--- title: 'Strategic KAM VIP – Michelin & Top Chef at The Fork' canonical: 'https://feeny.ai/job/strategic-kam-vip-michelin-top-chef-the-fork-barcelona-4m4n56fegp0x' type: 'job' last_seen: '2026-09-11' --- # Strategic KAM VIP – Michelin & Top Chef at The Fork - **Company:** The Fork - **Location:** Barcelona, Spain - **Posted:** 2026-07-28 - **Last confirmed live:** 2026-09-11 - **Apply:** https://job-boards.greenhouse.io/thefork/jobs/8092024 ## Job description Join our Movement and Champion Restaurant Culture! 💚 At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries. We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready. 👉[Discover life at TheFork](https://www.careers.thefork.com) ## About the role At TheFork, our Top Chef team partners with some of the most prestigious restaurants in Spain, including Michelin-starred and fine dining venues. As a Top Chef Customer Success Manager, you will be responsible for building long-term strategic relationships with a portfolio of premium restaurants, helping them maximize the value of TheFork ecosystem while delivering an outstanding customer experience. This is not a traditional Account Management role. We are looking for someone who enjoys solving complex problems, navigating sophisticated customer needs and becoming a trusted advisor for some of the most demanding hospitality businesses. What you will do: - Manage a portfolio of Michelin-starred and premium restaurants across Spain. - Build trusted relationships with owners, restaurant managers and decision makers. - Drive adoption of TheFork products and functionalities to maximize customer success. - Identify opportunities to increase product penetration and revenue growth. - Reduce churn by proactively identifying risks and delivering tailored action plans. - Become the main point of contact for operational, commercial and product-related topics. - Coordinate with Product, Support, Operations and Sales teams to resolve complex customer issues. - Analyze customer performance and recommend strategies to improve bookings, revenue and visibility. - Lead regular business reviews with strategic customers. - Share customer insights internally to influence product improvements and commercial initiatives. - Ensure an exceptional customer experience while maintaining high operational excellence. Who you are: You Must Meet These Critical Qualifications: - C2 level of Spanish and fluent English - Prior experience in SaaS, Hospitality, Technology, or Marketplace environments is highly valued. - 3+ years in Customer Success or Key Account Management, with proven experience managing strategic or enterprise customers. - Commercial mindset focused on growth opportunities, combined with strong analytical skills and confidence working with data. - Collaborative team player. - Strong problem-solving mindset with high ownership, accountability, and excellent organizational skills to manage multiple priorities. - Excellent relationship-building, communication, and stakeholder influence skills, with the confidence to navigate challenging conversations. - Valid driver's license You Can Impress With These Additions - Fluency in Catalan is a strong plus. What we offer you: 😄 An awesome team 🏠 A permanent contract ⚖️ Flexible working environment  (2 days home office per week +  up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely) 💸 Competitive fixed salary and bonus 🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants) 🌎 International teams and a multicultural environment spanning 10 offices across Europe 🤝Highly inclusive working environment 🤸‍♀️ Lifestyle benefits that can be used to reimburse expenses related to  physical and leisure activities, family support, travel etc 🎓 Continuous learning and development programs 😌 Free access to the Calm app to help you build resilience wherever you are  in your mental health journey 🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid) ⏳ A program dedicated to helping you have the best work/life balance 🏥 Health insurance fully covered by the company 👩‍🦽 Life & Disability Insurance at no cost to the employee 🍴 Amazing offices with dining, a coffee point on each floor, and leisure area 🎤 Team building events All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately. We believe that we are better together, and we welcome you for who you are. We endeavor to ensure  that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under  applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great. TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application,  interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly. ## #LI-MA1 ## About The Fork ## Company Overview - **One-liner**: TheFork is the leading online restaurant booking platform in Europe, connecting diners with restaurants through an app and website that offers reservations, reviews, and payment solutions. - **Entity Type**: Private (Subsidiary of TripAdvisor, Inc. – NASDAQ: TRIP) - **Headquarters**: Paris, France - **Founded**: 2007 - **Founders**: Not publicly available (the company was originally founded as LaFourchette; Bertrand Jelensperger is often cited as a co-founder, but no official confirmation in provided sources) ## Core Business - **Primary industry**: Restaurant technology / Online food booking and discovery - **Target customers**: B2C (diners) and B2B (restaurants, from independent establishments to large groups) - **Mission or purpose**: “We believe that the best things in life happen around the table. Our passion drives us to create innovative technology that fosters human connection.” [careers.thefork.com](https://www.careers.thefork.com/about) ## Products & Services - **[TheFork App]**: Consumer mobile and web platform for discovering restaurants, reading verified reviews, booking tables 24/7, and accessing exclusive discounts and loyalty rewards. [about.thefork.com](https://about.thefork.com/) - **[TheFork Manager]**: SaaS solution for restaurants to manage reservations, optimize occupancy, reduce no-shows, handle payments, and streamline operations. Used by over 55,000 restaurants across 11 countries. [careers.thefork.com](https://www.careers.thefork.com/about) - **[TheFork Pay]**: In-app contactless payment solution that allows diners to pay directly through the app, reducing wait times. Launched in 2020 and now available in over 20,000 restaurants in France, Italy, and Spain. [careers.thefork.com](https://www.careers.thefork.com/about) - **[TheFork Gift Card]**: Digital gift card redeemable at 25,000+ partner restaurants in France, Italy, and Spain, with instant booking confirmation. [careers.thefork.com](https://www.careers.thefork.com/about) ## Market Standing - **Valuation/Market Cap**: Not disclosed (TheFork is a wholly owned subsidiary of TripAdvisor; no standalone valuation available) - **Key Metric**: Total funding of USD 14.8M prior to acquisition; annual revenue not publicly available - **Notable Investors/Partners**: Acquired by TripAdvisor in May 2014; prior venture rounds included unnamed investors. Notable restaurant partners include Alain Ducasse and Martín Berasategui. [linkedin.com](https://www.linkedin.com/company/the-fork/) - **Growth Signals**: Over 40 million app downloads, 20 million monthly visits, 20 million verified reviews, and 55,000+ restaurant partners in 12 countries. Recent launches include Revenue Management tool and a brand refresh (2023). [about.thefork.com](https://about.thefork.com/) ## Competitive Advantages - **Network effects**: Large, engaged community of diners and a broad base of restaurant partners create a self-reinforcing ecosystem. - **Integrated payment solution**: TheFork Pay reduces friction for diners and restaurants, differentiating from pure booking platforms. - **Exclusive discounts and loyalty program**: Drives repeat usage and customer retention. - **Established brand in Europe**: Strong presence in France, Italy, Spain, and other key markets with over 15 years of history. ## Strategic Focus - **Digital transition of restaurant bookings**: Pushing toward 100% online reservations through tools like Revenue Management and TheFork Pay. - **Data-driven insights**: Providing restaurants with analytics to optimize pricing and occupancy. - **Expansion of payment solutions**: Scaling TheFork Pay to more countries and restaurants. - **Brand refresh and marketing**: Increasing visibility and connecting more diners with restaurants. ## Why Work Here - **Culture**: Values include “Better Together,” “Make it Memorable,” “Come as You Are,” and “Dig In.” Emphasis on collaboration, diversity, inclusion, and a “can-do” attitude. [careers.thefork.com](https://www.careers.thefork.com/culture) - **Growth & Learning**: Lifelong learning culture with leadership programs, coaching, mentoring, and virtual workshops. - **Work Environment**: Offices across Europe (Paris, Barcelona, Milan, London, etc.). Remote/hybrid policy not explicitly stated but likely flexible given tech nature. - **Perks**: Opportunity to work in a fast-growing, international team with a product used by millions. 52 active job postings as of mid-2026, indicating ongoing hiring. - **Engineering Culture**: 13% of employees in technical roles; active recruitment for senior software engineers and data engineering managers. [linkedin.com](https://www.linkedin.com/company/the-fork/) ## Sources 1. [careers.thefork.com](https://www.careers.thefork.com/about) 2. [careers.thefork.com](https://www.careers.thefork.com/culture) 3. [about.thefork.com](https://about.thefork.com/) 4. [linkedin.com](https://www.linkedin.com/company/the-fork/) ## Other roles at The Fork - [Field Sales Representative - Paris](https://feeny.ai/job/field-sales-representative-paris-the-fork-paris-7dbd85mtg24m) — Paris, France - [Inside Sales Representative](https://feeny.ai/job/inside-sales-representative-the-fork-barcelona-b2am2wy8xq6d) — Barcelona, Spain - [B2B Partnerships Operations Manager](https://feeny.ai/job/b2b-partnerships-operations-manager-the-fork-barcelona-rzq0wfgg51e7) — Barcelona, Spain - [Inside Sales Representative](https://feeny.ai/job/inside-sales-representative-the-fork-london-eass3ahw2kxd) — London, United Kingdom - [Customer Care Specialist - Italian Market](https://feeny.ai/job/customer-care-specialist-italian-market-the-fork-barcelona-v2xvr26pzzmb) — Barcelona, Spain - [Field Sales Representative](https://feeny.ai/job/field-sales-representative-the-fork-hamburg-x3sq0fjfxhqs) — Hamburg, Germany - [Field Sales Representative](https://feeny.ai/job/field-sales-representative-the-fork-edinburgh-ybjfv1q3ey1x) — Edinburgh, United Kingdom - [Field Sales Representative](https://feeny.ai/job/field-sales-representative-the-fork-valencia-85hamjkbtj05) — Valencia, Spain - [Customer care Specialist (French Market)](https://feeny.ai/job/customer-care-specialist-french-market-the-fork-barcelona-6852x6k6cm6x) — Barcelona, Spain - [Fullstack Software Engineer](https://feeny.ai/job/fullstack-software-engineer-the-fork-paris-f5mgwxgbqm1c) — Paris, France