---
title: 'Strategic Customer Success Manager – Remote at Agiloft'
canonical: 'https://feeny.ai/job/strategic-customer-success-manager-remote-agiloft-united-kingdom-1y7rkd2ckxke'
type: 'job'
last_seen: '2026-09-25'
---

# Strategic Customer Success Manager – Remote at Agiloft

- **Company:** Agiloft
- **Location:** United Kingdom
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-18
- **Last confirmed live:** 2026-09-25
- **Apply:** https://jobs.lever.co/agiloft/f16dba4e-425c-40fb-b5d8-50df399b5e4d

## Job description

As the most trusted global leader in data-first contract lifecycle management (CLM) software, Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using our flexible Data-first Agreement Platform (DAP). With contract data as the foundation, customers quickly and collaboratively reach agreement and leverage contract visibility to thrive with competitive advantage. Employing powerful, pragmatic artificial intelligence as a legal force multiplier, and robust integration capabilities as a data liberator, organizations around the world trust Agiloft’s certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle.

Top analysts like Gartner, Forrester, and IDC agree, all showing Agiloft as a leader in the CLM space. Our no code platform is easily managed and administered by business users, which is why Agiloft is the contract you keep: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year. Ours is a growing, vibrant, successful company that is at the forefront of a market that is becoming a must-have for all organizations.

We believe that the way to build the strongest, most vibrant place to work is to bring in individuals from all walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that “EX = CX”: when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day.

Position Overview As a Strategic Customer Success Manager (CSM) at Agiloft, you will manage a portfolio of high-value and strategically important customers with complex business needs, stakeholder environments, and service engagements. You will serve as a trusted advisor, developing a deep understanding of customer objectives and helping customers maximize the value they realize from Agiloft. Through proactive, data-informed account management, you will guide adoption, monitor customer health, identify risks, and shape strategies that support retention, growth, and long-term success. You will bring strong product expertise and consultative skills to help customers understand relevant capabilities, navigate configurations, and adopt functionality that supports their business priorities. You will partner closely with Account Managers and cross-functional teams to coordinate complex customer engagements, address challenges, and identify expansion opportunities. Success in this role looks like strong strategic customer relationships, measurable value realization, sustained adoption and retention, effective navigation of complex stakeholder environments, and identification of meaningful opportunities to expand customer value.

Job Responsibilities

Strategic Customer Partnership & Value Realization

- Serve as the primary Customer Success partner for a portfolio of high-value and strategically important customers.
- Build trusted relationships across complex customer organizations, including senior and executive stakeholders as appropriate.
- Develop a deep understanding of customer business objectives, priorities, success measures, and evolving needs.
- Translate customer goals into clear success plans and measurable outcomes supported by Agiloft.
- Conduct strategic customer engagements and Business Reviews to assess progress, demonstrate value, and align on priorities.
- Act as a trusted advisor by recommending approaches that help customers maximize the value of Agiloft.

Product Expertise, Adoption & Customer Health

- Maintain strong product expertise and advise customers on relevant Agiloft capabilities, new functionality, and best practices.
- Conduct product demonstrations as appropriate and provide consultative guidance on technical setups and configurations within the scope of the role.
- Guide feature adoption, onboarding, and change management for key capabilities and customer initiatives.
- Monitor usage, engagement, account health, and other customer signals to identify potential risks and opportunities.
- Develop and execute strategies to improve adoption, address customer challenges, and strengthen value realization.
- Use data and customer insights to inform account strategy, recommendations, and customer conversations.

Retention, Growth & Account Strategy

- Proactively manage customer health and risk to support strong retention across the assigned portfolio.
- Partner with Account Managers on renewal and growth strategy, providing customer context, health insights, risks, and value realization information.
- Identify and qualify upsell, cross-sell, and expansion opportunities based on customer objectives, adoption, and evolving needs.
- Generate internal referrals and contribute to pipeline growth through strategic identification of customer opportunities.
- Maintain accurate account information, risks, opportunities, and customer activity within relevant systems.

Complex Engagement & Cross-Functional Collaboration

- Coordinate across Implementation, Support, Sales, Product, Engineering, partner implementers, and other internal stakeholders to advance complex customer needs and service engagements.
- Navigate competing customer priorities, dependencies, and stakeholder interests to maintain progress and alignment.
- Communicate complex customer needs, risks, and opportunities clearly across internal and external stakeholder groups.
- Represent the voice of the customer internally and contribute insights that can inform product, process, and customer experience improvements.
- Leverage AI-enabled tools to improve productivity, synthesize customer and account information, and streamline routine Customer Success workflows.
- Apply sound judgment when balancing customer needs, business objectives, available resources, and competing priorities.
- Other duties as assigned.

Required Qualifications

- 5+ years of experience in Customer Success, Account Management, Relationship Management, or a related customer-facing role within a SaaS or technology environment.
- Experience managing high-value, complex, or strategically important customer relationships.
- Experience supporting complex service engagements and working across multiple customer stakeholders, priorities, or use cases.
- Proven experience building and maintaining trusted customer relationships while driving adoption, retention, value realization, and growth.
- Strong product and technical acumen with the ability to conduct product demonstrations and provide consultative guidance on product configurations.
- Strong interpersonal and communication skills with the ability to effectively engage stakeholders at varying levels of seniority, including senior and executive stakeholders as appropriate.
- Strong critical thinking and problem-solving skills with the ability to assess complex customer needs, risks, and opportunities and determine appropriate strategies.
- Ability to use data, customer insights, and business context to inform account strategy and recommendations.
- Strong organization and prioritization skills with the ability to independently manage multiple complex customer relationships and competing objectives.
- Demonstrated ability to collaborate and influence across functions to drive customer outcomes.
- Adaptability and comfort operating in a fast-paced, remote environment.
- Experience using AI-enabled tools, automation, or other advanced systems to support productivity and day-to-day work.

Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex, age, sexual orientation, gender identity and/or expression, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the recruiting process, please let us know by contacting Director, Talent Acquisition, Brad Toothman at brad.toothman@agiloft.com.

Applicants from underrepresented groups such as minorities, veterans, or individuals with disabilities encouraged to apply.

Applications will be reviewed as submitted. There will be no application deadline for this opportunity.

## About Agiloft

## Company Overview
- **One-liner**: Agiloft provides a data-first Contract Lifecycle Management (CLM) and AI platform that helps enterprises automate, govern, and extract value from their contracts.
- **Entity Type**: Private (Strategic investment from KKR, prior growth equity from FTV Capital)
- **Headquarters**: Redwood City, California, United States
- **Founded**: 1991
- **Founders**: Colin Earl

## Core Business
- **Primary industry**: Contract Lifecycle Management (CLM) Software / Legal Technology
- **Target customers**: Enterprise legal, procurement, and sales operations teams (B2B, Enterprise)
- **Mission statement**: "To transform contracts from static agreements into powerful drivers of growth."

## Products & Services
- **Agiloft CLM Platform**: The core enterprise-grade Contract Lifecycle Management solution that centralizes, automates, and governs every stage of the contract process—from request and negotiation to execution and value recognition. It features a flexible, no-code architecture that allows any approved team member to configure workflows, approval chains, and processes without writing code.
- **Astra**: A contracts AI platform designed to help legal and procurement teams uncover answers, apply their standards, and make every contract improve the next. AI is embedded throughout the platform for extraction, risk analysis, and contract interrogation, with configurable agents that review, negotiate, and onboard contracts automatically.
- **Data-First Agreement Platform (DAP)**: Extracts actionable intelligence from every agreement to drive smarter decisions on revenue, risk, and operations across the organization.
- **Integrations**: Works with Salesforce, SAP, Oracle, and over 1,000 other pre-built connectors to sync data between Finance, Sales, Legal, and IT systems.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Annual revenue of $36M (as per LinkedIn data); Total funding of $45M across prior rounds.
- **Notable Investors/Partners**: KKR (strategic investment in 2024), FTV Capital (growth equity investment). Key leadership includes CEO Eric Laughlin, CTO John Pechacek, CPO Andy Wishart, CRO Kevin Niblock, and CLO Jason Barnwell.
- **Growth Signals**: Headcount of 313 employees (+17.5% YoY, +60 people); First acquisition completed in 2025 (Screens.AI); Launch of the Astra AI platform in 2025; 100+ product reviews averaging 4.7/5.0; Employer rating of 4.1/5.0 from 142 reviews.

## Competitive Advantages
- **Data-first CLM approach**: Differentiates from competitors by not just storing contracts but extracting actionable intelligence to drive business decisions.
- **Embedded AI (Astra)**: AI is not a bolt-on feature but is baked into the core platform for extraction, risk analysis, and automated negotiation, with auditable outputs and traceable decisions.
- **No-code configurability**: The platform's flexible architecture allows rapid deployment and customization without IT support, lowering time-to-value.
- **Deep enterprise integrations**: Over 1,000 pre-built connectors (with Salesforce, SAP, Oracle) ensure seamless workflow across an organization's existing tech stack.
- **Strong partner backing**: Strategic investment from KKR signals confidence in the company's long-term growth trajectory.

## Strategic Focus
- **AI-first expansion**: The launch of Astra and the acquisition of Screens.AI point to a strong push toward embedding advanced AI agents throughout the contract lifecycle.
- **Continued M&A**: The first acquisition (Screens.AI) suggests a strategy of acquiring niche technologies to accelerate product capabilities.
- **Scaling the customer base**: With a growing headcount and a focus on enterprise accounts (visible in current job postings), the company is aggressively expanding its market presence.
- **Product-led growth**: The emphasis on a "data-first agreement platform" and configurable, no-code solutions positions them to win deals against legacy CLM providers.

## Why Work Here
- **People-first culture**: The company explicitly states a people-first culture with a focus on diversity, equity, and inclusion, supported by dedicated Employee Resource Groups (ERGs).
- **Fully remote and globally distributed**: Agiloft is a fully remote company with employees across 14 countries, including the United States, India, Canada, the United Kingdom, and Russia.
- **Learning & development**: Employees receive a quarterly development budget, unlimited access to Udemy, and 24 hours of dedicated growth time per year.
- **Comprehensive benefits**: Medical, dental, and vision coverage for employees and family; paid parental leave; 401(k) with company match; remote work stipend (internet reimbursements); annual company offsite.
- **Strong employer rating**: 4.1/5.0 on LinkedIn (Work-Life: 4.2, Compensation: 4.1, Culture: 4.2, Career: 4.0), indicating a healthy work environment.
- **Innovation at scale**: Working on a platform that processes millions of contracts, with the opportunity to shape how AI is applied in a critical enterprise domain.

## Sources
1. [Agiloft Official Site](https://www.agiloft.com/)
2. [Agiloft About Us](https://www.agiloft.com/about-us)
3. [Agiloft Careers Page](https://www.agiloft.com/careers)
4. [Agiloft Lever Job Board](https://jobs.lever.co/agiloft)
5. [Agiloft LinkedIn](https://linkedin.com/company/agiloft)

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