---
title: 'Strategic Account Manager at Lightspeed Commerce, Inc.'
canonical: 'https://feeny.ai/job/strategic-account-manager-lightspeed-commerce-inc-london-k503vv9ms3a1'
type: 'job'
last_seen: '2026-10-14'
---

# Strategic Account Manager at Lightspeed Commerce, Inc.

- **Company:** [Lightspeed Commerce, Inc.](https://feeny.ai/companies/lightspeed-commerce-inc)
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-06
- **Last confirmed live:** 2026-10-14
- **Apply:** https://jobs.ashbyhq.com/lightspeedhq/1d27f29c-42a4-420c-9e5c-20e03a0bf5ce

## Job description

Lightspeed is looking for a strategically minded Strategic Account Manager to develop, engage, and closely support our most important enterprise customers in the hospitality segment over the long term.

In this role, you will act as the primary point of contact for our largest hospitality customers across the UK region. You will be responsible for driving growth, product adoption, and stakeholder management within your portfolio, with the goal of building true business partnerships. You will leverage data, customer feedback, and your SaaS expertise to create value at the enterprise level.

## What you’ll do

- Act as the main point of contact for our largest and most strategic hospitality customers
- Develop and execute strategic account plans to drive growth, retention, and product adoption
- Proactively work on increasing product usage and ensure Net Revenue Retention (NRR) grows across your portfolio
- Plan and lead quarterly business reviews and success plans
- Analyze usage data, go-live milestones, and health scores to identify and mitigate risks early
- Build strong, trusted relationships with C-level and operational stakeholders, positioning Lightspeed as a long-term strategic partner
- Collaborate cross-functionally with Product, Customer Success, Implementation, and Support teams to deliver an excellent customer experience
- Collect customer feedback and proactively share it with relevant teams to identify product gaps and optimize the overall customer journey

## What you bring

- 3–5+ years of experience in Account Management or Strategic Customer Success within a B2B SaaS environment, ideally with enterprise customers
- A strong understanding of SaaS metrics (NRR, product adoption, expansion, renewals, churn) and the ability to use them to manage your portfolio
- A strong sense of ownership; you are hands-on, data-driven, and highly skilled in relationship management
- Experience managing complex, multi-level stakeholder structures and confidently engaging with C-level, operations, and technical teams
- Fluent business-level English
- Experience in the hospitality, POS, or hospitality tech industry is a plus, but not required

What’s in it for you? Come live the Lightspeed Experience…

- Genuine career growth opportunities based on performance within a company that's continuously expanding
- Work with highly skilled people who are as passionate about sales & marketing as you are
- An environment that encourages initiatives and leadership
- Work in a team big enough for growth but lean enough to make a real impact
- Fun activities with your teammates & social events throughout the year
- Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed culture, a true Canadian tech success story

... and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

- Lightspeed equity scheme (we are all owners)
- Health & Wellness Credit- expense up to £400 per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
- Mental Health Support through the Modern Health App - whether it is meditation, coaching or counselling you need - each employee gets access to this platform
- People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
- Time off to volunteer and give back to your community
- Transit benefit if you travel by public transport to the office
- Healthy snacks and after-work socials organised by the company
- Health, Dental and Optical cover

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our [career page here](https://www.lightspeedhq.com/careers/). Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our [Applicant Privacy Statement](https://www.lightspeedhq.com/legal/applicant-privacy-statement/).

## About Lightspeed Commerce, Inc.

## Company Overview
- **One-liner**: Lightspeed Commerce provides a unified cloud-based point-of-sale (POS) and payments platform that helps retail, hospitality, and golf businesses manage operations, accept payments, and grow across in-store and online channels.
- **Entity Type**: Public (NYSE: LSPD, TSX: LSPD)
- **Headquarters**: Montreal, Quebec, Canada
- **Founded**: 2005
- **Founders**: Dax Dasilva

## Core Business
- **Primary Industries**: Retail Technology, Hospitality Technology, Payments, Software Development
- **Target Customers**: B2B – small and medium-sized businesses (SMBs) in retail, restaurant, and golf sectors, from single-location independents to multi-location chains.
- **Mission / Purpose**: To empower in-person businesses that define local neighborhoods and thriving cities, helping them simplify operations, scale efficiently, and deliver exceptional customer experiences.

## Products & Services
- **Lightspeed Retail**: A POS system for retail stores with inventory management, omnichannel selling (in-store, online, social), customer management, and real-time analytics.
- **Lightspeed Restaurant**: POS and management platform for full-service and quick-service restaurants, including table management, menu customization, and online ordering.
- **Lightspeed Golf**: Specialized POS and booking system for golf courses, pro shops, and tee-time management.
- **Lightspeed Payments**: Integrated payment processing that works across all Lightspeed POS systems, enabling fast settlement and simplified reconciliation.
- **Lightspeed Insights (AI)**: AI-powered analytics that provide actionable business insights, inventory forecasting, and sales reporting.
- **Lightspeed eCommerce**: Online store builder that syncs inventory and orders with in-store operations.
- **Lightspeed Wholesale**: Platform for buying wholesale from top brands and syncing orders directly to the POS.
- **Integrations & Marketplace**: Extensive library of third-party integrations (accounting, marketing, loyalty, etc.) and a funding program for eligible merchants.

## Market Standing
- **Valuation / Market Cap**: Approximately USD 11.3 billion (as of mid-2026) [linkedin.com](https://www.linkedin.com/company/lightspeedcommerce)
- **Key Metric**: Annual Revenue of USD 1.08 billion (fiscal 2025); processed $91.3 billion in Gross Transaction Value (GTV) in fiscal 2025 [lightspeedhq.com](https://www.lightspeedhq.com/about/)
- **Notable Investors / Partners**: Series A led by Accel; Series B led by Inovia Capital; Series C led by Investissement Québec and La Caisse; Series D led by La Caisse; post-IPO equity round of $716M in 2021. Strategic acquisitions include Upserve, Kounta, ShopKeep, and Ecwid. [linkedin.com](https://www.linkedin.com/company/lightspeedcommerce)
- **Growth Signals**: ~144,000 merchant locations worldwide (fiscal 2025); headcount of ~2,676 employees (+12.9% YoY); expanded into 34 countries; active job postings up 42.8% quarter-over-quarter. [linkedin.com](https://www.linkedin.com/company/lightspeedcommerce)

## Competitive Advantages
- **Unified Platform**: Seamlessly connects POS, payments, eCommerce, inventory, and analytics in one system, reducing complexity for merchants.
- **Industry Specialization**: Dedicated solutions for retail, restaurant, and golf verticals with deep workflows and integrations tailored to each.
- **Global Scale & Local Support**: Operations in 34 countries with 24/7 customer support, serving merchants in over 100 countries.
- **Strong Ecosystem**: Large app marketplace, wholesale network, and funding program create stickiness and reduce churn.
- **20 Years of Domain Expertise**: Established brand trust and deep understanding of merchant pain points. [lightspeedhq.com](https://www.lightspeedhq.com/about/)

## Strategic Focus
- **Payments Growth**: Expanding Lightspeed Payments to increase revenue per merchant and capture transaction volume.
- **AI & Data Insights**: Investing in AI-powered tools (Lightspeed Insights) to help merchants make data-driven decisions and optimize inventory.
- **Multi-Channel Commerce**: Deepening integration between online and in-store selling, including social commerce partnerships (e.g., Meta).
- **Global Expansion**: Continuing to enter new geographic markets and verticals (e.g., CBD, bike, sports) while scaling existing ones.
- **Acquisitions & Integration**: Absorbing acquired companies (Upserve, Ecwid) into a single cohesive platform.

## Why Work Here
- **Flexible Work Policy**: Hybrid model with “flexible paid time off” and the option to work remotely up to two months per year. [lightspeedhq.com](https://www.lightspeedhq.com/careers/)
- **Equity & Benefits**: Stock options (equity in a public company), pension plan contributions, health and wellness credit, computer purchase program, and volunteer time off. [lightspeedhq.com](https://www.lightspeedhq.com/careers/)
- **Culture & Values**: Employee-led networks, office culture clubs, and special interest groups; strong emphasis on diversity, equity, and inclusion; collaborative environment that values “real people” beyond resumes. [lightspeedhq.com](https://www.lightspeedhq.com/careers/hiring/)
- **Growth Opportunities**: Continuous learning, global career development, and exposure to cutting-edge tech across retail, payments, and AI.
- **Interview Process**: Structured, transparent hiring with a work sample test and a focus on two-way conversation. [lightspeedhq.com](https://www.lightspeedhq.com/careers/hiring/)
- **Engineering Culture**: Team of 639 technical staff (18% of workforce); environment described as “infused with culture, just as much as code.” [linkedin.com](https://www.linkedin.com/company/lightspeedcommerce) [lightspeedhq.com](https://www.lightspeedhq.com/careers/)

## Sources
1. [lightspeedhq.com](https://www.lightspeedhq.com/about/) – About Lightspeed: GTV, locations, history, values
2. [lightspeedhq.com](https://www.lightspeedhq.com/careers/) – Careers page: benefits, remote policy, culture
3. [lightspeedhq.com](https://www.lightspeedhq.com/careers/hiring/) – Hiring FAQ: interview process, DEI, work style
4. [lightspeedhq.com](https://www.lightspeedhq.com/) – Product overview: POS, payments, AI, eCommerce
5. [linkedin.com](https://www.linkedin.com/company/lightspeedcommerce) – Company info: revenue, market cap, headcount, funding, acquisitions, employee growth

## Other roles at Lightspeed Commerce, Inc.

- [Lead Data Analyst, Growth Marketing](https://feeny.ai/job/lead-data-analyst-growth-marketing-lightspeed-commerce-inc-toronto-ygned8wg819y) — Toronto, Canada
- [Lead, Analyse de données — Marketing de croissance](https://feeny.ai/job/lead-analyse-de-donnees-marketing-de-croissance-lightspeed-commerce-inc-montreal-5b5zyx9xrgdx) — Montréal, Canada
- [Lead Data Analyst, Growth Marketing](https://feeny.ai/job/lead-data-analyst-growth-marketing-lightspeed-commerce-inc-montreal-bgsymkpcc21p) — Montréal, Canada
- [Senior Engineer, Application Security](https://feeny.ai/job/senior-engineer-application-security-lightspeed-commerce-inc-calgary-xggt1f583yj9) — Calgary, Canada
- [Field Sales Team Lead, Lyon (French and English Speaking)](https://feeny.ai/job/field-sales-team-lead-lyon-french-and-english-speaking-lightspeed-commerce-inc-tqz4b1hbp5vf) — Lyon, France
- [Dutch speaking Support Specialist](https://feeny.ai/job/dutch-speaking-support-specialist-lightspeed-commerce-inc-in-the-pewca7rxmbf0) — IN the, Netherlands
- [Responsable commercial (export) pour le compte de capital](https://feeny.ai/job/responsable-commercial-export-pour-le-compte-de-capital-lightspeed-commerce-inc-ky7w5rt8s3y5) — Montréal, Canada
- [Outbound Capital Account Executive](https://feeny.ai/job/outbound-capital-account-executive-lightspeed-commerce-inc-montreal-8xe2d7tz2vxx) — Montréal, Canada
- [Revenue Operations Manager](https://feeny.ai/job/revenue-operations-manager-lightspeed-commerce-inc-toronto-7hmdtqvm8604) — Toronto, Canada
- [SaaS Account Manager (Deutschsprachig) – Berlin (m/w/d)](https://feeny.ai/job/saas-account-manager-deutschsprachig-berlin-m-w-d-lightspeed-commerce-inc-berlin-2m686s0qmse8) — Berlin, Germany