---
title: 'Strategic Operations Lead at Tarro'
canonical: 'https://feeny.ai/job/strategic-operations-lead-tarro-manila-1p2zgttc2xgy'
type: 'job'
last_seen: '2026-11-06'
---

# Strategic Operations Lead at Tarro

- **Company:** Tarro
- **Location:** Manila, Philippines
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-06-04
- **Last confirmed live:** 2026-11-06
- **Apply:** https://jobs.ashbyhq.com/tarro/a5396058-6ac9-482a-9554-b0afbb627941

## Job description

## About Us

Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real-world problems facing small business owners. We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price. Tarro has been profitable for nearly a decade and has seen 5x revenue growth in the past four years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023. To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us [here](https://www.tarro.com/)!

## What we’re looking for

We are looking for an operations leader who is as comfortable in a data review as they are coaching a team member through a difficult pattern. The Strategic Operations Lead will lead a team of specialists to serve as the connective tissue between operational execution and the strategic decisions being made across product, ops, and client success. You won't just be managing performance; you'll be translating what your team sees into structured feedback to improve internal processes and the overall product, enhancing the customer and client experience.

## What you’ll accomplish

- You will directly manage 30 to 50 specialists, owning their day-to-day performance, coaching cadence, and operational accountability
- You will monitor and analyze signals across the enterprise: OCR trends, content flag patterns, mistake rate drivers, which then should turn into structured, data-backed findings to ops and product stakeholders
- You will build and reinforce a team culture grounded in proactive issue ownership, where flagging, ticketing, and feedback are habits, not exceptions
- You will serve as the primary escalation point for your team, ensuring every quality gap or process failure is documented, routed, and resolved, and not just acknowledged
- You will partner with cross-functional teams to close feedback loops on flagged issues, tracking resolution outcomes with the same rigor applied to call quality
- You will identify recurring patterns in restaurant setup, onboarding gaps, or menu configuration issues, and bring those forward as structured input into product and client success conversations

Year 1 Deliverables

- Build a service quality playbook that’s grounded in direct agent feedback, consistent internal auditing, and a coaching methodology that works at the team level and is replicable across every lead in the organization. Your framework becomes the blueprint.
- Identify and deliver at least one process optimization, tooling improvement, or product insight per quarter that produces clear, measurable outcomes for operations. Not just a recommendation, but something you fully own through from observation to implementation.
- Exceed team and enterprise KPIs throughout the year as a direct reflection of the culture, coaching, and accountability standards you build.

## About You

- You have 3 to 5 years of experience in a fast-paced, customer-obsessed environment, ideally one where product quality and customer experience are tightly linked
- You are analytically grounded. You track the right metrics, identify trends before they compound, and bring data to every performance or process conversation
- You have a roll-up-your-sleeves mentality with experience working in a fast-paced, highly ambiguous environment, frequently wearing more than one hat.
- You think in systems, not incidents. When you see a recurring error or a pattern of agent questions, you ask what's broken upstream and work toward fixing that, not just the symptom
- You are a credible cross-functional collaborator. You can bring a structured quality finding to a product or client success team, represent it clearly, and follow it through to resolution
- You communicate with precision. You represent frontline realities with evidence, and you're as effective writing a structured escalation as you are in a one-on-one coaching conversation

Bonus Points

- You have experience in a consumer-driven industry with a passion for the customer.
- You have prior experience working at the intersection of operations and product, where surfacing the right insight at the right time directly shaped a product or process decision.
- You have built or meaningfully improved an operational reporting or feedback system from scratch.
- You have directly led and grown a team, with experience hiring, developing, and holding people accountable to a high standard.

If you do not meet all the requirements listed above, which candidates rarely do, don't worry. We still encourage you to apply! Tarro is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.

## About Tarro

## Company Overview
- **One-liner**: Tarro builds technology that combines AI and human support to help independent restaurants increase revenue, reduce costs, and simplify operations through phone ordering, delivery management, and customer engagement tools.
- **Entity Type**: Private (Series B, last raised at a $450M valuation in 2022)
- **Headquarters**: San Francisco, California, USA (with additional offices in Menlo Park, New York, and Kuala Lumpur, Malaysia)
- **Founded**: 2015
- **Founders**: Steve Y. Lin (CEO) and Dennis Y. Lin (President)

## Core Business
- **Primary industry**: Restaurant Technology / Food Service SaaS
- **Target customers**: Independent and small-to-medium restaurant owners (B2B, SMB-focused)
- **Mission statement**: “To build technology that makes restaurant life less of a grind, and to bridge the gap between the joy of food for consumers and the bottom line for restaurant operators.”

## Products & Services
- **Tarro Phone Ordering Platform**: An AI-powered voice platform that handles incoming phone orders with three-second wait times, 99.5% order accuracy, and 5-10% lower labor expenses. Replaces or supplements part-time phone staff.
- **Tarro Delivery Management**: A solution that allows restaurants to manage their own delivery operations in-house, saving customers $10 on average per order compared to third-party delivery apps, with no commission fees.
- **Customer Engagement & Marketing Tools**: Features like automated text messaging to drive repeat orders and dinnertime demand, helping restaurants grow sales without additional staffing.

## Market Standing
- **Valuation**: $450M (as of 2022, when the company raised its first institutional funding round)
- **Key Metric**: Annual Recurring Revenue (ARR) of $46 million, having grown nearly 4x over the past two years; serves over 3,000 restaurants
- **Notable Investors/Partners**: General Catalyst (Steve Lin previously worked there); the company has walked away from a $200M buyout offer in the past
- **Growth Signals**: Quadrupled customer base of mom-and-pop restaurants; 1,300 total employees; recognized as one of Built In’s 2024 Best Places to Work; growing headcount across engineering, product, sales, and operations

## Competitive Advantages
- **Hybrid AI + Human Model**: Combines automated voice AI with a human “safety net” for complex orders, achieving 99.5% accuracy — higher than pure AI competitors
- **Deep Founder-Market Fit**: Founders grew up working in their family’s take-out restaurant for 10+ years, giving them firsthand understanding of operator pain points
- **Proven ROI for Customers**: Clients report 5-20% revenue increases, thousands in labor cost savings, and over 80% reduction in missed deliveries and complaints
- **Bootstrapped to Scale**: Built the company without outside capital for years, fostering a culture of resourcefulness and discipline before raising institutional funding

## Strategic Focus
- **Scaling the Platform**: Continuing to grow the customer base beyond 3,000 restaurants, with a focus on independent operators
- **Product Expansion**: Enhancing AI capabilities to handle more complex order scenarios and expanding delivery management features
- **Global Reach**: Leveraging international offices (Kuala Lumpur) for 24/7 operations and support
- **Talent Acquisition**: Actively hiring across engineering, product, sales, marketing, and voice platform operations to support growth

## Why Work Here
- **Culture**: Values include “think creatively,” “do more with less,” “high standards,” and “client-focused.” The team is described as ambitious technologists and restaurant insiders united by mission.
- **Remote/Hybrid Policy**: Flexible remote work environment built on trust and empowerment; employees work remotely, with four physical offices available.
- **Benefits**: Competitive compensation, health/vision/dental insurance, generous PTO, 401(K), parental leave, learning allowances, and family/childcare benefits.
- **Engineering Culture**: Leaders include alumni from Meta, Tesla, and MIT/Harvard; technology stack is modern and scalable; engineers are encouraged to have large, quick impact.
- **Recognition**: Named a Built In 2024 Best Place to Work, reflecting workplace excellence and employee satisfaction.

## Sources
1. [Tarro Official Site](https://www.tarro.com/)
2. [Tarro About Us](https://www.tarro.com/who-we-are)
3. [Tarro Careers Page](https://www.tarro.com/about-us/careers)
4. [Tarro Leadership Team](https://www.tarro.com/about-us/company)
5. [Built In Company Profile](https://builtin.com/company/tarro-0)

## Other roles at Tarro

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- [Product Designer](https://feeny.ai/job/product-designer-tarro-san-mateo-nt1bdyny0920) — San Mateo, CA
- [Onboarding Success Manager](https://feeny.ai/job/onboarding-success-manager-tarro-manila-c8y28wg33cyz) — Manila, Philippines
- [Senior Network Engineer](https://feeny.ai/job/senior-network-engineer-tarro-manila-bx5z6eyz8g5z) — Manila, Philippines
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