---
title: 'Staff Technical Solutions Engineer at OpenLoop Health'
canonical: 'https://feeny.ai/job/staff-technical-solutions-engineer-openloop-health-united-states-5zwspckyr2hb'
type: 'job'
last_seen: '2026-09-10'
---

# Staff Technical Solutions Engineer at OpenLoop Health

- **Company:** OpenLoop Health
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-03-25
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/openloophealth/0b014944-260a-442c-95c8-0f47fb122e30/application

**Skills:** APIs, Cloud infrastructure, Web development, Databases, Distributed systems, Automation, DevOps, IT infrastructure, Front end web development, Healthcare industry experience, Health tech experience, SaaS experience

> Serve as the technical bridge between product, engineering, and customer teams to design and implement end-to-end solutions. Responsibilities include developing custom integrations, APIs, and cloud infrastructure while collaborating with partners to meet clinical and operational needs.

## Job description

## About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

## About the Role

As a Staff Solutions Engineer, you’ll serve as the technical bridge between our product, engineering, and customer teams. You’ll design and implement end-to-end solutions that help our partners integrate, deploy, and scale our technology to meet their unique needs. You will work across web and backend services, APIs, data workflows, and cloud infrastructure. But the differentiator at this level is judgment, not throughput. You are the person who takes the ambiguous, high-stakes partner implementation that nobody has solved before, decides the approach, and carries it through to a working system that the rest of the team can maintain and repeat. You will operate with full autonomy, drive initiatives that span multiple teams, and act as a trusted technical advisor to Product, Engineering, Clinical Operations, and our partners.

## What You'll Do

- Serve as the accountable technical owner for a portfolio of strategic partner accounts from discovery through production and ongoing operation.
- Lead technical discovery directly with partner engineering and executive stakeholders, pressure-test stated requirements, and translate them into a scoped, sequenced system design with a realistic delivery plan.
- Set and defend the timeline, escalate early when the plan is at risk, and communicate scope trade-offs clearly to stakeholders instead of absorbing them silently.
- Act as the final escalation point for the hardest production and integration failures, drive them to root cause, and close the systemic gap so the class of problem does not recur.
- Instrument the solutions you own so their health is measurable, and report on reliability, performance, and delivery against the commitments you made.
- Lead post-implementation reviews and turn the findings into changes to the playbook, not just a document.
- Provide technical direction and design review to Solutions Engineers across the team, including senior engineers, and raise the quality bar through review rather than rework.
- Mentor engineers on architecture, debugging, and stakeholder judgment, and make the case for their growth in leveling conversations.
- Write and maintain the documentation, runbooks, and internal enablement that let other teams operate what you built without you in the room.
- Represent Solutions Engineering in cross-functional planning, roadmap reviews, and technical decisions that reach beyond your own projects.
- Reduce single points of failure, including yourself. Work is not finished until someone else can run it.

Who You Are:

- 8+ years in software engineering, solutions engineering, or a closely related discipline, including demonstrated ownership of systems in production. Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience. Healthcare, health tech, or B2B SaaS background strongly preferred.
- Track record of leading multi-team or multi-quarter technical initiatives end to end, where you set the direction rather than executing someone else's design.
- Deep, hands-on fluency across the stack: front-end web development, backend services, API design and integration, relational and non-relational data stores, event-driven and distributed systems, and cloud infrastructure.
- Genuine expertise in at least one domain deep enough that colleagues route hard questions to you, plus enough breadth to be effective outside it.
- Operates with extreme ownership. Takes the ambiguous problem without being assigned it, and does not hand it back half-solved.
- Influences without authority. Gets alignment from engineers, product managers, clinicians, and partner stakeholders who do not report to you.
- Communicates with precision to both technical and executive audiences, and can move between an architecture review and a partner escalation call in the same hour.
- Improves the system, not just the ticket. Leaves behind patterns, documentation, and standards that outlast the project.
- Curious and pragmatic about new technology, with the discipline to distinguish what is genuinely better from what is merely new.
- Passionate about turning ideas into working solutions that deliver measurable impact

Our Benefits In addition, for salaried positions you would also be eligible for:

- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Flexible PTO
- 401(k) + Company Match
- Life Insurance, Pet insurance, and more

Our Company We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Sound like a good fit? We’d love to meet you.

## About OpenLoop Health

## Company Overview
- **One-liner**: OpenLoop Health provides end-to-end, white-label telehealth infrastructure that enables healthcare and non-healthcare organizations to launch and scale digital health services.
- **Entity Type**: Private
- **Headquarters**: Des Moines, Iowa, United States
- **Founded**: 2020
- **Founders**: Dr. Jon Lensing (CEO & Co-Founder) and Christian Williams (COO & Co-Founder)

## Core Business
- **Primary industry**: Digital Health / Telehealth Infrastructure
- **Target customers**: B2B — Digital health companies, hospitals & health systems, health plans, employers, retail & pharmacy, and non-healthcare entities looking to add virtual care offerings.
- **Mission**: To bring healing anywhere, anytime to anyone across the nation.
- **Vision**: A world where healthcare is accessible, efficient, and tailored to individual needs—delivered wherever the patient may be.

## Products & Services
OpenLoop offers a full-stack, white-labeled suite of services:
- **Technology Platform**: HIPAA-compliant EHR with flexible API integrations, scheduling, booking, payments, and support for both synchronous and asynchronous care. AI-powered operations to streamline clinical workflows.
- **Provider Staffing & Credentialing**: Access to a nationwide, NCQA-credentialed network of clinicians across 30+ specialties and 15+ languages, with full 50-state coverage. Includes licensing, credentialing, and onboarding management.
- **Payer Coverage & Revenue Cycle Management (RCM)**: A network of 600+ payer contracts including Medicare and Medicaid, paired with RCM services to streamline reimbursement.
- **Regulatory, Legal & Compliance Support**: End-to-end legal, financial, and compliance setup, including ongoing regulatory maintenance and expert support.
- **Clinical Pathways**: Over 100 repeatable, scalable, and vetted clinical protocols (e.g., medical weight loss, HRT, urgent care, mental health).
- **Diagnostic Imaging & Labs**: A platform for diagnostic image ordering, referrals, and results, plus access to a network of pharmacy and lab partners for competitive medication costs.

## Market Standing
- **Valuation**: Not publicly available (private company)
- **Key Metric**: Trusted by 3M+ patients annually; serves patients in all 50 states; processes thousands of patient visits per month.
- **Notable Investors/Partners**: Managing board includes Jack Berkowitz, Freddie Martignetti, and Ryan Morley. Client partners span digital health companies, hospitals, health plans, and employers.
- **Growth Signals**: OpenLoop saw **700% YoY growth in 2024**, appointed key executive team members (including a Chief Medical Officer, CFO, CCO, and CPO), and integrated AI technology into its operations. LinkedIn followers grew 124.8% year-over-year.

## Competitive Advantages
- **Full-stack, end-to-end solution**: OpenLoop is the only white-label provider that covers clinical, administrative, regulatory, and technological needs under one roof — clients bring their brand and patients, OpenLoop handles everything else.
- **Nationwide scale**: 50-state PC network, 600+ payer contracts (including Medicare/Medicaid), and a network of thousands of clinicians.
- **NCQA-accredited credentialing**: A streamlined, accredited credentialing process that reduces administrative burden for clients.
- **Proven, repeatable clinical pathways**: Over 100 pre-vetted, scalable protocols allow clients to launch new programs quickly and safely.
- **Deep Midwest roots**: Headquarters in Des Moines, Iowa, with a commitment to building local talent and positioning Iowa as a hub for healthcare transformation.

## Strategic Focus
- **AI integration**: Embedding AI to streamline clinical workflows, enhance patient support, and guide optimized care pathways.
- **Expansion of clinical pathways**: Continuously developing new, ready-to-use care programs (e.g., medical weight loss, HRT, anti-aging, mental health).
- **Scaling partnerships**: Serving a growing range of organizations from digital health startups to large employers and health systems.
- **National reach**: Deepening 50-state coverage and payer relationships to enable truly national virtual care delivery.

## Why Work Here
- **Culture & Mission**: Driven by a mission to “bring healing anywhere,” with a strong focus on expanding healthcare access. The team is described as passionate, energetic, and focused on driving long-lasting results.
- **Work Environment**: Hybrid work environment with a pet-friendly office in Des Moines, Iowa. The company is deeply committed to its Iowa roots and building a skilled local workforce.
- **Benefits**: Competitive salary, generous PTO, medical/dental/vision insurance, and a 401k program.
- **Growth & Impact**: Employees report feeling empowered to make a lasting impact on virtual care delivery. The company saw explosive 700% YoY growth in 2024, indicating a dynamic and scaling environment.
- **Leadership**: Experienced executive team including a CEO/co-founder with a personal connection to healthcare access challenges, a COO/co-founder, a CMO, CFO, CCO, CPO, and General Counsel.
- **Caution**: The careers page explicitly warns of fraudulent job postings and fake recruiter outreach. Candidates should verify any role or offer by emailing fraud@openloophealth.com.

## Sources
1. [openloophealth.com](https://openloophealth.com/)
2. [openloophealth.com/careers](https://openloophealth.com/careers)
3. [openloophealth.com/team](https://openloophealth.com/team)
4. [openloophealth.com/blog/who-is-openloop-health](https://openloophealth.com/blog/who-is-openloop-health)
5. [linkedin.com/company/openloophealth](https://www.linkedin.com/company/openloophealth)

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