---
title: 'Strategic Customer Success Manager (all genders) at Klim GmbH'
canonical: 'https://feeny.ai/job/strategic-customer-success-manager-all-genders-klim-gmbh-berlin-5c98ez4cv37g'
type: 'job'
last_seen: '2026-09-07'
---

# Strategic Customer Success Manager (all genders) at Klim GmbH

- **Company:** Klim GmbH
- **Location:** Berlin, Germany
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-05-28
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/klim/1ababf33-f20c-4d3e-8c85-9a61dddb01cd/application

**Skills:** English, German, SaaS, Consulting, Regenerative agriculture, Scope 3, Supply chain sustainability

> Own and grow strategic customer relationships with leading food and agribusiness companies, ensuring successful project delivery and driving long-term value. Act as the central point of ownership for accounts, combining strategic account management with cross-functional orchestration to scale regenerative agricultur...

## Job description

Intro

At Klim, we’re building the infrastructure to scale regenerative agriculture across global supply chains. We work with leading food and agriculture companies to design and implement large-scale transition programs that create measurable impact for farmers, businesses, and the climate.

Backed by $22 million in Series A funding, we’re expanding globally, partnering with major food industry leaders like Nestlé and Kaufland to help them reduce emissions along their supply chains, while making them more resilient and profitable at the same time. Since 2020, we’ve supported 3,500 farmers, covering 700,000 hectares (5% of Germany’s farmland!).

If you’re passionate about building an economically and ecologically sustainable food system and driving real impact, join us!

Your mission:

In this role, you will own and grow strategic customer relationships with leading food and agribusiness companies after contract signature.

You will act as the central point of ownership for your accounts — ensuring successful project delivery, building trusted relationships with stakeholders, driving long-term customer value, and identifying opportunities to expand partnerships over time.

This is not a traditional support or implementation role. You will combine strategic account management, customer success, commercial ownership, and cross-functional orchestration to help scale regenerative agriculture programs across global supply chains.

You’ll work closely with commercial, product, operations, climate, and farmer success teams to ensure customers achieve measurable outcomes while helping Klim grow through renewals, upsells, and long-term partnerships.

Your responsibilities:

## OWN STRATEGIC CUSTOMER RELATIONSHIPS

- Serve as the primary point of contact and strategic partner for key enterprise customers
- Build strong relationships with stakeholders across sustainability, procurement, sourcing, operations, and leadership teams
- Understand customer goals, challenges, and organizational dynamics to proactively guide accounts toward success

## DRIVE CUSTOMER SUCCESS AND VALUE CREATION

- Ensure successful onboarding, implementation, and long-term adoption of Klim programs
- Define success metrics jointly with customers and proactively track progress against them
- Lead regular business reviews, strategic planning discussions, and executive updates
- Identify risks early and coordinate internal teams to resolve issues proactively

## OWN EXPANSION

- Drive account growth, and additional opportunities within existing customer relationships
- Identify opportunities to expand regenerative agriculture programs across business units, geographies, or supply chains
- Collaborate closely with sales leadership on account strategy and commercial planning

## COORDINATE CROSS-FUNCTIONAL EXECUTION

- Orchestrate collaboration across Product, Operations, Climate, Data, and Farmer Success teams
- Ensure timelines, deliverables, and customer commitments are managed effectively
- Help improve internal processes, playbooks, and customer experience as we scale

## ACT AS THE VOICE OF THE CUSTOMER

- Bring customer feedback and market insights into product and strategy discussions
- Help shape scalable customer success processes and best practices
- Contribute to a culture of operational excellence and customer-centricity

Your profile:

## CUSTOMER-FACING EXPERIENCE

- 4–8 years of experience in customer success, strategic account management, consulting, enterprise project delivery, or similar client-facing roles
- Proven ability to manage and grow complex B2B customer relationships
- Experience working with enterprise customers and multiple stakeholders

## STRONG COMMERCIAL AND STRATEGIC MINDSET

- You think beyond delivery and understand how to create long-term customer value
- You are comfortable discussing business goals, expansion opportunities, and commercial outcomes
- You proactively identify risks, opportunities, and next steps

## EXCELLENT COMMUNICATION AND OWNERSHIP

- Strong executive communication and stakeholder management skills
- Highly organized with the ability to manage multiple complex projects and priorities
- Collaborative and comfortable working cross-functionally in fast-moving environments
- You take ownership and drive topics forward independently

## ANALYTICAL AND ADAPTABLE

- Structured, detail-oriented, and data-driven in your decision-making
- Comfortable navigating ambiguity and evolving processes in a scaling company
- Curious, pragmatic, and solution-oriented

## WHAT SEE A BIG PLUS:

- Fluent in English; German is a plus
- You are ideally based in Berlin
- Experience in sustainability, agriculture, food systems, climate tech, or supply chain transformation
- Experience managing enterprise SaaS, consulting, or strategic implementation programs
- Understanding of regenerative agriculture, Scope 3, or supply chain sustainability initiatives

Your benefits:

- Opportunity: Be part of our journey from the very beginning, working on an equal footing with the leadership team to build a new company.
- Impact: Make a daily and active contribution to combating climate change, promoting consumer education, and fostering fair conditions for our climate-conscious farmers.
- Autonomy: Take ownership of your projects and enjoy a high degree of creative freedom.
- Flexible work model: At Klim, we foster a flexible, hybrid work approach and facilitate remote work (within the EU). It is advantageous for this role if you live in Berlin or can be present in our office regularly.
- Additional benefits for full time, permanent employees: We offer membership in the Urban Sports Club or subsidisation of the Deutschlandticket, a company pension scheme, plus team lunches (if based in Berlin) and regular team events.

At Klim, we believe that a thriving workplace is built on the diverse backgrounds, talents, and perspectives of our team. We grow stronger together by embracing and building on each individual’s unique strengths.

We are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute their best. All hiring and personnel decisions are made solely based on qualifications, performance, and the needs of the company—ensuring fairness and equal opportunity for all.

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit for our team in ways you don’t yet realise!

## About Klim GmbH

## Company Overview
- **One-liner**: Klim partners with farmers and companies to scale regenerative agriculture practices through a digital platform, Scope 3 solutions, and carbon credits.
- **Entity Type**: Private (raised $28.5M in total funding across 5 rounds)
- **Headquarters**: Berlin, Germany (Schwedter Straße 263, 10119 Berlin)
- **Founded**: 2020
- **Founders**: Robert Gerlach (CEO & Co-Founder); other co-founders not publicly named

## Core Business
- **Primary industry/industries**: Regenerative agriculture, environmental services, agri-tech
- **Target customers**: B2B – food companies and organizations seeking supply chain sustainability; B2B – farmers transitioning to regenerative practices.
- **Mission or purpose statement**: “We empower every farmer and organization to regenerate soil – for a resilient food system, the people, and the planet.”

## Products & Services
- **Klim Platform**: A SaaS platform that helps farmers adopt regenerative practices with access to expert support, financial incentives, and progress tracking. Over 4,000 farmers and 900,000+ hectares registered.
- **Scope 3 Solutions**: Tailored programs for companies to reduce emissions in agricultural supply chains. Currently active in Germany, Poland, the USA, the UK, Slovakia, and the Czech Republic.
- **Carbon Credits**: Regional carbon credits generated from soil carbon sequestration, verified and reported annually. Enables companies to invest in supply chain resiliency or purchase offsets.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total funding of **$28.5M** (5 rounds, according to LinkedIn); estimated annual revenue of **$107.0M** per LinkedIn (not officially confirmed)
- **Notable Investors/Partners**: Not explicitly named in available sources; partners include food companies and agricultural organizations across Europe and the US.
- **Growth Signals**:
  - Team of 100+ employees as of 2026 (LinkedIn reports 84 employees, indicating growth to 100+)
  - 900,000+ hectares under management
  - Active in 6 countries
  - Named #1 Scope 3 solution provider in Europe
  - Job postings up 71.4% monthly, 100% quarterly (LinkedIn data)

## Competitive Advantages
- **Regulatory and market expertise**: Deep focus on regenerative agriculture with strong scientific and agricultural know-how.
- **Regional specialization**: Local projects in 6 countries with verified carbon sequestration and emissions tracking.
- **Integrated platform + services**: Combines a digital platform for farmers with corporate sustainability solutions (Scope 3, carbon credits).
- **Track record**: More than 4,000 farmers registered and 900,000+ hectares under management.

## Strategic Focus
- **Scale globally with local expertise**: Expanding to new regions while maintaining regional project teams.
- **Innovate the Klim Platform**: Continuous improvement of digital tools for farmers and corporate partners.
- **Build supply chain resilience**: Help food companies meet sustainability targets and reduce Scope 3 emissions.
- **Deepen partnerships**: Foster collaboration among all actors in the value chain to drive regeneration at scale.

## Why Work Here
- **Culture**: Mission-driven with values of “One team”, “Embrace the ride”, “Maximum impact”, “Better every day”, and “Customer value”. Strong emphasis on listening to farmers and scaling solutions.
- **Work model**: Hybrid working model for Berlin-based roles (office in Prenzlauer Berg, 5-minute walk from Senefelderplatz). Flexible hours.
- **Perks**:
  - 30 days flexible paid vacation
  - Health insurance (statutory or supplemented)
  - Choose between Urban Sports Club membership or Deutschlandticket (Germany-based)
  - Learning and development budget
  - Team event budget
- **Hiring process**: Multi-step process including introduction call, case study, stakeholder interview, values & culture interview, and reference check. Transparent and candidate-friendly.

## Sources
1. [klim.eco/about-us](https://www.klim.eco/about-us)
2. [klim.eco/careers](https://www.klim.eco/en/careers)
3. [klim.eco/en](https://www.klim.eco/en)
4. [linkedin.com/company/klim-eco](https://de.linkedin.com/company/klim-eco)
5. [jobs.ashbyhq.com/klim](https://jobs.ashbyhq.com/klim)

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