---
title: 'Staff Technical Success Manager, Partners at SentinelOne'
canonical: 'https://feeny.ai/job/staff-technical-success-manager-partners-sentinelone-kuala-lumpur-dbw7szc3tr4k'
type: 'job'
last_seen: '2026-11-04'
---

# Staff Technical Success Manager, Partners at SentinelOne

- **Company:** SentinelOne
- **Location:** Kuala Lumpur, Malaysia
- **Posted:** 2026-11-02
- **Last confirmed live:** 2026-11-04
- **Apply:** https://www.sentinelone.com/jobs/?gh_jid=8044861003

## Job description

Our Purpose

At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.

## About Us

SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.

Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.

What Are We Looking For?

We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.

As a Staff Technical Success Manager, Partners you will be tasked with acting as the technical advisor for a portfolio of strategic APJ partners. That covers onboarding, adoption and expansion with Partner Account Managers, regular business reviews, and owning their escalations. You’ll reach the wider partner base through automation and digital channels. That means creating enablement content, running technical webinars, and building proactive resources (FAQs, KB articles, tutorials) from support and health data.You’ll pull together feedback and behavioural data from named and broader partners, then push their collective needs to Product, Engineering, Communications, and Marketing. This includes working with Partner Communications during large-scale incidents.

What will you do?

Primary responsibilities include:

- Own Strategic Partner Relationships: Serve as the named technical advisor for a portfolio of strategic APJ partners, owning their technical health, deployment maturity, and success plans.
- Drive Onboarding and Adoption: Guide named partners through onboarding and operational readiness, and work with Partner Account Managers to identify adoption and expansion opportunities.
- Lead Business Reviews: Prepare and deliver regular business reviews for named partners that demonstrate the value SentinelOne brings and align on technical priorities.
- Drive Partner Success at Scale: Extend your impact beyond your named portfolio by managing a broader set of partners through automation and digital channels.
- Develop Scalable Enablement Content: Create and distribute technical best practices, security recommendations, and strategic guidance.
- Deliver Technical Webinars: Develop and lead webinars for technical stakeholders, designed to build awareness and understanding of key product functionality and use cases.
- Manage Escalations: Own escalations for your named partners and shepherd at risk partners across the wider portfolio toward resolution. During large-scale incidents, collaborate with Partner Communications to ensure partners are well-equipped to support their customers.
- Analyze and Improve the Partner Experience: Monitor support ticket trends, platform telemetry, and partner health data across your portfolio to identify common challenges. Develop proactive resources (FAQs, knowledge base articles, tutorials) to address these issues at scale.
- Serve as the Voice of the Partner: Aggregate and analyze feedback and behavioral data from both your named partners and the broader partner base to identify trends and advocate for their collective needs with our Product, Engineering, Communications, and Marketing teams.

What skills and knowledge should you bring?

Ideal candidates will have:

- Professional business fluency in both English and Mandarin, with excellent written and verbal communication skills and exceptional presentation and enablement skills that build competence and inspire our partners.
- 3+ years of experience in a technical, partner, or customer-facing role such as Technical Account Manager, Solutions Engineer, Customer Success Manager, or Senior Support Engineer, preferably within cybersecurity or enterprise SaaS.
- Experience managing a named book of partners or customers, combined with the ability to scale impact through one to many programs.
- Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions to guide program strategy.
- Proven ability to create and deliver engaging technical content for a broad audience through various digital formats (webinars, videos, written guides).
- Deep technical expertise across multiple operating systems (Windows, macOS, Linux) and a strong grasp of networking and security fundamentals (EPP/EDR, XDR).
- Excellent program and project management skills, with the ability to manage multiple campaigns and initiatives simultaneously.
- A talent for simplifying complex technical topics for a diverse audience.
- A proactive, self-starter mentality with the ability to work autonomously to design and execute impactful programs.
- Ability to travel within the APJ region as required.
- Experience working with MSSPs, MDR providers, or channel partners, including familiarity with multitenant management consoles, is a strong plus.
- Hands-on experience with threat hunting, digital forensics, or incident response techniques is a strong plus.
- Experience with marketing automation, CRM, or customer success platforms (e.g., Salesforce, Gainsight, Marketo, ChurnZero) is a plus.

Why SentinelOne?

AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.

We invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:

Equity & Rewards

- Restricted Stock Units (RSUs)

Time Off & Wellbeing

- Competitive leave benefits
- Gender-neutral parental leave

Insurance & Financial Security

- Medical and insurance benefits
- Pension
- Employee Assistance Program (EAP)

Work Perks & Flexibility

- Global home office allowance
- Flexible benefits allowance

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.

To learn more about how we use AI in our hiring process, please review our [AI in Hiring Candidate Disclosure](https://assets.contentstack.io/v3/assets/blt53c99b43892c2378/bltca86b3b84e902400/AI-in-Hiring-SentinelOne.pdf).

## About SentinelOne

## Company Overview
- **One-liner**: SentinelOne provides an AI-native autonomous security platform that unifies endpoint, cloud, and identity protection to help defenders stay ahead of cyber threats.
- **Entity Type**: Public (NYSE: S)
- **Headquarters**: Mountain View, California, USA
- **Founded**: 2013
- **Founders**: Tomer Weingarten (CEO, Co-Founder), Almog Cohen (Co-Founder)

## Core Business
- **Primary industry**: Cybersecurity (Endpoint Protection, Cloud Security, Identity Security, AI Security)
- **Target customers**: B2B, Global 2000 enterprises, including four of the Fortune 10 and hundreds of the Fortune 500
- **Mission or purpose statement**: “To give the advantage to those who secure our future” – with a vision of “A Safer Future for Humanity”

## Products & Services
- **[Singularity Platform]**: AI-driven autonomous security platform that unifies prevention, detection, response, remediation, and forensics across endpoint, cloud, and identity environments. Type: SaaS / Platform.
- **[Purple AI]**: Security AI assistant that helps analysts investigate, hunt threats, and automate workflows. Type: SaaS / AI tool.
- **[Cloud Security]**: Cloud workload protection, Cloud Detection and Response (CDR), and Kubernetes security. Type: SaaS.
- **[Identity Security]**: Protection against identity-based attacks, including AD forgery, lateral movement, and credential theft. Type: SaaS.

## Market Standing
- **Valuation/Market Cap**: Not provided in search results; refer to public financial data (NYSE: S).
- **Key Metric**: Annual revenue not stated in provided materials; latest known revenue (FY2025) ~$725M (source not in search results). Total employees: 2,830 (from Built In, 2025).
- **Notable Investors/Partners**: No specific investors listed (public company). Key partners include leading Global 2000 enterprises, Gartner (named a Leader in 2026 Magic Quadrant for Endpoint Protection Platforms for six consecutive years).
- **Growth Signals**: 12 offices worldwide; recognized as a Fortune Best Place to Work in Tech (2024, 2025); Fortune Future Fifty company; Great Place to Work certified in 17+ countries; growing remote and in-office headcount.

## Competitive Advantages
- **AI-native architecture**: Started with AI at the core, not bolted on – enables autonomous, machine-speed detection and response.
- **Unified platform**: Covers endpoint, cloud, identity, and AI security in a single agent and console, reducing complexity for security teams.
- **Industry validation**: Named a Leader in Gartner Magic Quadrant for six consecutive years; trusted by some of the world’s largest organizations.
- **Autonomous response**: Fully automated remediation, reducing manual intervention and mean time to respond (MTTR).

## Strategic Focus
- **Current priorities**: Expanding the Purple AI assistant, deepening cloud and identity protection, and enabling real-time, cross-platform autonomous defense at scale.
- **Direction**: Build the operating model for AI-era security – where machines scale and humans guide – to give defenders a persistent advantage.

## Why Work Here
- **Culture**: Core values – Accountability, Relentlessness, Ingenuity, Trust, Community, OneSentinel. Emphasizes inclusion, innovation, and customer-first mindset.
- **Work environment**: Flexible – many roles offer remote options (US-Remote listed), with physical offices in 12 locations globally for those who prefer on-site.
- **Perks & benefits**: Industry-leading compensation; 16 weeks gender-neutral parental leave; unlimited PTO; medical/dental/vision; gym reimbursement; mental health & mindfulness programs; stock programs (RSUs, ESPP); 401(k); legal assistance; apprenticeship programs.
- **Growth opportunities**: Job training, conferences, talent development; early-career internships and apprenticeship programs; diverse employee resource groups.
- **Recognition**: Fortune Best Places to Work in Tech (2024, 2025); Fortune Future Fifty; Best Place to Work for Parents; Great Place to Work certified across multiple countries.

## Sources
1. [SentinelOne Careers](https://www.sentinelone.com/careers/)
2. [SentinelOne Company Page](https://www.sentinelone.com/company/)
3. [SentinelOne Homepage](https://www.sentinelone.com/)
4. [SentinelOne Open Positions](https://www.sentinelone.com/jobs/)
5. [Built In – SentinelOne Profile](https://builtin.com/company/sentinelone)
6. [Greenhouse Careers Portal](https://job-boards.greenhouse.io/sentinellabs)

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