---
title: 'Strategic Account Manager - 3PL at Passport'
canonical: 'https://feeny.ai/job/strategic-account-manager-3pl-passport-united-states-41gr72sn89af'
type: 'job'
last_seen: '2026-09-14'
---

# Strategic Account Manager - 3PL at Passport

- **Company:** Passport
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-20
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.ashbyhq.com/passport/a20bd816-d4cd-451e-bf4d-d78075fff286

## Job description

Strategic Account Manager - 3PL (Remote) East Coast based and working hours required.

## About the Role

Passport's 3PL partners are critical to how we help ecommerce brands expand globally. We're looking for a 3PL Account Manager to own the full life of that partnership — from the first conversation with a warehouse partner all the way through growing our footprint across their entire client base. You'll identify, pitch, and close new 3PL partnerships — negotiating pricing and the technical integration (e.g., TMS/WMS connectivity to enable Passport label printing) that gets a partner live. From there, you'll own the relationship end to end: growing adoption across the partner's brands, deepening relationships with their stakeholders, and turning them into an active source of referrals. You'll work closely with AEs, BDRs, Partnerships, Marketing, Operations, and Customer Success along the way. This role rewards commercial curiosity, a relentless work ethic, and the ability to build trust with operational and executive stakeholders that lasts well past the close. If you want to own a partnership from the first conversation through its long-term growth, you'll fit right in.

## What You'll Do

Land: Bring New 3PL Partners into the Network

- Drive net-new revenue by identifying, prospecting, and closing new 3PL and fulfillment partnerships
- Own the full sales cycle: research, qualify, pitch, and negotiate pricing, commercial terms, and integration requirements with prospective partners
- Build senior-level relationships with 3PL owners, executives, and operations stakeholders during the sales process
- Position Passport's international shipping, compliance, Seller of Record/Merchant of Record, and marketplace capabilities as differentiated value for prospective partners

Grow & Own: Expand and Manage the Relationship

- Own the relationship for the life of the partnership
- Build and execute account plans that map stakeholders, uncover whitespace, and drive multi-threaded engagement across the warehouse
- Proactively create opportunities for new brand adoption, cross-sell, and referrals within each 3PL's client base
- Ensure partners understand Passport's value and confidently introduce us to their brand clients
- Act as the partner's trusted advisor — resolving blockers with urgency while keeping focus on long-term account growth

Operational Excellence

- Keep forecasting, reporting, and pipeline/account management sharp and accurate in Salesforce
- Represent Passport at fulfillment, logistics, and ecommerce industry events (15–25% travel)

## What We're Looking For

- 4+ years of experience in sales, account management, or business development, with a track record of both closing new business and growing existing accounts
- Direct experience selling to or managing relationships with 3PLs, warehouses, or in fulfillment/logistics/ecommerce/OMS-WMS-TMS technology strongly preferred
- Executive presence: comfortable engaging 3PL owners, founders, and senior operations/commercial leaders
- Proven track record of attainment against sales or growth targets, with strong negotiation skills
- Commercial mindset: you connect a partner's business model and needs to mutual, repeatable revenue
- Self-starter with disciplined follow-through across prospecting, closing, and long-term account stewardship
- Strong EQ — able to build trust and navigate competing priorities across the life of a partnership
- Bachelor's degree or equivalent experience
- Based in the United States or Canada, East Coast preferred; willing and able to travel regularly (15–25%)

What Success Looks Like

- You consistently hit net-new partner acquisition goals and build a healthy, qualified 3PL pipeline
- You expand each account well beyond its initial land, growing adoption across multiple brands within the 3PL
- 3PL partners see you as a trusted, long-term advisor — not a rotating point of contact — and actively refer Passport to their brands
- You build a strong, repeatable process for growing the 3PL channel

Important Traits

- High Integrity and Ownership — you own the outcome for your accounts, wins and losses alike
- Data-Driven Mindset
- Relationship Builder — for the long haul, not just to close
- Problem-Solver

## About Passport

## Company Overview
- **One-liner**: Passport provides a unified cross‑border ecommerce platform combining logistics, compliance, localization, and AI‑driven intelligence to help direct‑to‑consumer brands expand internationally.
- **Entity Type**: Private (Series B, total funding $66M)
- **Headquarters**: Windhoek, Namibia (global remote‑first company with team members in 27 countries)
- **Founded**: 2017
- **Founders**: Alex Yancher (CEO & Co‑Founder) – other co‑founders not publicly disclosed

## Core Business
- **Primary industry**: Cross‑border ecommerce logistics and global commerce enablement
- **Target customers**: B2B – direct‑to‑consumer (D2C) ecommerce brands of all sizes (mid‑market to enterprise)
- **Mission statement**: “Simplify the complexities of international expansion, empowering ecommerce brands to unlock their full global potential.”

## Products & Services
- **Passport Shipping**: In‑house parcel shipping and regulatory compliance service offering DDU/DDP options to 220+ markets, branded tracking, duty/tax calculation, and integration with 100+ platforms.
- **Passport Global**: Full‑service internationalization solution adding storefront localization, pricing strategies, conversion optimization, and end‑customer support (Seller of Record clearance model). Includes in‑country fulfillment capabilities following the 2025 acquisition of Brand Access.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Total Funding $66M (seed, two Series A rounds, and Series B); annual revenue estimated at $4M (LinkedIn data)
- **Notable Investors**: TCV (lead Series B in Jan 2022), M13 (lead Series A in Apr 2020), and 15+ other institutional investors
- **Growth Signals**: Headcount grew 21.3% YoY to ~200 employees; operates in 27 countries; serves 1,300+ merchants including Comfrt, HexClad, Ridge, Made In, Rhode, Carpe, OneSkin, GORUCK; acquired Brand Access in 2025 to add in‑country fulfillment.

## Competitive Advantages
- The only provider offering a fully integrated suite (localization, cross‑border shipping, in‑country fulfillment, compliance, and AI‑powered optimization) under one roof.
- In‑house regulatory experts and a licensed Corporate Customs Broker team, ensuring by‑the‑book compliance without outsourcing.
- AI‑enhanced infrastructure that automates workflows, improves data accuracy, and enables smarter decision‑making across global operations.
- Strong integration ecosystem with platforms like BigCommerce, Flexport, ShipBob, EasyPost, Loop Returns, Rebuy Engine, and more.

## Strategic Focus
- Deepening AI‑driven insights across operations (trend identification, opportunity surfacing, compliance workflow automation).
- Expanding in‑country fulfillment and operations capabilities (post‑Brand Access acquisition) to serve customers faster and more efficiently.
- Continuing to scale the remote‑first global team across engineering, sales, customer success, and logistics roles.

## Why Work Here
- **Work model**: 100% remote – team members can work from anywhere in the world; digital and AI‑enabled workflows keep teams connected and productive.
- **Culture**: Values include ownership, customer obsession, continuous learning, teamwork, and balanced life. Results‑driven, not hours‑based.
- **Perks**: Competitive pay + stock options (equity); comprehensive health coverage for employee and family; 12 weeks paid parental leave for new moms and dads; flexible (discretionary) PTO; annual learning & development budget.
- **Engineering culture**: Strong emphasis on using AI to improve products and internal operations; collaborative remote environment with global perspectives.

## Sources
1. [passportglobal.com/company](https://passportglobal.com/company/)
2. [passportglobal.com](https://passportglobal.com/)
3. [passportglobal.com/careers](https://passportglobal.com/careers/)
4. [passportglobal.com/our-team](https://passportglobal.com/our-team/)
5. [LinkedIn – Passport](https://www.linkedin.com/company/passport-global)

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