---
title: 'Strategic Account Manager at Incident IQ'
canonical: 'https://feeny.ai/job/strategic-account-manager-incident-iq-atlanta-73vm5v69bcr2'
type: 'job'
last_seen: '2026-10-16'
---

# Strategic Account Manager at Incident IQ

- **Company:** Incident IQ
- **Location:** Atlanta, GA / Alpharetta, GA
- **Posted:** 2026-09-18
- **Last confirmed live:** 2026-10-16
- **Apply:** https://job-boards.greenhouse.io/incidentiq/jobs/7995653003

## Job description

Company Overview:

About Us: Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 districts. Trusted by over 2,000 districts, Incident IQ powers mission-critical services for more than 12 million students and educators nationwide. By connecting technology and operational workflows, Incident IQ enables schools to streamline processes, reduce administrative burdens, and focus on what matters most: supporting students.

Purpose: Incident IQ is committed to creating a future where every K-12 district operates with seamless efficiency. When operations are unified on a single platform, districts gain the clarity and control needed to build a stronger foundation for student success. We’re focused on delivering the tools, support, and partnerships that help make that vision a reality.

Mission: Incident IQ is on a mission to eliminate the friction of disconnected systems and clunky workflows that slow schools down. We’re reimagining the critical work that happens behind the scenes, bringing visibility, efficiency, and impact to the processes that keep classrooms running. By streamlining the complex, automating the routine, and surfacing the insights that matter most, we can create the conditions for educators to teach, students to thrive, and districts to shape the future of education.

Strategic Account Manager Overview:

Reporting directly to the Sales Director, the Strategic Account Manager (SAM) will be responsible for meeting and exceeding ARR targets within specific assigned accounts. The SAM will acquire new prospective customers and expand existing customers. The candidate will actively prospect, qualify, and close new business within their assigned accounts. The SAM will also build relationships with assigned customers to maximize the iiQ offerings provided for their districts. The SAM will develop deep knowledge of assigned accounts and work with CS and Product teams to develop keen awareness of iiQ technologies. The SAM will qualify potential opportunities and actively manage the buying cycle for new customer acquisition and current customer expansion. Day-to-day activities will include qualifying potential leads, prioritizing and organizing activities, demonstrating iiQ technologies, managing pilot processes, conducting customer assessments, and coordinating effective follow up to move selling opportunities to a decision.

The ideal candidate will have a compelling and persuasive communication style. They enjoy leveraging their expertise to help new prospects see the value of iiQ technology. Effective internal communication with Marketing, Product Management, Customer Success, and other key stakeholders is also a critical success factor.

Strategic Account Manager Responsibilities:

- Meet and exceed sales results - new ARR targets
- Prioritize assigned prospects and customers
- Contact prospects, generate interest and qualify needs for iiQ offerings
- Deliver compelling sales presentations and product demonstrations for new prospects and current customers
- Manage the buying cycle for all new prospects – including discovery, demonstration, competitive differentiation, piloting, negotiating, and closing
- Expand assigned customers with goal of achieving 100% sold for iiQ offerings
- Communicate customer stories and best practices in a compelling persuasive way
- Develop relationships with key stakeholders to ensure long-term success
- Effectively manage follow up activities to move selling opportunities to a decision
- Communicate and present territory activity, performance, and forecasting to leadership (weekly, monthly, quarterly)
- Develop and maintain appropriate new sales pipeline for consistent performance
- Enhance personal effectiveness through the efficient use of technology
- Generate ad hoc reports for internal departments as needed

Strategic Account Manager Requirements:

- Four (4) year college degree, or equivalent experience
- Minimum of 7 years new logo sales experience with SaaS solution OR, minimum of 5 years new logo sales experience in K12 market
- Track record of consistent top performance – meeting/exceeding ARR targets
- Track record of closing large complex opportunities with multiple stakeholders
- Exceptional communication skills, both written and verbal, with the ability to simplify complex technology
- Exceptional group presentation skills – compelling and persuasive style
- Highly organized and process driven work habits
- Driven individual with ability to work independently and within a team environment in a competitive marketplace
- Strong knowledge of Salesforce, Microsoft Office, Google Suite, etc.
- Experience in SaaS sales to the K12 market is highly preferred
- Ability to travel up >25%

What makes Incident IQ different:

- We facilitate whole-person growth where employees can develop personally as well as professionally.
- We offer an energetic and collaborative environment; everyone’s opinion matters!
- We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!
- We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta!

Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO).

Incident IQ is an Equal Opportunity Employer

## About Incident IQ

## Company Overview
- **One-liner**: Incident IQ provides a SaaS workflow management platform built exclusively for K-12 school districts to unify IT, facilities, and operations.
- **Entity Type**: Private (growth-stage, no public funding rounds disclosed)
- **Headquarters**: Atlanta, Georgia, USA (with a second office in Alpharetta, GA)
- **Founded**: ~2015–2016 (pilot period began in 2015–2016, product launched at ISTE 2017)
- **Founders**: Not publicly listed (leadership includes CEO R.T. Collins, CTO Jason Martin, and others)

## Core Business
- **Primary industry**: K-12 education technology (EdTech)
- **Target customers**: B2B – K-12 school districts (IT, facilities, curriculum, and HR teams)
- **Mission**: “To help K-12 school districts break free from the friction of disconnected systems and clunky workflows – the kind that slows down administrative teams, blurs asset visibility, and leaves support requests in limbo.”

## Products & Services
- **Incident IQ Platform (unified operations)**: A single SaaS platform that connects help desk ticketing, asset lifecycle management, facilities work orders, HR workflows, and curriculum material management.
- **iiQ Help Desk**: AI-enhanced ticketing system with guided intake, automated routing, and knowledge base suggestions.
- **iiQ Assets**: Device and asset lifecycle tracking (Chromebooks, laptops, etc.) with bulk deployment, loaner pools, and repair history.
- **iiQ Facilities**: Work order management for maintenance, events, and approvals.
- **iiQ HR**: Staff support and HR request management.
- **iiQ Curriculum**: Instructional materials coordination and distribution.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Trusted by over 2,000 school districts across all 50 states, serving more than 14 million students and educators.
- **Notable Investors/Partners**: Not publicly listed in provided sources; integrations include SIS, MDM, SSO, and finance tools.
- **Growth Signals**: Rapid adoption since 2017; headcount of 212 US employees (as of Top Workplaces listing); recent hires include VP of Partnerships (remote); awarded Top Workplaces 2022 by Atlanta Journal Constitution.

## Competitive Advantages
- **Purpose-built for K-12**: Unlike generic IT service management tools, Incident IQ is designed exclusively for school district workflows, informed by former teachers and district staff.
- **Unified platform**: Combines IT, facilities, HR, and curriculum operations in one system, eliminating silos and manual data entry.
- **Deep integrations**: Native connections with SIS, MDM, SSO, and financial tools used by districts.
- **Compliance-ready**: Aligns with FERPA, COPPA, and SOC 2 standards.

## Strategic Focus
- Continue expanding district adoption and deepening product capabilities (AI-enhanced ticketing, interoperability).
- Scale the partner ecosystem (recently hiring VP of Partnerships).
- Maintain customer success focus with a dedicated Customer Success team.

## Why Work Here
- **Culture**: Emphasis on inclusiveness, transparency, collaboration, and integrity. Recognized as a Top Workplace in Atlanta.
- **Work model**: Hybrid – roles based at HQ (Atlanta) or North office (Alpharetta); some positions fully remote (e.g., VP, Partnerships).
- **Engineering culture**: Product leadership and customer success are core values; current openings include Senior Data Engineer and Software Engineer (E2).
- **Benefits**: Competitive salary, medical/dental/vision insurance, 401k match, paid time off.
- **Growth trajectory**: Fast-growing company serving a mission-critical need in education, offering opportunity to make a tangible impact on students’ learning environment.

## Sources
1. [incidentiq.com - About](https://www.incidentiq.com/about-us)
2. [incidentiq.com - Careers](https://www.incidentiq.com/careers)
3. [incidentiq.com - Homepage](https://www.incidentiq.com/)
4. [greenhouse.io - Jobs at Incident IQ](https://job-boards.greenhouse.io/incidentiq)
5. [topworkplaces.com - Incident IQ](https://topworkplaces.com/company/incident-iq/)

## Other roles at Incident IQ

- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-incident-iq-alpharetta-tvtjeabwd8tp) — Alpharetta, GA
- [Sales Engineer, Facilities](https://feeny.ai/job/sales-engineer-facilities-incident-iq-atlanta-04b6kbnfwjy1) — Atlanta, GA / Alpharetta, GA
- [Account Manager](https://feeny.ai/job/account-manager-incident-iq-incident-iq-hq-atlanta-47phcw01asxc) — Incident Iq Hq Atlanta, OR
- [Product Owner](https://feeny.ai/job/product-owner-incident-iq-alpharetta-82fpf0wpnk3d) — Alpharetta, GA
- [Site Reliability Engineer](https://feeny.ai/job/site-reliability-engineer-incident-iq-remote-eg8ej0f32qb1)
- [Senior Data Engineer](https://feeny.ai/job/senior-data-engineer-incident-iq-incident-iq-hq-atlanta-99ck38jrhase) — Incident Iq Hq Atlanta, OR
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