---
title: 'Strategy & Business Operations Manager, Wolt Drive at Wolt'
canonical: 'https://feeny.ai/job/strategy-business-operations-manager-wolt-drive-wolt-helsinki-dwrr39t6qfek'
type: 'job'
last_seen: '2026-11-08'
---

# Strategy & Business Operations Manager, Wolt Drive at Wolt

- **Company:** Wolt
- **Location:** Helsinki, Finland
- **Posted:** 2026-11-02
- **Last confirmed live:** 2026-11-08
- **Apply:** https://job-boards.greenhouse.io/wolt/jobs/8336365

## Job description

## About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

## About the role

Wolt is on a growth journey as part of the DoorDash family, together with Deliveroo. Drive is our delivery-as-a-service business: we let merchants offer fast, reliable delivery in their own channels (their webshop, app or ordering system), powered by the Wolt and Deliveroo courier networks. We're now bringing Drive across Wolt and Deliveroo countries together into one EMEA business, with one team and a clear ambition: grow fast and build a business that stands on its own feet.

A growing share of that scaling comes from outside restaurants: grocers, retailers, pharmacies and other eComm players who want on-demand and same-day delivery for their own customers. Their needs can be very different from restaurants: bigger baskets, scheduled and batched deliveries, larger and heavier items, longer distances and more complex integrations. This brings us to you, our next Manager, Strategy & Operations for Grocery & Retail Drive.

You'll own this segment across EMEA, from strategy and planning to pricing, product requirements and performance. You'll work hand in hand with our regional commercial teams, who own the partner relationships, and with Product, Logistics, Finance and our Marketplace grocery & retail teams. You'll join the Drive EMEA Strategy & Operations team and report to the Director of Strategy & Operations, Drive EMEA.

## What you'll be doing

- Own the Grocery & Retail strategy and annual plan for Drive EMEA: where we play, which partners we go after, and the growth and profitability we commit to.
- Set the commercial framework for the segment, including pricing guidelines, deal economics and investment cases for our largest partnerships, together with the regional commercial leads.
- Act as the voice of grocery and retail partners towards Product and Logistics, turning commercial needs such as scheduled delivery or large and heavy items into sized, prioritized requirements.
- Run performance management for the segment: track growth, unit economics and service levels for our biggest partners, spot what's off and drive the fix with the teams involved.
- Shape how Drive works with our Marketplace grocery & retail teams, so partners get one joined-up offer from us.
- Turn wins into playbooks that country teams can reuse, from the first pitch to launch and scale-up.

Our humble expectations

- 5+ years of experience in strategy & operations, business development, commercial roles or management consulting, with a track record of owning outcomes, not just recommendations.
- Strong commercial and analytical skills: you can build a deal P&L or a segment plan from scratch, and defend it in front of a partner's leadership or our own.
- Proven ability to get things done across a matrix organization without direct authority, working with regional teams, Product, Logistics and Finance.
- You use AI tools (e.g. Claude, ChatGPT, Gemini) in your daily work, for example in analysis, planning and ways of working, and look for new ways to apply them to elevate you - whilst maintaining strong judgement that comes from personal understanding complex systems
- Structured thinking and clear, concise communication in English, both written and spoken.
- Willingness to travel occasionally across our EMEA markets.

Seen as a strong advantage:

- Background in retail, grocery, e-commerce, logistics or on-demand delivery, either in-house or advising companies in these sectors.
- Experience with B2B platform or delivery-as-a-service businesses.

## Why you'll love it

- 🚀 Global and growing fast: Be part of a fast-moving business at the moment it's being built, across two of Europe's best-known delivery brands
- 🛒 A segment to own: Work with some of the biggest grocery and retail brands in Europe, and see what you write end up on the product roadmap
- 🤩 Ride of a lifetime: Accelerate your career with direct access to DoorDash's global Drive experience and room to grow as the segment scales
- 💪 Instant impact: Take ownership and make a difference
- 💙 Big hearts and small egos: Surround yourself with smart, friendly people

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV in English and get the conversation going! We will be reviewing applications on a rolling basis.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at [Recruitment Scam Awareness - DoorDash](https://careersatdoordash.com/recruitment-scam-awareness) .

## About Wolt

## Company Overview
- **One-liner**: Wolt is a Helsinki-based technology company that connects people ordering food, groceries, and other goods with courier partners and merchants, enabling rapid delivery in over 1,000 cities across 30+ countries.
- **Entity Type**: Private (acquired by DoorDash in 2022 for approximately €7 billion)
- **Headquarters**: Helsinki, Finland
- **Founded**: 2014
- **Founders**: Miki Kuusi (CEO), Elias Aalto, Juhani Mykkänen, Petri Rahja, Lauri Andler, Mikael Matikainen, and Oskari Pétas

## Core Business
- **Primary Industry**: On-demand delivery (food, groceries, and retail goods) / Logistics Technology
- **Target Customers**: B2C (consumers ordering delivery), B2B (merchants/restaurants using the platform), and B2B (courier partners earning through deliveries)
- **Mission Statement**: "We create technology that brings joy, simplicity and earnings to the neighborhoods of the world."

## Products & Services
- **Wolt App (Consumer Platform)**: A mobile and web application allowing users to order food, groceries, and other goods from local restaurants, stores, and Wolt Market for rapid delivery.
- **Wolt Market**: The company’s own network of dark stores (small fulfillment centers) that stock groceries and everyday essentials, enabling delivery in minutes.
- **Wolt for Merchants**: A B2B SaaS platform and partnership program for restaurants and stores to manage orders, menu, and delivery logistics.
- **Wolt Drive**: A logistics API and service enabling businesses to integrate Wolt's delivery network for their own orders (white-label delivery).
- **Courier Platform**: The technology and operational system that connects and manages the fleet of 180,000+ active courier partners globally.

## Market Standing
- **Valuation/Market Cap**: Acquired by DoorDash in 2022 for ~€7 billion. Current standalone valuation not publicly available.
- **Key Metrics**: 
    - **290,000+** active venues (restaurants and stores) on the platform
    - **50+** million customers
    - **180,000+** active courier partners
    - **15,000+** employees
- **Notable Investors/Partners**: DoorDash (parent company), Prosus, ICONIQ Capital, 83North, Highland Europe, EQT Ventures, Goldman Sachs, and others (pre-acquisition).
- **Growth Signals**: Since joining DoorDash, Wolt has expanded rapidly across Europe, the Middle East, and Asia, launching in new countries and doubling down on grocery (Wolt Market) and retail delivery.

## Competitive Advantages
- **Strong Local Brand & Culture**: Wolt has built a highly regarded, "no-politics" culture with a strong emphasis on ownership, kindness, and excellence, making it a top employer in Finland and across its markets.
- **Technology-First Approach**: The company is deeply engineering-driven, with a focus on building its own logistics, routing, and marketplace technology from the ground up, rather than relying on third parties.
- **Operational Excellence**: Known for a meticulous, data-driven approach to local operations, balancing rapid growth with high-quality execution ("do common things uncommonly well").
- **DoorDash Backing**: As part of the DoorDash group, Wolt has access to massive capital, global expertise, and a shared technology stack, allowing it to compete aggressively with rivals like Uber Eats and Delivery Hero.

## Strategic Focus
- **"Deliver (Almost) Everything"**: Wolt is actively expanding beyond food delivery into grocery, convenience, pharmacy, and other retail categories through Wolt Market and merchant partnerships.
- **Geographic Expansion**: Continuing to launch in new cities and countries, particularly in Central & Eastern Europe, the Middle East, and Asia, leveraging the DoorDash playbook.
- **Deepening Merchant & Courier Relationships**: Investing in tools, earnings, and support for both merchants and courier partners to maintain a high-quality, reliable network.
- **Product Innovation**: Building new features for the consumer app, improving logistics algorithms, and developing autonomous delivery capabilities in partnership with DoorDash.

## Why Work Here
- **Culture**: Wolt is famous for its low-ego, high-performance culture. The company emphasizes "heart" (treating people kindly), "ambition" (thinking big but staying humble), and "attitude" (taking ownership beyond the obvious). It’s described as a safe space to express opinions, with a no-blame environment.
- **Impact & Ownership**: Employees are given significant autonomy and are expected to take ownership of projects from start to finish. The company prides itself on being a place where you can "learn more, build more, and ship more" than elsewhere.
- **Diversity**: The team includes over 100 nationalities, with a strong commitment to diversity, equity, and inclusion.
- **Work Model**: Wolt supports a hybrid work model (mix of office and remote), though specific policies vary by team and location. Engineering teams are known for having a strong in-office culture in Helsinki, but remote roles exist.
- **Perks**: Competitive compensation, stock options (historically), a "twinkle in the eye" atmosphere, and the chance to work on a product used by millions daily.

## Sources
1. [Wolt Careers - Overview](https://careers.wolt.com/en/)
2. [Wolt Careers - Welcome to Wolt](https://careers.wolt.com/en/welcome-to-wolt)
3. [Wolt Careers - Culture](https://careers.wolt.com/en/culture)
4. [Wolt Careers - Teams](https://careers.wolt.com/en/teams)
5. [Wolt Careers - Jobs](https://careers.wolt.com/en/jobs)

## Other roles at Wolt

- [Restaurant Partnership Manager - North](https://feeny.ai/job/restaurant-partnership-manager-north-wolt-ramat-gan-hj4pahehg9fk) — Ramat Gan, Israel
- [Support team Lead](https://feeny.ai/job/support-team-lead-wolt-belgrade-cnf002vvkp28) — Belgrade, Serbia
- [Sourcing Specialist II](https://feeny.ai/job/sourcing-specialist-ii-wolt-helsinki-7m2d0zh24h9s) — Helsinki, Finland
- [Sales Manager](https://feeny.ai/job/sales-manager-wolt-belgrade-cnd967vmmbpx) — Belgrade, Serbia / Savski Venac, Serbia / Novi Sad, Serbia
- [Senior Finance Specialist - GL Accounting (FTC)](https://feeny.ai/job/senior-finance-specialist-gl-accounting-ftc-wolt-tbilisi-1m7yy44eq1gh) — Tbilisi, GA
- [Area Manager (WM)](https://feeny.ai/job/area-manager-wm-wolt-almaty-yaepxv4z4qxe) — Almaty, Kazakhstan
- [B2B Marketing Automation Manager](https://feeny.ai/job/b2b-marketing-automation-manager-wolt-berlin-gz6xf41n2hsy) — Berlin, Germany
- [Grocery Associate - Wolt Market (full-time)](https://feeny.ai/job/grocery-associate-wolt-market-full-time-wolt-baku-jdh1p88tv113) — Baku, Azerbaijan
- [Retail Grocery Assistant](https://feeny.ai/job/retail-grocery-assistant-wolt-limassol-gt15kx7rv5k9) — Limassol, Cyprus
- [Retail Operations Specialist](https://feeny.ai/job/retail-operations-specialist-wolt-warsaw-rnv86zex37x2) — Warsaw, Poland