---
title: 'Strategic Operations Manager at Tarro'
canonical: 'https://feeny.ai/job/strategic-operations-manager-tarro-manila-q6q5j46jgc14'
type: 'job'
last_seen: '2026-09-11'
---

# Strategic Operations Manager at Tarro

- **Company:** Tarro
- **Location:** Manila, Philippines
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-06-04
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/tarro/a7c14699-6cad-4af0-b039-2ad94fce98da

## Job description

## About Us

Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real-world problems facing small business owners. We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price. Tarro has been profitable for nearly a decade and has seen 5x revenue growth in the past four years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023. To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us [here](https://www.tarro.com/)!

## What we’re looking for

As Strategic Operations Manager, you will be the bridge between strategy and execution, ensuring that every part of the operations runs with the precision, speed, and adaptability that a high-growth tech company demands. You'll own operational infrastructure across voice operations and lead cross-functional initiatives to translate company goals into on-the-ground results. The ideal candidate is equal parts strategist and operator: someone who can sit in a leadership meeting, redesign a broken workflow, and hold a team accountable to daily operational outcomes.

## What you’ll accomplish

- Operational Strategy & Execution
- Own the end-to-end operational health of the business; ensuring systems, people, and processes are aligned to company objectives
- Translate strategic priorities into clear operational roadmaps with defined owners, milestones, and accountability structures
- Identify and close gaps between where the business is performing and where it needs to be, operating with a bias toward action and measurable outcomes
- Build and maintain operational frameworks, SOPs, and playbooks that allow the organization to scale without losing execution quality
- Team Building & Organizational Development
- Recruit, develop, and retain the operational talent needed to support Tarro's growth trajectory by building a team that is high-performing, resilient, and aligned to the company's mission
- Foster a culture of ownership, accountability, and continuous improvement at every level of the operations org
- Build bench strength and organizational capacity ahead of demand, so the team is never a bottleneck to scale
- Data-Driven Decision Making:
- Define, track, and report on the operational KPIs, ensuring leadership always has a clear, accurate picture of business performance
- Use data to drive decisions at every level, from product improvements down to team design
- Conduct regular operational reviews to drive accountability and continuous improvement
- Cross-Functional Leadership:
- Lead high-priority, cross-functional, end-to-end initiatives that impact within and outside of operations
- Act as a trusted thought partner to department heads, helping them solve complex operational problems and scale their teams effectively
- Represent Operations in leadership discussions, bringing both analytical rigor and ground-level context to strategic decisions
- Continuous Learning and Innovation:
- Institutionalize a culture of operational excellence and drive meaningful improvements across the organization
- Stay ahead of industry trends, emerging tools, and evolving best practices in restaurant tech and operational leadership
- Proactively identify structural or systemic risks before they surface as escalations, and build resilient contingency frameworks where needed

Year 1 Deliverables

- Build and institutionalize a service quality framework that sets the standard for how operations perform and how confidently we can represent every customer interaction to our restaurant partners. This starts with listening: structured feedback from agents, rigorous internal auditing, and a coaching methodology that scales and ends with a bar that the entire team is held to. This framework must also actively drive growth through our key levers: expanding multi-product adoption across restaurants and accelerating pizza growth and performance.
- Become the cross-functional operations partner that the organization turns to when the path forward isn't clear. You will own end-to-end strategy and implementation for high-stakes, ambiguous transitions. Whether that's a shift in how the team works, how AI tools are integrated into agent workflows, or how the function is structured at scale. You define what success looks like, build the rollout plan, lead the change, and own the outcome.
- Sustain and meaningfully improve current KPIs as a direct result of the frameworks and initiatives you build; not as a baseline expectation, but as proof that the systems you put in place actually work.

## About You

- You have 5 to 7 years of progressive experience in strategy, consulting, people management, or a related leadership role with a track record of owning outcomes at scale and solving for ambiguous problems in organizations where speed, quality, and customer experience are in constant tension
- You are deeply data-driven. You help define the metrics that reflect true operational health, build or commission the infrastructure to track them, and make decisions from evidence rather than instinct or precedent
- You are a strategic systems designer. You build frameworks and playbooks that hold their shape as the team grows, and you institutionalize quality in ways that don't depend on your personal oversight
- You are a natural cross-functional partner. You bring your direct reports into the conversation as equals, translate operational complexity into clear strategic input for other functional teams, and close loops rather than just opening them
- You lead with clarity and influence. You can represent the realities of your teammates with intent, and you know how to build the case for change in a way that moves people to act

Bonus Points

- You have experience in a consumer-driven industry with a passion for the customer
- You have prior experience working at the intersection of operations and product strategy, where frontline data directly shaped how a product was built or improved
- You have led large-scale organizational or process transformations. Designing new team structures, integrating functions, or building operational infrastructure from scratch

If you do not meet all the requirements listed above, which candidates rarely do, don't worry. We still encourage you to apply!

Tarro is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.

## About Tarro

## Company Overview
- **One-liner**: Tarro builds technology that combines AI and human support to help independent restaurants increase revenue, reduce costs, and simplify operations through phone ordering, delivery management, and customer engagement tools.
- **Entity Type**: Private (Series B, last raised at a $450M valuation in 2022)
- **Headquarters**: San Francisco, California, USA (with additional offices in Menlo Park, New York, and Kuala Lumpur, Malaysia)
- **Founded**: 2015
- **Founders**: Steve Y. Lin (CEO) and Dennis Y. Lin (President)

## Core Business
- **Primary industry**: Restaurant Technology / Food Service SaaS
- **Target customers**: Independent and small-to-medium restaurant owners (B2B, SMB-focused)
- **Mission statement**: “To build technology that makes restaurant life less of a grind, and to bridge the gap between the joy of food for consumers and the bottom line for restaurant operators.”

## Products & Services
- **Tarro Phone Ordering Platform**: An AI-powered voice platform that handles incoming phone orders with three-second wait times, 99.5% order accuracy, and 5-10% lower labor expenses. Replaces or supplements part-time phone staff.
- **Tarro Delivery Management**: A solution that allows restaurants to manage their own delivery operations in-house, saving customers $10 on average per order compared to third-party delivery apps, with no commission fees.
- **Customer Engagement & Marketing Tools**: Features like automated text messaging to drive repeat orders and dinnertime demand, helping restaurants grow sales without additional staffing.

## Market Standing
- **Valuation**: $450M (as of 2022, when the company raised its first institutional funding round)
- **Key Metric**: Annual Recurring Revenue (ARR) of $46 million, having grown nearly 4x over the past two years; serves over 3,000 restaurants
- **Notable Investors/Partners**: General Catalyst (Steve Lin previously worked there); the company has walked away from a $200M buyout offer in the past
- **Growth Signals**: Quadrupled customer base of mom-and-pop restaurants; 1,300 total employees; recognized as one of Built In’s 2024 Best Places to Work; growing headcount across engineering, product, sales, and operations

## Competitive Advantages
- **Hybrid AI + Human Model**: Combines automated voice AI with a human “safety net” for complex orders, achieving 99.5% accuracy — higher than pure AI competitors
- **Deep Founder-Market Fit**: Founders grew up working in their family’s take-out restaurant for 10+ years, giving them firsthand understanding of operator pain points
- **Proven ROI for Customers**: Clients report 5-20% revenue increases, thousands in labor cost savings, and over 80% reduction in missed deliveries and complaints
- **Bootstrapped to Scale**: Built the company without outside capital for years, fostering a culture of resourcefulness and discipline before raising institutional funding

## Strategic Focus
- **Scaling the Platform**: Continuing to grow the customer base beyond 3,000 restaurants, with a focus on independent operators
- **Product Expansion**: Enhancing AI capabilities to handle more complex order scenarios and expanding delivery management features
- **Global Reach**: Leveraging international offices (Kuala Lumpur) for 24/7 operations and support
- **Talent Acquisition**: Actively hiring across engineering, product, sales, marketing, and voice platform operations to support growth

## Why Work Here
- **Culture**: Values include “think creatively,” “do more with less,” “high standards,” and “client-focused.” The team is described as ambitious technologists and restaurant insiders united by mission.
- **Remote/Hybrid Policy**: Flexible remote work environment built on trust and empowerment; employees work remotely, with four physical offices available.
- **Benefits**: Competitive compensation, health/vision/dental insurance, generous PTO, 401(K), parental leave, learning allowances, and family/childcare benefits.
- **Engineering Culture**: Leaders include alumni from Meta, Tesla, and MIT/Harvard; technology stack is modern and scalable; engineers are encouraged to have large, quick impact.
- **Recognition**: Named a Built In 2024 Best Place to Work, reflecting workplace excellence and employee satisfaction.

## Sources
1. [Tarro Official Site](https://www.tarro.com/)
2. [Tarro About Us](https://www.tarro.com/who-we-are)
3. [Tarro Careers Page](https://www.tarro.com/about-us/careers)
4. [Tarro Leadership Team](https://www.tarro.com/about-us/company)
5. [Built In Company Profile](https://builtin.com/company/tarro-0)

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