--- title: 'Strategic Customer Success Manager at Supermetrics' canonical: 'https://feeny.ai/job/strategic-customer-success-manager-supermetrics-helsinki-txrh21339bnw' type: 'job' last_seen: '2026-09-12' --- # Strategic Customer Success Manager at Supermetrics - **Company:** Supermetrics - **Location:** Helsinki, Finland / Ireland / United Kingdom - **Posted:** 2026-08-26 - **Last confirmed live:** 2026-09-12 - **Apply:** https://supermetrics.com/careers/jobs/4960037101?gh_jid=4960037101 ## Job description Supermetrics is looking for a Strategic Customer Success Manager to join our team. Supermetrics is on a mission to help marketers turn data into impact. As we continue scaling globally, we are looking for a Strategic Customer Success Manager to own and elevate our relationships within media agency holding companies. Based in either our Helsinki, Dublin, Amsterdam hubs or remotely within the UK, you will hold the keys to a select portfolio of multi-region enterprise agency accounts. This is not a standard account management role; you will operate as a trusted advisor, leveraging deep domain knowledge to orchestrate long-term expansion and value realization across diverse agency business units and geographies. This is an impact-driven position for a strategic thinker who thrives on complexity. You will ensure the growth and development of enterprise accounts by not just managing what exists, but by designing long-term plans, assessing risk, and facilitating product adoption across multiple markets. You will act as the internal orchestrator, aligning cross-functional teams to ensure strategic delivery while using executive customer feedback to directly shape our product roadmaps and GTM priorities. In this role, you will… - Own and execute the global strategy for a select portfolio of multi-market enterprise agency accounts. - Facilitate commercial success and revenue growth through proactive contract renewals and generating new business leads within existing parent organizations or across business units. - Establish trusted, multi-threaded advisor relationships with decision-makers and senior stakeholders to align strategic business goals, fuel product development, and unlock competitive insights. - Partner closely with Sales and the Strategic Agency Partner Director to identify C-level stakeholders and fuel top-down global expansion strategies through rigorous account mapping. - Orchestrate long-term value realization across diverse subsidiaries and markets, facilitating seamless regional product rollout and adoption frameworks in collaboration with Product teams. - Act as the primary internal hub, aligning cross-functional teams to execute commercial growth plans for your accounts, while feeding themes and insights back into our global strategy. - Leverage executive customer feedback to directly influence internal product roadmaps and GTM priorities. This position is for you if you have… - 3+ years of Media Agency experience in a client-facing role. - Deep understanding of the MarTech/AdTech landscape and the media agency holding company ecosystem. - Experience in B2B SaaS Account Management or Customer Success managing large, complex enterprise or global client accounts - Experience working cross-functionally to deliver client value. - Demonstrated ability to secure commercial success, including navigating complex contract negotiations and growth strategies. - Ability to project a professional demeanor in client-facing situations and high-level communication skills, capable of building trust with senior leaders across the network. - A strategic mindset with the ability to seamlessly transition between high-level long-term planning and tactical execution of regional rollouts. - A builder’s mindset. You thrive in high-growth environments that require structure, process, and creative problem-solving, and you are motivated to help define the future of the Strategic Accounts function. ## Why Join Us… - Join Supermetrics at a pivotal inflection point as we elevate our strategic enterprise motion. - Manage a vital portfolio that strategically advances our most critical customers' needs and ensures revenue continuity. - Work with a global leadership team that values self-management, strategic thinking, and measurable impact. ## Benefits we offer… - Competitive compensation package, including equity - Great work equipment and home office allowance for those working in our fully remote locations - Health care benefit and leisure time insurance - Sports and wellbeing allowance Benefits may vary depending on location. Hear why our team likes it here at[supermetrics.com/careers/life-at-supermetrics](https://supermetrics.com/careers/life-at-supermetrics). #LI-Hybrid #LI-MiddleToSeniorLevel Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce and we are dedicated to creating an environment where everyone feels valued and respected. If you require any reasonable accommodations during the application or interview process, please do not hesitate to let us know. You can reach us at talentacquisition@supermetrics.com All requests for accommodation will be kept confidential. Join us on our mission to make data a marketing superpower Supermetrics builds an end-to-end marketing intelligence platform, with 15% of global advertising spend reported through our products. We help marketers turn their data into insights that improve business results and predict the best next step. Our technology streamlines marketing data for over 200,000 businesses through a network of agencies and customers like Shopify, HubSpot, and Nestlé. Since our founding in 2013, we’ve grown from a one-person shop to a key player in the industry—and we’re just getting started! We're a team of 400+ growth-minded people from diverse backgrounds. Together, we make a multicultural, resourceful, and collaborative team. Supermetrics operates on trust, transparency, and a keen customer focus. Forward-looking and action-oriented, we work hard to raise the bar in our industry. As team players, we help each other and win together. We're hiring for a diverse, skilled, and collaborative team and building an inclusive workplace where everyone is treated fairly and respectfully. Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected. It all started with a Google t-shirt... Read the rest of our growth story at [supermetrics.com/about](https://supermetrics.com/about). Our commitment to transparent hiring: At Supermetrics, we leverage AI in our early recruitment stages to efficiently match your skills to our roles and provide a frictionless scheduling experience. While AI helps us operate faster and fairer, all final hiring decisions and deep-dive interviews are conducted by our human team members. ## About Supermetrics ## Company Overview - **One-liner**: Supermetrics is a marketing intelligence platform that helps marketing teams connect, manage, analyze, and activate their data to drive business growth. - **Entity Type**: Private (funding stage not publicly disclosed) - **Headquarters**: Helsinki, Finland - **Founded**: 2013 - **Founders**: Mikael (full name not specified in available sources) ## Core Business - **Primary Industry**: Marketing Intelligence & Data Integration - **Target Customers**: B2B – marketing teams, analysts, and enterprises of all sizes (trusted by 200,000+ companies globally) - **Mission Statement**: “Make data a marketing superpower” (from Built In profile) ## Products & Services - **Supermetrics Platform**: A SaaS platform that connects online and offline marketing data sources (e.g., Google Ads, Meta, LinkedIn, etc.) to popular reporting tools (spreadsheets, BI tools, AI chat platforms like Claude). It cleans, organizes, and standardizes data automatically, enabling real-time dashboards, insights, and activation (sending data back to ad/email platforms for optimization). Key features include 99.9% uptime, SOC 2 Type II compliance, SSO, regional hosting, and 24/5 support. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Trusted by 200,000+ companies in 120 countries; processes 15% of global marketing data (according to Built In) - **Notable Investors/Partners**: Not publicly listed in available sources - **Growth Signals**: 400 total employees (140 in Product + Tech); offices in Helsinki, Dublin, Amsterdam, Singapore, and Melbourne; fully remote teams in US, UK, Poland, Lithuania, and Australia; expanding international presence and AI integration (e.g., partnership with Claude) ## Competitive Advantages - **Data Integration & Reliability**: Pre-built connectors to hundreds of marketing platforms with automated data cleaning and standardization, ensuring consistent, accurate reporting. - **Security & Compliance**: SOC 2 Type II certified, SSO, regional hosting – a strong trust signal for enterprise customers. - **AI‑Ready**: Native integration with AI chat tools (Claude) allows natural‑language queries and instant executive summaries, differentiating from traditional reporting tools. - **Scale & Uptime**: 99.9% uptime and 24/5 global support across time zones. ## Strategic Focus - **AI‑Powered Insights**: Deepening integration with generative AI to move from “what happened” to “what should we do next.” - **Real‑Time Activation**: Enabling marketers to send clean, up‑to‑date insights back to ad platforms for automated optimisation. - **Global Expansion**: Growing remote‑first workforce and opening additional office hubs to support a diverse, international customer base. ## Why Work Here - **Culture & Values**: Emphasises collaboration, ownership (“Run with it”), customer‑centric thinking, bold innovation, and trust. Known for “stellar team events, parties, and offsites.” - **Flexible Work**: Hybrid model with offices in Helsinki, Dublin, Amsterdam, Singapore, and Melbourne; fully remote options in several countries. Employees choose their schedule. - **Compensation & Benefits**: All full‑time employees receive equity, personal bonus/commission plans, wellness allowance (sports, massage, meditation), healthcare coverage, paid parental leave, learning stipend, and home‑office setup budget. - **Engineering Environment**: Tech stack includes React, TypeScript, Elasticsearch, MySQL, JIRA, and CRM tools. 140 product + tech employees work in a scale‑up environment with fast learning opportunities. - **Transparent Hiring**: Uses AI to speed up screening but guarantees human interaction in later stages and audits for bias. ## Sources 1. [Supermetrics Homepage](https://supermetrics.com/) 2. [Supermetrics About Page](https://supermetrics.com/about) 3. [Supermetrics Careers](https://supermetrics.com/careers) 4. [Life at Supermetrics](https://supermetrics.com/careers/life-at-supermetrics) 5. 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