---
title: '💖 Stage - Customer Care Specialist (Janvier 2027) at Staycation'
canonical: 'https://feeny.ai/job/stage-customer-care-specialist-janvier-2027-staycation-paris-5y7y2d7v9dgs'
type: 'job'
last_seen: '2026-09-22'
---

# 💖 Stage - Customer Care Specialist (Janvier 2027) at Staycation

- **Company:** Staycation
- **Location:** Paris, France
- **Employment:** internship
- **Work type:** hybrid
- **Posted:** 2026-09-22
- **Last confirmed live:** 2026-09-22
- **Apply:** https://jobs.ashbyhq.com/staycation/8164727e-8107-4fd3-9324-ee46d0f7ab49

## Job description

🍿 About Staycation For most people, hotels are places you only visit when you travel. But we see something different. Behind their doors, hotels hide some of the most extraordinary spaces cities have to offer: breathtaking rooftops with skyline views, world-class spas and pools, bars and restaurants led by visionary chefs, interiors that spark the imagination, and beds so perfect you never want to leave them. Yet, most of these spaces remain invisible to the people who live just a few streets away. Staycation was born from a simple belief: the most inspiring places in your city shouldn’t be reserved for tourists. They should be part of your everyday life, an alternative to a dinner-date at a restaurant, a spontaneous midweek escape, or a unique way to celebrate a special moment. Our mission is to transform hotels into a new form of urban entertainment. Places people turn to when they want to feel, connect or recharge. Whether it’s 24 hours, 48 hours, or just a few hours, we’re reinventing the way people experience the cities they call home. Today, Staycation means:

- 🌍 5 million users in France, the UK, Spain, Belgium and Switzerland
- 🏨 4,000 partner hotels among the best 4★, 5★ and iconic palaces
- ⭐️ 9.3/10 average rating for our experiences

Joining Staycation means becoming part of a passionate, creative, and ambitious team on a quest to redefine what hospitality and city life can be.

✨ Missions : À partir de janvier 2027, vous aurez 6 mois pour participer activement à notre développement en France et à l’international. Vous jouerez un rôle clé dans l’expérience client, en coordonnant utilisateurs, hôtels partenaires et équipes internes.

Customer Experience

- Échanger au quotidien avec nos clients (France, UK, Espagne, Suisse, Belgique)
- Participer à la résolution de cas variés et contribuer à faire évoluer l’expérience client
- Accompagner nos hôtels partenaires pour améliorer l’expérience proposée
- Contribuer activement à améliorer l’expérience en partageant vos idées et les retours utilisateurs

Pilotage & optimisation

- Suivre les performances et la satisfaction client
- Analyser les retours utilisateurs (quanti & quali)
- Identifier des axes d’amélioration concrets
- Participer à l’optimisation des process et à la structuration du service

Gestion de projets

- Contribuer à des projets transverses (produit, ops, service client)
- Coordonner les actions entre équipes
- Proposer et tester des améliorations concrètes

🔍 Vous êtes le profil idéal si vous :

- Avez une vraie sensibilité client et aimez sincèrement rendre service aux gens
- Avez un profil d’ambassadeur et une âme de médiateur
- Êtes doué(e) pour rebondir et trouver des solutions en toute circonstance
- N'avez pas peur de décrocher votre téléphone pour régler des situations
- Souhaitez avoir de l'impact et faire bouger les choses

🎯Qualités pour réussir :

- Vous êtes empathique, vous aimez le contact avec les gens et le travail en équipe
- Vous êtes toujours super enthousiaste et toujours positif/ve
- Vous savez rester calme et serein(e) en toute situation
- Vous êtes organisé(e), rigoureux/se et exigeant(e) dans votre travail
- Vous avez une orthographe irréprochable, et un anglais professionnel

🚀 Pourquoi nous rejoindre ?

- Offrir une expérience magique à tous nos utilisateurs
- Évoluer dans un environnement stimulant et palpitant
- Avoir de vraies responsabilités : liberté d’action, cycles de décision courts
- Participer à développer un service qui a de l’impact dans le quotidien des gens et qui va révolutionner le secteur de l'hôtellerie

🎁 Nous vous proposons également :

- Des bureaux lumineux et refaits à neuf en plein 20ème arrondissement
- Une carte Swile : 10 euros par jour travaillé, pris en charge à hauteur de 50% par Staycation
- Un accès à ClassPass pour explorer une multitude de salles de sport et studios bien-être en France
- Des avantages Staycation Friends & Family toute l’année
- Un nouveau livre acheté toutes les semaines dans notre bibliothèque collaborative

⚙️ Process de recrutement : Étape 1 : call découverte avec Julie - Customer Care Specialist (15 min) Étape 2 : étude de cas à préparer à la maison Étape 3 : interview avec Julie (1h)

## About Staycation

## Company Overview
- **One-liner**: Staycation is a platform that lets users book unique, short-duration experiences (24h, 48h, or a few hours) at luxury hotels near them, offering exclusive rates and curated add-ons.
- **Entity Type**: Private (Series A in 2022)
- **Headquarters**: Paris, France
- **Founded**: 2017
- **Founders**: Kevin Hutchings, Mathieu Dugast, Mathieu Ecollan

## Core Business
- **Primary industry**: Hospitality – hotel experiences and urban getaways.
- **Target customers**: B2C (individuals seeking local escapes) and B2B (luxury hotels seeking new local clientele).
- **Mission**: To transform hotels into the new go-to city spots, turning them into destinations for fun and relaxation rather than just places to sleep.

## Products & Services
- **Staycation Platform (Web & Mobile App)**: A marketplace for booking hotel experiences – including 24-hour stays, half-day visits, spa access, dining, and rooftop events. Users can personalise their stay with add-ons like welcome kits and surprises. The app has over 1.7M downloads [staycation.co](https://www.staycation.co/en).

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total funding of $5M (Series A, January 2022) [linkedin.com](https://fr.linkedin.com/company/staycation)
- **Notable Investors/Partners**: Two investors in Series A (names not disclosed); Stephanie Hospital serves as Investor and Board Member [linkedin.com](https://fr.linkedin.com/company/staycation). Partner hotels include 4-star boutiques to iconic palaces.
- **Growth Signals**: 68 employees (+35.6% YoY); 535k monthly website visits (+52.3% YoY); 4M+ users worldwide; 2,500+ partner hotels; average experience rating of 9.3/10 [staycation.co](https://www.staycation.co/en) [linkedin.com](https://fr.linkedin.com/company/staycation).

## Competitive Advantages
- **Curated luxury selection**: Only 4-5 star and palace hotels, with exclusive rates up to 70% off.
- **High user satisfaction**: 9.3/10 average rating across thousands of experiences.
- **Strong mobile presence**: 1.7M app downloads and a modern tech stack (React Native, React, Python, etc.) enabling a seamless booking experience.
- **Unique local angle**: Positions hotels as everyday leisure destinations, differentiating from traditional booking platforms.

## Strategic Focus
- **European expansion**: Actively scaling presence across Europe (mentioned in job postings) [weekday.works](https://jobs.weekday.works/staycation-%F0%9F%9A%80-senior-fullstack-developer-(full-remote-possible-%F0%9F%87%AB%F0%9F%87%B7)).
- **Product & conversion optimisation**: A dedicated “Users” squad works on improving conversion rates and user experience across web, mobile, back-office, and extranet platforms.
- **Innovation in hospitality**: Continually adding new experiences and add-ons to keep hotels relevant to local communities.

## Why Work Here
- **Culture**: A passionate, agile team of ~68 people reimagining the future of hospitality and urban living. Emphasis on autonomy, collaboration, and impact.
- **Remote/Hybrid**: Full remote possible for certain roles (e.g., Senior Fullstack Developer) [weekday.works](https://jobs.weekday.works/staycation-%F0%9F%9A%80-senior-fullstack-developer-(full-remote-possible-%F0%9F%87%AB%F0%9F%87%B7)).
- **Tech Stack**: Modern stack including React, React Native, Python, PostgreSQL, Snowflake, Docker, and microservices – attractive for engineers.
- **Growth**: Rapidly scaling company with strong year-over-year employee and traffic growth, offering career development opportunities.
- **Open Roles**: Account Manager and Customer Care Specialist currently listed [linkedin.com](https://fr.linkedin.com/company/staycation); also Senior Fullstack Developer posted externally.

## Sources
1. [staycation.co](https://www.staycation.co/en)
2. [linkedin.com](https://fr.linkedin.com/company/staycation)
3. [beta.staycation.co](https://beta.staycation.co/en/about)
4. [theorg.com](https://theorg.com/org/staycation)
5. [weekday.works](https://jobs.weekday.works/staycation-%F0%9F%9A%80-senior-fullstack-developer-(full-remote-possible-%F0%9F%87%AB%F0%9F%87%B7))
6. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/staycation) (Careers page)

## Other roles at Staycation

- [⭐️ Stage - Account Manager Junior (Janvier 2027)](https://feeny.ai/job/stage-account-manager-junior-janvier-2027-staycation-paris-7g6fr3brgx9r) — Paris, France
- [🌟 Stage - Business Developer (Janvier 2027)](https://feeny.ai/job/stage-business-developer-janvier-2027-staycation-paris-nq1n7vfhznvh) — Paris, France
- [📱 Fullstack Developer](https://feeny.ai/job/fullstack-developer-staycation-paris-gj8ernt8wpas) — Paris, France