---
title: 'Strategic Account Manager at Hello Patient'
canonical: 'https://feeny.ai/job/strategic-account-manager-hello-patient-austin-057bk30hr1fa'
type: 'job'
last_seen: '2026-11-06'
---

# Strategic Account Manager at Hello Patient

- **Company:** Hello Patient
- **Location:** Austin, TX
- **Compensation:** $90k–$135k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-19
- **Last confirmed live:** 2026-11-06
- **Apply:** https://jobs.ashbyhq.com/hellopatient/90221423-3ca6-42bd-9a21-f42fb6be2ad4

## Job description

## About The Role

Hello Patient is hiring a Strategic Account Manager to own the health, retention, and growth of our customer accounts from signature through post-go-live. You will be the primary relationship holder for your accounts, responsible for ensuring customers consistently realize value from Mia, identifying risks early, and helping customers expand how they use HelloPatient over time. This is a proactive, ownership-driven role. You’ll maintain a clear, up-to-date understanding of how each account is performing, monitor key signals to catch issues before they escalate, and partner closely with internal teams to drive resolution. Customers should view you as a trusted partner, essentially an extension of their team who understands their business, not just a point of contact for a software vendor. While you’ll stay involved during the initial implementation to establish the relationship and ensure smooth handoffs and communication, your core responsibility ramps up after go-live to own the customer experience, manage communication and expectations, and be accountable for long-term customer success.

## What You'll Do

Own Account Health

- Track how the agents are performing across your accounts, including containment, transfers, and reschedule, cancel and confirm rates. Dig into anything unusual before the customer notices it.
- Review call logs and transfers to find where the agent falls short, and suggest fixes to the call flow.
- Turn issues into clear tickets for Product and Engineering, follow them through to resolution, and keep customers updated along the way.

Manage Customer Relationships

- Be the day-to-day point of contact for your accounts. Build a trusted advisor relationship so customers see you as part of their team, not just a vendor contact.
- Run regular check-ins and program reviews, and send a clear status recap after each one.
- Support customers through soft launch, go-live and ongoing agent updates, like new locations, providers, voice and script changes.
- Work with Product, Engineering, QA, Sales and Solutions to get customers what they need, and wear whatever hat the day calls for.
- Join onsite visits, whiteboarding sessions and industry events.

Drive Performance & Growth

- Build recurring performance reports and use them to help customers understand the value they're getting from Mia.
- Help build ROI models from customer data and turn them into clear stories for customer leadership.
- Spot expansion opportunities, such as new agents, chatbot, billing, referrals and new locations, and help Sales and Solution Engineers scope them.
- Support order forms, renewals and invoicing follow-up.

## What We're Looking For

Must have:

- 3+ years in account management, customer success or a similar client-facing role.
- Strong written and verbal communication. You can read between the lines, build excitement and handle pushback with confidence.
- A strong storyteller who can turn data into a clear story about value.
- Collaborative and works well with cross-functional teams. You're happy to wear multiple hats.
- Strong attention to detail, so nothing falls through the cracks between customers and internal teams.
- Comfortable with data. You can work in spreadsheets, read dashboards and explain what the numbers mean.
- Proactive and comfortable with ambiguity. You know when to solve a problem yourself and when to escalate.
- You love building from the ground up. You're open to change, can pivot quickly and do well in a fast-paced startup.

Preferred:

- Experience in healthcare, health tech or working with medical practices.
- You use AI or automation tools every day to work faster.
- Background in practice operations, revenue cycle or patient scheduling.
- Some exposure to SQL, BI tools or call center metrics.

## Compensation

Base salary: $90,000 – $135,000 Equity: Meaningful ownership in a fast-growing healthtech startup

## About Hello Patient

Hello Patient is transforming healthcare communication through advanced conversational AI. Our founding team spent 3.5 years scaling Carbon Health's technology during hypergrowth, where we saw firsthand how much clinical time gets wasted on basic communication—great clinicians buried in admin work, patients stuck in phone tag. Our AI platform proactively engages patients through perfectly timed calls and texts, resolving complex interactions end-to-end—from scheduling to billing to retention. Built with security and compliance at its core, our technology integrates with existing healthcare infrastructure to deliver 24/7 patient engagement. Backed by Scale and 8VC, we're building the future of healthcare communication, one conversation at a time.

## About Hello Patient

## Company Overview
- **One-liner**: Hello Patient builds an enterprise-grade AI assistant that handles patient communication across voice, text, and chat for healthcare providers.
- **Entity Type**: Private (Series A)
- **Headquarters**: Austin, Texas, United States
- **Founded**: 2024
- **Founders**: Alex Cohen (CEO) and Nick DeRobertis (CTO)

## Core Business
- Primary industry: Healthcare technology, patient engagement, AI-powered communication.
- Target customers: B2B – high-volume healthcare practices (urgent care, primary care, multi-location clinics, hospitals).
- Mission: “Fix healthcare’s administrative burden so providers can focus on care.”

## Products & Services
- **Mia**: An AI agent that manages the full patient conversation lifecycle over phone, text, and chat. Handles appointment scheduling, insurance verification, intake, reminders, follow-ups, billing support, and re-engagement campaigns. Integrates with EHR and CRM systems.

## Market Standing
- **Valuation/Market Cap**: Not disclosed.
- **Key Metric**: Total funding **$32.6M** (Seed $3.8M in June 2024 + $6.3M in Oct 2024, Series A $22.5M in Oct 2025).
- **Notable Investors/Partners**: 8VC (seed lead), Scale Venture Partners (Series A lead), and other institutional investors.
- **Growth Signals**: Headcount grew **137.5% YoY** to 30 employees (as of mid-2026); LinkedIn followers grew **196.8% YoY** to 5,796; 9 active job postings; reports 100% answer rates, 18% more appointments booked, and 95% reduction in patient wait times.

## Competitive Advantages
- **Built by healthcare operators**: Founding team spent 3.5 years scaling Carbon Health and brings deep domain expertise.
- **Conversations, not phone trees**: True end-to-end AI resolution (voice, text, chat) rather than rigid IVR menus.
- **Enterprise-ready**: HIPAA compliant, integrates with existing EHR/CRM, and works without requiring an internal IT team.

## Strategic Focus
- Deepen integration with healthcare workflows, expand into new specialties, and scale the go-to-market motion for enterprise contracts. The platform’s ability to handle both front-office (scheduling, intake) and back-office (insurance, billing) tasks positions it as a comprehensive revenue cycle assistant.

## Why Work Here
- **Culture**: Values curiosity, trust, and compassion – transparent, mission-driven environment focused on improving care.
- **Team**: ~30 people, majority engineering/product — 21% technical roles, with alumni from Amazon, PolyAI, and Constant Contact.
- **Policy**: HQ in Austin, TX, with one remote employee in the Philippines. Likely flexible/hybrid (not explicitly stated but implied for tech roles).
- **Notable**: Founders are active on the engineering floor; recent Series A from top-tier VCs indicates strong runway and growth trajectory.

## Sources
1. [hellopatient.com](https://www.hellopatient.com/)
2. [hellopatient.com/about](https://www.hellopatient.com/about)
3. [linkedin.com/company/hello-patient](https://www.linkedin.com/company/hello-patient)
4. [tracxn.com](https://tracxn.com/d/companies/hellopatient/__dohpKNf2jmVx1j9T9mjxtqv3DScRTpKKuR-p7Bs7PIw)

## Other roles at Hello Patient

- [AI Agent Product Manager, Builder](https://feeny.ai/job/ai-agent-product-manager-builder-hello-patient-new-york-7jw52f4pnbhb) — New York, NY
- [AI Agent Product Manager, Builder](https://feeny.ai/job/ai-agent-product-manager-builder-hello-patient-austin-yn14eszvm2sw) — Austin, TX
- [Strategic Account Manager](https://feeny.ai/job/strategic-account-manager-hello-patient-new-york-v13sescme7b4) — New York, NY
- [Business Development Representative](https://feeny.ai/job/business-development-representative-hello-patient-austin-0yb3ddy0z03y) — Austin, TX
- [Account Executive - Physical Therapy](https://feeny.ai/job/account-executive-physical-therapy-hello-patient-austin-ab3n6s4qh141) — Austin, TX
- [Account Executive - Physical Therapy](https://feeny.ai/job/account-executive-physical-therapy-hello-patient-new-york-ss1ebede8pxg) — New York, NY
- [Account Executive - Physical Therapy](https://feeny.ai/job/account-executive-physical-therapy-hello-patient-united-states-fx25y6wzsrq6) — United States
- [Software Engineer II](https://feeny.ai/job/software-engineer-ii-hello-patient-new-york-1hzh8bnq2fae) — New York, NY
- [Software Engineer II](https://feeny.ai/job/software-engineer-ii-hello-patient-austin-r15yeqzvz8ah) — Austin, TX
- [Strategic Account Manager](https://feeny.ai/job/strategic-account-manager-kaseya-careers-norwalk-nqvhkygvqrc8) — Norwalk, CT