---
title: 'Strategic Customer Success Manager at SevenRooms, a DoorDash company - United Kingdom'
canonical: 'https://feeny.ai/job/strategic-customer-success-manager-sevenrooms-a-doordash-company-united-kingdom-ewtvem5skk10'
type: 'job'
last_seen: '2026-09-06'
---

# Strategic Customer Success Manager at SevenRooms, a DoorDash company - United Kingdom

- **Company:** SevenRooms, a DoorDash company - United Kingdom
- **Location:** London, United Kingdom
- **Posted:** 2026-08-19
- **Last confirmed live:** 2026-09-06
- **Apply:** https://job-boards.greenhouse.io/sevenroomsuk/jobs/8141295

## Job description

## About the Team

Our Strategic Customer Success team sits within DoorDash’s In-Store business unit, focused on driving long-term value, retention, and expansion across our largest enterprise customers in EMEA.

We operate as strategic partners to our clients — combining commercial acumen, data-driven insight, and operational expertise to drive measurable business outcomes. The team brings together experience across consulting, account strategy, and hospitality, with a strong focus on ownership, accountability, and delivering impact.

## About the Role

As a Strategic Customer Success Manager, you will own a portfolio of high-value enterprise accounts, with clear responsibility for retention, growth, and customer outcomes.

You will act as a trusted advisor to senior stakeholders, leading account strategy, identifying expansion opportunities, and ensuring customers realise measurable value from the platform. This is a commercially focused role, requiring strong ownership of Net Revenue Retention (NRR), expansion, and long-term account growth.

Success in this role will be measured by retention, expansion, NRR performance, and the ability to drive measurable customer outcomes.

You will also play a key role in shaping team standards, supporting onboarding, and contributing to the development of a high-performing Customer Success function.

This role requires ~25% travel and is suited to someone comfortable operating in a fast-paced, high-growth environment.

You’re excited about this opportunity because you will…

- Own a portfolio of strategic enterprise accounts, with accountability for retention, expansion, and Net Revenue Retention (NRR)
- Lead account strategy, identifying growth opportunities across product adoption, feature penetration, and commercial expansion
- Act as a trusted advisor to senior stakeholders, aligning platform capabilities to customer business goals and KPIs
- Drive value realisation, using data and insights to demonstrate ROI and influence customer decision-making
- Lead executive-level engagements, including QBRs, on-sites, and strategic reviews
- Identify and progress expansion opportunities, partnering closely with Sales where required
- Monitor account performance, using data to proactively identify risks and opportunities
- Champion the customer internally, ensuring feedback and insights inform product and business decisions
- Collaborate cross-functionally with Sales, Product, and Operations to deliver against customer and business goals
- Contribute to team development, supporting onboarding, mentoring, and evolving best practices

We’re excited about you because…

- You have significant experience in Customer Success or Account Management within B2B SaaS, ideally working with enterprise customers
- You have a strong track record of driving retention, expansion, and commercial outcomes (e.g. NRR, upsell, cross-sell)
- You are comfortable operating at a strategic level, building relationships with senior and C-level stakeholders
- You bring strong commercial acumen, with the ability to identify and progress revenue opportunities
- You are highly data-driven, using insights to inform decisions and influence customers
- You have experience working cross-functionally with Sales, Product, and Engineering teams
- You are confident leading executive conversations, QBRs, and strategic planning sessions
- You have a strong understanding of hospitality or operational workflows, or a clear interest in the space
- You are proactive, structured, and comfortable operating in a fast-paced, evolving environment

## About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

## About SevenRooms

In 2011, Joel Montaniel, Allison Page, and Kinesh Patel founded SevenRooms after noticing that hospitality operators were missing a critical ingredient in the systems they were using to run their business: guest data. What began as a mission to help restaurants better understand and serve their guests evolved into a powerful platform used by merchants around the world.

With best-in-class tools for marketing, operations, and guest experience — all deeply integrated with its industry-leading CRM — SevenRooms empowers operators to drive revenue, streamline operations, and deliver experiences that keep guests coming back.

In 2025, DoorDash acquired SevenRooms to strengthen its in-store strategy and expand its merchant-first offerings. The combination brings together DoorDash’s scale, reach, and digital innovation with SevenRooms’ in-store capabilities to support hospitality businesses across every channel — from discovery and delivery to on-premise dining.

As DoorDash builds out its in-store capabilities, SevenRooms plays a central role in enabling merchants to grow their businesses and connect more meaningfully with guests, whether they’re ordering online or dining in. This move reflects DoorDash’s broader commitment to empowering local businesses, fostering stronger connections between consumers and the places they love, and building technology that meets merchants — and their customers — wherever they are.

Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at [careersatdoordash.com/recruitment-scam-awareness](http://careersatdoordash.com/recruitment-scam-awareness).

## About SevenRooms, a DoorDash company - United Kingdom

## Company Overview
- **One-liner**: SevenRooms is a CRM, marketing, and operations platform that helps hospitality operators (restaurants, hotels, nightlife venues) create personalized guest experiences and drive repeat business.
- **Entity Type**: Private (subsidiary of DoorDash, Inc. – a public company, NASDAQ: DASH) – acquired in 2025; previously venture-backed ($71.7M total funding).
- **Headquarters**: New York, NY, USA (global HQ); UK office in London (123 Buckingham Palace Road, London SW1W 9SH).
- **Founded**: 2011
- **Founders**: Joel Montaniel, Allison Page, Kinesh Patel

## Core Business
- **Primary industry**: Hospitality technology / Restaurant technology
- **Target customers**: B2B – restaurants, hotel F&B, bars, nightlife, entertainment venues (from local independents to Michelin-starred groups and international hotel chains).
- **Mission/purpose**: “To help hospitality operators understand their guests and grow their business, enabling a more sustainable future” (Co-founder Joel Montaniel). The company champions “SuperHuman Hospitality.”

## Products & Services
- **Reservations, Waitlist & Table Management**: AI-powered seating, pacing controls, cover forecasting, and waitlist automation to optimise front-of-house operations.
- **Online Ordering & Mobile Order & Pay**: Direct ordering from the restaurant’s own channels.
- **Guest CRM & Marketing Automation**: Unified guest profiles across bookings, visits, and orders; automated email/SMS campaigns, review aggregation, referral programs, and revenue management.
- **Voice AI**: Handles call-in reservations automatically.
- **Integration Ecosystem**: Connects with DoorDash, Deliveroo, Google, Instagram, Yelp, and other third-party channels to capture bookings from multiple sources.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (acquired by DoorDash for an undisclosed amount; DoorDash market cap ~$40B+ as of mid-2025).
- **Key Metric**: Annual revenue ~$68M (2024 estimate from Growjo); total funding $71.7M (prior to acquisition).
- **Notable Investors/Partners**: DoorDash (parent company); prior investors include (from Crunchbase) – not listed in search but widely reported. Partners include Marriott International, MGM Resorts, Mandarin Oriental, Jumeirah, Hilton, Wolfgang Puck, Union Square Hospitality Group, Live Nation, and many others.
- **Growth Signals**: Acquired by DoorDash in May 2025 to expand DoorDash’s Commerce Platform; serves 15,000+ venues globally across 1,000+ cities; operates in 12 countries; headcount of 350+ (growing ~1% YoY); recognised as Inc. Best Workplaces multiple years.

## Competitive Advantages
- **Deep hospitality CRM**: Combines operations (reservations, table management) with a powerful CRM and marketing automation – a unified platform that competitors often offer as separate tools.
- **Data-driven guest insights**: Captures every touchpoint (booking, visit, order, review) to enable personalised marketing and upselling.
- **DoorDash backing**: Access to DoorDash’s scale, consumer network, and resources accelerates innovation and provides a direct channel to millions of diners.
- **Open ecosystem**: Integrates with major booking and delivery platforms (Google, Yelp, DoorDash, Deliveroo) rather than locking merchants into a walled garden.

## Strategic Focus
- **Omnichannel growth**: Helping merchants own the guest experience across in-store, online ordering, and third-party delivery – a key rationale for the DoorDash acquisition.
- **International expansion**: Already in UK, UAE, Australia, Singapore, Hong Kong; likely to deepen presence in those markets.
- **Product innovation**: Continued investment in AI (Voice AI, smart seating) and deeper integration with DoorDash’s marketplace and logistics.

## Why Work Here
- **Culture**: Described as “people-first” with a focus on “SuperHuman Hospitality” – transparency, authenticity, and service-mindedness. Recognised by Inc. Best Workplaces (2020, 2022, 2023) and Built In Best Places to Work NYC (multiple years).
- **Remote/Hybrid**: The UK office in London (Buckingham Palace Road) appears to be a physical office; many roles (Customer Success, Sales, Engineering) are listed as London-based. The company likely supports hybrid working, though policy not explicitly stated.
- **Notable perks**: Not detailed in search results, but as a DoorDash subsidiary, employees may receive DoorDash equity or benefits. The careers page emphasises “making room for everyone to show up as their authentic selves.”
- **Engineering culture**: Engineers “craft solutions that power the guest journey” – they work on backend (likely Python/Go), frontend (React), and data infrastructure. Interview process includes recruiter phone screen, technical interviews, and a final round.

## Sources
1. [sevenrooms.com](https://sevenrooms.com/) – Official website with product details and customer count.
2. [careersatdoordash.com](https://careersatdoordash.com/career-areas/sevenrooms/) – SevenRooms career section under DoorDash, detailing culture and roles.
3. [linkedin.com](https://www.linkedin.com/company/sevenrooms) – LinkedIn profile with headcount, locations, and employee data.
4. [ir.doordash.com](https://ir.doordash.com/news/news-details/2025/DoorDash-Announces-Agreement-to-Acquire-SevenRooms-to-Enhance-Commerce-Platform-Offerings/) – DoorDash acquisition announcement (May 6, 2025).
5. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/sevenroomsuk) – UK-specific job listings (Greenhouse).

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