---
title: 'Strategic Payments Operations Specialist at EBANX'
canonical: 'https://feeny.ai/job/strategic-payments-operations-specialist-ebanx-sao-paulo-zb0e5hxwj9sj'
type: 'job'
last_seen: '2026-11-02'
---

# Strategic Payments Operations Specialist at EBANX

- **Company:** EBANX
- **Location:** São Paulo, Brazil
- **Posted:** 2026-10-30
- **Last confirmed live:** 2026-11-02
- **Apply:** https://job-boards.greenhouse.io/ebanx/jobs/8044764003

## Job description

## About the role

This person will work closely with leadership and business areas, connecting transactional data, commercial terms and the technical characteristics of payment methods to identify opportunities, solve problems and support decisions that impact approval rates, costs, profitability and customer experience. The position requires autonomy, critical thinking and the ability to drive initiatives across different areas and partners, from diagnosis through validation of results.

## Key responsibilities

- Analyze the performance of payment partners, identifying opportunities to improve approval rates, costs, availability and operational quality.
- Assess the composition of processing costs, including MDR, interchange, card scheme fees, acquirer markup, prepayment (anticipation) and additional services.
- Build profitability analyses and scenarios to support decisions on pricing, negotiation, volume distribution and partner selection.
- Manage relationships with acquirers, card schemes, banks and other partners, leading technical and commercial discussions and following up on agreed commitments.
- Investigate discrepancies between contracted terms, charges and operational data, working with the responsible teams to resolve them.
- Support routing and volume migration decisions, jointly considering approval rates, total cost, available features and partners’ operational capacity.
- Translate market rules, pricing changes and partner requirements into concrete impacts and actions for the business.
- Work with Product, Technology, Performance, Finance, Treasury, Operations, Commercial, Legal and Compliance to implement improvements.
- Produce clear analyses and executive communications, presenting evidence, financial impact, risks and recommended actions.
- Organize priorities, dependencies and next steps, following initiatives through to implementation and proof of results.

## Requirements

Must-have

- At least 3 years of experience in the payments industry (e.g., acquirers, PSPs, payment facilitators, card schemes, wallets, banks or fintechs), with solid knowledge of how the card ecosystem works, including interchange, scheme fees, MDR and the roles of acquirers and issuers.
- Strong analytical profile, with the ability to work with large volumes of data, build P&L and profitability analyses, and turn numbers into recommendations.
- Advanced Excel skills, including data modeling and scenario analysis.
- Hands-on experience using AI tools to increase efficiency in analysis and operational workflows, combined with the data fundamentals to validate their outputs.
- Advanced English, written and spoken.
- Ability to work at a fast pace and adapt quickly to constant changes in the Brazilian regulatory and market landscape (e.g., Central Bank regulations, scheme rule changes).
- Strong communication and stakeholder management skills, with the ability to collaborate across multiple areas and with external partners.
- Based in, or willing to work from, São Paulo.

Nice-to-have

- Business or commercial background, including exposure to negotiation, pricing and partner management.
- Experience with the Brazilian payments landscape, including Pix, alternative payment methods and wallets.
- Knowledge of MCC, interchange optimization, FX or prepayment (anticipation) dynamics.
- Experience investigating billing discrepancies and working with billing or reconciliation teams.
- Interest in market trends and in building a network of contacts across the payments industry.

EBANX offers:

- Performance Bonus: Annual bonus program based on company results.
- Meal Allowance: Monthly allowance to support your meals.
- EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.
- EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning.
- Language Classes: Language classes to support your personal and professional development.
- Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs. Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance.
- Well-being Program: Access to activities and resources that promote physical and mental health.

Learn more about our #ebanxlife on [LinkedIn](https://www.linkedin.com/company/ebanx/mycompany/?viewAsMember=true) and [Instagram](https://www.instagram.com/ebanxlife/), and see what it’s like to be part of a global team that breaks barriers, creates opportunities, and celebrates every achievement together.

✨ An Out Of The Ordinary career is waiting for you here!

## About EBANX

## Company Overview
- **One-liner**: EBANX provides cross-border payment solutions connecting global merchants with consumers in emerging markets across Latin America, Africa, and Asia.
- **Entity Type**: Private (Unicorn – last valued at over $1 billion)
- **Headquarters**: Curitiba, Brazil (with offices in São Paulo, Mexico City, Montevideo, Singapore, Johannesburg, Cairo, and Shanghai)
- **Founded**: 2012
- **Founders**: Alphonse Voigt, Wagner Ruiz, and João Del Valle

## Core Business
- Primary industry/industries: Fintech, Cross-Border Payments, Payment Processing
- Target customers: B2B – Enterprise merchants and global brands seeking to expand into emerging markets
- Mission or purpose statement: “To provide global access for everyone” – connecting businesses and people around the world through payments

## Products & Services
- **Cross-Border Payment Platform**: A full-stack payments solution that processes pay-ins and payouts across 20+ countries, supporting 200+ local payment methods (including Pix, digital wallets, mobile money, cash vouchers, and cards).
- **Recurring Payments**: Subscription billing solution with local currency settlement, smart retry logic, tokenized credit cards, and analytic support for optimal billing dates.
- **B2B Payments & High-Value Transactions**: Enables mass payouts and high-value transfers both locally and internationally.
- **Anti-Fraud & Risk Management**: AI-powered fraud detection and prevention system tailored for emerging market risks.
- **Micropayments Capability**: Exclusive feature for processing very small transaction amounts.

## Market Standing
- **Valuation/Market Cap**: Unicorn status (valuation over $1 billion) – exact current valuation not publicly disclosed
- **Key Metric**: Total Funding – Raised investment from FTV Capital (amount not disclosed); one of the first Brazilian unicorns
- **Notable Investors/Partners**: FTV Capital (lead investor); Endeavor (accelerator program); partnerships with 100+ regional payment players and 500+ global merchants
- **Growth Signals**: Expanded from Latin America into Africa (South Africa, Kenya, Nigeria) and Asia (India, Southeast Asia, Singapore, China); digital commerce in LATAM projected to reach $709B by 2025; Africa’s digital consumer base set to exceed half a billion by 2025

## Competitive Advantages
- **Deep Local Expertise**: 11+ years of experience navigating complex regulations, currencies, and tax systems in emerging markets – merchants avoid needing to set up local entities.
- **Proprietary Infrastructure**: Back-end system built in-house with direct connections to local payment players, enabling higher approval rates (+10.2 pp uplift) and conversion rates (+27 pp for cash/vouchers).
- **Breadth of Coverage**: 20+ countries across three continents (LATAM, Africa, Asia) with 200+ payment methods – one of the widest coverage footprints among cross-border payment platforms.
- **Multicultural Team**: 700+ employees from 15+ nationalities, with offices across Brazil, Latin America, Africa, and Asia.

## Strategic Focus
- Geographic expansion into new emerging markets (recent entries into India, Southeast Asia, and the Middle East-Africa)
- Deepening local payment method integrations (especially instant payments like Pix and mobile money)
- Enhancing AI-driven fraud prevention and risk management capabilities
- Growing the B2B payments and high-value transaction verticals
- Scaling the recurring payments offering for subscription-based merchants

## Why Work Here
- **Culture**: Driven by five core values – Big Dreams, Knowledge, Persistence, Results Orientation, and Multiculturality. Described as “out of the ordinary,” with a strong emphasis on ownership, innovation, and challenging the impossible.
- **Diversity & Inclusion**: Active programs for racial equity, female leadership (Empower Her campaign), LGBTQIA+ pride and trans employability, and inclusion of people with disabilities (sign language interpretation, assistive technology, accessible environment).
- **Benefits (Brazil-based)**: Health and dental plan (SulAmérica), Wellhub gym access, meal and transportation vouchers, childcare assistance, extended caregiver leave, birthday day off, flexible hours, no dress code, free snacks, pet-friendly office, language classes (English, Spanish, Portuguese), monthly financial support for undergraduate/postgraduate/MBA courses, and a budget for short courses and workshops.
- **Technology Stack**: PHP, Elixir, Ruby on Rails, Python, JavaScript, Java; databases include MySQL, PostgreSQL, Amazon DynamoDB; infrastructure uses Docker, ElasticSearch, AWS (Lambda, RDS, Aurora, SQS, SNS, S3, Beanstalk, ECS); frameworks include Spring Framework, Quarkus, Hibernate, Liquibase.
- **Engineering Culture**: 200+ tech-focused ebankers enabling 30+ deployments daily; meetups and internal knowledge-sharing (Code Your Way program); strong emphasis on TDD, SonarCloud, and continuous improvement.
- **Work Policy**: Mix of on-site (Curitiba, São Paulo, Mexico City, Mumbai, Shanghai), hybrid (Singapore), and remote (Argentina, Peru, South Cone, UK, USA) roles depending on the position.

## Sources
1. [EBANX About Us](https://www.ebanx.com/en/about-us/)
2. [EBANX Careers Page](https://www.ebanx.com/en/careers/)
3. [EBANX Product Page](https://www.ebanx.com/en/)
4. [EBANX Jobs on Greenhouse](https://job-boards.greenhouse.io/ebanx)
5. [EBANX LinkedIn](https://www.linkedin.com/company/ebanx)

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