---
title: 'Strategic Customer Success Manager (Digital Health & Pharmacy) at Develop Health'
canonical: 'https://feeny.ai/job/strategic-customer-success-manager-digital-health-pharmacy-develop-health-san-2x651mxay2eg'
type: 'job'
last_seen: '2026-10-13'
---

# Strategic Customer Success Manager (Digital Health & Pharmacy) at Develop Health

- **Company:** Develop Health
- **Location:** San Francisco, CA
- **Compensation:** $155k–$170k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-05
- **Last confirmed live:** 2026-10-13
- **Apply:** https://jobs.ashbyhq.com/develop-health/38b79500-8f8f-4b48-ba23-a7256b346e8e

## Job description

Develop Health is on a mission to use AI to radically accelerate access to life-saving medications. By automating complex, manual healthcare processes—like benefit verification and prior authorization— we've been growing rapidly and over the past couple of years have helped over 2.5 million patients! We’re partnering with some of the largest pharmacy benefit managers and payers in the nation, revolutionizing how healthcare interactions occur by eliminating human delays and inefficiencies. Our small, elite team of founders and engineers have previously launched and exited successful healthcare startups including Rupa Health and Canvas Medical. We are now scaling rapidly following a major funding round.

## About The Role

We're hiring a Strategic Customer Success Manager to own our largest digital health and pharmacy accounts after they sign. This role doesn't carry a quota. You're measured on retention, renewals, and volume growth from your accounts, and you'll work closely with product and engineering. Day to day, you'll set success criteria with each customer, catch risk early from usage data, and find where accounts can grow. As we add customers, you'll also build the account plans and QBR templates the rest of the team will use. You don't need a healthcare background, but you need to learn a complex domain quickly.

## What You'll Do

Own a book of strategic accounts

- Be the main post-sale contact for our highest-value digital health and pharmacy customers.
- Agree on success criteria with each account and track them.
- Run QBRs that tie platform performance (approval rates and turnaround time) to the customer's own goals.

Protect and grow revenue

- Spot at-risk accounts early from usage and support data, and run the plan to turn them around.
- Own renewals and find room to expand, like more volume or new sites.
- Work with our account executives when an expansion needs a commercial conversation.

Be the customer's voice inside Develop Health

- Bring patterns from your accounts to product and engineering, with a clear read on impact.
- Handle the complex escalations yourself, and route the rest to the right person.

Build the playbook

- Turn what works on your accounts into templates and processes the team can reuse.
- Help set how we score account health and when we step in.

## What You'll Bring On Day 1

- 5+ years in a post-sale, account-owning role (Customer Success, Account Management, Strategic AM) with a named book of business.
- Retention and growth you can point to. Renewals, NRR, saves, or volume growth on accounts you owned.
- B2B experience. Your customers were companies.
- Proactive account work. Account plans, success criteria, health scoring, and QBRs you ran yourself.
- Comfort with data. You read a dashboard and turn what changed into a plan.
- Executive presence. You're comfortable running a meeting with a customer's COO or head of pharmacy.

## What You'll Need To Learn Quickly

- Our domain: prior authorization, benefit verification, PBMs and payers, and why they matter to our customers.
- Our customers' businesses: how a telehealth company or a pharmacy makes money, and where we fit.
- Our product: what it does well and where it's still improving.

Bonus Points

- Account management at a health-tech company selling to providers, telehealth companies, or pharmacies.
- Account management at a pharma manufacturer or pharma services company.
- Built a CS or AM function at an early-stage startup.
- Women's health, GLP-1, or weight-management telehealth accounts.
- Experience with CS tools (Pylon, Gainsight, Vitally) or light SQL.

This Might Not Be The Right Fit If

- You want a quota. New logos belong to our sales team.
- You prefer working a support queue. You'll handle hard escalations, and most of your time goes to account plans, renewals, and expansion.
- You want to manage people right away. This is an individual contributor role.
- You need a lot of structure. Building it is part of the job.

## What We Offer

- Competitive base salary plus meaningful early-stage equity.
- Health, dental, and vision coverage, 401k matching, plus flexible PTO.
- A clear path to a strategic book of accounts as we grow.
- Work that directly speeds up access to medication for hundreds of thousands of patients.

## About Develop Health

## Company Overview
- **One-liner**: Develop Health is an insurance AI platform that automates medication prior authorization and benefit verification for healthcare providers directly within their clinical workflow.
- **Entity Type**: Private (Series A)
- **Headquarters**: Menlo Park, California, United States (also listed as San Francisco, CA on LinkedIn)
- **Founded**: 2022
- **Founders**: Mel van Londen (Co-Founder & CEO) and Benjamin Easton (Co-Founder & CTO)

## Core Business
- **Primary industry**: Healthcare Technology (Prior Authorization Automation / Insurance AI)
- **Target customers**: B2B — healthcare providers, digital health companies, and physician practices (e.g., Calibrate); integrates with EHRs like athenahealth
- **Mission or purpose**: To clear the path for medication access by automating the prior authorization lifecycle, reducing administrative burden on clinicians, and getting patients to life-changing therapy faster.

## Products & Services
- **Prescription AI Platform**: An AI-powered system that automates the entire prior authorization process. It predicts medication coverage, cost, and requirements at the point of prescribing, automates benefit verification, completes and submits correct prior authorization forms, tracks status updates, and handles denial management by drafting clinical appeals.
- **Real-time Benefit Verification**: Provides instant visibility into plan-specific medication coverage, cost, and requirements directly within the EHR workflow.
- **Denial Management and Appeals**: If a prior authorization is denied, the system independently drafts and submits comprehensive clinical appeals to defend the treatment plan.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Total funding of **$33.7 million** across two rounds (Pre-Seed and Series A)
- **Notable Investors/Partners**: Wing Venture Capital (lead, Series A), South Park Commons (lead, Pre-Seed), Afore Capital (Pre-Seed), Analog Ventures, MTech Capital. Key integration partner: athenahealth.
- **Growth Signals**: Headcount grew **+200% year-over-year** to 22 employees. Raised a **$17.6M Series A** in late 2025. Launched a major integration with **athenahealth (athenaOne)** in December 2025. Client Calibrate reported a **70% reduction** in hands-on prior authorization time.

## Competitive Advantages
- **Deep EHR Integration**: The platform is built to be invisible to the clinician, operating entirely within existing workflows (e.g., athenaOne) without requiring extra clicks or logins.
- **End-to-End Automation**: Covers the entire medication access journey from benefit verification to submission to appeals, reducing manual work by up to 90%.
- **Proven Outcomes**: Demonstrated real-world results, including reducing approval time from one week to under one day, and a 5–7x reduction in the number of prior authorizations required per member.
- **Data Integrity & Compliance**: Maintains high standards of healthcare compliance (HIPAA, etc.) for security and privacy.

## Strategic Focus
- **Expand EHR Integrations**: Following the athenahealth integration, the company is likely focused on integrating with other major EHR platforms to reach more providers.
- **Scale Commercial Adoption**: Using the Series A funding to grow the customer base beyond early adopters (like Calibrate) into larger health systems and independent practices.
- **Deepen AI Capabilities**: Continuing to improve the AI’s ability to predict coverage and automate complex clinical evidence extraction from patient notes.

## Why Work Here
- **Culture & Mission**: Mission-driven work directly addressing a major cause of physician burnout (the average physician completes 43 prior authorizations per week). The team is small and growing fast.
- **Work Model**: **In-Office** (Menlo Park, CA). Employees work from a physical office.
- **Team & Growth**: A lean team of 22 with a strong technical core (29% in technical roles). High growth trajectory (+200% YoY headcount) suggests opportunities for impact and career advancement.
- **Notable Perks**: Not explicitly listed, but being an early-stage, well-funded startup (Series A) in a high-impact space typically offers significant ownership, equity, and the chance to shape the product and culture.

## Sources
1. [develophealth.ai](https://www.develophealth.ai/)
2. [LinkedIn](https://www.linkedin.com/company/develop-health)
3. [CB Insights](https://www.cbinsights.com/company/develop-health)
4. [Built In](https://builtin.com/company/develop-health)
5. [Ashby Careers](https://jobs.ashbyhq.com/develop-health)

## Other roles at Develop Health

- [Head of Provider Growth](https://feeny.ai/job/head-of-provider-growth-develop-health-san-francisco-rs6tknctx2fa) — San Francisco, CA
- [Sales Development Manager](https://feeny.ai/job/sales-development-manager-develop-health-san-francisco-jmt48pem2qxe) — San Francisco, CA
- [Customer Success Manager (Digital Health & Pharmacy)](https://feeny.ai/job/customer-success-manager-digital-health-pharmacy-develop-health-san-francisco-p1bvn3t4n7ad) — San Francisco, CA
- [Staff Product Engineer](https://feeny.ai/job/staff-product-engineer-develop-health-menlo-park-1gwk9nv4rff8) — Menlo Park, CA
- [Lead Analytics Engineer](https://feeny.ai/job/lead-analytics-engineer-develop-health-menlo-park-hcn55yny7zah) — Menlo Park, CA
- [Clinical Product & Operations Lead Pharmacist](https://feeny.ai/job/clinical-product-operations-lead-pharmacist-develop-health-menlo-park-cg9z5d8jknbs) — Menlo Park, CA
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