---
title: 'Strategic Account Manager, Healthcare at Annexus Health'
canonical: 'https://feeny.ai/job/strategic-account-manager-healthcare-annexus-health-united-states-k0aznt7v1p3q'
type: 'job'
last_seen: '2026-10-13'
---

# Strategic Account Manager, Healthcare at Annexus Health

- **Company:** Annexus Health
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-08-31
- **Last confirmed live:** 2026-10-13
- **Apply:** https://job-boards.greenhouse.io/annexushealth/jobs/4727780005

## Job description

Annexus Health is a healthcare technology company providing the connected infrastructure behind patient financial assistance. We combine technology, automation, intelligence, and operational expertise to connect people, programs, and workflows. That connectivity helps providers and life sciences organizations navigate complexity, improve access to financial assistance, and make a meaningful impact throughout the patient journey.

If you're passionate about solving complex healthcare challenges, bringing new ideas forward, and having a meaningful hand in what comes next, we'd love to meet you.

Strategic Account Manager

We are seeking a Strategic Account Manager to be the primary advocate for our healthcare provider partners, guiding them along a path to success and engaging resources across Annexus Health to accelerate the expansion of our technology and services within each healthcare organization.

The ideal candidate is passionate about providing an exceptional experience for every customer and is motivated by shared success. They are driven and innovative in using their customer relationship management and strategic leadership skills to help Annexus Health achieve our goal of being a trusted and valued partner for our customers, and they are equally comfortable creating and evaluating strategic plans as they are executing individual action items and details.

In this SAM role, you will own the post-sales relationship and experience between Annexus Health and our healthcare provider customers, driving value realization and return on investment. You will need to align Annexus Health corporate priorities with customer needs, collaborating with the correct internal resources and working closely with them to ensure customer needs are met.

The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy and medical benefits, data, and resources they need to feel their best. Come make an impact on the communities we serve as you help us advance health equity on a global scale!

What You Will Do:

- Be accountable as a single point of contact and escalation to track cross-department, cross-process, or cross-site issues, and lead closure through coordination of appropriate resources (both internal/external)
- Own client satisfaction and drive contract renewals of increasing size, including working with our Commercial Sales team for additional Annexus Health offering.
- Develop a deep understanding of what Annexus Health is solving for and ensure agreed-upon results are demonstrated, coordinated with a deep analytics approach
- Develop and execute regular strategic customer success plans (executive touchpoints or QBRs) in partnership with your assigned accounts on a regularly established cadence with the customer
- Develop relationships at all levels of a healthcare provider organization, including Executive, Administrative, Operations and Revenue Cycle leadership.
- Ask probing questions with comfort and confidence to uncover organizational goals and objectives, strategies being used and challenges, root needs, manage all feedback received from the customer — including product enhancement requests, outstanding issues, and strategic improvement initiatives — through the lens of the Annexus Health company and product roadmap, and set clear expectations
- Track and monitor account status and identify areas of concern and opportunities for advancement
- Provide updates, executive summaries, and guidance to the Annexus Health leadership and executive team as required
- Provide root-cause analysis of escalated issues when required; lead “lessons learned” initiatives as appropriate
- Identify areas for improvement, not only in our products and services, but also in the customer success function
- Communicate internally with relevant stakeholders in sales, marketing, product, and engineering to make your customers’ lives better through optimizing and improving existing products and services or identifying other products to improve customer outcomes

About You:

- 8 years of experience in customer account management or customer success; with at least 50% of that time in the healthcare industry
- Experience presenting and consulting with C-Suite and VP level executives
- Proven track record of providing outstanding client support/services.
- Ability to travel 10-15% of the time based on business needs
- Execution and high-performance mindset
- Experience working with data and analytics and providing actionable insights to leadership teams
- Experience utilizing various AI tools

Annexus Health is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status, or any other basis protected by federal, state, or local law.

## About Annexus Health

## Company Overview
- **One-liner**: Annexus Health provides a technology platform and tech-enabled services that help healthcare organizations manage patient financial assistance and access services, ensuring patients can afford and start their prescribed treatments without delay.
- **Entity Type**: Private (Series B, $33M raised)
- **Headquarters**: Wayne, Pennsylvania, USA
- **Founded**: 2017
- **Founders**: Joe Baffone (Co-Founder and CEO) and David Meier (Co-Founder and President)

## Core Business
- **Primary industry/industries**: Healthcare Technology (Patient Access & Financial Assistance), Life Sciences Software
- **Target customers**: Healthcare provider organizations (hospitals, infusion centers, specialty pharmacies), life science companies, and charitable foundations. The model is B2B.
- **Mission or purpose statement**: To generationally disrupt the way patient access is managed through innovative, technology-based solutions—so all patients can receive the treatment they need without compromising their personal and financial well-being. The company is focused on health equity.

## Products & Services
- **AssistPoint®**: A comprehensive SaaS platform that accelerates the management of financial assistance and access services for healthcare organizations. It proactively identifies available resources, streamlines enrollment, and facilitates the management of assistance for patients.
- **Adparo®**: A tech-enabled service where an experienced team manages patient assistance for healthcare organizations using the AssistPoint platform. It ensures every patient is assessed for financial assistance and other access services.
- **AP Connect®**: A technology-driven solution that digitally integrates patient support programs from life science companies with the AssistPoint platform, creating a two-way, secure information exchange to streamline application, enrollment, and fulfillment processes.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric (Funding)**: Total funding of at least $43 million ($10M Series A in 2021, $33M Series B in 2023).
- **Key Metric (Impact)**: Since 2018, the AssistPoint platform has helped secure over **$9 billion** in patient financial assistance awards. The company surpassed $6 billion in awards in 2024.
- **Notable Investors/Partners**: The company has secured strategic collaborations with leading life science organizations. Specific investor names from the Series A and B rounds were not detailed in the provided sources.
- **Growth Signals**: Expanded from oncology into over a dozen disease segments since founding. Rapid growth in product adoption, provider organization uptake, and life science engagements. Achieved HITRUST Risk-based, 2-year (r2) Certification and SOC 2 Type 2 certification, demonstrating a strong commitment to security and compliance.

## Competitive Advantages
- **Proven Impact**: The platform has facilitated over $9 billion in patient assistance, demonstrating deep integration into the healthcare financial ecosystem and significant value for providers and patients.
- **Comprehensive Platform**: Offers a unique combination of a powerful SaaS platform (AssistPoint), a tech-enabled service arm (Adparo), and a digital integration solution (AP Connect), creating a full-stack approach to patient access.
- **Strong Security & Compliance**: Holding both HITRUST r2 and SOC 2 Type 2 certifications is a significant differentiator in the healthcare space, building trust with enterprise customers.
- **Deep Domain Expertise**: The leadership team combines experience in healthcare, technology, and financial counseling, positioning them to solve complex, real-world problems in patient access.

## Strategic Focus
- **Digital Innovation**: Continuously innovating the AssistPoint platform and AP Connect to further automate and streamline the patient access journey.
- **Expanding Reach**: Growing into new disease states and partnering with more provider groups and life science companies across the country.
- **Health Equity**: Driving a mission to ensure every patient is assessed for financial assistance, directly impacting health equity and reducing financial burdens on patients and healthcare systems.

## Why Work Here
- **Mission-Driven Culture**: Employees are united by a passion to make a difference in the lives of patients and their families, reducing financial and administrative burdens. The company’s "Bound by Service" initiative gives employees 2 days of PTO each year for community service.
- **Remote-First Environment**: The company offers a fully remote work environment with a strong emphasis on maintaining community through virtual events, a new hire "buddy" program, team message rooms, and an internal radio station.
- **Comprehensive Benefits**: Includes medical, dental, vision, life, short- and long-term disability, and pet insurance, plus supplemental coverage (accident, critical illness, hospital indemnity). Also offers unlimited PTO, 401(k), parental leave, theft and identity protection, and telecom reimbursement.
- **Growth & Development**: The company is growing quickly and adds new roles frequently. They emphasize providing employees with growth opportunities and learning experiences to excel in their current role and prepare for their next step.
- **Core Values**: The culture is driven by eight core values: Growth, Service, Diversity, Innovation, Empowerment, Collaboration, Exceeding Expectations, and Having Fun. They actively work to create an environment where everyone feels safe, respected, and free to be their authentic selves.

## Sources
1. [annexushealth.com](https://www.annexushealth.com/)
2. [annexushealth.com](https://www.annexushealth.com/careers/)
3. [annexushealth.com](https://www.annexushealth.com/about/)
4. [annexushealth.com](https://www.annexushealth.com/leadership/)
5. [annexushealth.com](https://www.annexushealth.com/history/)

## Other roles at Annexus Health

- [Director, Platform Sales](https://feeny.ai/job/director-platform-sales-annexus-health-united-states-0kr2prtse0kn) — United States