---
title: 'Strategic Customer Success Manager at Connecteam'
canonical: 'https://feeny.ai/job/strategic-customer-success-manager-connecteam-colorado-9yxaqjvfy23h'
type: 'job'
last_seen: '2026-10-14'
---

# Strategic Customer Success Manager at Connecteam

- **Company:** Connecteam
- **Location:** Colorado, United States
- **Posted:** 2026-10-09
- **Last confirmed live:** 2026-10-14
- **Apply:** https://connecteam.com/careers/6220873004?gh_jid=6220873004

## Job description

Strategic Customer Success Manager

Who Connecteam is:

Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.

We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other.

Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.

Backed by $220M+ from Insight Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.

## About The Role

The Strategic Customer Success Manager is responsible for overseeing Connecteam’s most significant and high-value Enterprise and Strategic customers in the US. This role requires a proactive, consultative, and data-driven approach to Customer Success, ensuring long-term client retention, expansion, and advocacy.

The ideal candidate will have a strong background in enterprise SaaS, a deep understanding of workforce management processes, and the ability to act as a trusted advisor to executive stakeholders. They will leverage their expertise in digital transformation, change management, and adoption strategies to drive value realization across complex organizations.

This is a fully remote position. The ideal candidate must be based in the United States and be comfortable working across multiple time zones.

## Key Responsibilities

- Customer Strategy & Value Realization: Develop and execute strategic success plans aligned with customers’ key business objectives to ensure long-term retention and growth.
- Enterprise Stakeholder Engagement: Build and nurture strong relationships with C-level executives, IT teams, and operational leaders to drive adoption and advocacy.
- Consultative Approach: Partner with customers to solve critical business challenges, implement best practices, and maximize the value of Connecteam’s platform.
- Expansion & Growth: Identify expansion opportunities within accounts and collaborate with Sales to drive upsells and cross-sells.
- Data-Driven Decision-Making: Leverage customer usage analytics and feedback to proactively identify risks, opportunities, and areas for improvement.
- Customer Advocacy & Thought Leadership: Partner with Marketing to develop case studies and promote customer success stories.
- Escalation Management: Act as the primary escalation point, working cross-functionally to resolve complex challenges quickly and effectively.
- Industry Expertise & Best Practices: Stay ahead of industry trends, competitors, and workforce management best practices to serve as a subject matter expert.

## Experience & Skills

- 3+ years of B2B SaaS experience in a Customer Success, Account Management, or Consulting role – MUST
- Experience managing Enterprise/Strategic accounts (ACV of $100K+) – MUST
- Proven ability to engage with and influence senior executives (VP, C-Level)
- Track record of driving expansion within a customer portfolio
- Expertise in digital transformation, change management, and complex adoption strategies
- Excellent verbal and written communication skills, including executive presentations
- Analytical mindset with experience leveraging customer data for decision-making
- Ability to thrive in a fast-paced, high-growth environment and drive initiatives independently
- Experience collaborating with global teams across different time zones
- This role is fully remote; however, occasional travel may be required for onsite customer visits, executive business reviews, and industry events.

Advantage:

- Experience working in an international, remote-first SaaS company
- Background in HR Tech, Workforce Management, or related industries

Benefits:

- Medical,dental, vision insurance.
- Paid time off for vacation, sick days, holidays.
- 401(k)

Salary range: $100K-$140K

We are accepting applications from employees working in the following states: Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

#LI-Remote Joining Connecteam Is The Smart Move:

- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.

Together we will shape the future of work!

[Our privacy policy](https://drive.google.com/file/d/1JivAppdCXE5QjtK_uWM9ue2834blvyfC/view?usp=sharing)

## About Connecteam

## Company Overview
- **One-liner**: Connecteam is an all-in-one employee management platform designed specifically for managing deskless and frontline workforces.
- **Entity Type**: Private (Series-stage undisclosed; $165.5M+ total funding)
- **Headquarters**: New York, New York, United States (with a major R&D hub in Tel Aviv, Israel)
- **Founded**: 2014
- **Founders**: Amir Nehemia (Co-Founder & CEO)

## Core Business
- **Primary industry/industries**: Employee Management Software, Human Resources Technology, Operations Management, Deskless Workforce Technology
- **Target customers**: B2B, SMB to Enterprise, with a focus on industries with deskless workers (construction, healthcare, retail, transportation, hospitality, field services)
- **Mission or purpose statement**: To provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their frontline workforce, simplifying everyday work and keeping operations running smoothly—wherever work happens.

## Products & Services
- **Employee Scheduling**: Automated shift scheduling, drag-and-drop calendar, availability management, and shift swapping to prevent under/over-staffing.
- **Time Tracking**: Auto-record precise work hours, GPS location tracking, timesheet approvals, and payroll-ready data export.
- **Internal Communication**: Instant messaging, company-wide announcements, team feeds, and a searchable employee directory.
- **Daily Operations**: Digital forms, checklists, task management, and workflows for quality assurance and real-time visibility.
- **Training & Knowledge**: Bite-sized courses, quizzes, training content creation, and a centralized knowledge base for compliance and skill development.
- **HR & People Management**: Hiring and onboarding tools, document management, employee engagement surveys, recognition features, and HR record-keeping.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: **$44.0M** estimated annual revenue (2026 data); **$165.5M+** total funding raised.
- **Notable Investors/Partners**: Backed by **Insights Partners**, **Stripes**, and **Tiger Global**. Also received non-equity assistance from **Google for Startups**.
- **Growth Signals**:
    - **441 employees** (per LinkedIn, 2026), representing **+44.2% year-over-year headcount growth**.
    - Trusted by **80,000+ businesses** and **1.2M+ managers and employees** worldwide.
    - Active job postings have grown **+78.6% year-over-year** (150+ open positions).
    - 4.8 stars on the App Store (41K+ reviews) and 4.7 stars (1.5K+ reviews) on other platforms.
    - Operates in **16 countries** including Israel, Australia, UK, Philippines, and Colombia.

## Competitive Advantages
- **All-in-One Platform**: Replaces 5-7 separate tools (scheduling, time tracking, communication, training, HR, tasks) with a single, integrated app, reducing software costs and complexity.
- **Deskless-First Design**: Purpose-built for the ~3 billion global deskless workers, not a repurposed office productivity tool, leading to higher adoption and ease of use.
- **Strong Free Tier**: Offers a generous free plan for up to 10 users with full premium features, creating a powerful bottom-up adoption funnel for small businesses.
- **High Customer Satisfaction**: 24/7 live support with sub-5-minute response times, expert setup assistance, and consistently high app store ratings.
- **AI-Powered Features**: Integrates AI to automate workflows, reduce busywork, and boost productivity across the platform.

## Strategic Focus
- **Global Expansion**: Rapidly expanding into new markets, with active hiring in the US, UK, Israel, and Australia.
- **Enterprise Penetration**: Growing its Mid-Market and Enterprise customer base, with dedicated roles for onboarding, success, and account management at larger scales.
- **Product Depth**: Continuing to deepen its AI capabilities and adding more sophisticated features for operations, HR, and compliance to serve larger, more regulated industries.
- **Industry Specialization**: Deepening its vertical-specific solutions for construction, healthcare, retail, and transportation to capture more market share in these high-need segments.

## Why Work Here
- **High-Growth Environment**: A rapidly scaling company with strong financial backing, offering significant career growth opportunities and impact.
- **Global & Diverse Team**: 441 employees across 16 countries, with a strong presence in Tel Aviv (R&D) and New York (HQ). The team includes talent from top Israeli tech units (Unit 8200, Ofek 324) and companies like monday.com, Wix, and Fiverr.
- **Culture & Perks**: Rated **4.2/5.0** on employer review sites, with strong scores for Culture (4.2) and Career (4.1). Employees describe a fast-paced, mission-driven environment.
- **Work Policy**: Appears to be primarily **in-office** at the Tel Aviv and New York hubs, with some remote/hybrid roles available depending on the position and location.
- **Engineering & Product Focus**: Strong emphasis on R&D with roles for AI Developers, Back End Tech Leads, Mobile Infrastructure Team Leads, and Senior Full Stack Engineers. The product team is deeply involved in shaping the future of frontline work.

## Sources
1. [Connecteam About Page](https://connecteam.com/about/)
2. [Connecteam Careers Page](https://connecteam.com/careers/)
3. [Connecteam Product Page](https://connecteam.com/)
4. [Built In Connecteam Profile](https://builtin.com/company/connecteam)
5. [LinkedIn Connecteam Company Page](https://www.linkedin.com/company/connecteam)

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