---
title: 'Strategic Account Director at Enterpret'
canonical: 'https://feeny.ai/job/strategic-account-director-enterpret-new-york-bf42350m8yvv'
type: 'job'
last_seen: '2026-09-04'
---

# Strategic Account Director at Enterpret

- **Company:** Enterpret
- **Location:** New York, NY
- **Work type:** remote
- **Posted:** 2026-08-02
- **Last confirmed live:** 2026-09-04
- **Apply:** https://job-boards.greenhouse.io/enterpret/jobs/7823811003

## Job description

## Role overview

At Enterpret, we’re building the future of Customer Intelligence: helping companies understand their customers by turning feedback, conversations, and qualitative data into decisions. Product, marketing, support, and research teams use Enterpret to answer questions they used to guess at.

We’re hiring a Strategic Account Director to own our largest and most complex opportunities. You’ll carry a named list of global brands, land them, and grow each one from a single team into a company-wide standard. You’ll report directly to the Head of Revenue.

This is a category-creation seat. Most of your buyers do not have a line item for Customer Intelligence Infrastructure yet. A large part of the job is helping Product, Support, and Data leaders understand the revenue implications of a fragmented and disorganized customer ecosystem. That takes patience, real business acumen, and the willingness to build a business case instead of sending a deck.

You’ll work with Marketing, Product, Customer Success, Solutions Engineering, and our founders on every account. On deals this size, you’re the one deciding who to pull in and when.

## What you’ll do

- Own a named list of strategic accounts. Build a point of view on each: where the pain sits, who controls budget, what a three-year footprint looks like.
- Land net-new flagship logos at the top of the market, then expand across business units, from one product team into research, support, marketing, and executive reporting.
- Run six to twelve month cycles with ten or more stakeholders through security review, procurement, legal, MSA and DPA negotiation, without losing momentum.
- Build the business case yourself. Quantify what changes when a company can see every customer signal in one place, in numbers a CFO recognizes.
- Design POCs and trials with success criteria agreed up front, so evaluations end in a decision rather than drifting into next quarter.
- Earn executive sponsorship at the C-Suite and SVP level, and keep those relationships alive between deals.
- Apply MEDDPICC to qualify rigorously and reframe how prospects and customers think about their customer data.
- Forecast honestly in Salesforce. Clear risk calls, no surprises in the last week of a quarter.
- Bring market context back in. Your accounts are the sharpest input we have on roadmap and positioning. Make sure our Product team hears it directly.

You’ll know you’re successful when

- You consistently meet or exceed new ARR targets, including multi-year commitments.
- At least one of your accounts has moved from a first use case to a company-wide deployment.
- Executives at your accounts take your call because you’ve earned it, not because a meeting was booked for them.
- Other AEs on the team ask to copy your account plans.

## Requirements

- Experience: 10+ years in enterprise software sales, with at least three of those selling into the Fortune 500 or Global 2000 at ACVs above $200K.
- Skills:
- A record of landing net-new flagship logos, not only growing inherited accounts. We’ll ask for names, deal sizes, and how you got in the door.
- Comfort in the messy middle of a strategic deal: multi-business-unit expansion, budget that doesn’t exist yet, competing internal priorities, a champion who changes jobs halfway through.
- Fluency in AI, analytics, or data platforms, enough to hold a real technical conversation and know when to bring in Pre-Sales.
- Value-based selling and quantified business cases. Experience with Challenger or Force Management is a plus.
- Executive presence in writing and in the room. You can hold a 45-minute conversation with a CPO and have them ask for the next one.
- Tolerance for an early-stage company. Some of the process you need won’t exist yet, and you’ll build it as you sell.
- Proficiency with Salesforce (SFDC), Gong, and Outreach.
- Travel: 30%, more when a deal calls for it. Onsites move these accounts in a way calls don’t.

## What We Value

At Enterpret, we operate with a deep sense of ownership — we play for the team and do what it takes to win together. We care personally for our teammates while pushing each other with honest, actionable feedback. Above all, we approach everything with humility and a drive to keep learning and getting better.

## Equal Opportunities

We are an equal opportunity employer. We ensure that none of our employees or prospective employees receives less favourable treatment as a result of age, sex, disability, marital status, colour, race, religion or ethnic origin. Equally we aim to ensure that no such employee is disadvantaged by terms and conditions of employment which cannot be justified.

## About Enterpret

## Company Overview
- **One-liner**: Enterpret provides an AI-powered customer intelligence platform that connects support, sales, and market signals into structured context for teams and AI workflows to drive retention and revenue.
- **Entity Type**: Private (Series A – $20.8M raised in December 2024)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2020
- **Founders**: Arnav S. (Co-founder & CTO)

## Core Business
- **Primary industry**: Customer Intelligence / AI-powered analytics
- **Target customers**: B2B – product, customer experience, support, operations, and go-to-market teams at high-velocity product organizations (e.g., Notion, Perplexity, Strava)
- **Mission or purpose**: Help companies build better products by uncovering insights from customer feedback, and create a world where every customer voice matters.

## Products & Services
- **[Customer Intelligence Platform](https://www.enterpret.com/)**: A full-stack SaaS platform that ingests and structures feedback from support tickets, sales calls, surveys, reviews, social conversations, community discussions, CRM data, and product usage signals. Features include Adaptive Taxonomy, Context Graph, Support Intelligence, Sales Intelligence, and Market Intelligence.
- **[Enterpret MCP](https://www.enterpret.com/)**: Model Context Protocol (MCP) integrations allowing teams to query and act on customer context from AI tools like Claude and ChatGPT, and create tickets, alerts, and workflows directly from findings.
- **Integrations**: Native connections to Slack, Jira, Linear, Salesforce, and other internal tools; also supports AI workflow triggers and automation.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding raised – **$25.1M** (Seed $4.3M in March 2022, led by Kleiner Perkins; Series A $20.8M in December 2024, led by Canaan Partners)
- **Notable Investors/Partners**: Canaan Partners (lead Series A), Kleiner Perkins, Sequoia Capital; customers include Notion, Perplexity, Strava, The Farmer’s Dog, Loom, Cameo.
- **Growth Signals**: Headcount grew 28.6% YoY to 63 employees; active hiring across engineering and GTM roles; strong brand adoption among high-profile product teams.

## Competitive Advantages
- **Adaptive Taxonomy**: Feedback categories evolve with product language, so insights remain consistent over time without manual re-tagging.
- **Context Graph**: Every signal is tied to customer segments, LTV, lifecycle stage, usage area, and business outcomes (churn, NPS, CSAT, expansion).
- **Outcome Measurement**: Tracks whether product decisions actually worked (e.g., reduction in ticket volume, improvement in sentiment, changes in retention) – closing the feedback loop.
- **AI-First Integration**: Deep compatibility with MCP and major AI tools (Claude, ChatGPT) enables teams to embed customer intelligence directly into existing workflows and agent systems.

## Strategic Focus
- Expand "customer intelligence infrastructure" to power AI workflows and agents across enterprises.
- Continue deepening integrations with productivity and CRM platforms (Jira, Linear, Slack, Salesforce).
- Scale go-to-market with dedicated commercial and enterprise account executives (hiring in NYC).
- Enhance the platform’s ability to measure revenue impact of product decisions (churn prevention, expansion attribution).

## Why Work Here
- **Culture**: Values-driven environment emphasizing ownership, direct feedback, humble growth mindset, solving customer pain, and fast-paced yet detail-oriented execution.
- **Work Policy**: Hybrid/office options – headquarters in San Francisco, offices in New York City (hybrid) and Bengaluru, India (in-office). Some roles (e.g., Enterprise Account Executive) offer remote/hybrid flexibility.
- **Engineering & Perks**: Tackle complex challenges in NLP, serverless computing, and frontend analytics. Backed by top-tier VCs (Kleiner Perkins, Sequoia, Canaan). Opportunities to see direct impact on customer churn, retention, and roadmap decisions. Small, tight-knit team with strong alumni backgrounds from Google, Amazon, Uber, Rubrik, and Scale AI.

## Sources
1. [enterpret.com](https://www.enterpret.com/careers) – Careers page
2. [enterpret.com](https://www.enterpret.com/) – Main product page
3. [boards.greenhouse.io](https://boards.greenhouse.io/enterpret) – Job listings
4. [linkedin.com](https://www.linkedin.com/company/enterpret) – Company LinkedIn profile
5. [builtin.com](https://builtin.com/company/enterpret) – Company profile on Built In

## Other roles at Enterpret

- [Forward Deployed Engineering Lead](https://feeny.ai/job/forward-deployed-engineering-lead-enterpret-new-york-hep0rm6psbe3) — New York, NY
- [Member of Technical Staff, Platform](https://feeny.ai/job/member-of-technical-staff-platform-enterpret-bengaluru-v36kpxexksnm) — Bengaluru, India
- [Staff Software Engineer, Platform](https://feeny.ai/job/staff-software-engineer-platform-enterpret-bengaluru-fwp9tbh5b1t7) — Bengaluru, India
- [Member of Technical Staff, Core Product](https://feeny.ai/job/member-of-technical-staff-core-product-enterpret-bengaluru-dvbtdv05frfg) — Bengaluru, India
- [Senior Product Manager, Integration Ecosystem](https://feeny.ai/job/senior-product-manager-integration-ecosystem-enterpret-bengaluru-e6ahxw3rg70d) — Bengaluru, India
- [Executive Assistant & Office Manager](https://feeny.ai/job/executive-assistant-office-manager-enterpret-new-york-mm3tpxp5dz3c) — New York, NY
- [Strategic Customer Success Manager](https://feeny.ai/job/strategic-customer-success-manager-enterpret-new-york-jm35m5v4fkdq) — New York, NY
- [Business Development Representative](https://feeny.ai/job/business-development-representative-enterpret-new-york-14z7j1qy3747) — New York, NY
- [Business Development Representative](https://feeny.ai/job/business-development-representative-enterpret-bengaluru-kdrdnny6wk6j) — Bengaluru, India
- [Principal Engineer, Core Product](https://feeny.ai/job/principal-engineer-core-product-enterpret-bengaluru-02rk5wd2ywgz) — Bengaluru, India