---
title: 'Strategic Account Executive at Observe.AI'
canonical: 'https://feeny.ai/job/strategic-account-executive-observe-ai-united-states-j5gbkg2rkgz2'
type: 'job'
last_seen: '2026-10-18'
---

# Strategic Account Executive at Observe.AI

- **Company:** Observe.AI
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-06-23
- **Last confirmed live:** 2026-10-18
- **Apply:** https://www.observe.ai/position?gh_jid=5275149008

## Job description

## About Us

[Observe.AI](http://observe.ai) is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI Agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.

Each AI Agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.

Built on a CX-native foundation, [Observe.AI](http://observe.ai) helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.

## Why Join Us

Joining the Strategic Accounts team is an exciting opportunity to become part of our team that is taking on a world of possibilities especially as we focus on becoming the #1 AI engine in the Contact Center industry. This is an amazing opportunity to collaborate with like-minded experts in their space, achieve common goals as a team, and provide you both with personal and professional experience.

In recent years, the integration of AI into contact centers has revolutionized the way organizations handle customer service. With the introduction of AI technologies, such as natural language processing (NLP), machine learning, and chatbots - we’ve transformed contact centers into intelligent hubs capable of providing efficient, personalized, and round-the-clock customer support.

## What You’ll Be Doing

- Own a named account list of 50 Fortune 250 prospects and drive each relationship from first conversation to signed contract.
- Partner with Account Associates, Solutions Engineering, and Customer Success to design and execute complex evaluations, tailored demos, and proofs of value that move deals forward.
- Forecast pipeline and targets weekly with accuracy and discipline — no surprises.
- Stay close to the industry landscape across buyers, competitors, and partners, and bring structured intelligence back to product, marketing, and leadership to sharpen our roadmap and go-to-market strategy.
- Work cross-functionally across Solutions, Marketing, Business Operations, Finance, Product, and Engineering — you know how to get things done across a matrixed organization.
- Play an active role in building the team — supporting the recruitment and onboarding of teammates as we scale.

## What You’ll Bring To The Role

- A history of closing. You've consistently hit ARR targets above $1M per year over the last 3 years in complex, multi-stakeholder enterprise deals.
- Deep experience designing and executing deal strategies in the contact center space — you understand the buyers, the competitive dynamics, and what it takes to win.
- Experience supporting the growth of large, fast-moving B2C organizations across Banking, Insurance, Healthcare, Travel and Hospitality, and Telecom. You know how these companies buy and what they care about.
- Comfortable leading high-visibility customer engagements — Customer Advisory Boards, industry conferences, product launches, and executive briefings.
- Skilled at gathering and distilling market intelligence across industry trends, competitive dynamics, customer needs, and prospect signals, and turning it into sharper strategy.
- Fluency in contact center KPIs and QA and coaching processes. You speak the language of the buyer.

## Why You’ll Love It Here

- Competitive compensation including equity: Market-aligned base pay, performance incentives, and meaningful equity ownership
- Excellent medical, dental, and vision insurance options: Comprehensive medical, dental and vision benefits for employees and eligible dependents
- Flexible Paid Time Off: Our unlimited, flexible PTO policy empowers you to take the time you need to recharge, maintain balance, and perform at your best.
- Additional Time to Recharge: 10 company holidays, an annual company-wide Winter Break, and paid parental leave to fully support life outside of work.
- 401(k) plan: Long-term financial planning support with tax-advantaged retirement savings
- Quarterly Lifestyle Spending Account: Flexible quarterly stipend to support wellness, learning and professional development, and personal growth
- Monthly Mobile + Internet Stipend: Support for remote and hybrid work connectivity needs
- Pre-tax Commuter Benefits: Tax-efficient transit and commuting support for hybrid and in-office employees

Autonomy and Agency: Play a meaningful role in scaling a category-defining GenAI platform transforming the future of customer experience.

Salary Range

The base salary for this role is $150,000 to $160,000, with a matching variable that brings total OTE to $300,000 to $320,000 per year. Compensation may vary based on a candidate's qualifications, skills, and experience.

Base pay is one part of the total package. This role is also eligible for equity (stock options) and additional performance-based incentives. The range above is a target — actual compensation reflects the Company's practices and the individual hired.

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe.AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit [www.observe.ai](http://www.observe.ai).

## About Observe.AI

## Company Overview
- **One-liner**: Observe.AI provides a purpose-built AI Agent platform for customer experience, enabling contact centers to deploy specialized AI agents that handle conversations, support frontline teams, and optimize operations.
- **Entity Type**: Private (Venture Capital-backed; Series C in 2022)
- **Headquarters**: Redwood City, California, USA (also engineering hub in Bengaluru, India)
- **Founded**: 2017
- **Founders**: Swapnil Jain (CEO & Co-Founder), Jithendra Vepa (CTO & Co-Founder)

## Core Business
- **Primary industry**: AI-powered Customer Experience (CX) / Contact Center Software
- **Target customers**: B2B – mid-market to enterprise contact centers across finserv, healthcare, retail, insurance, education
- **Mission**: “Transform how the world serves customers through AI” – turning every customer interaction into a driver of loyalty and growth

## Products & Services
- **AI Agents for Customers**: Autonomous, always-on AI support agents that resolve inquiries end-to-end across voice and chat, with structured workflows for compliance and authentication.
- **AI Agents for Frontline Teams**: Real-time companion AI that listens, thinks, and acts alongside human agents – providing context, next-best actions, and automated steps to reduce handle time and errors.
- **AI Agents for Operations**: Performance management agents that evaluate 100% of interactions (human and AI), surface trends, generate coaching, and provide full visibility into CX operations.
- **Unified Platform**: A multi-agent ecosystem where all AI agents share the same data, context, and workflows, integrating with existing CRM, CCaaS, knowledge bases, and backend systems.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: $213 million total funding raised (latest Series C in 2022)
- **Notable Investors**: Scale Venture Partners, Nexus Venture Partners, Menlo Ventures, SoftBank Vision Fund 2, Zoom, Dick Costolo (01 Advisors)
- **Growth Signals**:
  - 407 employees (PitchBook); offices in US (Redwood City), India (Bengaluru), Ireland, UK, Australia
  - Trusted by 350+ enterprises including Resmed, Pearson, 23andMe, Accolade, Group 1 Automotive
  - Recognized by Forbes as one of America’s Best Startup Employers
  - Named a Forrester Strong Performer in Conversational Intelligence
  - G2 Leader & High Performer across 17 AI categories

## Competitive Advantages
- **Purpose-built AI agents** for specific CX roles (customer, frontline, operations) – not generic chatbots
- **Multi-agent orchestration** on a single unified platform ensures consistency, auditability, and continuous improvement
- **Compliance-first design**: Enforced authentication, disclosures, policy adherence, and built-in evaluation for regulated industries
- **Rapid deployment**: Most teams go from setup to production in 1–2 months using pre-built workflows and integrations

## Strategic Focus
- Scaling the AI agent workforce to handle more complex, end-to-end customer journeys
- Deepening multi-agent orchestration and cross-platform integration
- Expanding global footprint (especially APAC and EMEA) and vertical-specific solutions
- Continuous investment in AI accuracy, governance, and real-time adaptability

## Why Work Here
- **Culture**: Inclusive, mission-driven team committed to “reimagining conversations” with AI. Recognized by Forbes as a top startup employer.
- **Work model**: Hybrid/remote options with offices in Redwood City, Bengaluru, and other global hubs. Flexible time-off policy, 10 company holidays + Winter Break.
- **Compensation & benefits**: Competitive salary + equity, medical/dental/vision, 401(k), pre-tax commuter benefits, parental leave, baby bonding leave, dependent spending accounts.
- **Wellness & lifestyle**: Monthly lifestyle spending account (wellness, learning, travel), on-site meals and snacks, mobile/internet stipend, employee assistance programs, on-site wellness centers.
- **Engineering culture**: Fast-moving, customer-first environment; emphasis on impact, curiosity, and collaboration. Interviews are two-way conversations.
- **Diversity & inclusion**: Equal Employment Opportunity employer; actively seeks and hires diverse talent; zero-tolerance for harassment.

## Sources
1. [observe.ai](https://www.observe.ai/) – Company homepage
2. [observe.ai/about-us](https://www.observe.ai/about-us) – Leadership, investors, mission
3. [observe.ai/careers](https://www.observe.ai/careers) – Careers page with benefits, values, interview guide
4. [builtin.com](https://builtin.com/company/observeai) – Employee count, office locations, recent job posts
5. [pitchbook.com](https://pitchbook.com/profiles/company/226886-59) – Funding, employee count, description

## Other roles at Observe.AI

- [GSI Partner Lead](https://feeny.ai/job/gsi-partner-lead-observe-ai-bengaluru-bkhqgc0kq160) — Bengaluru, India
- [AI Agent Engineer](https://feeny.ai/job/ai-agent-engineer-observe-ai-hyderabad-3rwxj4bj7tg3) — Hyderabad, India
- [Interaction Designer](https://feeny.ai/job/interaction-designer-observe-ai-bengaluru-16hgf36jfz1s) — Bengaluru, India
- [AI Agent Experience Designer](https://feeny.ai/job/ai-agent-experience-designer-observe-ai-canada-eeatxq8qxypp) — Canada
- [Staff Infrastructure Security Engineer](https://feeny.ai/job/staff-infrastructure-security-engineer-observe-ai-bengaluru-exa7k5914yy9) — Bengaluru, India
- [Senior Enterprise Account Executive - Pacific NorthWest](https://feeny.ai/job/senior-enterprise-account-executive-pacific-northwest-observe-ai-united-states-vw9abzgaxhra) — United States
- [AI Agent Engineer, Client Facing](https://feeny.ai/job/ai-agent-engineer-client-facing-observe-ai-redwood-city-nscn4je7vv9g) — Redwood City, CA
- [Senior Enterprise Account Executive (Midwest Territory)](https://feeny.ai/job/senior-enterprise-account-executive-midwest-territory-observe-ai-united-states-gq5azpnjm5jg) — United States
- [Strategic Account Executive](https://feeny.ai/job/strategic-account-executive-fam-brands-headquarters-d5tmaxrrpt8n) — Headquarters
- [Strategic Account Executive](https://feeny.ai/job/strategic-account-executive-okta-singapore-kak35e2jqy9g) — Singapore