---
title: 'Strategic Customer Success Lead at Bluefish AI'
canonical: 'https://feeny.ai/job/strategic-customer-success-lead-bluefish-ai-new-york-ke61hq9p2e4b'
type: 'job'
last_seen: '2026-10-14'
---

# Strategic Customer Success Lead at Bluefish AI

- **Company:** Bluefish AI
- **Location:** New York, NY
- **Work type:** hybrid
- **Posted:** 2026-02-10
- **Last confirmed live:** 2026-10-14
- **Apply:** https://job-boards.greenhouse.io/bluefishai/jobs/5116570008

## Job description

About the Position:

We are looking for a Strategic Customer Success Lead to shape and scale how Bluefish delivers value across Fortune 500 teams. This role is foundational to building a repeatable CS approach that balances deep product expertise with 1:1 strategic partnership.

In this role, you will directly manage a portfolio of strategic accounts and be responsible for ensuring they consistently realize value from Bluefish. You will serve as both a product expert—connecting customers’ unique business needs to Bluefish’s capabilities—and a trusted strategic advisor. In this capacity, you will help customers navigate the rapidly evolving AI landscape by providing thought leadership and advising on measurement, optimization, and campaign strategy across AI channels.

## What You’ll Be Doing

- Own value delivery for a portfolio of strategic, enterprise customer accounts, ensuring customers reach meaningful value milestones through direct, high-touch engagement.
- Serve as a strategic partner and advisor to customer stakeholders, providing guidance on AI adoption, measurement strategy, and campaign optimization.
- Partner closely with Account Leads to ensure day-to-day engagements reinforce global business goals, renewals, and expansion efforts.
- Develop and execute customer-specific success plans aligned to customer objectives and measurable outcomes.
- Drive deep product adoption by helping customers understand not just how to use Bluefish, but how to apply it within their broader marketing and measurement strategy.
- Monitor account health using usage data, customer feedback, and sentiment to proactively identify risks, adoption gaps, and opportunities.
- Translate risk signals into proactive mitigation plans that improve retention and long-term outcomes.
- Collaborate cross-functionally with Product, CS Ops, Growth, Services, Sales, and Support to deliver a seamless, high-quality customer experience.
- Develop and maintain excellent knowledge of the Bluefish product and AI ecosystem to strategically advise customers and contribute to thought leadership.
- Synthesize learnings from strategic accounts and feed insights back into the broader CS team, helping refine value frameworks, success patterns, and how the broader team delivers customer outcomes.

## Qualifications

- 5+ years of experience in account management, customer success, or strategic partnerships—ideally in SaaS, ad tech, or marketing technology.
- Proven experience delivering value to enterprise customers in high-touch, relationship-driven roles.
- Strong background in advertising, campaign strategy, and measurement; experience advising customers on media strategy is required.
- Demonstrated ability to operate as a trusted strategic advisor to senior customer stakeholders.
- Comfort working with data, usage signals, and customer feedback to inform strategy and recommendations.
- Strong communication and relationship-building skills, with the ability to explain complex concepts clearly and confidently.
- Highly collaborative, with experience working cross-functionally across Product, Sales, CS Ops, Growth, Services, and Support.
- Startup-ready mentality with a bias toward action, comfort with ambiguity, and enthusiasm for building from the ground up.

About Bluefish:

Bluefish believes that AI represents the next major chapter of the internet – and that consumers will increasingly use AI to consume information and media online. On this new AI internet, brands will need new tools and technologies to tell their stories to consumers online – and a new marketing ecosystem will be created around AI. Bluefish is building the platform that helps brands engage consumers on this new AI channel, with powerful enterprise tools to manage AI brand safety and engage consumers with thoughtful and personalized AI marketing experiences.

The Bluefish team is a tight-knit group of mar-tech industry veterans who previously helped build foundational ad-tech platforms now owned by Meta and Microsoft. Bluefish, the leading AI marketing platform for the Fortune 500, recently announced a $20M Series A funding round led by NEA, with participation from Salesforce Ventures. Additional investors include Crane Venture Partners, Swift Ventures, and Bloomberg Beta. We are a globally distributed team, with business operations based in New York City and engineering based in Berlin.

Why Bluefish & Our Values:

- Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI
- Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry
- Join an experienced high-performing team where you will have immediate ownership and impact
- Experience a true meritocracy with significant career growth upside as the business scales

Our Values:

- Demonstrated grit and resourcefulness—you find creative solutions, adapt quickly, and aren’t afraid to roll up your sleeves in a fast-paced, evolving environment.
- Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value.
- Proven ability to collaborate across functions and roles, fostering open communication and shared ownership of outcomes.
- Commitment to craftsmanship—you take pride in delivering high-quality work, paying attention to the small details while keeping the big picture in mind.
- Self-starter with a proactive mindset and a strong sense of accountability—able to drive projects forward independently while staying aligned with team goals.
- Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done.

## About Bluefish AI

## Company Overview
- **One-liner**: Bluefish AI helps enterprise brands gain visibility, influence, and control over how they appear and perform across major AI channels.
- **Entity Type**: Private (Series B – led by Threshold; prior Series A led by NEA and Salesforce Ventures)
- **Headquarters**: New York City, New York, United States
- **Founded**: 2024
- **Founders**: Alex Sherman (CEO & Co-Founder), Andrei Dunca (Co-Founder & CTO)

## Core Business
- **Primary industry**: AI marketing / MarTech / Technology, Information and Internet
- **Target customers**: Enterprise brands (Fortune 500), B2B
- **Mission or purpose**: “We believe brands deserve visibility into how AI platforms represent their products and services, and control over how their data is used to train AI models.”

## Products & Services
- **AI Monitoring (GEO Measurement)**: Real-time visibility into brand reputation and performance across AI-native experiences (SaaS)
- **AI Optimization (GEO)**: Automate optimization workflows to improve how AI models surface and represent a brand (SaaS)
- **AI Commerce**: Tools to optimize presence in agentic commerce and AI-driven shopping channels (SaaS)
- **Enterprise Marketing Suite**: Integrated platform for tracking, optimizing, and measuring across AI search, agentic commerce, and large language models (SaaS)

## Market Standing
- **Valuation**: Not disclosed (private company)
- **Key Metric**: Total funding $20M (Series A led by NEA and Salesforce Ventures, with strategic participation from Amex Ventures and TIAA Ventures; Series B led by Threshold with 8 investors)
- **Notable Investors/Partners**: New Enterprise Associates (NEA), Salesforce Ventures, Amex Ventures, TIAA Ventures, Threshold
- **Growth Signals**: Headcount of 82 employees (+725% YoY); operates in 6 countries (US, Germany, UK, Canada, Spain, Netherlands); LinkedIn followers grew 740% yearly; 54 active job postings as of mid-2026

## Competitive Advantages
- **Only platform** that helps marketers understand *how AI “thinks”* about their brand, not just share-of-voice
- Built for enterprise scale – passes infosec reviews easily, offers custom audiences and tailored prompts
- Deep control and segmentation capabilities that generic datasets can’t match
- Founded by seasoned martech innovators who created advertising technologies now owned by Microsoft and Meta

## Strategic Focus
- Positioning AI as the next major internet shift (larger than mobile/social) and helping brands transition from traditional SEO/SEM to AI-first marketing
- Expanding the enterprise marketing suite for the “generative internet”
- Growing across geographies (EMEA, North America) and verticals (Fortune 500)

## Why Work Here
- **Work model**: Hybrid – New York City office for most roles; remote options available for certain engineering positions (e.g., Berlin, London)
- **Culture values**: Impact, trust, collaboration, curiosity – emphasis on meaningful results, openness, and lifelong learning
- **Benefits**: Competitive compensation, equity, unlimited time off, comprehensive health/dental/vision, mental health insurance, company 401k plan, life and AD&D insurance, in-person team summits
- **Growth**: Early-stage experience with rapid scaling (82 employees from ~10 in one year); strong focus on professional development and ongoing learning
- **Team composition**: 30% technical, 20% sales; talented hires from Amazon, Google, Microsoft, and other top firms

## Sources
1. [bluefishai.com](https://www.bluefishai.com/)
2. [bluefishai.com/about](https://www.bluefishai.com/about)
3. [bluefishai.com/careers](https://www.bluefishai.com/careers)
4. [linkedin.com/company/bluefish-ai](https://www.linkedin.com/company/bluefish-ai)
5. [job-boards.greenhouse.io/bluefishai](http://job-boards.greenhouse.io/bluefishai)

## Other roles at Bluefish AI

- [Head of Finance](https://feeny.ai/job/head-of-finance-bluefish-ai-new-york-vmbyenmevb2b) — New York, NY
- [Controller](https://feeny.ai/job/controller-bluefish-ai-new-york-4px19bks95hf) — New York, NY
- [Senior/Staff Data Scientist, Analytics](https://feeny.ai/job/senior-staff-data-scientist-analytics-bluefish-ai-berlin-hdf7np6nmvdd) — Berlin, Germany
- [Staff AI Engineer](https://feeny.ai/job/staff-ai-engineer-bluefish-ai-london-2gwxqym3erqe) — London, United Kingdom / IN the, United Kingdom
- [Senior/Staff Data Scientist, Analytics](https://feeny.ai/job/senior-staff-data-scientist-analytics-bluefish-ai-new-york-77zvqfnynrg2) — New York, NY
- [Events Lead](https://feeny.ai/job/events-lead-bluefish-ai-new-york-ese51rav05qe) — New York, NY
- [Director of Professional Services](https://feeny.ai/job/director-of-professional-services-bluefish-ai-new-york-8x7r2496e048) — New York, NY
- [Director of Growth](https://feeny.ai/job/director-of-growth-bluefish-ai-new-york-wff8gjdtt197) — New York, NY
- [VP of Product](https://feeny.ai/job/vp-of-product-bluefish-ai-new-york-p633wv1btxp4) — New York, NY
- [Technical Product Manager](https://feeny.ai/job/technical-product-manager-bluefish-ai-new-york-z3ebqdb2x9xb) — New York, NY