---
title: 'Strategic Customer Success Manager at CivilGrid'
canonical: 'https://feeny.ai/job/strategic-customer-success-manager-civilgrid-remote-1dm2pdq8sz2p'
type: 'job'
last_seen: '2026-10-31'
---

# Strategic Customer Success Manager at CivilGrid

- **Company:** CivilGrid
- **Location:** Remote
- **Compensation:** $130k–$190k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-26
- **Last confirmed live:** 2026-10-31
- **Apply:** https://jobs.ashbyhq.com/civilgrid/835ddae9-f488-4e12-bcbc-4f879970da58

## Job description

## ABOUT CIVILGRID

CivilGrid is the trusted civil design platform powering affordable infrastructure renewal and growth. We give utilities, civil engineers, and municipalities a single, collaborative source of truth for what's underground so teams can plan, design, and build faster, smarter, and safer.

Our platform consolidates utility records, geotechnical and environmental data, paving moratoriums, and jurisdictional requirements directly from 3,000+ utilities, agencies, and municipalities with full chain-of-custody documentation. Teams at PG&E, Mark Thomas, and dozens of leading engineering firms use CivilGrid to cut research time by up to 88%, reduce project costs, prevent dig-ins, and accelerate delivery on the projects that keep communities running.

We're a venture-backed Series A startup tackling a $4.7T US infrastructure market that has been underserved by software for decades. Founded by industry insiders, each with 10+ years in utilities and civil engineering, we move fast, ship work that matters, and stay close to the customers and field teams we build for.

## WHY THIS ROLE

As a Strategic Customer Success Manager, you'll own CivilGrid's largest and most complex customer relationships. These include enterprise utilities, state DOTs, and national engineering firms, where CivilGrid is rolling out across many teams, regions and projects. You'll be the executive-level partner for these accounts. You'll turn early wins into organization-wide adoption, multi-year renewals and expansion.

This role reports to the Manager of Customer Success. This is a remote position, but our primary location preference is Texas. We are also considering candidates in Colorado, Georgia, Kansas City (MO), and Chicago. We are not considering candidates located outside of these markets at this time.

## WHAT YOU'LL DO

- Own a portfolio of strategic enterprise accounts end to end: pilot, adoption, health, renewal and expansion
- Build and maintain strategic account plans that map org structure, stakeholders, business priorities and whitespace across departments and regions
- Build and keep relationships with executive sponsors (VPs and Directors of engineering, gas and electric operations, GIS and asset management) as well as day-to-day champions
- Lead executive business reviews that tie CivilGrid usage to customer outcomes
- Partner with Solutions Engineers on pilot and deployment strategy, set success criteria, and turn successful pilots into enterprise rollouts
- Drive expansion with Account Executives: find new teams, use cases and products, and co-own the commercial motion
- Spot and reduce risk early, and run escalations across Product, Engineering and Operations when needed
- Bring structured voice-of-customer input to Product, shaping the roadmap around enterprise requirements
- Develop case studies and references with flagship customers
- Help build CivilGrid’s enterprise CS playbook, including account planning, EBR frameworks and health scoring, and serve as a model for the wider CS team

## WHAT YOU'LL BRING

- 6+ years in customer success, account management or consulting roles, including managing enterprise accounts with complex, multi-stakeholder buying groups
- Domain experience in construction technology, civil engineering, utilities, AEC, or a related field is a must
- A track record of driving renewals and expansion in large accounts; ideally utilities, DOTs, public agencies or AEC firms is a strong preference
- Comfort working with executives: you can run a QBR/EBR with a VP and hold a technical conversation with a GIS lead in the same week
- Strong commercial instincts and the ability to build a business case and quantify ROI
- Strong technical aptitude, with familiarity in civil design, utility operations or infrastructure data
- A strong bias toward action, comfort having a point of view, and the judgment to work independently with limited guidance
- Willingness to travel 30–50% for on-site executive meetings, account planning sessions and fieldwork

## BONUS POINTS

- Experience at an early-stage or high-growth SaaS company
- CAD and/or GIS experience

## HOW WE WORK

We're a small, but rapidly growing team that ships. Expect direct feedback, real ownership from day one, and proximity to customers — huge utilities, public agencies, and engineering firms whose work depends on what we build. We default to in-person collaboration where it matters and remote-friendly flexibility otherwise. We hire people who care deeply about their craft and the communities our customers serve.

## COMPENSATION & BENEFITS

The OTE for this role is $130,000 - $190,000 with a 70/30 base to commission split.

Cash is only one part of your total compensation package at CivilGrid, which also includes meaningful early-stage equity, comprehensive benefits, and the opportunity to shape a category-defining company. The base salary range listed above may encompass various levels and/or geographic locations; final offers are determined based on the candidate's experience, skills, level, and work location.

Additionally, we offer:

- Company-funded medical, dental, and vision insurance — including medical plans at no cost to the employee
- FSA (health and dependent care)
- Unlimited PTO and a culture that expects you to actually use it
- 401(k) plan
- Flexible, remote-friendly work environment
- A high-trust team, real ownership, and the chance to do the most meaningful work of your career

## EQUAL EMPLOYMENT OPPORTUNITY

CivilGrid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, pregnancy, or any other characteristic protected by federal, state, or local law. Employment decisions at CivilGrid are based on business needs, job requirements, and individual qualifications. If you require a reasonable accommodation to participate in the application or interview process, please contact us — we're happy to help.

## About CivilGrid

## Company Overview
- **One-liner**: CivilGrid centralizes proprietary utility, environmental, geotechnical, and other critical site data in a collaborative SaaS platform where engineering and construction teams can scope and plan projects faster and with less risk.
- **Entity Type**: Private (venture-backed; Seed round $2.2M in 2021)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2020
- **Founders**: Josh Mackanic (CEO & Co-founder), Brandon Cohen (Co-founder, Head of Data & Ops)

## Core Business
- **Primary industry**: Construction technology (ConTech) / Geospatial data intelligence for infrastructure
- **Target customers**: B2B – civil engineers, construction firms, utilities, municipal agencies, real estate developers, and telecom providers
- **Mission or purpose**: “Google Maps for the Underground” – to enable safer and smarter construction by providing the most comprehensive on-demand site data intelligence for project planning and design.

## Products & Services
- **[CivilGrid Platform](https://www.civilgrid.com/)**: A SaaS-based map that aggregates thousands of datasets about underground utilities, land rights, geotechnical conditions, and environmental constraints. Teams use it for site due diligence, utility interconnect planning, bid estimation, and construction risk reduction.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding $2.2M (Seed round, April 2021; additional undisclosed round in March 2023 with 1 investor)
- **Notable Investors/Partners**: Investors not publicly named in available sources. Partners include PG&E, Mark Thomas, San Jose Water, and a telecom engineering provider (featured in case studies).
- **Growth Signals**: 
  - Headcount grew 317.6% year-over-year to 54 employees (LinkedIn).
  - 26 active job postings (monthly job post growth +160%, quarterly +116.7%).
  - SOC 2 Type 2 attestation achieved.
  - Case studies report 75-90% cost/time reductions for customers.

## Competitive Advantages
- **Centralized data hub**: Combines utility, environmental, geotechnical, and land rights data in one map, eliminating siloed research.
- **Real-time access**: Partnerships with local utilities and agencies provide the most current GIS datasets.
- **Proven ROI**: Customer case studies show up to 90% reduction in research time and 75% reduction in SUE (Subsurface Utility Engineering) costs.
- **Security & compliance**: SOC 2 Type 2 certified, important for regulated utility customers.

## Strategic Focus
- **Accelerate pre-construction**: Reduce research and development time by up to 90%.
- **De-risk projects**: Improve situational awareness to reduce dig-ins and field surprises.
- **Win more bids**: Provide accurate site data for better project scopes and estimates.
- **Expand utility partnerships**: Continue building relationships with utilities and agencies to increase data coverage.

## Why Work Here
- **Culture & values**: Kindness, Excellence, Customer Centric, Integrity, Innovation, Speed – “we move fast, make decisions quickly, and execute with urgency.”
- **Engineering focus**: Building a complex geospatial platform described as “Google Maps for the Underground”; opportunity to work on cutting-edge data pipelines and mapping technology.
- **Growth trajectory**: Rapidly scaling company (317% headcount growth, 26 open roles) offering career advancement in product, engineering, sales, and customer success.
- **Work environment**: Based in San Francisco; remote/hybrid policy not explicitly stated but likely flexible given tech nature. The team is small but growing fast.
- **Notable perks**: Not detailed in available sources, but the company promotes a supportive, transparent, and high-standards environment.

## Sources
1. [CivilGrid Website](https://www.civilgrid.com/)
2. [CivilGrid About Page](https://www.civilgrid.com/about-us)
3. [CivilGrid Careers Page](https://www.civilgrid.com/careers)
4. [LinkedIn Company Page](https://www.linkedin.com/company/civilgrid)
5. [Built In Profile](https://builtin.com/company/civilgrid)

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