---
title: 'Starlink Customer Success Manager (Europe) at SpaceX_Global'
canonical: 'https://feeny.ai/job/starlink-customer-success-manager-europe-spacex-global-dublin-vw785bnm28s8'
type: 'job'
last_seen: '2026-11-08'
---

# Starlink Customer Success Manager (Europe) at SpaceX_Global

- **Company:** SpaceX_Global
- **Location:** Dublin, Ireland
- **Posted:** 2026-11-05
- **Last confirmed live:** 2026-11-08
- **Apply:** https://job-boards.greenhouse.io/spacexglobal/jobs/8931140002

## Job description

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

## STARLINK CUSTOMER SUCCESS MANAGER (EUROPE)

Starlink delivers high-speed, low-latency internet worldwide. Enterprise resellers purchase Starlink hardware and service from SpaceX and sell, deploy, and support it for their own business customers. The reseller, not the end user, is SpaceX’s customer. Resellers often operate across more than one country, legal entity, and Starlink product.

Based in Dublin, the Customer Success Manager, Europe is the primary SpaceX contact for an assigned book of these resellers once the contract is signed. The role is accountable for revenue growth, service activation, and the day-to-day health of those accounts.

## RESPONSIBILITIES:

- Serve as the primary contact for assigned European reseller accounts, including partners that operate in more than one country.
- Manage each account from contract signature through onboarding, order placement, shipment, activation, and ongoing account management.
- Grow revenue in the assigned book through additional sites, additional kits, and new use cases, and carry each opportunity through to order and payment.
- Track shipments, activations, and payments against revenue targets, and escalate early when a commitment is at risk. Remove barriers to growth and delivery, including pricing, capacity, billing, payment, tax, logistics, and product issues, by coordinating engineering, support, finance, and operations.
- Keep account records current so status, risk, and opportunity are visible to internal teams.
- Set clear expectations on scope, timing, and delivery, including commitments SpaceX will not make.
- Monitor contract compliance and account health to limit delayed payment and churn.
- Run business reviews with reseller leadership covering performance, open issues, and the forward revenue plan.
- Use what you learn in market to improve onboarding, country priorities, and operating processes across Europe.

## BASIC QUALIFICATIONS:

- Bachelor’s degree in engineering, business, or a related field, or a high school diploma or equivalency certificate and 6+ years of professional experience in account management, customer success, business development, operations, or a technical customer-facing role.
- 5+ years owning a defined book of business, with accountability for retention, revenue realization, expansion, or collections.
- 5+ years supporting customers on a technical product or service, including channel or reseller relationships.
- Professional fluency in written and spoken English.

## PREFERRED SKILLS AND EXPERIENCE:

- Ability to handle executive communication, commercial negotiation, and operational escalation in the same period.
- A record of growing revenue in existing accounts while keeping orders, delivery, and payment current.
- Experience in Europe with multi-country accounts, including differences in regulation, currency, tax, logistics, or partner sales.
- Professional fluency in French, German, Spanish, Italian, or Polish.
- Experience with contracts, pricing, and multi-year commercial terms.
- Experience resolving billing and payment issues with large customers.
- Experience in telecommunications, satellite, maritime, networking, or comparable infrastructure sold to enterprise or government customers.

## ADDITIONAL REQUIREMENTS:

- This role is onsite based in our Dublin office, remote work not considered.
- Core hours cover the European business day, so you are available to resellers in Europe.
- Ability to travel 50%+ of the time, domestically and internationally, as needed.
- Must be able to work extended hours and weekends as needed, including coverage across global time zones.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

## About SpaceX_Global

## Company Overview
- **One-liner**: SpaceX_Global is the international arm of SpaceX responsible for scaling and operating Starlink’s satellite internet service across the Asia-Pacific, Latin America, Europe, and the Middle East.
- **Entity Type**: Private (wholly owned by SpaceX)  
- **Headquarters**: Singapore (APAC hub) with additional regional offices in Dublin, Ireland and São Paulo, Brazil  
- **Founded**: Starlink commercial service launched in 2020; SpaceX_Global entity formed to support worldwide sales and operations  
- **Founders**: Elon Musk (founder of SpaceX); no separate founders for SpaceX_Global  

## Core Business
- **Primary industry**: Satellite telecommunications / Internet service provider (ISP)  
- **Target customers**: B2B enterprise (telecom operators, governments, shipping, aviation), B2C residential, SMB, and institutional (defense, disaster response)  
- **Mission / purpose**: Enable high‑speed, low‑latency internet access globally – especially in underserved and remote areas – while advancing SpaceX’s ultimate goal of making humanity multi‑planetary  

## Products & Services
- **Starlink (Standard)**: Consumer satellite internet terminal, offering speeds of 50–220 Mbps, low latency (~25–50 ms), ideal for rural and suburban users. **Type**: Hardware + service.  
- **Starlink Business**: Higher‑performance terminal with increased throughput (up to 500 Mbps) and priority support for enterprises, SMBs, and remote offices. **Type**: Hardware + service.  
- **Starlink Maritime**: Ruggedised terminal designed for ships, offshore platforms, and vessels, delivering high‑speed connectivity at sea. **Type**: Hardware + service.  
- **Starlink Aviation**: In‑flight connectivity solution for commercial and private aircraft. **Type**: Hardware + service.  
- **Starlink RV (Roam)**: Portable terminal for recreational vehicles and mobile users, usable on land across coverage areas. **Type**: Hardware + service.  

## Market Standing
- **Valuation / Market Cap**: SpaceX overall is privately held; estimated valuation ~$210 B as of late 2025 (sources: Bloomberg, CNBC). SpaceX_Global’s valuation is not separately disclosed.  
- **Key Metric**: Starlink surpassed **4 million subscribers** worldwide in 2025 (from $8.2 B revenue in 2024); annual revenue for SpaceX_Global not publicly broken out.  
- **Notable Investors / Partners**: SpaceX investors include Founders Fund, Google, Fidelity, and Baillie Gifford. Partners include major telecom operators, airlines, and government agencies.  
- **Growth Signals**:  
  - Rapid geographic expansion into over 100 countries.  
  - Launch of Gen2 satellites (higher capacity) and direct‑to‑cell service.  
  - Active hiring for senior sales and supply chain roles in Asia, Latin America, and Europe (indicates aggressive enterprise push).  

## Competitive Advantages
- **Vertically integrated**: SpaceX builds its own satellites, rockets, and user terminals, controlling cost, quality, and speed.  
- **First‑mover in LEO broadband**: Massive constellation of ~7,000+ satellites provides low latency and global coverage that competitors (OneWeb, Amazon Kuiper) are only beginning to match.  
- **Rapid deployment & iteration**: SpaceX’s manufacturing and launch cadence (multiple launches per week) allows continuous capacity upgrades.  
- **Strong brand & mission**: “Enabling life on Mars” attracts top talent and customer loyalty.

## Strategic Focus
- **Enterprise & government sales**: Deepening penetration in APAC, Latin America, and EMEA through dedicated sales teams and local partnerships.  
- **Infrastructure scaling**: Building out ground stations, licensing, and local regulatory support to handle growing subscriber base.  
- **Product innovation**: Expanding direct‑to‑cell (text, voice, IoT), maritime, and aviation offerings; reducing terminal costs to improve margins.  
- **Supply chain resilience** (evidenced by Global Supply Manager role in Singapore): Optimising contract manufacturing for user terminals and ground stations.

## Why Work Here
- **Mission‑driven environment**: Employees are expected to have “extreme ownership”, urgency, and a bias toward action (job descriptions explicitly state “must be available to work extended hours and weekends as needed”).  
- **Global exposure**: Roles based in Singapore, Dublin, and São Paulo involve cross‑functional work with teams in the US, Asia, and Europe.  
- **Growth trajectory**: Being part of the fastest‑growing satellite internet company offers rapid career acceleration for top performers.  
- **On‑site culture**: Positions in Dublin require full‑time on‑site work; Singapore roles likely also require presence. Travel up to 50% for sales and supply chain roles.  
- **Compensation & benefits**: Not publicly detailed, but typical SpaceX‑Global roles include competitive base salary, equity (options/restricted stock) and performance bonuses – negotiated individually.  
- **Engineering‑first mindset**: Data analytics, automation, and technical problem‑solving are embedded in business operations (e.g., Python, SQL, financial modelling expected).  

## Sources
1. [Greenhouse – Sr. Sales Manager, APAC (Starlink Enterprise Sales)](https://job-boards.greenhouse.io/spacexglobal/jobs/8379189002)  
2. [Greenhouse – Global Supply Manager (Starlink Product)](https://job-boards.greenhouse.io/spacexglobal/jobs/8403006002)  
3. [Greenhouse – Sr. Business Operations Manager (Starlink Brazil Growth)](https://job-boards.greenhouse.io/spacexglobal/jobs/8450125002)  
4. [Greenhouse – Treasury Analyst (EMEA)](https://job-boards.greenhouse.io/spacexglobal/jobs/8450132002)  
5. [Greenhouse – Sr. Treasury Analyst (EMEA)](https://job-boards.greenhouse.io/spacexglobal/jobs/8328087002)  

*Note: Financial and subscriber data derived from public SpaceX announcements and reputable business press; SpaceX_Global does not separately publish financials.*

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