---
title: 'Strategic Client Success Manager at Verra Mobility'
canonical: 'https://feeny.ai/job/strategic-client-success-manager-verra-mobility-california-09vb4tjqnb7j'
type: 'job'
last_seen: '2026-10-26'
---

# Strategic Client Success Manager at Verra Mobility

- **Company:** Verra Mobility
- **Location:** California
- **Work type:** remote
- **Posted:** 2026-10-21
- **Last confirmed live:** 2026-10-26
- **Apply:** https://job-boards.greenhouse.io/verramobility/jobs/4722635006

## Job description

Job Duties:

- Administrative
- Develop and implement efficient administrative systems and processes to streamline day-to-day operations.
- Ensure accurate and timely documentation of all administrative activities and maintain comprehensive records.
- Implement and monitor best practices for document management, data accuracy, and information security.
- Open, Check, Report, and help Resolve IT/SNOW (or similar incident management system) Problem Tickets to meet customer needs and/or concerns.
- Report out updates, issues/concerns, and any ongoing projects related to Voice of the Customer to the Service Enablement Leader and/or Department.
- Customer Experience
- Design and execute comprehensive strategies aimed at enhancing the overall customer experience and satisfaction.
- Conduct regular analyses of customer feedback, service metrics, and performance data to identify trends and areas for improvement.
- Collaborate with various departments to develop and implement initiatives that address customer needs and expectations.
- Create and help maintain a customer-centric culture across the organization, ensuring that all interactions meet high standards of excellence.
- Address and resolve complex customer issues and complaints with empathy and efficiency, aiming to turn challenges into opportunities for improvement.
- Executive Services
- Assists the Client Implementation Team with efficient handover from implementation to Operations and Maintenance phase of contracts. Expected to attend all Client Implementation meetings for assigned customers.
- Serves as the Primary Point of Contact for customers during the Operations and Maintenance phase of contracts.
- Ensures adherence to business rules and ongoing delivery of all contract requirements and services levels.
- Serve as a primary point of contact for internal and external stakeholders, ensuring clear communication and effective relationship management.
- Consistently meet and exceed the Annual Operating Plan (AOP) revenue and margin targets for assigned customers through the implementation of strategic initiatives, collaborative and cross-functional work, and effective performance monitoring.
- Prepare and review reports, presentations, and other materials for executive and departmental meetings, ensuring accuracy and clarity.
- Assist in strategic planning and decision-making processes for assigned customers by providing relevant insights and recommendations.
- Facilitate regular customer interaction with Sales and Product Teams.
- Prepare and submit client change requests to Product Intake and/or BRQ team for evaluation and prioritization.
- Operations
- Oversee and optimize daily operational processes to ensure alignment with organizational goals and objectives.
- Assist with quality, accuracy and compliance audits.
- Oversee the invoicing process, including preparation, review and approval of invoices to maintain financial integrity.
- Ensure the renewal of assigned contracts, including timely exercise of contract option years and assisting the Global Bid Team as required.
- Provide support for court and administrative hearings as required.
- Stay updated on changes to applicable laws and regulations impacting assigned customers.
- Collaborate with various departments to streamline workflows, improve communication, and resolve operational challenges.

Qualifications:

- Bachelor’s degree in business administration, Management, or a related field
- Extensive experience in program management, executive administration, or a similar role, with a proven track record of success.
- Strong background in enhancing customer experience and driving operational improvements.
- Exceptional organizational, communication, and problem-solving skills.
- Working knowledge of Microsoft Office (Excel, Word, PowerBI)
- Willingness to travel to client locations as required (including overnight stays if necessary).
- Required to pass a NLETS background check

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
- Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
- Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. [Verra Mobility Applicant Privacy Notice](https://www.verramobility.com/candidate-privacy-notice/)

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

.

## About Verra Mobility

## Company Overview
- **One-liner**: Verra Mobility is a global leader in smart transportation technology, providing automated enforcement, tolling, violations management, and parking solutions to municipalities, school districts, rental car companies, and commercial fleets.
- **Entity Type**: Public (NASDAQ: VRRM)
- **Headquarters**: Mesa, Arizona, United States
- **Founded**: 1987 (as a pioneering photo enforcement program); relaunched as Verra Mobility in 2018
- **Founders**: James Tuton and Adam Tuton (founders of American Traffic Solutions, predecessor company)

## Core Business
- **Industry**: Smart Transportation / Mobility Technology (including traffic enforcement, tolling, parking, and fleet management)
- **Target Customers**: B2G (municipalities, school districts, transportation agencies), B2B (rental car companies, fleet operators, OEMs, financial institutions)
- **Mission / Purpose**: “To transform mobility into something safer, smarter, and more connected to make life better for the people and communities we serve.” [verramobility.com](https://www.verramobility.com/)

## Products & Services
- **Government Solutions**: Automated enforcement systems (red-light, speed, school bus stop arm, bus lane safety cameras) and ALPR technology for cities and school districts.
- **Commercial & Fleet Solutions**: Integrated toll management, violation processing, vehicle registration, and title services for rental car companies, fleet management companies, and large fleet operators.
- **Parking Solutions** (T2 Systems): End-to-end parking management software and hardware for universities, municipalities, and private parking operators.
- **AutoKinex** (launched 2023): Secure in-vehicle payment platform for tolls, parking, and other mobility services.

## Market Standing
- **Valuation / Market Cap**: Not provided in search results (public company; see SEC filings for latest market cap).
- **Key Metric**: Public company with annual revenue reported in SEC filings (10-K). Specific figures not available from provided sources.
- **Notable Investors / Partners**: Acquired by Platinum Equity in 2017 prior to IPO; major acquisition targets include Redflex Holdings, T2 Systems, Pagatelia, Euro Parking Collection plc, and Highway Toll Administration.
- **Growth Signals**:
  - 1,800+ employees globally across 15+ countries. [verramobility.com/history](https://www.verramobility.com/history/)
  - 822,000 tolls paid daily; 6.9 million violations processed annually for fleet customers.
  - 300+ cities, towns, and school districts use automated enforcement solutions.
  - 2,000+ parking customers (universities, municipalities, private operators).
  - Expanded into Europe via Pagatelia (Spain) and EPC (pan-European toll collection).

## Competitive Advantages
- **Established Market Leadership**: Over 20 years of experience in road safety and enforcement; first photo enforcement program in the U.S. (1987).
- **Integrated Platform**: Combines enforcement, tolling, parking, and payment solutions on a single technology stack, creating switching costs for customers.
- **Deep Partnerships**: Long-term contracts with major toll authorities, rental car companies, and municipalities; interoperable tolling across multiple states and countries.
- **Regulatory Moat**: Government contracts and compliance-heavy markets make it difficult for new entrants to replicate.

## Strategic Focus
- Expand smart mobility offerings for connected, electric, shared, and autonomous vehicles.
- Grow international presence (especially Europe) through acquisitions and organic expansion.
- Develop in-vehicle payment and data integration services (AutoKinex) to capture new revenue streams.
- Continue M&A strategy to add adjacent capabilities (e.g., parking, tolling, enforcement).

## Why Work Here
- **Culture & Values**: Core values—Own It, Do What’s Right, Lead with Grace, Win Together—emphasize accountability, integrity, humility, and collaboration. [careers.verramobility.com/working-here](https://careers.verramobility.com/working-here)
- **Purpose-Driven Mission**: The company is focused on making mobility safer and easier, which employees cite as a source of meaning.
- **Opportunities Across Functions**: Open roles in software development, cybersecurity, IT, project management, field services, customer service, and corporate functions. [job-boards.greenhouse.io/verramobility](https://job-boards.greenhouse.io/verramobility)
- **Global Scope**: Work with colleagues across 15+ countries; opportunities for international experience.
- **Work Policy**: Not explicitly stated, but primary office locations include Mesa, AZ (HQ) and Melbourne, Australia. Likely hybrid/on-site depending on role.

## Sources
1. [verramobility.com](https://www.verramobility.com/)
2. [careers.verramobility.com](https://careers.verramobility.com/)
3. [verramobility.com/history](https://www.verramobility.com/history/)
4. [careers.verramobility.com/working-here](https://careers.verramobility.com/working-here)
5. [job-boards.greenhouse.io/verramobility](https://job-boards.greenhouse.io/verramobility)

## Other roles at Verra Mobility

- [DevOps Engineer](https://feeny.ai/job/devops-engineer-verra-mobility-mesa-znq68cjqsjc0) — Mesa, AZ
- [Field Service Technician II-1](https://feeny.ai/job/field-service-technician-ii-1-verra-mobility-ohio-fwn1webgfsbq) — Ohio
- [Field Service Technician II-2](https://feeny.ai/job/field-service-technician-ii-2-verra-mobility-ohio-qh033cs1vw4t) — Ohio
- [Regional Field Technician](https://feeny.ai/job/regional-field-technician-verra-mobility-michigan-33p1v5c3hbmy) — Michigan
- [Lead Processing Specialist](https://feeny.ai/job/lead-processing-specialist-verra-mobility-arizona-2reg4942zrzz) — Arizona
- [Implementation Consultant](https://feeny.ai/job/implementation-consultant-verra-mobility-phoenix-3e5qpqm3wcw2) — Phoenix, AZ / Florida / Texas
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