---
title: 'Strategic Relationship Executive (Account Manager) at Authenticx'
canonical: 'https://feeny.ai/job/strategic-relationship-executive-account-manager-authenticx-indianapolis-mph8tjgf999q'
type: 'job'
last_seen: '2026-09-15'
---

# Strategic Relationship Executive (Account Manager) at Authenticx

- **Company:** Authenticx
- **Location:** Indianapolis, IN
- **Posted:** 2026-08-27
- **Last confirmed live:** 2026-09-15
- **Apply:** https://job-boards.greenhouse.io/authenticx/jobs/4382259009

## Job description

Position Summary

The Strategic Relationship Executive serves as the primary Account Manager for a portfolio of strategic accounts, with full ownership of retention, renewal, expansion, and account strategy. This role is accountable for driving long-term account value through proactive relationship management, revenue growth, and strategic partnership development.

The SRE serves as the primary point of contact following contract execution and leads all critical client interactions by leveraging cross-functional resources. Success in this role requires strong commercial acumen, executive presence, and the ability to identify and mitigate risk while driving measurable business outcomes.

## Key Responsibilities

- Account Management: Act as the primary relationship owner for a defined portfolio of strategic accounts, prioritizing high-value and growth-oriented clients
- Complex Account Ownership: Manage complex client environments with multiple stakeholders and high-impact business outcomes
- Internal Collaboration: Utilize internal resources (Product Innovation, Client Success, Product Marketing, Executive) to manage account relationships, troubleshoot issues, and position Authenticx for growth and account saturation
- Account Strategy: Lead all critical account meetings, including Quarterly Business Reviews (QBRs), internal alignments, recurring syncs, etc.
- Revenue Forecasting: Forecast revenue and quota attainment on a monthly, quarterly, and annual basis
- Account Growth: Own renewals and the full expansion sales cycle from opportunity identification through close, in partnership with Sales as needed
- Post-Sales Ownership: Serve as the main point of contact immediately after a new deal is fully contracted (Kickoff Meetings, Internal Knowledge Transition, Onboarding, etc.)
- Risk Management: Proactively identify and flag risk in accounts (EX: revenue, account health) and collaborate internally/externally to address

## Key Skills

- Relationship Building: Establishing and maintaining strong relationships with both executive and operational contacts.
- Sales Acumen: Identifying and executing expansion opportunities within existing accounts
- Customer Health Assessment: Assessing and monitoring customer health metrics to ensure engagement, satisfaction, and retention.
- Communication: Facilitating clear, consistent communication and ensuring alignment of resources across internal teams and external stakeholders.
- Data Management: Demonstrating expertise in data management and ensuring strict adherence to CRM processes for accurate reporting and account tracking.

## Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required by an individual to meet the qualifications for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

## Minimum Qualifications

- Bachelor’s degree in Business, Healthcare, Informatics, or a related field preferred.
- 5+ years of experience in a B2B, client-facing role with direct ownership of account outcomes (e.g., Account Manager, Customer Success Manager, or similar).
- Demonstrated track record of retaining and growing accounts, including upsell, cross-sell, and renewal management.
- Experience managing a book of business with revenue responsibility and consistently meeting or exceeding retention and expansion targets.
- Strong executive presence with the ability to build relationships and influence stakeholders across all levels of an organization.
- Proven ability to identify customer needs and translate them into business opportunities that drive value for both the client and the organization.
- Experience leading cross-functional initiatives to deliver on client outcomes, including working with product, sales, and operations teams.
- Highly organized with the ability to prioritize strategically, manage competing demands, and operate effectively in a fast-paced environment.

Additional information

- This is a hybrid position based in Indianapolis requiring 2 days a week in office.
- Minimal overnight travel is expected for client meetings approximately 1-4x per year, based on business needs.
- Candidates must reside in the USA and be authorized to legally work in the USA without requiring employment visa sponsorship now or in the future.
- All your information will be kept confidential according to EEO guidelines.

Limitations

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Employees will follow any other instructions and perform any other related duties, as assigned by their manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

## About Authenticx

## Company Overview
- **One-liner**: Authenticx is a system-critical conversation intelligence platform for enterprise healthcare organizations that analyzes millions of customer interactions to surface friction points and improve patient, member, and business outcomes.
- **Entity Type**: Private (scale-up; no disclosed funding rounds)
- **Headquarters**: Indianapolis, Indiana, United States
- **Founded**: 2018
- **Founders**: Amy Brown (CEO)

## Core Business
- **Primary industry/industries**: Healthcare technology (conversational intelligence, AI, customer experience)
- **Target customers**: Enterprise healthcare organizations – payers (insurance), providers (hospitals), and life sciences (pharmaceuticals); B2B
- **Mission or purpose statement**: To bring the authentic voice of the patient into the boardroom and increase positive healthcare outcomes by removing systemic barriers.

## Products & Services
- **Authenticx Conversation Intelligence Platform**: An AI-powered SaaS platform trained exclusively on healthcare data. It identifies critical friction points (“Eddies”) in customer interactions – experience, compliance, and business issues – and provides auto-generated insights, dashboards, audio montages, and patient safety signal detection. Purpose-built for healthcare leaders to understand root causes of customer challenges and drive operational improvements.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total headcount > 125 team members (as of 2025/2026); annual revenue not disclosed
- **Notable Investors/Partners**: Not disclosed in available sources; company is self-described as a growing, fast-paced scale-up with a focus on enterprise healthcare clients
- **Growth Signals**: Over 125 employees with ~70% based in Greater Indianapolis and ~30% remote across the US; recognized by Powderkeg, Techpoint, Indianapolis Business Journal (IBJ), and Inc. for growth and culture; growing workforce actively hiring across client success, sales, and engineering roles

## Competitive Advantages
- **Healthcare-exclusive AI**: All AI models are trained specifically on healthcare-labeled data, enabling trusted analysis of industry-specific conversations.
- **Onshore, in-house team**: Dedicated technical help desk and insights analysts provide direct support, avoiding offshore outsourcing.
- **Deep domain expertise**: Founded by a healthcare veteran (Amy Brown) with a mission rooted in patient advocacy; team includes experts in healthcare operations, compliance, and CX.
- **End-to-end insight delivery**: From automated signal detection to human-led analysis and coaching, Authenticx offers both technology and human expertise.

## Strategic Focus
- **Current priorities**: Scaling the platform to serve more enterprise healthcare clients, expanding AI capabilities for patient safety, operational efficiency, and journey mapping. Continued investment in hiring and employee development to support rapid growth.
- **Direction**: Deepening integration with healthcare workflows, increasing the use of AI to uncover systemic friction, and becoming the standard for healthcare conversation intelligence.

## Why Work Here
- **Culture highlights**: Emphasizes authenticity, courage, and teamwork. Employee Resource Groups, all-company events (Summer Celebration, Gratitude Event), community service (partnership with United Way of Central Indiana, donations to Athlead Indy and Girls STEM Institute).
- **Remote/hybrid policy**: Hybrid model – Indiana-based team members work on-site routinely or as needed; remote employees outside Indiana travel to office a few times per year. Work schedules flexible by role and team.
- **Notable perks & benefits**:
  - Flexible PTO (unlimited vacation)
  - No-cost medical insurance plans available
  - 12 weeks paid parental leave
  - Employer-paid life insurance (up to $50K) and disability insurance
  - 401(k) with discretionary employer match
  - Employee Assistance Program (EAP) covering mental health, legal, financial services
  - Executive coaching for managers and above
  - Perks at Work – discounts and professional development
  - Orientation cohort with “Big Buddy” program
  - 9+ holidays plus extra week off at year-end
- **Engineering culture**: Data science and engineering teams involved in hands-on assessment during hiring; emphasis on collaboration and innovation; strong local tech community ties (TechPoint, #IndyTechGives).

## Sources
1. [Authenticx Website](https://authenticx.com/)
2. [About Authenticx – Story](https://authenticx.com/story)
3. [Careers at Authenticx](https://authenticx.com/careers)
4. [Culture at Authenticx](https://authenticx.com/culture/)
5. [Authenticx Jobs on Greenhouse](https://job-boards.greenhouse.io/authenticx)

## Other roles at Authenticx

- [Account Operations Manager](https://feeny.ai/job/account-operations-manager-authenticx-indianapolis-cw2y6f89q35f) — Indianapolis, IN
- [FP&A Manager](https://feeny.ai/job/fp-a-manager-authenticx-indianapolis-v85mw01wh1w2) — Indianapolis, IN
- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-authenticx-indianapolis-9zanqm979j6y) — Indianapolis, IN
- [Vice President of Human Resources](https://feeny.ai/job/vice-president-of-human-resources-authenticx-indianapolis-etx6y5ftdkq1) — Indianapolis, IN