---
title: 'Strategic Account Manager at Beyond Menu'
canonical: 'https://feeny.ai/job/strategic-account-manager-beyond-menu-austin-c8p7k939bn0k'
type: 'job'
last_seen: '2026-09-10'
---

# Strategic Account Manager at Beyond Menu

- **Company:** Beyond Menu
- **Location:** Austin, TX
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.lever.co/beyondmenu/8d7e54bf-32c5-4ee3-b5e2-6664bf17dbcc

## Job description

BeyondMenu helps 15,000 independent restaurants win with digital hospitality — SEO, online ordering, guest engagement, retention, and revenue-driving tools built specifically for owner-operators. We’re a leading revenue partner for independent restaurants in this space. This person will own the restaurant’s first 30–90 days after the sale --- understand the business + owner...complete implementation...prove measurable value...and build a Success Profile that allows Customer Success to continue the relationship without restarting discovery. This is not a reactive support role --- we need someone who can analyze performance...identify the biggest opportunity or risk...make a clear recommendation...and confidently drive the customer toward action.

What You Will Own:

--- Build a complete Restaurant Profile covering the restaurant’s concept, market, operations, capacity, fulfillment model, technology, diner behavior + realistic performance potential

--- Understand the Owner Persona --- what they care about...how they define value...which metrics they trust...where they are skeptical + how they prefer to communicate

--- Drive setup, link insertion, product activation + the behaviors required to create the first measurable customer outcome within 30 days

--- Compare expected performance to actual performance across orders, revenue, traffic, calls, directions, menu views, reviews, visibility, engagement + product adoption

--- Diagnose whether performance gaps are caused by setup...adoption...discoverability...restaurant operations...market conditions...customer perception or something else

--- Recommend the one or two actions most likely to improve the restaurant’s results --- not overwhelm the customer with a generic feature list

--- Identify implementation issues, adoption gaps, low perceived ROI, churn risk, Link Boost potential, multi-location opportunities + other appropriate expansion paths

--- Build a personalized Success Profile documenting the restaurant’s goals, KPIs, value proven, risks, growth opportunities, communication preferences + next best actions

--- Transition the account to Customer Success only when it is stable...the context is complete...initial value has been demonstrated + the next step is clear

--- Maintain strong operating discipline across CRM hygiene, documentation, follow-up commitments, task management + cross-functional execution

The 30/60/90 Customer Motion:

Days 1–30 --- Understand + Prove

The goal is to understand the account...set realistic expectations...complete the required activation work + prove an early measurable win.

--- Validate the data-generated Restaurant Profile through structured discovery

--- Understand the owner’s goals, priorities, skepticism, decision criteria + definition of value

--- Confirm the restaurant’s operating model, kitchen capacity, growth constraints + current ordering ecosystem

--- Complete core setup, link insertion, activation + the adoption behaviors relevant to that restaurant

--- Clearly explain what BeyondMenu can influence + how value will be measured

--- Never make unsupported promises around orders or revenue

--- Document at least one credible and measurable customer outcome within the first 30 days

Success at Day 30 means: We understand the restaurant + owner...core setup is complete...initial adoption is established + measurable value has started to become visible.

Days 31–60 --- Diagnose + Optimize

The goal is to turn early performance data + customer feedback into a focused plan for improvement.

--- Compare expected performance to what is actually happening

--- Identify the largest gap, strength, constraint or opportunity

--- Determine the actual root cause --- not just the surface-level symptom

--- Recommend the one or two actions most likely to materially improve the outcome

--- Confirm whether the customer completed the action + measure whether it changed performance, adoption, engagement, sentiment or risk

--- Update the Restaurant Profile when actual customer behavior challenges the original hypothesis

--- Begin building the long-term Success Profile

Success at Day 60 means: The AM can clearly explain what we expected...what is actually happening...why the gap exists...what action we recommended + whether it worked.

Days 61–90 --- Advise + Transition

The goal is to stabilize the account...reinforce the value story...finalize the long-term plan + complete a no-reset handoff to Customer Success.

--- Confirm what is working...what is not + what matters most to the owner

--- Translate the results into a clear recommendation for the next phase

--- Finalize the Success Profile with value proven, adoption status, risks, opportunities, communication guidance + next best actions

--- Conduct a structured handoff so Customer Success inherits the complete customer context

--- Transition the account when it is ready --- we should not hold a healthy account until Day 90 simply because the framework says 90 days

Success at transition means: Customer Success receives a stable account...a complete profile...a credible value story + clear ownership of the next action.

Challenger-Based Selling:

This role requires demonstrated Challenger-based selling ability in a post-sale environment.

Challenger selling does not mean being confrontational --- it means using insight, data + business judgment to help the owner recognize an opportunity or risk they may not see on their own...while maintaining trust + taking responsibility for moving the conversation forward.

Teach

Bring a clear point of view grounded in the restaurant’s profile, market, operating model + actual performance.

Help the owner understand what is driving the result --- especially when they are overly focused on one metric or operating from an incomplete assumption.

Tailor

Connect the recommendation to that specific restaurant + owner.

The conversation should reflect their business model...goals...constraints...communication style...language + definition of success.

Take Constructive Control

Make a clear recommendation...explain why it matters...address resistance directly...establish mutual commitments + leave every meaningful conversation with a defined next step.

Challenge With Evidence + Empathy

Acknowledge the owner’s concern without automatically accepting their conclusion.

Separate perception from observed performance...introduce a stronger perspective + explain what the evidence suggests we should do next.

Commercialize Proven Value

Identify expansion opportunities only after value + fit have been established.

Growth recommendations should connect directly to the customer’s Success Profile --- not feel like an unrelated or forced upsell.

The conversation should sound like:

“Based on your type of restaurant + market...this is what we expected --- this is what we are actually seeing --- here is where you are doing well...here is the biggest opportunity + here is what I recommend we do next.”

How Success Will Be Measured:

--- Setup + required product activation

--- Time to First Value

--- Percentage of accounts with a measurable customer outcome within 30 days

--- Product adoption + improvement in the behaviors expected for each Restaurant Profile

--- Quality + completeness of Restaurant Profiles, Owner Personas, Performance Diagnoses + Success Profiles

--- Percentage of accounts transitioned with a complete and actionable AM-to-CS handoff

--- Customer engagement, sentiment + completion of agreed recommendations

--- Directional contribution toward M3 GRR above 95%

--- Intervention effectiveness --- what action was taken...what changed + whether it produced the intended outcome

--- Appropriate identification + progression of risk, Link Boost, multi-location + other expansion opportunities

What We Are Looking For:

--- 3+ years of success in strategic account management, Customer Success, consultative sales or another customer-facing commercial role

--- A measurable history of improving customer adoption, retention, account health or expansion

--- Demonstrated Challenger-based selling capability --- Teach, Tailor + Take Control

--- Strong discovery + diagnostic skills --- able to move from a surface-level issue to the root cause...quantified impact + prioritized recommendation

--- Strong data fluency --- comfortable comparing expected versus actual performance + turning the analysis into a clear customer story

--- Commercial judgment + confidence working directly with restaurant owners and operators

--- Strong follow-up, CRM hygiene, documentation + cross-functional execution

--- Ability to manage a high-volume portfolio without losing personalization

--- Experience in restaurant technology, SaaS, marketplaces, digital marketing, online ordering or SMB Customer Success is strongly preferred

--- Comfortable operating within an evolving model + helping us improve the playbook as we learn

--- Bilingual (English/Spanish) preferred.

What Candidates Must Demonstrate:

We are going to ask candidates to demonstrate the work --- not just talk about it.

Customer Case Exercise

Review a sample Restaurant Profile + performance dataset...identify the largest gap + create a practical 30/60/90 approach.

Challenger Role-Play

Lead a conversation with a skeptical restaurant owner whose definition of value is incomplete...teach a relevant insight...tailor the recommendation...handle resistance + take control of the next step.

Portfolio Prioritization

Explain how you would prioritize healthy, underutilized, underperforming, at-risk, high-value + expansion-ready accounts.

Proof From Experience

Provide a specific example where your discovery + recommendation changed a customer’s thinking, behavior or business outcome.

Handoff Judgment

Show what information must be understood + documented before an account should transition into long-term Customer Success.

The Standard:

A strong Strategic Account Manager does not complete a checklist + move on.

They understand the restaurant...prove relevant value...make a clear recommendation...measure whether it worked + leave the next owner of the relationship with more intelligence than they started with.

The operating loop is simple:

What should happen --- what does success look like --- what is happening now --- what should we do next --- did it work?

Then repeat.

## About Beyond Menu

## Company Overview
- **One-liner**: Beyond Menu is a complete ordering and marketing platform that helps independent restaurants get discovered, grow direct orders, and build customer loyalty.
- **Entity Type**: Private (Series A)
- **Headquarters**: Atlanta, Georgia, United States
- **Founded**: 2007
- **Founders**: Not publicly available

## Core Business
- **Primary industries**: Restaurant technology, online ordering, digital marketing for hospitality
- **Target customers**: Independent restaurants (B2B, SMB)
- **Mission**: To save local businesses by empowering independently-owned restaurants to thrive. (Source: [get.beyondmenu.com](https://get.beyondmenu.com/about-us))

## Products & Services
- **Online Ordering Platform**: First-party web and mobile ordering system that allows diners to order direct from the restaurant, bypassing third-party delivery apps.
- **Customized Restaurant Website**: Turns a PDF menu into a modern, mobile-optimized site that ranks on Google and converts visitors.
- **Google Optimization & Posting**: Writes and posts fresh, keyword-rich updates to a restaurant’s Google Business Profile to improve local search ranking.
- **Review Management**: Easily collects Google reviews and uses AI to reply automatically, boosting visibility.
- **Automated Marketing**: Sends smart, targeted campaigns (email, push) to drive new and repeat orders.
- **Diner Loyalty App**: Rewards regulars with a white-label loyalty program.
- **Automated Phone Answering (SmartConnect)**: 24/7 phone answering service that never misses a customer call.
- **POS Integration**: Works with existing POS systems to streamline operations.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metrics**: Annual revenue ~$10M (LinkedIn estimate); 14,000+ US restaurant clients; 20M+ diners; 2,000+ cities served. (Sources: [get.beyondmenu.com](https://get.beyondmenu.com/about-us), [linkedin.com](https://www.linkedin.com/company/beyondmenu-com))
- **Funding**: Series A (2022-01-25) led by Bregal Sagemount. (Source: [linkedin.com](https://www.linkedin.com/company/beyondmenu-com))
- **Notable Investors**: Bregal Sagemount
- **Growth Signals**: Headcount grew 16.5% year-over-year to ~70 employees; active job posts increasing monthly (+33.3%); expanding into new geographies; SBTi emissions reduction target approved (Source: [linkedin.com](https://www.linkedin.com/company/beyondmenu-com))

## Competitive Advantages
- **Deep focus on independent restaurants**: Unlike generic ordering platforms, Beyond Menu tailors every product to the specific needs of independent operators.
- **First-party ordering**: Drives direct, commission-free orders to restaurants, reducing reliance on third-party delivery aggregators.
- **Integrated full stack**: Combines ordering, website, SEO, marketing, review management, and phone answering into one dashboard.
- **AI-powered features**: Automates review replies and marketing content, saving time for busy restaurant owners.
- **12+ years of market presence**: Since 2007, giving them a large data set and established reputation.

## Strategic Focus
- **Deepening digital presence for independents**: Helping local restaurants compete with chains through Google optimization, automated marketing, and first-party online ordering.
- **Expanding automation**: Using AI and phone answering to reduce operational burden on restaurant staff.
- **Sustainability**: Publicly committed to Science Based Targets (SBTi) for emissions reduction. (Source: [linkedin.com](https://www.linkedin.com/company/beyondmenu-com))
- **Global talent**: Building a remote team across 8 countries (US, Egypt, Philippines, Poland, China, UAE, Malaysia, Azerbaijan) to support 24/7 operations. (Source: [linkedin.com](https://www.linkedin.com/company/beyondmenu-com))

## Why Work Here
- **Mission-driven**: Employees contribute to saving local businesses and strengthening communities.
- **Global remote culture**: Roles span across timezones; many positions are remote-friendly (e.g., Sales Representative in Cairo, US Eastern Hours).
- **Growth opportunity**: Company is growing headcount and revenue, with roles in sales, customer success, project management, and engineering.
- **Diverse team**: Employees from multiple countries; multilingual environment (Chinese fluency required for some roles).
- **Career development**: Roles like Business Development Representative and Restaurant Growth Manager offer paths to advance into leadership.
- **Office locations**: HQ in Atlanta with additional offices in Salt Lake City and Rosemont (IL).

## Sources
1. [jobs.lever.co/beyondmenu](https://jobs.lever.co/beyondmenu) (Careers page)
2. [get.beyondmenu.com/about-us](https://get.beyondmenu.com/about-us) (About Us page)
3. [bmenu.io/jobs/](https://bmenu.io/jobs/) (Jobs listing page)
4. [get.beyondmenu.com/](https://get.beyondmenu.com/) (Homepage)
5. [linkedin.com/company/beyondmenu-com](https://www.linkedin.com/company/beyondmenu-com) (LinkedIn profile)

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