---
title: 'Strategic Client Success Manager at DailyPay'
canonical: 'https://feeny.ai/job/strategic-client-success-manager-dailypay-new-york-0n3de4mbqbgg'
type: 'job'
last_seen: '2026-10-15'
---

# Strategic Client Success Manager at DailyPay

- **Company:** DailyPay
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-08
- **Last confirmed live:** 2026-10-15
- **Apply:** https://jobs.ashbyhq.com/dailypay/49aa9881-d9dc-4a5c-8270-2197a5b0f4d6

## Job description

About Us: DailyPay is the leader in On-Demand Pay, helping employers modernize how people get their pay. DailyPay serves more than 1,900 employers and over 6 million employees, including many of the world's most recognized brands. By providing real-time access to earned pay and financial wellness tools, DailyPay helps employees manage their finances and helps employers attract and retain talent. DailyPay is helping define the future of pay, where money moves at the speed of work. Learn more at [DailyPay's Press Center.](http://www.dailypay.com/press) The Role: As a Strategic Accounts, Customer Success Manager, you are responsible for serving our customers, driving growth through value delivery, and anticipating and mitigating risks. You will define robust strategic account plans while closely tracking tactical execution, assisting in the creation of communication and launch strategies for large enterprise accounts. Your goal is to ensure appropriate growth metrics are exceeded and customer satisfaction remains at its highest. By developing strong relationships, you will become the Trusted Advisor to our Strategic Customers, identifying new business opportunities and areas for improvement among existing accounts. How You Will Make an Impact:

- End-to-End Account Management: Lead the customer lifecycle from kickoff and launch through ongoing success as the primary point of contact
- Value-Based Dialogue: Drive conversations that define joint success metrics and effectively communicate value realization to partners
- Strategic Relationship Building: Develop broad and deep relationships across operational and leadership groups, including HR, Payroll, IT, Finance, and executive sponsors
- Cross-Functional Collaboration: Partner with Growth, Marketing, Product, and Operations teams to drive maximum adoption and ensure customer satisfaction
- Escalation Leadership: Act as the lead orchestrator during customer escalation situations, ensuring responsiveness and speedy resolution
- Growth & Retention: Identify opportunities to upsell and cross-sell new products while proactively identifying risks to minimize churn
- Data-Driven Insights: Analyze reports and trends to gain insights that drive strategic actions and improvements at the customer level
- Voice of the Customer: Gather customer feedback and work closely with the Product team to enhance our offerings and support internal teams

What You Bring to The Team:

- Extensive Success Background: 7-10+ years of experience in Customer Success at a fast-moving HCM/SaaS company managing Fortune 500 or national accounts
- C-Suite Influence: Demonstrable ability to communicate, present to, and influence customer stakeholders at the executive level
- Technical & Domain Expertise: Solid experience with CRM software (Salesforce or HubSpot), Catalyst, and deep knowledge of HCM, HR, or Payroll software
- Analytical Proficiency: A data-driven mindset with the ability to thrive on analytics to drive insights and internal or client-facing decisions
- Collaborative Agility: Proven experience working in cross-functional environments and a comfort level with ambiguity and rapidly evolving domains
- Results-Oriented Track Record: A history of exceeding goals related to retention, customer satisfaction, and upsell/cross-sell initiatives

What We Offer:

- Exceptional health, vision, and dental care
- Opportunity for equity ownership
- Life and AD&D, short- and long-term disability
- Employee Assistance Program
- Employee Resource Groups
- Fun company outings and events
- Unlimited PTO
- 401K with company match

High-performing cultures aren't built in silos, they thrive on partnership. At DailyPay, we Commit Together to an inclusive, professional environment where multifaceted perspectives are our greatest competitive advantage. We recognize that our team members don’t live “single-issue lives,” and we lean into the wide-ranging backgrounds and life stages that sharpen our collective decision-making.

In our high-trust environment, we empower you to Challenge Norms. We’ve created a space where it is safe to ask difficult questions, disrupt the status quo, and share bold perspectives without fear of professional fallout. We believe that by checking our own assumptions and staying curious about the experiences of others, we arrive at better, more innovative results. We provide the space for you to do your best work through peer advocacy and transparent career development. If you are looking for a culture that values intellectual honesty, celebrates the unique lived experiences of its people, and thrives on collective success, you’ll find it here.

If you require reasonable accommodation for any aspect of the recruitment process, please send a request to peopleops@dailypay.com. All requests for accommodation will be addressed as confidentially as practicable.

DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.

## About DailyPay

## Company Overview
- **One-liner**: DailyPay is the leading on-demand pay platform that gives employees access to their earned wages before payday, integrated seamlessly with employer payroll and HR systems.
- **Entity Type**: Private (Series D-1)
- **Headquarters**: New York, New York, United States
- **Founded**: 2015
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Financial services (earned wage access / on-demand pay)
- **Target customers**: B2B – mid-market to enterprise organizations, plus a self-serve solution for small businesses; also partners with public sector and recently expanded to the UK.
- **Mission or purpose**: “Revolutionize how people get paid” and “create more opportunities for employees and employers to win together.”

## Products & Services
- **[On-Demand Pay](https://www.dailypay.com/)**: Core platform that allows employees to access up to 100% of earned wages between paychecks. Integrates with existing HCM, payroll, banking, and benefit applications with minimal employer disruption.
- **[DailyPay Card](https://www.dailypay.com/)**: A card with cash back rewards, savings tools, and international remittances – no pre-existing checking or savings account required.
- **[DailyPay Tips®](https://www.dailypay.com/)**: Instant access to gratuities for tipped workers.
- **[DailyPay Reward](https://www.dailypay.com/)**: Reimagines bonus and incentive distributions, letting employees access reward funds immediately.
- **[Cycle by DailyPay](https://www.dailypay.com/)**: Platform for off-cycle payments (e.g., commissions, one-time payments).
- **[Credit Health](https://www.dailypay.com/)**: Financial wellness tool that helps users build and monitor their credit.
- **Self‑Serve On‑Demand Pay**: A low‑touch solution designed for small businesses, launched in 2024.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company).
- **Key Metric**:
  - Annual Revenue: ~$300M (estimated, per LinkedIn).
  - Total Funding: $1.8B (mix of equity and debt; largest equity round: $75M Series D-1 led by Carrick Capital Partners in January 2024).
- **Notable Investors/Partners**: Carrick Capital Partners (lead, Series D-1), Barclays (debt financing), and other institutional investors from previous Series A ($5M), B ($18M), C ($55M), and D ($175M) rounds.
- **Growth Signals**:
  - Serves 1,000+ employers daily.
  - 708 employees (+4.4% YoY).
  - Expanded into the public sector and the United Kingdom in 2024.
  - Launched new products (Card, Tips, Credit Health, self‑serve).
  - Total borrowing capacity increased to $835M (2024).

## Competitive Advantages
- **First‑mover and market leader** in employer‑integrated on‑demand pay with the highest employee adoption in the industry.
- **Deep integration ecosystem** – works with virtually all major HCM, payroll, and banking systems, making switch minimal for employers.
- **Strong financial backing** with significant debt capacity to fund client growth and product innovation.
- **Regulatory & compliance expertise** (not detailed but implied by their public sector and global expansion).

## Strategic Focus
- **Current priorities**: Accelerating public‑sector adoption, international expansion (UK first), broadening the product suite (Card, Tips, Credit Health), and launching self‑serve solutions for small businesses.
- **Direction for growth**: Become the standard for all forms of pay distribution and employee financial wellness; deepen the platform with banking‑like features.

## Why Work Here
- **Culture highlights**: Employees describe the culture as customer‑focused, data‑driven, and collaborative. Core values include “Put Customers First,” “Own the Outcome,” “Win Together,” “Treat Time as Precious,” “Drive Action with Data,” and “Challenge the Norm.” DailyPay has been recognized as an “award‑winning workplace.”
- **Remote/hybrid policy**: Multi‑generational, global workforce with offices in the US and UK and growing; employees work “everywhere” (remote/hybrid model).
- **Notable perks or engineering culture**: Emphasis on continuous learning, bold thinking, and agility. The engineering team is sizable (116 employees, ~12% of staff) and works on a high‑scale platform. Recent active job postings indicate strong hiring in engineering, product, sales, and operations.

## Sources
1. [dailypay.com - About Us](https://www.dailypay.com/about-us/)
2. [dailypay.com - Homepage](https://www.dailypay.com/)
3. [dailypay.com - Careers](https://www.dailypay.com/careers/)
4. [linkedin.com - DailyPay Company Page](https://www.linkedin.com/company/dailypay)

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