--- title: 'Strategic Customer Success Manager at Clarium' canonical: 'https://feeny.ai/job/strategic-customer-success-manager-clarium-united-states-zwjv1a5ne54j' type: 'job' last_seen: '2026-09-13' --- # Strategic Customer Success Manager at Clarium - **Company:** Clarium - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-06-03 - **Last confirmed live:** 2026-09-13 - **Apply:** https://jobs.ashbyhq.com/clarium/aa041f88-aad0-42be-9158-bc54e01a3836 ## Job description ## Why Clarium The healthcare industry overspends on its supply chain by over $25B each year, the result of fragmented data, inefficient workflows, and wasted supplies. Clarium is fixing that. Our AI-powered platform, Astra OS, gives hospitals end-to-end visibility into their supply chain operations, automating workflows and surfacing actionable insights so supply chain teams can focus on what matters most: patient care. We're trusted by some of the world's leading health systems, including Yale New Haven Health, Stanford, Geisinger, and Kaiser Permanente. Founded in 2020, Clarium has raised $43M in total funding. Our Series A was led by Northzone, with participation from General Catalyst, AlleyCorp, Kaiser Permanente Ventures, Texas Medical Center Ventures, and 1984 Ventures. The Opportunity We are seeking a proactive, relationship-driven Strategic Customer Success Manager (CSM) to ensure our healthcare clients unlock maximum value from our platform. This role is ideal for someone who thrives in building trusted partnerships, driving user adoption at the ground level, and guiding customers toward measurable business outcomes. The CSM will balance hands-on client engagement with strategic coordination across Product, Implementation, Sales, and Leadership to ensure every customer’s journey is seamless, impactful, and valuable. Each CSM owns their portfolio end-to-end — serving as the executive-level strategic advisor while staying hands-on with day-to-day account health, adoption, and execution. ## What You’ll Do Account Leadership - Drive net revenue retention across a portfolio of 5–7 enterprise accounts totaling $2-6M in contract value. - Serve as the primary strategic point of contact for assigned healthcare accounts, driving proactive engagement and long-term account health - Build relationships across operational, managerial, and executive stakeholders, engaging Clarium leadership to strengthen strategic alignment when necessary - Lead monthly executive engagement and quarterly business reviews (QBRs) to showcase outcomes, highlight value, and identify risks and opportunities for growth - Conduct regular check-ins, health reviews, and success planning discussions with client teams - Coordinate tactical customer needs while maintaining a strategic view of account success Customer Success & Value Realization - Partner with customers to define success goals and measure progress toward adoption, ROI, and satisfaction - Monitor usage data, performance metrics, and health scores; provide insights and recommendations to maximize platform impact - Identify risks such as low adoption or dissatisfaction early, and collaborate with internal teams on remediation plans - Champion Clarium's best practice standards with customers, actively steering toward proven approaches that accelerate time-to-value - Surface and codify customer best practices to strengthen and evolve best practices over time - Ensure customers are realizing measurable operational and business value from Clarium’s platform Cross-Functional Collaboration - Collaborate closely with Implementation, Support, Product, and Engineering teams to improve user adoption and resolve client issues, streamlining the customer experience - Serve as the voice of the customer internally, translating patterns in adoption, friction, and unmet needs into structured product insights that inform roadmap prioritization. - Provide structured and prioritized customer needs to Product and Engineering to influence roadmap priorities - Partner cross-functionally to improve internal customer success processes as the company scales Strategic Growth & Advocacy - Identify and align adoption, expansion, and upsell opportunities in collaboration with Sales - Cultivate customer advocates who can share success stories, enable public case studies, and act as references - Drive long-term client engagement by reinforcing the value of Clarium’s solutions across the enterprise Required Qualifications & Skills - Bachelor’s degree in Business, Healthcare Administration, Supply Chain, Information Systems, or related field (or equivalent experience) - 5–8 years of experience in customer success, account management, or a SaaS client-facing role - Experience managing relationships with executive-level stakeholders at customer accounts - Experience supporting healthcare, supply chain, or ERP workflows - Experience managing commercial relationships and outcomes - Excellent communication, relationship-building, and organizational skills - Strong problem-solving ability and comfort working cross-functionally - Track record of operating effectively in a fast-paced healthcare technology startup - Comfortable balancing strategic thinking with hands-on execution - Highly proactive with a strong sense of ownership and accountability ## Preferred Qualifications - Experience with SaaS platforms in healthcare or supply chain - Experience in healthcare supply chain management or operations - Familiarity with ERP systems such as Oracle PeopleSoft, Infor Lawson, or Workday - Familiarity with healthcare data standards such as EDI, Smart on FHIR, and HL7 - Experience managing mid-market or enterprise accounts - Project Management or Agile certifications ## What You Get at Clarium Target Base Salary Range: $120,000- $150,000 The base salary Clarium offers may vary depending upon the ultimate scope and responsibilities of the position and on the candidate’s job-related knowledge, skills, and experience. The total package will include equity, in addition to a full range of medical and/or other benefits, depending on the position offered. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. - Incentive Stock Options proportionate to your salary - Fully remote, with a NYC co-working space available; 20–25% travel expected for on-site executive engagements, QBRs, and account health visits." - Unlimited PTO - Top-tier health, vision, and dental benefits - 401K - The opportunity to build on a strong foundational team with deep data and engineering roots at a stage where your work genuinely shapes the product ## Equal Opportunity Statement Clarium is committed to promoting an inclusive work environment free of discrimination and harassment. We value a diverse and balanced team where everyone can belong. ## About Clarium ## Company Overview - **One-liner**: Clarium provides an AI-powered supply chain resiliency platform, Astra OS, that unifies data and automates workflows to help hospitals and health systems manage their supply chain operations. - **Entity Type**: Private (Series A) - **Headquarters**: New York, New York, United States - **Founded**: 2020 - **Founders**: Steve Liou (Founder and CEO) ## Core Business - **Primary industry**: Healthcare technology / Healthcare supply chain management - **Target customers**: B2B – Enterprise health systems, hospitals, and their suppliers (e.g., Yale New Haven Health, Stanford, Kaiser Permanente, The Cleveland Clinic, Geisinger, Ochsner Health, Boston Children's Hospital, Sutter Health, St. Luke's) - **Mission statement**: To optimize the modern health system and mitigate growing economic and environmental uncertainty in the supply chain for suppliers and hospitals. The company envisions a future where all hospitals leverage a collaborative data ecosystem to automate daily operational and administrative tasks. ## Products & Services - **[Astra OS](https://www.clariumhealth.com/)**: An AI-powered platform that unifies data across hospitals and their suppliers in real-time. It includes built-in workflow apps for substitute management, procedure card optimization, and disruption monitoring. The platform uses proprietary AI (including large language models) to clean data, provide actionable insights, and automate workflows. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metrics**: - **Total Funding**: $43 million (as of May 2025) - **Series A (May 2025)**: $27 million led by Northzone, with participation from General Catalyst, AlleyCorp, Kaiser Permanente Ventures, Texas Medical Center Ventures, and 1984 Ventures. - **Seed Round (2024)**: $10.5 million led by General Catalyst - **Average Cost Savings for Clients**: Over $10 million per health system - **Platform Performance**: 50% faster disruption resolution, 88% faster substitute approvals - **Net Patient Revenue Covered**: $100B+ - **Notable Investors/Partners**: Northzone, General Catalyst, AlleyCorp, Kaiser Permanente Ventures, Texas Medical Center Ventures, 1984 Ventures, Healthcare Industry Resiliency Collaborative (HIRC) - **Growth Signals**: - Doubled headcount since 2024 seed funding - Expanded health system collaborators to include The Cleveland Clinic, Kaiser Permanente, Sutter Health, and St. Luke's - Long-term strategic partnership with the Healthcare Industry Resiliency Collaborative (HIRC) - Added key leadership including Burton Bracken (Head of Business Development), Marek Sirendi (Head of AI), Marcelo Fracchia (VP of Growth), and Shivani Stadvec (Chief Marketing Officer) ## Competitive Advantages - **First-mover in comprehensive healthcare supply chain**: Described as the "first comprehensive, end-to-end platform for managing the hospital supply chain" by investor Molly Alter (Northzone), moving beyond point solutions. - **Proprietary data ecosystem**: Unifies data across every healthcare system of record and with suppliers, creating a network effect. - **AI-native platform**: Uses agentic AI, large language models, and real-time data (weather, geopolitical, current events) for prescriptive insights and disruption prediction. - **Deep health system partnerships**: Platform is ideated and built in direct collaboration with leading health systems, ensuring product-market fit. - **Significant client cost savings**: Proven ROI with average savings of $10M+ per health system. ## Strategic Focus - **Scale Astra OS**: Accelerate development of additional apps and solutions on the platform. - **Expand team**: Grow headcount, particularly in engineering, product, and AI roles. - **Deepen health system partnerships**: Develop relationships with new partners across the U.S. (targeting 5,000+ hospitals nationwide). - **Drive data standards**: Co-develop transformative technology and data standards with HIRC. - **Address market need**: Tackle the $25B+ annual overspend in healthcare supply chain, exacerbated by weather events, pandemics, and tariffs. ## Why Work Here - **High-growth startup**: Recently raised $27M Series A (May 2025) and doubled headcount in the last year, indicating strong momentum and opportunity for career growth. - **Mission-driven work**: Directly improves patient health outcomes by reducing supply chain disruptions and operational waste in hospitals. - **AI at the core**: Opportunity to work on cutting-edge AI applications (LLMs, agentic AI, computer vision) applied to a real-world, high-impact problem. - **Culture**: The company emphasizes a culture of "responsibility, relentless result-orientation, transparent communication, and continuous innovation" [clariumhealth.com](https://www.clariumhealth.com/company). - **Leadership**: Founded by Steve Liou, with a leadership team that includes veterans from IBM Watson Health, Stanford Medicine, and HST Pathways. - **Location**: Headquartered in New York City with US-based operations. - **Open Roles (as of mid-2025)**: 7 active positions including Senior Software Engineer (Computer Vision), Engineering Manager, Senior AI Engineer (Applied AI), Senior Fullstack Engineer, Staff/Senior Product Manager, Forward Deployed Engineer (Data), and Clinical Transformation Lead [jobs.ashbyhq.com](https://jobs.ashbyhq.com/clarium). ## Sources 1. [Clarium Website](https://www.clariumhealth.com/) 2. [Clarium Company Page](https://www.clariumhealth.com/company) 3. [Clarium Press Release – Series A](https://www.clariumhealth.com/newsroom/clarium-raises-27m-series-a-to-scale-ai-powered-supply-chain-resiliency-technology-to-leading-health-systems) 4. [Clarium Careers Page](https://jobs.ashbyhq.com/clarium) 5. [LinkedIn Company Profile](https://www.linkedin.com/company/clarium-health) ## Other roles at Clarium - [Staff Product Manager](https://feeny.ai/job/staff-product-manager-clarium-united-states-7az3qzbd0qej) — United States - [Data Analyst](https://feeny.ai/job/data-analyst-clarium-united-states-ked0xdd7h6g7) — United States - [Engineering Tech Lead](https://feeny.ai/job/engineering-tech-lead-clarium-united-states-0ys7j2m48gjp) — United States - [Senior Fullstack Engineer](https://feeny.ai/job/senior-fullstack-engineer-clarium-united-states-catp00ag8wb7) — United States - [Director of Sales](https://feeny.ai/job/director-of-sales-clarium-united-states-y3wjf4410t8y) — United States - [Director, Value Realization](https://feeny.ai/job/director-value-realization-clarium-united-states-waa5ybb42tej) — United States - [Forward Deployed Engineer (Data)](https://feeny.ai/job/forward-deployed-engineer-data-clarium-united-states-qcttqtdw0tf3) — United States - [Strategic Customer Success Manager](https://feeny.ai/job/strategic-customer-success-manager-syndigo-chicago-illinois-1jd8rr3mgh5r) — Chicago Illinois, United States - [Strategic Customer Success Manager](https://feeny.ai/job/strategic-customer-success-manager-mongodb-frankfurt-w6arckyxrkj9) — Frankfurt, Germany / Munich, Germany - [Strategic Customer Success Manager](https://feeny.ai/job/strategic-customer-success-manager-mongodb-toronto-ax3h0xq84qpk) — Toronto, Canada