---
title: 'Strategic Account Manager at Upside'
canonical: 'https://feeny.ai/job/strategic-account-manager-upside-remote-0va1zs0ajh3x'
type: 'job'
last_seen: '2026-09-13'
---

# Strategic Account Manager at Upside

- **Company:** Upside
- **Location:** Remote
- **Compensation:** $140k–$175k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-06
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.ashbyhq.com/upside/700d77ad-c16c-4377-8355-f241db80032d/application

**Skills:** Grocery industry experience, Two-sided marketplace experience

> Lead mid-market and enterprise accounts in the grocery vertical by managing retailer relationships, driving retention and growth, and collaborating with internal teams to ensure client value and business expansion.

## Job description

Meet Upside: We created Upside to transform brick-and-mortar commerce. Our technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick-and-mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cashback than any other product, and hundreds of thousands of brick-and-mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our retailer partners, the consumers they serve, and important sustainability initiatives.

The Impact You’ll Make: Upside is adding a Strategic Account Manager to lead mid-market and enterprise accounts in our fast-growing grocery vertical. In this role, you’ll gain in-depth knowledge of our product, coordinate with internal teams, and enhance retailer relationships through insightful reporting and exceptional service. Reporting to the Senior Director of Account Management, you'll work with analytics, product, marketing, and operations teams to ensure retailer value and support business growth.

What You’ll Do:

- Work with our retailers through onboarding to long-term account management, promoting trust and belief throughout their partnership with Upside
- Improve retention of accounts through platform education, using customized decks and data in a relevant way to ensure client understanding and growth
- Identify and close expansion opportunities and long-term agreement conversions
- Predict and address concerns before they lead to churn risk
- Lead monthly account reviews with retailer partners, interpreting raw account data to build performance reports, case studies, and white papers
- Maintain account health at multiple levels across client businesses, including senior executives of mid-market and enterprise accounts
- Collaborate with internal Upside teams, including analytics, product, marketing, and operations, to provide a positive experience for our retailers

Competencies You’ll Need:

- 10+years of client-facing experience including 7+ years of enterprise experience in technology; Bachelor's degree required
- Experience exceeding goals in retention and growth targets
- Experience public-speaking and the ability to speak to both formal and casual audiences
- Strong analytical skills that will translate analysis into relatable and compelling talking points and stories
- Project-management abilities, including timeline management, client communication, and report interpretation
- Creative problem solving skills with the ability to diagnose issues while coming up with an array of potential solutions to bring to retails
- Experience working with the grocery industry or a two-sided marketplace is a major plus
- Ability to travel up to 20%

Location: This role offers location flexibility, however, if you’re based in the Washington, D.C., Austin, Chicago, or NYC metropolitan regions, in-office attendance is required on a hybrid basis.

Compensation: The U.S. base salary range for this full-time position is $140,000 - $175,000 + commissions + equity + benefits. The final starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific salary range during the hiring process.

#LI-Remote

## #LI-CO1

Benefits:

- Medical, dental, and vision coverage starting on Day 1
- Equity (ISOs)
- 401(k) program
- Family planning programs + paid parental leave
- Physical fitness and wellness memberships
- Emotional and mental health support programs
- Unlimited PTO + 10 paid federal holidays + our annual, week-long Winter Break
- Flexible work environment
- Lunch reimbursement for in-office employees
- Employee Resource Groups
- Learning and Development stipend
- Transparent culture
- Amazing mission!

Diversity and Inclusion: Diversity drives innovation, and our differences make us stronger. We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here!

If there's anything we can do to support a disability or special need during your application or interview process, please email accommodations@upside.com. This email is for accessibility accommodations only, it should not be used to submit job applications.

Notice To Recruiters And Placement Agencies: This is an in-house search with a dedicated recruiter. Please do not submit resumes to any person or email address at Upside. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.

## About Upside

## Company Overview
- **One-liner**: Upside is a mobile app that gives consumers cash back on everyday purchases like gas, groceries, and food while helping brick-and-mortar retailers increase profit without changing their operations.
- **Entity Type**: Private (Series D stage)
- **Headquarters**: Washington, DC, USA
- **Founded**: 2016 (began as GetUpside in January 2016)
- **Founders**: Alex Kinnier (Co-founder & CEO), Chris Yager (Co-founder & CPO)

## Core Business
- Primary industry/industries: Consumer rewards, brick-and-mortar commerce, mobile payments, sustainability
- Target customers: B2C (consumers) and B2B (retailers including gas stations, grocery stores, restaurants, and hardware stores)
- Mission or purpose statement: “We exist to advance the economic power of people living and working in the real world.”

## Products & Services
- **[Upside App]**: A mobile application that offers personalized cash back on purchases at partner retailers. Users earn money back and retailers gain incremental profit. The platform also expanded into mobile payments in 2023.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Total cash back delivered to consumers – over $1B; total incremental profit delivered to retailers – $2.5B; annual commerce run rate – $6B
- **Notable Investors/Partners**: Not publicly listed on the provided sources
- **Growth Signals**: Reached 35 million consumers in its marketplace (as of April 2022 timeline entry); expanded into hardware stores (2024) and mobile payments (2023); offices opened in Chicago, New York, and Austin; 1% of revenue committed to sustainability initiatives

## Competitive Advantages
- Personalization engine that drives higher consumer engagement and retailer profitability
- Strong sustainability focus (1% of revenue to environmental initiatives, 4 million metric tons of CO2 offset, food rescue)
- Large, growing network of retailers across multiple categories (gas, grocery, food, hardware)
- Radically transparent culture and values-driven operations

## Strategic Focus
- Continue expanding into new retail verticals and geographies
- Deepen mobile payment functionality to increase consumer stickiness
- Scale the platform to deliver even more economic impact for both consumers and retailers
- Maintain commitment to sustainability and community impact

## Why Work Here
- Culture of radical transparency, ownership, and data-driven decision making
- Values-driven environment with active Employee Resource Groups (ERGs): UP+PRIDE, UMOJA, Unidos, PersonalizASIAN, EmpowHER
- Hybrid/remote work options with offices in Washington DC (HQ), Chicago, New York, and Austin
- Competitive benefits: unlimited PTO, stock options, comprehensive health coverage, mental health support, family forming benefits (including Carrot Fertility), generous parental leave
- Recognized as a Great Place to Work
- Diverse team composition (62% male, 37% female, 1% non-binary; 70% White, 9% Asian, 6% Black, 6% Latin/Hispanic, 2% two or more races, plus other groups)

## Sources
1. [upside.com/about/careers](https://www.upside.com/about/careers)
2. [upside.com/about](https://www.upside.com/about)
3. [upside.com/](https://www.upside.com/)
4. [upside.com/blog/upside-isnt-just-great-for-people-and-businesses-its-a-great-place-to-work](https://www.upside.com/blog/upside-isnt-just-great-for-people-and-businesses-its-a-great-place-to-work)
5. [upside.com/about/team](https://www.upside.com/about/team)

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