---
title: 'Starlink Customer Success Manager (Transit) at SpaceX'
canonical: 'https://feeny.ai/job/starlink-customer-success-manager-transit-spacex-redmond-s6payyzyyajs'
type: 'job'
last_seen: '2026-09-08'
---

# Starlink Customer Success Manager (Transit) at SpaceX

- **Company:** SpaceX
- **Location:** Redmond, WA
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-08
- **Apply:** https://boards.greenhouse.io/spacex/jobs/8758321002?gh_jid=8758321002

## Job description

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

## STARLINK CUSTOMER SUCCESS MANAGER (TRANSIT)

Starlink is delivering high-speed, low-latency internet around the world. Customer Success is the post-sale owner of the customer relationship, where they are the single name on a book of enterprise accounts from contract signature through onboarding, activation, payment, and long-term growth. This role owns Starlink Transit accounts (formerly called Community Gateway). Each site is a project and often a separate customer: licensing, hardware, installation, activation, and ongoing service. You take assigned accounts from contract signature through site bring-up, payment, and expansion. Sales books the deal. You own everything after. This is an individual contributor role, and the ideal candidate is a self-starter who is comfortable operating without a defined playbook, holds a high bar of communication, and treats revenue, activation, and account health as their personal responsibility.

## RESPONSIBILITIES:

- Own assigned Starlink Transit accounts and sites from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact
- Hit and exceed revenue targets on time by tracking readiness, shipments, licensing, activations, and payments, and by raising risks early when dates or dollars may slip
- Keep internal systems current so account status, site status, risk, and opportunity are visible in one place
- Monitor account health—including contract compliance, statements of work, KPI performance, invoicing, logistics, site licensing, and the customer relationship—to prevent delayed cash or churn
- Set clear expectations with customers and partners on what SpaceX can and cannot commit to on timing and delivery
- Build account plans that define current state, a healthy account, and the next dollar of revenue
- Identify expansion, additional sites or capacity, follow-on statements of work, and new ways customers can use Starlink Transit
- Facilitate leadership business reviews that connect Starlink performance to customer results
- Forecast retention and revenue for the book so leadership can plan against a real number
- Bring customer feedback into SpaceX and work with engineering, support, finance, operations, and market access to reduce errors across accounts and sites
- Treat each site as a project through activation—coordinate hardware, licensing, installation partners, and internal teams until the site is live and billing
- Help shape how we operate Transit at scale, including onboarding, order tracking, and getting paid
- Document processes that support expansion and scaling of the business

## BASIC QUALIFICATIONS:

- Bachelor’s degree in engineering, business, or a related field, OR high school diploma / equivalency certificate and 6+ years of professional experience in account management, customer success, business development, operations, or a technical customer-facing role
- 5+ years owning a defined book of business with accountability for customer health and revenue (retention, realization, expansion, or collections), not just project delivery
- 5+ years supporting customers on a technical product or service

## PREFERRED SKILLS AND EXPERIENCE:

- Experience delivering multi-site or project-based customer work (site bring-up, infrastructure, or similarly complex deployments)
- Experience with telecommunications, satellite, networking, or similar infrastructure sold to enterprise, telecom, or government customers
- A track record of growing revenue inside existing accounts, such as expansion, additional sites, or new ways the customer uses the product
- Experience running several complex workstreams at the same time and delivering them on tight timelines
- Strong written and verbal communication, with the ability to work clearly with executives, operators, and finance
- Experience with licensing, import, or multi-country deployments

## ADDITIONAL REQUIREMENTS:

- Willing to work early mornings, evenings, and weekends as needed for customer time zones and critical site milestones
- Willing to travel to customer sites as needed

## ITAR REQUIREMENTS:

- To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR [here](https://www.pmddtc.state.gov/?id=ddtc_kb_article_page&sys_id=24d528fddbfc930044f9ff621f961987).

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.

## About SpaceX

## Company Overview
- **One-liner**: SpaceX designs, manufactures, and launches advanced rockets and spacecraft while building a global satellite broadband network and AI infrastructure to enable interplanetary life.
- **Entity Type**: Public (Nasdaq: SPCX) – IPO priced at $135/share on June 12, 2026
- **Headquarters**: Starbase, Texas (primary); Hawthorne, California (historical headquarters)
- **Founded**: 2002
- **Founders**: Elon Musk

## Core Business
- **Industries**: Aerospace & Defense, Spaceflight, Satellite Telecommunications, Artificial Intelligence
- **Target Customers**: Government (NASA, U.S. Armed Forces, international agencies), Commercial satellite operators, Broadband consumers (Starlink), Defense/intelligence (Starshield)
- **Mission**: To make humanity multiplanetary by building the integrated hardware and software infrastructure of the future across space, connectivity, and AI.

## Products & Services
- **Falcon 9**: Reusable two-stage rocket – the world’s most launched orbital rocket, with over 630 successful first-stage reflights.
- **Falcon Heavy**: Heavy-lift launch vehicle composed of three Falcon 9 cores; capable of lifting nearly 64 metric tons to orbit.
- **Starship**: Fully reusable super-heavy launch vehicle and spacecraft (largest ever built) designed for missions to the Moon, Mars, and beyond.
- **Dragon 2**: Crew and cargo spacecraft used for NASA Commercial Crew and private missions to the ISS and beyond.
- **Starlink**: Low-Earth-orbit satellite constellation providing high-speed, low-latency broadband internet to over 10.3 million people globally.
- **Starshield**: Military-grade satellite services for national security and defense customers.
- **SpaceXAI**: Division focused on AI compute infrastructure, frontier models, and real-time data processing (including AI compute satellites).

## Market Standing
- **Valuation**: Conflicting reports – Internal share offer in 2025 valued SpaceX at **$800 billion**; IPO pricing (June 2026) implied a market capitalization of approximately **$75 billion** for the shares offered.
- **Key Metric**: Annual revenue of **$15.0 billion** (2025); total funding raised **$15.2 billion** across 56 rounds.
- **Notable Investors/Partners**: Google (led $1B Series G), Intesa Sanpaolo, NASA, U.S. Space Force, and numerous institutional investors.
- **Growth Signals**: Employee headcount of **11,387** (monthly growth +2.5%); **1,671 active job postings**; Falcon 9 launch cadence of 1–3 per week; Starlink subscriber base covering ~10.3 million people; recent acquisition of xAI (February 2026).

## Competitive Advantages
- **Full reusability**: Only company with a fleet of reusable orbital rockets (Falcon 9, Falcon Heavy), dramatically lowering per-launch cost.
- **Vertical integration**: Designs, manufactures, and operates its own rockets, spacecraft, satellite constellation, and AI platform – enabling rapid iteration and cost control.
- **Scale and reliability**: More orbital launches per year than any other provider (public or private); proven track record with NASA and DoD.
- **First-mover in commercial spaceflight**: Established crew transport, satellite internet, and now AI compute in orbit.

## Strategic Focus
- **Starship development**: Complete testing and operational deployment of the fully reusable Starship system for lunar (Artemis) and Mars missions.
- **Starlink expansion**: Grow subscriber base, launch V3 satellites, and extend mobile and direct-to-cell services.
- **AI integration**: Leverage SpaceXAI for on-orbit compute and real-time data analytics; build AI compute satellites.
- **Interplanetary infrastructure**: Develop technologies for sustained human presence on the Moon and Mars.

## Why Work Here
- **Mission-driven culture**: Employees directly contribute to making life multiplanetary – “hard work and innovative solutions result in big gains.”
- **Impactful projects**: Work on reusable rockets, crewed spacecraft, global broadband, and AI systems that are actively changing the space industry.
- **Compensation**: Competitive salaries, comprehensive health benefits, and equity packages.
- **Work locations**: Primary campuses in Hawthorne, CA and Starbase, TX (with additional sites in Cape Canaveral, FL and Vandenberg, CA). Roles span engineering, software, manufacturing, and support.
- **Engineering culture**: Merit-based, fast-paced, with high ownership; top talent sourced from Tesla, Boeing, NASA JPL, and other aerospace leaders.
- **Open roles**: Over 1,600 active positions across software, AI, avionics, propulsion, supply chain, and more – including internships.

## Sources
1. [SpaceX Careers Page](https://www.spacex.com/careers)
2. [LinkedIn – SpaceX Company Profile](https://www.linkedin.com/company/spacex)
3. [SpaceX IPO Factsheet (PDF)](https://content.spacex.com/cms-assets/FINAL_Documents%20and%20Updates/SpaceX%20IPO_Factsheet.pdf)
4. [SpaceX IPO Pricing Press Release](https://ir.spacex.com/updates/releases-details/2026/Space-Exploration-Technologies-Corp--Announces-Pricing-of-Initial-Public-Offering/default.aspx)
5. [SpaceX Jobs Board (Greenhouse)](https://job-boards.greenhouse.io/spacex)

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