 4% of base salary - Inclusive fertility and family-forming benefits (Carrot Fertility) - Pet-friendly offices with free lunch, snacks, and beverages - **Growth Opportunities**: 950+ employees (as of one source) and growing; strong commitment to career development and high-impact work. - **Diversity & Inclusion**: Stated priority to embrace every individual and provide tools for great work. ## Sources 1. [mercury.com/jobs](https://mercury.com/jobs) – Benefits, culture, open roles 2. [mercury.com/about](https://mercury.com/about) – Company overview, values, press mentions, Forbes quote 3. [job-boards.greenhouse.io/mercury](https://job-boards.greenhouse.io/mercury) – Current job listings 4. [linkedin.com/company/mercuryhq/jobs](https://www.linkedin.com/company/mercuryhq/jobs) – LinkedIn jobs page 5. [greatplacetowork.com/certified-company/7025113](https://www.greatplacetowork.com/certified-company/7025113) – Employee satisfaction certification, headcount ## Other roles at Mercury - [Senior Software Engineer - Design Systems](https://feeny.ai/job/senior-software-engineer-design-systems-mercury-san-francisco-ca-new-york-ny-nqkff1gtj8qv) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States - [Third Party Risk Manager](https://feeny.ai/job/third-party-risk-manager-mercury-san-francisco-ca-new-york-ny-portland-or-or-hvw872q7c6vv) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States - [Senior Recruiting Operations Partner](https://feeny.ai/job/senior-recruiting-operations-partner-mercury-san-francisco-ca-new-york-ny-v3sjkwt51sdg) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States - [Senior Risk Investigator - Fraud Incident Management & Partner Response](https://feeny.ai/job/senior-risk-investigator-fraud-incident-management-partner-response-mercury-san-pdqnm45kepm9) — San Francisco CA New York NY Portland OR OR Within, United States - [Corporate Development Lead](https://feeny.ai/job/corporate-development-lead-mercury-san-francisco-ca-new-york-ny-portland-or-or-x7djtf4gg30b) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States - [Emerging Talent & Onboarding Program Manager](https://feeny.ai/job/emerging-talent-onboarding-program-manager-mercury-san-francisco-b8dqcqbbyhyj) — San Francisco, CA - [Staff Data Scientist - Credit and Lending ML](https://feeny.ai/job/staff-data-scientist-credit-and-lending-ml-mercury-san-francisco-ca-new-york-ny-959ks2a6hqa8) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States - [Senior Data Scientist - Credit and Lending ML](https://feeny.ai/job/senior-data-scientist-credit-and-lending-ml-mercury-san-francisco-ca-new-york-n6fnb0jm6wkf) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States - [Senior Recruiter - Executive and Leadership](https://feeny.ai/job/senior-recruiter-executive-and-leadership-mercury-san-francisco-ca-new-york-ny-zahe2y30y6na) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States - [Senior Recruiter - Compliance](https://feeny.ai/job/senior-recruiter-compliance-mercury-san-francisco-ca-new-york-ny-portland-or-or-pch7s1s56v0q) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States