---
title: 'Strategic Account Manager 3 at Behavox'
canonical: 'https://feeny.ai/job/strategic-account-manager-3-behavox-london-yn2fcy7m6b11'
type: 'job'
last_seen: '2026-09-11'
---

# Strategic Account Manager 3 at Behavox

- **Company:** Behavox
- **Location:** London, United Kingdom
- **Posted:** 2026-08-26
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/behavox/jobs/8160692

## Job description

## About Behavox

Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world.

From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise.

Our approach is unique, and it’s validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are.

We are looking for fearless innovators who have an insatiable appetite for building what no one has built before.

## About the Role

Behavox's Strategic Account Managers own the full commercial relationship with some of the world's most complex and highly regulated financial institutions. This includes delivery outcomes, commercial performance, executive relationships, and long-term strategic growth across a portfolio of global banks, hedge funds, asset managers, and energy firms operating under the world's most demanding regulatory frameworks.

Clients in this portfolio are building or strengthening unified controls frameworks that bring together communications surveillance, trade surveillance, compliant archiving, and policy management into a single, defensible control system. The Strategic Account Manager's role is to understand where each client sits on that journey, ensure Behavox is delivering against their current needs, and position the platform to serve the full scope of their controls framework over time. This requires full end-to-end ownership of the relationship, delivery, health, satisfaction, retention, and growth for every account in the portfolio, operating with a high degree of autonomy on account strategy, renewals, escalations, and executive relationships.

The role requires the ability to think strategically and execute operationally, often in the same day. The Strategic Account Manager will own all renewals across the portfolio, build retention strategy, lead negotiations, and close; accurately forecast ARR churn risk and develop mitigation plans; drive inbound expansion deals independently in collaboration with Account Executives; and lead executive business reviews that are genuinely strategic: conversations about compliance posture, regulatory risk, control maturity, and platform value.

This is a hybrid position based out of our London office.

## What You'll Bring

- Enterprise compliance technology and unified controls frameworks. Deep working knowledge of how communications surveillance, trade surveillance, compliant archiving, and policy management converge into a single control system at regulated financial institutions; understands how clients evaluate and mature their compliance posture over time.
- Financial services regulatory environment. Understands the regulatory obligations driving client demand, from communications monitoring requirements to trade reconstruction and archiving mandates, across global banking, hedge fund, asset management, and energy sectors.
- Multi-stakeholder account management across regulated financial institutions. Navigates complex organizational structures involving Heads of Surveillance, compliance analysts, technology teams, and operations teams; manages both executive-level strategic relationships and working-level practitioner relationships simultaneously.
- Commercial lifecycle management for enterprise SaaS. Owns the full renewal and expansion cycle: retention strategy, churn forecasting, negotiation, close, and pipeline development in partnership with Account Executives; understands how delivery health directly impacts commercial outcomes.
- Escalation management and operational accountability. Owns ticket triage, escalation, and resolution end to end for the full portfolio; manages complex, multi-workstream escalations with minimal manager involvement; builds relationships with Product, Engineering, and Support counterparts to accelerate resolution.

## What You'll Do

- Account health monitoring and risk identification. Independently assesses account health and risk across commercial, operational, and relationship dimensions; surfaces risk early by reading ticket patterns, stakeholder signals, and adoption data as intelligence; builds intervention plans without manager direction.
- Executive business review design and delivery. Designs and executes QBRs and EBRs for all accounts including executive-level engagement; leads conversations about compliance posture, regulatory risk, control maturity, and platform value rather than product update calls.
- Renewal ownership and churn forecasting. Owns all renewals across the portfolio: builds retention strategy, leads negotiations, closes; accurately forecasts ARR churn risk and develops mitigation plans using account health data, stakeholder intelligence, and delivery performance indicators.
- Expansion identification and commercial execution. Drives inbound expansion deals independently; collaborates with Account Executives per Unit of One model for strategic accounts; leads with value, not discount-first positioning; builds commercial plays grounded in customer intelligence.
- Delivery follow-through and client communication ownership. Owns the client-facing narrative when delivery issues arise, ensuring commitments made to the client are tracked and fulfilled; translates technical or operational updates into language the client can act on; holds internal teams accountable through to confirmed resolution so the client has everything they need without chasing.

## What We Offer

- A truly global mission with a passionate community in locations all over the world
- Huge impact and learning potential as our aspirations require bold innovation
- Highly competitive compensation
- Benefits include fully covered health coverage for employee and family
- Generous time-off policy and flexible work schedule

## About Our Process

We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams. We also know that the best Talent always has options so we believe that the process has to be a two way assessment - the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment.

During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies.

The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers. Finally we will ask you to meet with a number of our senior leaders to make sure that you are making the most informed call possible.

Please note that:

- We want to get to know you and have a genuine conversation, so the use of AI tools or assistance during live interviews is strictly prohibited and will result in immediate disqualification from the process
- Interviews may be recorded for internal review purposes to ensure fairness and enable collaborative hiring discussions within the team.

## About Behavox

## Company Overview
- **One-liner**: Behavox provides an integrated AI ecosystem that transforms corporate data into actionable insights for compliance, risk management, and revenue growth, primarily serving the financial services industry.
- **Entity Type**: Private (Series Unknown; Total Raised: $366.4M)
- **Headquarters**: London, United Kingdom (with offices in New York, Montreal, Toronto, Belfast, Virginia, Seattle, Tokyo, Singapore)
- **Founded**: 2014
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Compliance & Risk Management, AI-powered Communication Surveillance, Regulatory Archiving, Front Office Analytics
- **Target customers**: B2B, primarily large financial institutions (banks, hedge funds, private equity firms, commodities traders, crypto firms) and other non-financial enterprises
- **Mission or purpose statement**: Transforming data into AI insights that safeguard and enhance businesses.

## Products & Services
For each major offering:
- **Communications Surveillance (Polaris)**: AI-driven platform to monitor communications (voice, email, chat) for compliance risks and insider trading. SaaS.
- **Regulatory Archiving (Intelligent Archive)**: A secure, compliance-grade archiving solution for structured and unstructured data, meeting regulatory retention requirements. SaaS.
- **Front Office Analytics (Mosaic Smart Data / Quantum)**: AI-powered tools that transform transaction data into actionable insights to drive trading revenue. SaaS.
- **Knowledge Management**: Centralizes critical business knowledge into a single, searchable source of truth, leveraging AI for retrieval.
- **Policy Manager**: Streamlines the creation, management, and response to compliance queries with robust workflows.
- **Managed Services**: Enterprise-grade managed services for deploying and managing the Behavox ecosystem.
- **Conflict of Interest & Control Room**: Solutions to manage and monitor conflicts of interest and control room operations.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: $366.4M in total funding (as per latest CB Insights data); 44% ARR growth in 2024 (per company PR)
- **Notable Investors/Partners**: HPS Investment Partners (part of BlackRock) led a $175M round; serves 5 of the 15 largest hedge fund managers globally, 3 of the 10 largest banks outside China, 2 of 6 oil & gas supermajors, and 3 of the 10 largest private equity firms.
- **Growth Signals**: 44% ARR growth YoY in 2024; $270M spent on R&D over 10 years; deployed across five continents; recent $175M funding round to accelerate growth.

## Competitive Advantages
- **Domain-Specific LLM**: Unlike generic LLMs, Behavox’s models are trained on proprietary data donated by customers, giving them deep understanding of financial services language, context, and nuance.
- **Integrated Ecosystem**: Delivers a fully integrated suite of products (surveillance, archiving, analytics) with AI at its core, providing immediate value without custom AI development.
- **Deep Financial Services Penetration**: Trusted by the world’s largest banks, hedge funds, and trading firms, creating a high barrier to entry.
- **Customer Data Moat**: The more customers use the platform, the more proprietary data is donated, continuously improving the AI models.

## Strategic Focus
- **AI Leadership**: Continuing to invest heavily in its proprietary, industry-specific LLM to deepen its competitive moat.
- **Global Expansion**: Using the recent $175M funding to accelerate growth into new geographies and non-financial verticals.
- **Product Ecosystem Expansion**: Moving beyond compliance into revenue-generating analytics (Front Office) and broader enterprise knowledge management.

## Why Work Here
- **Culture**: Described as "fearless innovators" with a "BEST" (Behaviorally Exemplified Selection of Talent) hiring system that uses science to find the most aligned talent. Values include: commit to deliver, be fearless, create the future, compete together, pursue excellence.
- **Compensation**: Highly competitive salaries benchmarked against Radford market averages. Full bonus is integrated into monthly salary for predictable income. Stock options are granted for making an impact.
- **Benefits**: Full-cover health insurance for employee and family from Day One. World-class relocation program with visa and citizenship sponsorship.
- **Work Environment**: Global company with offices in London (HQ), New York, Montreal, Toronto, Belfast, Virginia, Seattle, Tokyo, and Singapore. Hybrid/remote policy not explicitly stated but likely office-based for most roles.
- **Engineering Culture**: Building cutting-edge AI on a modern, cloud-native tech stack with a highly efficient and agile software development process. Regular production updates.

## Sources
1. [behavox.com](https://www.behavox.com/our-company/)
2. [behavox.com](https://www.behavox.com/)
3. [behavox.com](https://www.behavox.com/careers/)
4. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/behavox)
5. [cbinsights.com](https://www.cbinsights.com/company/behavox)

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