--- title: 'Strategic Account Manager at Bandwidth' canonical: 'https://feeny.ai/job/strategic-account-manager-bandwidth-raleigh-35155sp6aewy' type: 'job' last_seen: '2026-11-04' --- # Strategic Account Manager at Bandwidth - **Company:** Bandwidth - **Location:** Raleigh, NC - **Posted:** 2026-08-14 - **Last confirmed live:** 2026-11-04 - **Apply:** https://job-boards.greenhouse.io/bandwidth/jobs/8126538 ## Job description Who We Are: At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach.  The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day. Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible. We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table. We're experts who speak like humans. Ready to build what's next? #JoinTheBand What We Are Looking For: The Strategic Account Manager is a trusted individual contributor who demonstrates a deep understanding of strategic accounts, account planning, and forecasting. The Strategic Account Manager will help us achieve the defined long-term organizational strategic goals, build key customer relationships, identify new business opportunities, negotiate and close business deals, and maintain extensive knowledge of current market conditions. In this role, you will manage a set of large strategic existing clients and ensure they stay satisfied and positive. You will seek opportunities for growth by cross-selling our global and domestic voice, messaging, and e911 solutions and services that meet or predict the customer’s future needs. What You'll Do: - Serve as the primary account owner for assigned strategic accounts - Achieve assigned quota for new revenue growth within assigned accounts - Forecast accurately within +/-5%; provide value and close dates, and accurately assess risk - Develop a deep understanding of each customer’s business and the market they serve - Build relationships and rapport with customers and internal stakeholders that pertain to your mission - Use matrix selling and our EBC center to connect decision makers and c-level executives to relative roles within Bandwidth - Understand how to manage a book of business effectively, including the ability to identify key decision makers, organization mapping, identifying key accounts with opportunities, and deciding where to spend time and where to travel. - Utilize the ValueSelling methodology to ensure you have qualified opportunities and an agreed upon executable plan that aligns with the client’s top business issue - Identify new opportunities to cross-sell Bandwidth global voice, messaging, and e911 solutions - Mitigate risk and maintain competitive contracts - Present strategic opportunities via Account Plans to leadership on an ongoing basis with an emphasis on quarterly and annual planning - Work cross-functionally with internal groups, leveraging resources for assigned accounts - Drive revenue generation and development of strategic partnerships What You Need: - 10+ years of sales and business development experience - 7+ years of experience managing business development activities with large strategic or enterprise customers - 5+ years of experience managing existing accounts - Bachelor's degree in business, marketing, or a related field Bonus Points: - Significant experience in SaaS, CPaaS, UCaaS, and/or Telecom sales is strongly preferred The Whole Person Promise: At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well… - 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses. - All new hires receive four weeks of PTO. - PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email. - Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges. - “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild. - 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist. Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND. [Applicant Privacy Notice](https://www.bandwidth.com/applicant-privacy-notice) ## About Bandwidth ## Core Business - **Primary industry**: Communications Platform as a Service (CPaaS), cloud communications, telecommunications infrastructure. - **Target customers**: B2B – enterprises, communication platforms, carriers, and developers building voice, messaging, or emergency services into their applications. - **Mission/purpose**: “Develop & deliver the power to communicate.” ## Products & Services - **Bandwidth Maestro™**: Enterprise integration platform that unifies communications across multiple carriers and tools (Webex, Teams, Genesys, Five9, etc.). - **Voice API**: Programmable voice services for building and scaling voice applications (SIP trunking, global voice). - **Messaging API**: Global SMS and RCS messaging with high throughput and deliverability insights. - **Emergency Services API**: 911/e911 and emergency calling capabilities (via Dash Carrier Services acquisition). - **Global SIP Trunking**: All-IP, flexible trunking with 24/7 network monitoring. ## Market Standing - **Valuation/Market Cap**: Publicly traded; market cap fluctuates (not provided in search results). - **Key Metric**: Annual Revenue estimated between $500M and $1B (Indeed). - **Notable Investors/Partners**: Google (partnered for Google Voice), Microsoft (Teams Direct Routing/Operator Connect), Zoom, LogMeIn, GoDaddy; also integrations with Webex, Genesys, Five9. - **Growth Signals**: Coverage in 65+ countries representing 93% of global GDP; 31 current patents; 97% average customer satisfaction score; 99.9% core network uptime; acquired Voxbone in 2020 to expand globally. ## Competitive Advantages - **Own nationwide all-IP voice network** – one of the last built in the US, would take 15+ years and $500M+ to replicate (bandwidth.com/company). - **Direct-to-carrier integrations** worldwide via Maestro platform, reducing complexity for enterprises. - **High customer satisfaction** – 97.6% CSAT and “Best CPaaS Platform” awards. - **Deep emergency service expertise** – acquired Dash Carrier Services in 2011, a key differentiator. ## Strategic Focus - **AI-ready enterprise integrations** – investing in AI voice/messaging agents and applied AI (see job listings for AI Engineer, AI Partnerships Director). - **Global expansion** – building on Voxbone acquisition to serve international enterprises. - **Simplifying “global telecomplexity”** for large customers, consolidating multiple carriers into one platform. ## Why Work Here - **Culture**: “Whole Person Promise” – meaningful work plus a full life. Emphasis on work-life balance, mental/spiritual/physical wellness. - **Perks**: - 100% company-paid medical, vision, dental for employee and family. - 4 weeks PTO + 8 holidays + “Mahalo Moments” (extra days for life events). - PTO Embargo – no work interruptions during time off. - 90-minute workout lunches; free gym membership; onsite nutritionist. - Onsite Montessori-inspired early childhood development center. - Paid maternity/paternity leave. - **Returnship Program** for caregivers and veterans re-entering the workforce. - **Locations**: Raleigh, NC (HQ); London, UK; Iași, Romania; also remote/hybrid options implied by some job postings. - **Veteran-friendly** – founded by a Marine; active partnerships with veteran organizations. - **Team size**: ~1,200 employees (“bandmates”) globally. ## Sources 1. [bandwidth.com/company](https://www.bandwidth.com/company/) 2. [bandwidth.com](https://www.bandwidth.com/) 3. [bandwidth.com/careers](https://www.bandwidth.com/careers/) 4. [job-boards.greenhouse.io/bandwidth](https://job-boards.greenhouse.io/bandwidth) 5. [indeed.com/cmp/Bandwidth-7/about](https://www.indeed.com/cmp/Bandwidth-7/about) ## Other roles at Bandwidth - [NOC Manager](https://feeny.ai/job/noc-manager-bandwidth-raleigh-sybdtpmw7qrd) — Raleigh, NC - [Product Support Analyst (Voice)](https://feeny.ai/job/product-support-analyst-voice-bandwidth-raleigh-t59fpnqdbkze) — Raleigh, NC - [Infant Guide](https://feeny.ai/job/infant-guide-bandwidth-raleigh-k065227c0hcs) — Raleigh, NC - [Number Inventory Specialist](https://feeny.ai/job/number-inventory-specialist-bandwidth-raleigh-k0f570kxwtye) — Raleigh, NC - [Carrier Account Executive](https://feeny.ai/job/carrier-account-executive-bandwidth-london-pkw36h6vpvc5) — London, United Kingdom - [Sr. Technical Program/Project Manager](https://feeny.ai/job/sr-technical-program-project-manager-bandwidth-raleigh-1fwm7tdv2c59) — Raleigh, NC - [Applied AI Engineer](https://feeny.ai/job/applied-ai-engineer-bandwidth-raleigh-a4bakqzk6czf) — Raleigh, NC - [Software Engineer (Voice)](https://feeny.ai/job/software-engineer-voice-bandwidth-raleigh-g4r46g9f8d24) — Raleigh, NC - [Global Customer Success Manager I](https://feeny.ai/job/global-customer-success-manager-i-bandwidth-london-49bn84q7zfc0) — London, United Kingdom - [Global Customer Implementation Specialist](https://feeny.ai/job/global-customer-implementation-specialist-bandwidth-raleigh-k07p6ew518x9) — Raleigh, NC