---
title: 'Strategic Account Executive at incident.io'
canonical: 'https://feeny.ai/job/strategic-account-executive-incident-io-san-francisco-yybzbw86w3j6'
type: 'job'
last_seen: '2026-09-09'
---

# Strategic Account Executive at incident.io

- **Company:** incident.io
- **Location:** San Francisco, CA
- **Compensation:** $175k–$200k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2025-04-09
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/incident/e05bfe26-0d8f-49b6-9253-9b67745afbe6

## Job description

## A LITTLE ABOUT US

incident.io http://incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.

The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.

We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.

## THE ROLE IN ONE LINE

You're joining as the second Strategic AE on a segment that's already proving out — our founding rep is building pipeline fast, and we need you to help us cover it and take incident.io http://incident.io deeper into traditional enterprise, beyond the digital-native base we've won so far.

## WHAT THAT LOOKS LIKE DAY TO DAY

As the second Strategic AE at incident.io http://incident.io, you're joining a segment that's already working — our founding rep has built serious pipeline fast, and your job is to help us cover it and push further into traditional enterprise, the territory beyond our digital-native roots.

We're not looking for someone coin-operated. We want someone who can steer through ambiguity, working it out together with leadership and the founding rep as this segment takes shape, then taking the reins on driving pipeline and opportunities forward.

You'll work closely with our founders and CRO, not as a formality but because this segment is still being written and they're genuinely in the weeds with you. Alongside that, you've got strategic CSMs, pre-sales Solutions Engineer support, a customer support engineer, and a product team that will turn your feature requests around in hours or days, not the quarters-long roadmap cycles you're used to elsewhere. For a Strategic AE, that's the kind of executive support and internal firepower most people never get.

We're an AI-forward company, founded by engineers, and everyone here has unlimited Claude access. We're looking for someone who's genuinely an early adopter — using AI in how you research accounts, prep for deals, and work faster than the rep across the table at a legacy vendor.

This isn't a role with a scripted ladder — the upside here is earning power, growing as the segment grows and the accounts you close and inherit get bigger. If leadership is where you're headed long-term, know that when we open new roles, we look inward at existing talent first. We want this to be a rocket ship for your career, not just your quota.

## WHO YOU ARE

- You've sourced and closed traditional enterprise deals before, and you've got the results to prove it — from knowing how to leverage a network and create real opportunities inside Fortune 500 accounts where nobody's just waiting for your email.
- You've worked in growth-stage startups and know what that actually demands — an evolving playbook, not a finished one, and you're comfortable helping write it rather than waiting for someone to hand it to you.
- You're action-oriented. We trust you to make the call and move, not ask permission every step of the way — and you're comfortable operating that way.
- You're solutions-minded when things get messy — a stalled deal or a tricky procurement process is a puzzle to you, not a wall.
- You're team-oriented — the kind of person others genuinely like working with. You'll partner with founders, a CRO, CSMs, SEs, and support, and you care as much about being good to work with as you do about hitting number.
- You want to be part of building something, not just executing inside an established motion — the idea of shaping a brand-new segment excites you more than it intimidates you.

## SUPPORTING YOU

We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.

- Market-leading private medical insurance. The proper kind, so you're never weighing up your health against a bill.
- Competitive PTO. Showing up at your best requires switching off, and we make sure you have time to do that.
- First Friday of every month off. Yes, seriously.
- Enhanced 401k. We put real money in, because future-you deserves better than an afterthought.
- Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
- Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
- Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
- Two budgets that have your back. $1000 to invest in your setup, $500 a year to invest in yourself.

## About incident.io

## Company Overview
- **One-liner**: incident.io provides an all-in-one AI-powered incident management platform that helps fast-moving teams respond to outages, coordinate on-call, and keep customers informed.
- **Entity Type**: Private (Series B, raised $62M at ~$400M valuation)
- **Headquarters**: London, UK (with offices in San Francisco and New York)
- **Founded**: 2021
- **Founders**: Stephen Whitworth (CEO), Pete Hamilton (CTO), Chris Evans (CPO)

## Core Business
- **Primary industry**: Incident management / IT operations / DevOps
- **Target customers**: B2B, primarily mid-market to enterprise (organisations of 200+ users), including engineering, product, support, and increasingly security teams
- **Mission**: “Move fast when you break things” — empower teams to respond quickly, coordinate clearly, and get better each time something breaks

## Products & Services
- **Response**: End-to-end incident lifecycle management, deeply integrated with Slack and Microsoft Teams, with AI-powered workflows to accelerate resolution
- **On-call**: Modern on-call scheduling with noise reduction, designed for humans — competes directly with PagerDuty (used by 70% of customers)
- **Status Pages**: Automated, transparent status updates to keep customers informed during incidents
- **Investigations**: AI-driven root cause analysis that surfaces failing PRs and suggests fixes, often before the responder has opened their laptop
- **AI Copilot**: Summarises incident calls, queries monitoring tools like Datadog, and generates action items

## Market Standing
- **Valuation**: ~$400 million (Series B, April 2025) — [TechCrunch](https://techcrunch.com/2025/04/10/incident-io-raises-62m-at-a-400m-valuation-to-help-it-teams-move-fast-when-things-break/)
- **Key Metric**: Total funding $96M; annual revenue not disclosed, but customer base tripled in the last 12 months
- **Notable Investors/Partners**: Insight Partners (Series B lead), Index Ventures, Point Nine Capital
- **Growth Signals**: 190 employees across London, SF, and NY; over 1,000 customers including Netflix, Airbnb, Block, Linear, Ramp, and Etsy; 250,000 incidents managed since founding; 75% of new customers are U.S.-based — [incident.io/careers](https://incident.io/careers), [TechCrunch](https://techcrunch.com/2025/04/10/incident-io-raises-62m-at-a-400m-valuation-to-help-it-teams-move-fast-when-things-break/)

## Competitive Advantages
- **All-in-one platform**: Combines on-call, response, status pages, and AI investigation — reducing tool fragmentation that plagues incident management
- **AI-first, pragmatically**: Uses AI where it genuinely adds value (investigation, summarisation, root cause analysis) rather than for hype — [incident.io/blog/incident-io-behind-the-curtain](https://incident.io/blog/incident-io-behind-the-curtain)
- **Office-first culture**: High-bandwidth collaboration and pace, attracting talent who thrive in an in-person environment
- **PagerDuty Rescue Program**: Aggressive migration offering (white-glove migration, contract buyout) to capture market share — [incident.io](https://incident.io/)
- **Strong product-led growth**: Engineers love the product, driving organic adoption

## Strategic Focus
- Deepen AI capabilities for incident investigation and remediation (moving toward autonomous fixes)
- Expand into security incident response (already seeing adoption from security teams)
- Grow U.S. market presence through sales and marketing
- Continue to build out the platform to cover the full incident lifecycle

## Why Work Here
- **Culture**: High trust, high standards, fast execution. Values: *Make it magic*, *Find a way*, *Raise the pace*, *Trust by default*, *Win together* — [incident.io/careers](https://incident.io/careers)
- **Work environment**: Office-first in London (4–5 days/week expected, with occasional remote weeks); offices in SF and NY. Not a remote-first company — [incident.io/blog/incident-io-behind-the-curtain](https://incident.io/blog/incident-io-behind-the-curtain)
- **Engineering culture**: 1–3 week projects, broad product surface area, written alignment (scopes, design docs, thorough commit messages), AI used where it genuinely helps
- **Growth**: Well-funded, fast-growing, strong market position — career-defining problems and a wildly talented team
- **Perks**: Not explicitly listed, but emphasis on sane work-life balance, autonomy, and working on a product customers genuinely love

## Sources
1. [incident.io/careers](https://incident.io/careers)
2. [incident.io](https://incident.io/)
3. [LinkedIn](https://www.linkedin.com/company/incident-io)
4. [incident.io/blog/incident-io-behind-the-curtain](https://incident.io/blog/incident-io-behind-the-curtain)
5. [TechCrunch](https://techcrunch.com/2025/04/10/incident-io-raises-62m-at-a-400m-valuation-to-help-it-teams-move-fast-when-things-break/)

## Other roles at incident.io

- [Product Engineer Summer Internship](https://feeny.ai/job/product-engineer-summer-internship-incident-io-london-64gyp7sss0dk) — London, United Kingdom
- [Product Engineer Placement (6 Months)](https://feeny.ai/job/product-engineer-placement-6-months-incident-io-london-2jc4dkphfx8p) — London, United Kingdom
- [Product Engineer Placement (1 year)](https://feeny.ai/job/product-engineer-placement-1-year-incident-io-london-gv4ywr4qnzzg) — London, United Kingdom
- [Product Engineer Graduate](https://feeny.ai/job/product-engineer-graduate-incident-io-london-exsvadgts3ny) — London, United Kingdom
- [Product Marketing Manager - AI & Platform](https://feeny.ai/job/product-marketing-manager-ai-platform-incident-io-london-4z0spsnssac6) — London, United Kingdom
- [Channel Partner Sales Manager](https://feeny.ai/job/channel-partner-sales-manager-incident-io-new-york-my7yyhcvcv46) — New York, NY
- [Enterprise Customer Success Manager](https://feeny.ai/job/enterprise-customer-success-manager-incident-io-san-francisco-40a672azkhms) — San Francisco, CA
- [Commercial Customer Success Manager](https://feeny.ai/job/commercial-customer-success-manager-incident-io-san-francisco-29pwnfams3r4) — San Francisco, CA
- [Product Engineer](https://feeny.ai/job/product-engineer-incident-io-london-3eb4g4jvyh1g) — London, United Kingdom
- [GTM Engineer](https://feeny.ai/job/gtm-engineer-incident-io-london-s82q918zk5dd) — London, United Kingdom