---
title: 'Strategic Account Manager at Workyard'
canonical: 'https://feeny.ai/job/strategic-account-manager-workyard-united-states-r8he18zk96gm'
type: 'job'
last_seen: '2026-09-09'
---

# Strategic Account Manager at Workyard

- **Company:** Workyard
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-07-01
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/workyard/323b5919-d8f9-4933-b9b9-e8020f3252fa

## Job description

Workyard is a growing startup focused on the U.S. construction and trades markets, operating in an industry where $300 billion is spent annually on labor. We build SaaS technology that helps construction companies manage their workforce, bringing trust, transparency, and accountability to a space that has historically had very little of either.

The Strategic Account Manager is a senior role responsible for managing and growing Workyard's highest-value accounts: the top 150-200 customers by MRR. The role owns the full account relationship, from renewal through expansion, and is measured on retention and net revenue growth across the book.

Acting as an executive advisor and the primary point of contact for these accounts, the Strategic Account Manager develops a project-level understanding of how each customer operates and how Workyard supports their goals. The role operates with a high degree of independence and is expected to manage the book with limited day-to-day oversight, bringing the experience needed to run the work without step-by-step direction.

## KEY RESPONSIBILITIES:

## STRATEGIC ACCOUNT OWNERSHIP

- Manage relationships with Workyard's top 150-200 accounts, the highest-MRR customers in the business.
- Develop project-level knowledge of how each customer operates and where Workyard delivers value for them.
- Build trusted relationships with key stakeholders and serve as the executive advisor for the account.
- Act as the Voice of the Customer within Workyard, surfacing customer needs and feedback to the Engineering, Sales, and Marketing teams, and advocating internally for accounts that need support.

## RETENTION AND GROWTH

- Proactively engage accounts to identify and address churn risk early.
- Identify upsell and cross-sell opportunities and close them at or above forecast.
- Negotiate renewals and drive multi-year agreements.
- Develop external growth opportunities such as referrals, testimonials, case studies, and white papers.

The role executes three core playbooks:

- Renewals: Manage every renewal in the book, tracking upcoming contracts, account health, and risk well in advance to ensure on-time, full-value renewals.
- Midcycle upgrades: Identify accounts ready to expand (additional crews, features, or usage) and build the business case while the value is clear.
- New accounts: Take advantage of the post-implementation value to convert monthly customers to annual, find more upgrade opportunities, and/or get referrals.

## OPERATIONAL EXCELLENCE

- Develop and refine playbooks that make account management repeatable and scalable as the book grows.
- Partner with and mentor other account managers, sharing strategies and best practices.
- Contribute to a collaborative, high-standard team culture consistent with Workyard's CS culture standards.

## QUALIFICATIONS:

## REQUIRED

- Proven track record managing a book of business and meeting retention and expansion targets, ideally in B2B SaaS.
- Demonstrated ability to work independently, setting priorities and managing a pipeline with minimal direction.
- Strong executive presence, with the ability to advise senior stakeholders such as owners and VPs.
- Strong commercial instincts, with the ability to identify and close growth opportunities.
- Clear, direct communication skills.

## PREFERRED

- Experience selling to or supporting contractors, trades, or construction businesses.
- Experience owning both renewals and expansion within a single role.

## Benefits

Comprehensive benefits including Aetna medical, dental, and vision coverage, Flexible Spending Accounts (FSA), Teladoc virtual care, One Medical membership, Kindbody family-building support, an Employee Assistance Program, 401(k) retirement plan through Empower, and pre-tax commuter benefits (for those based in our San Francisco office).

## Equal Opportunity Employer

Workyard is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable law.

Accommodations

Workyard is committed to providing reasonable accommodations for individuals with disabilities during the hiring process. If you require assistance or accommodation, please contact us so we can support you.

## About Workyard

## Company Overview
- **One-liner**: Workyard provides a workforce management platform built specifically for the construction industry, helping contractors improve profitability through GPS time tracking, scheduling, job costing, and labor compliance.
- **Entity Type**: Private (Venture-backed, Series stage not publicly announced)
- **Headquarters**: San Francisco, California, United States (with a second office in Sydney, Australia)
- **Founded**: 2015
- **Founders**: Nic De Bonis (CEO) and Alexandra De Bonis (Head of Product)

## Core Business
- **Primary industry/industries**: Construction Technology (ConTech), Workforce Management, HR Tech
- **Target customers**: B2B – construction contractors, trade professionals, and field service businesses of all sizes (SMB to Enterprise)
- **Mission or purpose statement**: To help contractors increase profitability by better managing and measuring their crew's work, bringing trust, transparency, and technology to workforce management.

## Products & Services
- **GPS Time Tracking**: Mobile-first time tracking with GPS location verification, automatic clock-in rules, and geofencing to ensure accurate, auditable time cards.
- **Scheduling**: A digital team calendar for assigning work, sharing schedules instantly, and managing shift changes with notes and checklists.
- **Job Costing & Reporting**: Real-time dashboards that track hours and costs by job, cost code, and employee, feeding data into accounting and payroll systems.
- **Labor Compliance**: Built-in compliance with overtime, break laws, and a GPS audit trail to protect contractors from wage claims.
- **Developer API**: Open API for custom integrations with existing systems.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Trusted by **50,000+ workers**; sales leadership previously helped scale Toast from $25M to $2B ARR.
- **Notable Investors/Partners**: Not publicly listed on their site, but the company is venture-backed with a globally distributed team.
- **Growth Signals**: Rapid team expansion (currently 66 employees with multiple open roles), a globally distributed team across the US and Australia, and a strong focus on the massive $300B annual labor spend in construction.

## Competitive Advantages
- **Construction-specific focus**: Unlike legacy workforce tools built for generic industries, Workyard is 100% focused on construction, eliminating unnecessary complexity.
- **User-friendly design**: Built for field workers who may not be tech-savvy, with no training required to get started.
- **All-in-one platform**: Combines time tracking, scheduling, job costing, and compliance in a single app, avoiding the need for multiple disconnected tools.
- **Hands-on customer support**: US-based product experts available via phone and online in English and Spanish, with a strong emphasis on relationship-building.
- **Transparency features**: GPS location tracking and audit trails drive more accurate time cards and up to 10% in payroll cost savings.

## Strategic Focus
- **Product expansion**: Continuing to build out a unified platform for all workforce management needs in construction.
- **Scalable growth**: Building a partner-driven growth engine (led by a new Head of Partnerships) to expand distribution across construction and trades.
- **International scaling**: Growing engineering and product teams in Sydney while expanding sales and customer success in the US.
- **Data-driven insights**: Using real-time labor data to help contractors improve future estimates and billing accuracy.

## Why Work Here
- **Culture**: Values of transparency, simplicity, and hands-on service. The company is founded by siblings with a family background in trades, giving it an authentic connection to its customers.
- **Work policy**: Hybrid workspace in both San Francisco and Sydney; remote options available for some US-based roles (e.g., Account Executive, Account Manager).
- **Hiring process**: Transparent and structured – includes a recruiter screen, hiring manager interview, a practical round (live session to simulate real work), and a final interview with a co-founder. No ghosting, with feedback within 48–72 hours.
- **Engineering culture**: Led by James Gordon (25+ years experience), with a focus on building user-friendly software for the field. Roles emphasize practical, real-world problem-solving.
- **Team**: Small but growing (66 employees), offering significant ownership and impact. Leadership includes veterans from Toast, Commonwealth Bank, and the skilled trades marketplace space.

## Sources
1. [workyard.com](https://www.workyard.com/)
2. [workyard.com/careers](https://www.workyard.com/careers)
3. [workyard.com/about](https://www.workyard.com/about)
4. [builtin.com/company/workyard](https://builtin.com/company/workyard)
5. [jobs.ashbyhq.com/workyard](https://jobs.ashbyhq.com/workyard)

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