---
title: 'Strategic Enterprise Customer Success Manager at HackerOne'
canonical: 'https://feeny.ai/job/strategic-enterprise-customer-success-manager-hackerone-boston-xb7p8xncb0gz'
type: 'job'
last_seen: '2026-10-30'
---

# Strategic Enterprise Customer Success Manager at HackerOne

- **Company:** HackerOne
- **Location:** Boston, MA
- **Compensation:** $141k–$173k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-23
- **Last confirmed live:** 2026-10-30
- **Apply:** https://jobs.ashbyhq.com/hackerone/4057d0a2-5574-4ba4-b955-9b2c215b67aa

## Job description

HackerOne is a global leader in Continuous Threat Exposure Management (CTEM) and the only solution provider that pairs the simultaneous trust of the Fortune 500 and the world's largest community of security researchers to secure the AI-native enterprise. The H1 Platform unites agentic AI solutions with security researchers ingenuity to continuously discover, validate, prioritize, and remediate exposures across code, cloud, and AI systems. Through solutions such as agentic and human offensive security testing, AI red teaming, code security, validation, and remediation, HackerOne delivers measurable, continuous reduction of cyber risk for enterprises. Industry leaders, including Anthropic, [Crypto.com](http://Crypto.com), General Motors, Goldman Sachs, Lufthansa, Uber, UK Ministry of Defence, and the U.S. Department of Defense, trust HackerOne to safeguard their digital ecosystems. HackerOne was recognized in Gartner’s Emerging Tech Impact Radar: AI Cybersecurity Ecosystem report for its leadership in AI Security Testing.

HackerOne Values HackerOne is dedicated to fostering a strong and inclusive culture. HackerOne is Customer Obsessed and prioritizes customer outcomes in our decisions and actions. We Default to Disclosure by operating with transparency and integrity, ensuring trust and accountability. Employees, researchers, customers, and partners Win Together by fostering empowerment, inclusion, respect, and accountability.

Remote Location: Austin, TX; Boston, MA or Washington, DC

Position Summary At HackerOne, we are building a safer internet by connecting our customers with the expertise of the global security research community. As a Strategic Enterprise Customer Success Manager, you will serve as a trusted strategic advisor to some of our most complex enterprise customers, helping them maximize the value of HackerOne's platform, advance their security programs, and achieve meaningful business outcomes.

In this role, you will own strategic customer relationships, navigate complex business and technical challenges, and influence customer success strategies that drive retention, growth, and long-term advocacy. Beyond your individual portfolio, you will help elevate the effectiveness of our Customer Success organization by sharing expertise, strengthening best practices, and partnering across teams to deliver scalable improvements to the customer experience.

At HackerOne, we embrace a Flexible Work approach that gives us the freedom to do our best work while also fostering the connections and community that make us stronger. Reflecting this philosophy, this is a remote role targeted for candidates within ~50 miles of Austin, TX; Boston, MA or Washington, DC. We believe this balance of proximity and flexibility gives Hackeronies the chance to occasionally come together – fostering collaboration, connection, and in-person moments that enrich our culture – while still preserving the benefits of remote work.

Primary Responsibilities

- Own the strategic direction and post-onboarding success of a portfolio of complex, high-value enterprise customers. Build trusted relationships with senior customer stakeholders, align HackerOne's capabilities to evolving business and security objectives, and proactively drive measurable customer value, retention, and opportunities for growth.
- Apply Data-Driven Decision Making to evaluate customer program performance, identify trends and risks, and develop strategic recommendations that improve security outcomes and program maturity. Translate benchmarking, adoption insights, and customer data into compelling business narratives that influence customer priorities and internal decisions.
- Leverage First Principles Problem Solving to lead the resolution of complex customer challenges and escalations. Diagnose underlying business and technical issues, align cross-functional stakeholders, and develop durable solutions that address immediate customer needs while identifying opportunities for broader process and service improvements.
- Demonstrate Change Agility by guiding strategic customers through evolving security priorities, organizational changes, and new product capabilities. Anticipate challenges, adapt engagement strategies, and help customers navigate ambiguity while maintaining confidence, momentum, and measurable program outcomes.
- Champion an AI First approach by thoughtfully applying AI-powered tools to improve customer insights, identify emerging risks and opportunities, streamline repeatable workflows, and scale effective Customer Success practices. Share learnings and practical applications that help improve efficiency and effectiveness across the team.
- Serve as a recognized subject matter expert in HackerOne's platform, vulnerability disclosure, and bug bounty program management. Advise customers on advanced program strategies, product capabilities, integrations, researcher engagement, and program optimization. Share expertise and mentor fellow Customer Success Managers to strengthen team capabilities and customer outcomes.
- Partner strategically with Sales, Product, Technical Services, and other cross-functional stakeholders to identify and advance expansion opportunities, influence product improvements, and coordinate complex customer initiatives. Lead customer advocacy efforts, including strategic program enhancements, public launches, and initiatives that strengthen long-term customer partnerships.
- Extend your impact beyond your assigned portfolio by identifying recurring customer challenges, contributing to scalable Customer Success methodologies, and helping establish best practices adopted across the team. Translate customer feedback and emerging needs into actionable recommendations that improve the customer experience, strengthen operational consistency, and support broader business objectives.

## Minimum Qualifications

- 6+ years of experience in Customer Success supporting high-touch enterprise and/or government customers in a B2B environment, with demonstrated experience managing customer relationships and delivering successful outcomes.
- Experience managing complex customer programs or projects, including coordinating cross-functional stakeholders, documenting requirements, resolving issues, and delivering consistent, repeatable results.
- Working technical knowledge of SaaS applications, cloud technologies, and IT operations, including the ability to discuss application capacity, utilization, and performance and communicate technical concepts effectively to diverse audiences.
- Experience using customer data, program insights, and structured problem-solving approaches to inform recommendations, improve customer outcomes, and adapt to evolving customer needs.

## Preferred Qualifications

- Experience working in cybersecurity, particularly with vulnerability disclosure programs, bug bounty programs, or related security practices.
- Experience working in a scale-up environment.

## Compensation Bands

Tier B: $141,000-$173,000 Base

#LI-Remote

## #LI-KM1

Job Benefits:

- Health (medical, vision, dental), life, and disability insurance*
- Equity stock options
- Retirement plans
- Paid public holidays and unlimited PTO
- Paid maternity and parental leave
- Leaves of absence (including caregiver leave and leave under CO's Healthy Families and Workplaces Act)
- Employee Assistance Program

*Eligibility may differ by country We're committed to building a global team! For certain roles outside the United States, India, the U.K., and the Netherlands, we partner with [Remote.com](https://remote.com/preemployment-faq) as our Employer of Record (EOR).

Visa/work permit sponsorship is not available.

Employment at HackerOne is contingent on a background check.

HackerOne is an Equal Opportunity Employer in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws.

This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time.

For US based roles only: Pursuant to the San Francisco Fair Chance Ordinance, all qualified applicants with arrest and conviction records will be considered for the position.

## About HackerOne

## Company Overview
- **One-liner**: HackerOne provides a unified platform that combines AI and human insight to help organizations identify, manage, and remediate security vulnerabilities through bug bounty, pentesting, and vulnerability disclosure programs.
- **Entity Type**: Private
- **Headquarters**: San Francisco, California, USA (with hubs in eight global locations)
- **Founded**: 2012
- **Founders**: Michiel Prins, Jobert Abma, Alex Rice, Merlijn Boogaard

## Core Business
- Primary industry/industries: Cybersecurity (Vulnerability Management, Bug Bounty, Penetration Testing)
- Target customers: B2B serving Global 2000 companies, technology firms, government agencies, and open-source projects across all industries
- Mission or purpose statement: To empower the world to build a safer internet by making world-class security accessible to everyone [hackerone.com](https://www.hackerone.com/company)

## Products & Services
- **HackerOne Platform**: A unified SaaS platform that integrates bug bounty programs, vulnerability disclosure programs (VDPs), and penetration testing services. It leverages a global community of ethical hackers alongside AI-driven vulnerability detection.
- **Bug Bounty Programs**: Organizations pay rewards ("bounties") to ethical hackers for discovering and reporting security vulnerabilities. HackerOne manages the triage, validation, and remediation workflow.
- **Pentest as a Service (PTaaS)**: On-demand, managed penetration testing delivered by HackerOne's internal security experts, providing continuous testing beyond traditional point-in-time assessments.
- **Vulnerability Disclosure Program (VDP)**: A managed service for setting up a secure channel for external researchers to report security issues, reducing risk from unknown vulnerabilities.
- **HackerOne AI**: Proprietary AI tools and models that analyze vulnerability reports, reduce false positives (25% of findings are actionable), and accelerate remediation workflows [hackerone.com](https://www.hackerone.com/company).

## Market Standing
- **Valuation/Market Cap**: Approximately $2.9 billion (as of July 2025, based on secondary market reports; not officially confirmed)
- **Key Metric**: Total Funding - Over $160 million raised from notable venture capital firms.
- **Notable Investors/Partners**: Valor Equity Partners, EQT Partners, Benchmark, New Enterprise Associates (NEA), Dragoneer Investment Group, and others. Strategic partnerships include the "Internet Bug Bounty" (IBB) for core internet infrastructure [hackerone.com](https://www.hackerone.com/company).
- **Growth Signals**: Over 90% of customers trust HackerOne; 1,300+ companies use the platform; 600,000+ bugs have been discovered; the company reported a 210% increase in vulnerability reports in 2025, and has published millions in AI vulnerability reports [hackerone.com](https://www.hackerone.com/company).

## Competitive Advantages
- **Global Hacker Community**: The world's largest community of elite ethical hackers providing unmatched scale and diversity of testing perspectives.
- **Unified Platform + AI**: The only platform that unifies bug bounty, VDP, and PTaaS with proprietary AI, creating a "high signal, low noise" environment (25% of findings are actionable).
- **Deep Integration with Customers**: Offers $4M+ ROI per critical vulnerability before a breach occurs, making it a high-value, sticky platform for enterprise security teams.
- **Founding Member of IBB**: Unique credibility and access to securing core internet infrastructure and open source projects [hackerone.com](https://www.hackerone.com/company).

## Strategic Focus
- **AI-Powered Security**: Continuing to invest in AI that enhances vulnerability detection, triage, and remediation, while also using AI to generate new attack simulations.
- **Expanding Enterprise Adoption**: Growing its customer base among Global 2000 companies with PTaaS and managed services.
- **Community Growth and Engagement**: Deepening relationships with ethical hackers through events, training, and increased bounty opportunities.
- **Open Source & Infrastructure Security**: Maintaining its leadership role in securing critical internet infrastructure through the IBB and other community initiatives.

## Why Work Here
- **Mission-Driven Culture**: Employees ("Hackeronies") are united by a mission to build a safer internet. The company explicitly seeks candidates who are passionate about this mission [hackerone.com](https://www.hackerone.com/careers).
- **Flexible Work Philosophy**: HackerOne embraces a "Flexible Work" model with hubs in eight global locations, emphasizing collaboration and community while providing flexibility to perform at one's best [hackerone.com](https://www.hackerone.com/careers).
- **Core Values**: The company operates on three core values: Lead with integrity, Default to disclosure (transparency builds trust), and Execute with excellence [hackerone.com](https://www.hackerone.com/careers).
- **Diversity, Equity & Inclusion**: HackerOne is committed to creating an inclusive culture where diverse teams increase creativity, belonging, and performance. They have Employee Resource Groups (ERGs) to foster community.
- **Comprehensive Benefits**: Includes generous paid time off, parental leave (maternity, paternity, family caregiver), medical coverage, retirement plans, and compensation packages linked to long-term company success [hackerone.com](https://www.hackerone.com/careers).
- **Compensation Philosophy**: Pay is based on internal equity and local market data to remain competitive, with a system focused on job duties, experience, location, and tenure [hackerone.com](https://www.hackerone.com/careers).
- **Onboarding (HATCH) Program**: New hires join a cohort-based onboarding program that covers culture, product, and tools like "Working Genius" to help employees thrive [hackerone.com](https://www.hackerone.com/blog/recruitment-process-what-expect-when-you-apply-hackerone).

## Sources
1. [HackerOne About Us Page](https://www.hackerone.com/company)
2. [HackerOne Careers Page](https://www.hackerone.com/careers)
3. [HackerOne Recruitment Process Blog](https://www.hackerone.com/blog/recruitment-process-what-expect-when-you-apply-hackerone)
4. [HackerOne LinkedIn Profile](https://www.linkedin.com/company/hackerone)
5. [HackerOne Job Board](https://jobs.ashbyhq.com/hackerone)

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